SBR review: YouWin

Rating Change: YouWin

YouWin Upgraded from C- to C

YouWin sportsbook bonus dispute

A YouWin Sportsbook (SBR rating C-) player submits a bonus complaint. The player tells SBR that he deposited €1,000 after creating his account, and was limited after three bets to €1-€5 maximum stakes. The player claims that YouWin is refusing to prorate the bonus to allow the player to cashout. SBR is following up on the claim.

YouWin CEO joins SBR for telephone interview

Win United Ltd. CEO John Overett joins SBR for a telephone interview to discuss YouWin Sportsbook as well as the recent rebranding of Sportsbook.com Global to UWin. On September 28th, 2011, Win United Ltd acquired all Sportsbook.com (SBR rating D-) non-US based, rest of world players.  | Read more

Global.sportsbook.com rebrands to Uwin.com

Sportsbook.com Global, also known as Sportsbook.com Rest Of World, has rebranded to Uwin.com. The brand is powered by Win United Ltd. in Malta, which also operates YouWin Sportsbook (SBR rating C-). SBR is attempting to interview one of the Win United Ltd. managers for comment on the move.  | Read more

YouWin Sportsbook soccer betting dispute

A YouWin Sportsbook (SBR rating C-) player submits a soccer betting dispute. The player states a €300 bet was placed on October 6th for the Kettering vs Bashley match in Southern League, English Football. The odds the player received were 1.93. The player claims YouWin has not graded the match and has not given him a direct answer.  | Read more

BetUS, Unibet, YouWin and more sportsbook news

SBR analyst Natalie is joined by dispute analyst Justin in today's SBR Industry News video. The pair discuss the recent Bet770 bonus case resolutions, as well as outstanding sportsbook disputes against BetUS, Unibet, YouWin, and BetAtHome. Players with video feedback or commentary should write to VideoNews@SportsbookReview.com.  | Read more

YouWin sportsbook ID dispute

A YouWin (SBR rating C-) player submits an account dispute. The player tells SBR that he has a balance of €711 that he is unable to withdraw. The player reports that YouWin is not accepting his scans nor his photograph of his ID, stating that the size of the ID file must be equal to or greater than 500KB. The player states his ID copy is legible.  | Read more

YouWin confiscation dispute

A YouWin (SBR rating C-) player claims that €104 was confiscated from his account. The player states that he made two small deposits to YouWin to take advantage of Euro 2012 promotions. The player shared an email sent from YouWin which accused him of bonus abuse; though no specific violations were cited. The full YouWin letter is available in the full article link.  | Read more

Rating Change: YouWin

YouWin upgraded from D+ to C-

Rating Change: YouWinSportsbookCasino

YouWinSportsbookCasino upgraded from D+ to C-

YouWin Sportsbook update

YouWin Sportsbook has satisfactorily addressed the outstanding player disputes. SBR reported on January 5th that €14,677 in funds were reported as confiscated by nearly a dozen players. SBR's initial talks with YouWin management were unsuccessful — the company claimed that the players were guilty of fraud, but declined to share specifics. An SBR video report highlighted the claims, which prompted a tenth player report on February 2nd.

Following the exposure of these disputes, a YouWin director reached out to SBR intending to shed more light on the situation. During discussion with SBR, YouWin addressed each of the claims and explained its KYC (know your customer) guidelines. YouWin also disclosed red flags the players' triggered. SBR agreed not to publicly share all of the sportsbook's findings, so as to not compromise anti-fraud controls. At the conclusion of the teleconference with SBR, YouWin clarified that it fully intends to pay all bettors that can produce an international passport and utility bill, subject to the players not being part of any multiple account or affiliate abuse.

SBR advises players to keep ID and utility bills stored on a secure flash drive. Gaming op  | Read more

YouWin confiscation dispute

YouWin (SBR rating D+) has reportedly confiscated €128 in winnings from a player. A player wrote SBR indicating that his YouWin account was created on 17 January 2012. The player deposited €250 via Moneybookers before increasing his balance to €378. YouWin attempted to call the player on February 1st, leaving the player a message. The player explained to YouWin that he was at work during their message and asked to arrange a call the following day. YouWin allegedly responded by closing the player's account, refunding his initial deposit to Moneybookers. The player claims to have no idea what he has done wrong. SBR is following up on this sportsbook complaint.

On January 5th, SBR reported that YouWin Sportsbook confiscated €14,677 from players in 2011. Although management initially expressed the willingness to work with SBR in resolving player disputes, the sportsbook has been uncooperative in recent discussions.

YouWin players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

YouWin wagering dispute

A YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.

On January 5th, 2012, SBR reported that YouWin confiscated €14,677 from players in 2011.

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).

UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.

Editor's note: Sportsbook.com Global rebranded to Uwin on November 9th, 2012.

Sportsbook.com player owed $19,800 since October

A Sportsbook.com (ag) player writes SBR with a payment dispute. The player requested two withdrawals in October 2011 for $9,900 each. Sportsbook.com (SBR rating D-) recently updated their payment time-frame to six to eight weeks. The player points out that he has been waiting in excess of the posted time. On June 3rd, SBR reported that management would attempt to fast-track payment for a player also waiting longer than advertised.

Sportsbook.com moved their non-US players to Global.Sportsbook.com, an operation headquartered in Malta; one that is managed by YouWin Ltd. SBR reported on 28 September 2011 that players with pending wagers had their bets cancelled, an unethical decision that caused a great deal of criticism. Sportsbook.com later redacted its initial letter to players with a few conditions. Sportsbook.com's US operation is based in Costa Rica.

Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

YouWin Sportsbook confiscates €14,677 from players in 2011

YouWin Sportsbook (SBR rating D+) has confiscated €14,677 from players in 2011. SBR's own Justin7 breaks the complaints down in the below video.

YouWin Sportsbook balance confiscations

YouWin confiscated €3,838 from a player that was accused of suspicious betting. The funds forfeiture was made on January 25th, 2011. YouWin failed to provide clear proof of wrongdoing.

On July 13th, 20011, a player had a balance of €1,120 confiscated with no explanation. YouWin declined to discuss this complaint with the player or SBR.

On September 6th, 2011, a player requested a €1,357 withdrawal. YouWin froze the player's account, then confiscated his balance. No evidence of player violation was shared with SBR.

On October 10th, 2011, a player had his account closed and balance confiscated after making a €642 payout request. YouWin claimed that the player was guilty of clear fraud, but offered no specifics. YouWin claimed that their beliefs were confirmed after a telephone interview with the player....CONTINUE READING.

Sportsbook.com payout dispute update

SBR reported on October 25th, 2011 that a Sportsbook.com (SBR rating D-) player was having difficulty withdrawing $6,800. On November 1st, an update report was published to highlight Sportsbook.com management addressing the complaint. Sportsbook.com stated the player's request had been unsuccessful due to not providing adequate ID documents. The player states the payment has failed again. SBR is following up on the complaint.

On September 28th, 2011, SBR published a report that sportsbook.com moved non-US players to Global.sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin Sportsbook (SBR rating D-).

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

YouWin Sportsbook tennis wagering dispute

A YouWin Sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however YouWin Sportsbook has the following rule pertaining to how retirements affect total game markets:

[quote]YouWin Sportsbook rule: Total Games Markets (including Live Betting): In the event of disqualification, retirement or change of surface mid-match, all bets will be deemed void.[/quote]
Despite the wordage of the above rule, YouWin Sportsbook graded the player's wager as a loss. SBR will ask YouWin to correct its settlement for affected players' wagers. | Youwin player comments

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).
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Sportsbook.com dispute update

Sportsbook.com (SBR rating D-) management has addressed the payment dispute reported by SBR on October 25th, 2011. In that dispute, SBR reported that a player filed a payout complaint after a withdrawal of $6,800 was cancelled. The player stated that the funds were placed back into his account, however the player failed to communicate that the reason behind that was Sportsbook.com requested additional documents to verify his identity. Management confirms that there is currently no pending withdrawals from the player.

On September 28th, 2011, SBR published a report that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin Sportsbook (SBR rating D-).

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move  | Read more

Sportsbook.com player confirms payment

A Sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of Sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.

On September 28th, SBR reported that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta and acting as a sublicense to WinUnited Ltd, which powers online bookmaker Youwin Sportsbook (SBR rating D-). Sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US Sportsbook manager. You can read more about the canceled wagers situation in this Sportsbook Review report.  | Read more

Sportsbook.com reinstates futures wager

A Sportsbook.com (SBR rating D-) player who was moved over to the operation's new Malta-based website, Global.Sportsbook.com had his futures wager reinstated. The player followed Sportsbook.com (ag) instructions to request his pending wagers be honored. Sportsbook.com initially surprised thousands of non-US based players by sending an email informing them that non-US operations would be moved to the new website Global.Sportsbook.com, which is headquartere in Malta. The players were required to register new accounts to have their balances transferred over. The email stated that all pending wagers, including futures had been voided.

The new operation carries a sublicense from Win United Ltd., the gaming company which powers YouWin Sportsbook (SBR rating D-). Day to day operations are managed by YouWin executive "John", who also discusses player disputes with Sportsbook Review.

Sportsbook.com player submits pending wagers dispute

A Sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to Malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR reported that players who had wagers were asked to write into Sportsbook Review so that assistance could be provided. The YouWin Sportsbook (SBR rating D-) manager tasked with overseeing the Global.Sportsbook.com operations in Malta informed SBR that players could request to have their futures bets reinstated.

[quote]Global.Sportsbook.com player: I had 4 pending wagers each for $100 that have been voided. All 4 wagers were parlays, three 2 legs and one 3 legs parlay. All 4 parlays had only one more leg pending. In that case, I think right thing to do is to void last leg and pay me bets I won. You just gave me back my $400 without honoring my winning plays.[/quote]
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Sportsbook.com players with canceled futures, contact SBR immediately

Sportsbook.com moves non-US players to Global.Sportsbook.com

Sportsbook.com (SBR rating D-) is now redirecting non-US players to Global.Sportsbook.com. Sportsbook.com (ag) fired off an email this morning advising players that their accounts would be moved to the new, Malta-based platform. Global.Sportsbook.com is officially part of WinUnited Ltd., a gaming company licensed by the Lotteries and Gaming Authority (LGA) of Malta. WinUnited Ltd. is most known for powering YouWin sportsbook (SBR rating D-). A Sportsbook.com (ag) manager confirmed to SBR that US-based players are not impacted by the move.

In its 1,000+ word email to international players, the sportsbook declared that rollovers would be waived on outstanding bonus cash with the condition that players not request payment for sixty days. If a player requests payment prior to then, he would be forfeiting the bonus amount entirely. The sportsbook is essentially holding players funds hostage and forcing them to sit on their balances without losing their earned bonus cash. The email went on to state that pending wagers would not be honored. The unethical decision to void player wagers is one of many the Sportsbook.com Group has made over years, along with debiting $150,000+ in correlated parlay winnings from players five years ago.

Feedback from Sportsbook.com's non-US players

A Sportsbook.com (ag) player based in Canada wrote SBR today with concerns over his $2,070 balance. The player attempted to log into his account this morning and found that it was disabled. The player was told that as a non-US resident, he would have to log into the new Global.Sportsbook.com site to register an account, and then be transferred his funds. The player points out that in addition to his balance, he has two pending wagers for a total of $500. The player wagered $300 last December on the Philadelphia Phillies to win the World Series at 6/1, and another on the Texas Rangers to win the ALCS at 4.5/1.

SBR received an additional complaint from a player that stated that he was told his account would be enabled with his funds available eight hours ago. After the time-frame passed, the player reached out to SBR. SBR is asking this player for more information regarding his balance information. | Sportsbook.com's letter to account-holders
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YouWin player wager cancellation complaint

A YouWin (SBR rating D+) player writes to Sportsbook Review.com indicating that a wager for €105 was cancelled. The player states that he first noticed that his winnings of €194 were docked froim his account when logging on this morning. The player wagered on a tennis match between Lu and Zopp which took place on September 20th. SBR is investigating whether or not the line in question was ever in-market.
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YouWin locks winning player's account

A YouWin (SBR rating D+) player reports that his account has been blocked. The player tells Sportsbook Review that he has a €5,742 balance with the sportsbook. | Youwin response to player  | Read more

Rating Change: YouWinSportsbookCasino

YouWinSportsbookCasino - SBR initiates rating coverage at D+

YouWin tennis bet dispute

A YouWin (unrated) player has filed a wagering complaint. On February 4th, the player placed a wager on a tennis match between Garcia Lopez and Bogomolov. The player's wager was Garcia Lopez to win via a 2-0 exact set outcome. Youwin did not grade the match, citing that it was under investigation. Three months later, the bet remains unsettled.

SBR is investigating this sportsbook complaint.

YouWin winnings seizure complaint update

YouWin.com (unrated) dispute update. On January 13th, SBR reported that a player stated €2,418 in winnings were voided. The player opened his account with YouWin on December 26th, and deposited €1,420, wagering his entire balance on a soccer match between Arsenal and Chelsea. After Arsenal won the match, the player was credited with his winnings and his balance correctly updated to €3,838. On December 28th, YouWin disabled the player's account. | Youwin addresses complaint  | Read more

YouWin Sportsbook player reports that his winnings are voided

On December 26th, 2010, a player opened an account with Youwin.com (unrated) and deposited €1,410. The player wagered his entire balance on a soccer match between Arsenal and Chelsea. After Arsenal won, he was credited with the winnings and his balance correctly showed €3,838. On December 28th, YouWin suspended his account. | Full report  | Read more

Rating Change: WorldSportsbookCasino

WorldSportsbookCasino YouWinSportsbookCasino - SBR initiates coverage at F

Rating Change: YouWinSportsbookCasino

YouWinSportsbookCasino YouWinSportsbookCasino - SBR initiates coverage at F