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BetAtHome Sportsbook player with frozen balance
A BetAtHome Sportsbook (SBR rating C-) player has filed a sportsbook complaint. The player claims that his account has been suspended with a balance of €2,200. He says that BetAtHome support has failed to provide a reason for the action, and that he has not been in violation of any BetAtHome Sportsbook’s terms and conditions. SBR is following up on this player complaint.Read More
GoalWin Sportsbook clears slow-pay complaint
SBR reported on July 23 that GoalWin Sportsbook (unrated) was delaying all payouts. A player reported that GoalWin failed to process his withdrawal dated June 15. SBR followed up on the complaint and was told that payouts were delayed due to technical issues within the GoalWin cashier. The player has since been paid.Read More
GoalWin Sportsbook payouts delayed
GoalWin Sportsbook (unrated) is currently delaying all payout requests. GoalWin pinned the blame on technical issues within their payment system. The sportsbook website promises quick, hassle-free payouts, but at least one player has grown frustrated by the waiting game, leading to his filing an SBR complaint.Read More
PointCasino steals from two new players' balances
PointCasino.com has been added to the SBR ratings guide with a mark of D. Last week, SBR reported that two PointCasino players had their winnings confiscated after it was alleged they were in violation of promotion terms. PointCasino has refused to provide comment regarding the claims. Two new PointCasino complaint have since been filed. Read the full article for more details.Read More
Amaya Gaming Group finalizes OnGame deal
Betway bonus scam burns another player
Betway (SBR rating D-) is using a “gotcha rule” to confiscate winnings from players. A seventh Betway player filed a complaint with SBR this morning. Betway is enforcing a bizarre rule that allows for confiscation of all player winnings if a player bets in excess of 30% of their starting bonus. Betway is unwilling to cooperate with SBR. SBR urges players to avoid the scam sportsbook.Read More
TowerGaming winnings confiscation dispute
Two unrelated TowerGaming (SBR rating D+) players claim that their winnings have been confiscated. Each player has a similar account of the sportsbook debiting their balances, allowing only for their deposits to be returned. TowerGaming stated that their welcome bonus was intended for recreational bettors only.
GR88 introduced to SBR ratings guide
GR88 (SBR rating D+) has been added to the sportsbook ratings guide.
GR88 is part of the Merge Gaming poker network. GR88’s sportsbook application is powered by OddsMatrix. OddsMatrix is a white-label host that also supports TowerGaming, BoogieBet, BetCave, Bulldog777 and others. OddsMatrix was first covered by SBR in July of 2009; BetOnBet, which used OM’s software, was a slow-pay sportsbook that went off-line without paying players. Oddsmatrix’s COO stated that they were never in control of BetOnBet player funds. The Linx Media Group—who also went off-line—was reportedly responsible for BetOnBet’s payment processing.
GR88’s website displays a Kahnawake Gaming Commission emblem; deceptive as it is the Merge Gaming network which holds the license, not the GR88 gaming company. GR88 itself claims to be operated by Olympian Trading Limited, a company incorporated in Curacao.
SBR will speak with OddsMatrix management to confirm the extent of the business relationship with GR88.
MyBet sportsbook account dispute
A MyBet (SBR rating D+) player writes to SBR with an account complaint. The player registered to MyBet and made a first-time deposit of €80 before increasing his account to €368.71. The player tells SBR that MyBet refunded his deposit and closed his account after accusing the player of being connected to other account-holders. The player denies the charge.
MyBet is a Malta-based sportsbook. Malta sportsbooks have recently come under fire, as dodgy sportsbook owners gravitate to the country for their lax gaming restrictions. Recent Malta scam betting sites include Stryyke (SBR rating F), BetOnBet (SBR rating F), and BetAfterBet (SBR rating F). MyBet is one of the only Malta sportsbooks not on SBR’s scam sportsbooks blacklist. MyBet had a rating of D+ initiated by Sportsbook Review on April 7th, 2011.
SBR will update this report.
BetAtHome benefiting from fraud attempts
BetAtHome (SBR rating C-) has confiscated a €460 balance (€300 deposit+winnings) from an admitted bonus-abuser. A BetAtHome player confessed to operating multiple accounts to scam the sportsbook out of giving him several first deposit bonuses. The player tells SBR that he created an additional “5 or 6 accounts” to take advantage of a 100% signup bonus that paid up to €33 on each deposit. All extra accounts were eventually emptied – no withdrawals were made on these accounts. While the player is unsure of specific numbers, he claims to be definite that he has been a losing BetAtHome customer overall. Sportsbooks that offer signup bonuses must protect themselves against customer fraud. Bonus abuse and multi-accounting are prevalent in the industry, forcing sportsbooks to spend a great deal of resources on fraud management, in some cases even choosing to not offer bonuses to certain regions or specific deposit methods. In this dispute, though the player was in clear violation of BetAtHome’s rules, he did not profit from his attempts to scam the sportsbook – thus, the sportsbook would have no right to confiscate his deposit. The argument could be made that the punishment fit the crime if this player had withdrawn more than he deposited as a result of his multi-accounting scam, but such was not the case in this sportsbook dispute.Read More