SBR review: TitanBet

TitanBet player unhappy with enhanced screening

A TitanBet (SBR rating C) player claims he deposited $325 to wager on sports, but his account was immediately suspended. The player claims to have sent high quality scans of requested documentation. TitanBet allegedly requested the player to take a photo of himself holding the documents to unlock his account. While it may sound unusual, more sportsbooks are beginning to enforce stricter "Know Your Customer" (KYC) guidelines. Players who may not be in possession of given ID are often unable to comply with these requests, eliminating a percentage of multi-accounting fraud. SBR has advised the player in this dispute to oblige the sportsbook's request, and will update this report.

TitanBet player submits payment complaint

A TitanBet (SBR rating C) player writes SBR with a payment complaint. The player states that four withdrawals totaling €7,767 are outstanding. The payment requests date were made the week of February 20th, 2012. TitanBet has reportedly provided only generic answers on the payment status.

On December 16th, 2011, SBR reported that TitanBet reinstated voided wagers for two players. TitanBet had racked up a number of sportsbook complaints from players who claimed bets were voided after the markets moved naturally. TitanBet agreed to credit the players and vowed to revisit cases where SBR agreed that wager cancellations were unjust.

TitanBet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

TitanBet reinstates voided wagers for two players

TitanBet (SBR rating C) has reinstated the winning wagers of two players that had their bets voided. SBR first reported on November 28th that TitanBet was alleged to be voiding bets when the line moves against them. Nine players filed sportsbook disputes through SBR stating the practice affected them. TitanBet released the following statement to a player today:

[quote]TitanBet: This bet has been found that the bet was considered as wrongly priced however further investigations revealed that the price was valid, and so was your bet. We have now credited your account with €127.00 as this is the net win amount you were to receive from this bet. We have thoroughly reviewed your account and found only one more disqualified bet on Tennis which was disqualified rightly as one of the players retired. We would like to apologize for the misunderstanding occurred and the inconvenience caused.[/quote]
Though TitanBet refuses to discuss player specifics with SBR citing privacy policy, SBR is hopeful that the remaining seven players will receive credit for any winnings which were prevented by TitanBet's heavy-handed cancellations. SBR will update this report.

TitanBet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

TitanBet voids player's football wagers

A ninth TitanBet (SBR rating C) player reports that his wagers have been voided. The TitanBet player states that he wagers primarily on Asian handicap markets, and that a number of bets placed on Stoke City F.C. have been voided. The player states that he was informed the market had changed.

TitanBet has recently made headlines by continuing to unfairly void wagers when the line move againsts them. The unethical act is commonly referred to as "falling asleep at the wheel". TitanBet has referred players to their terms and conditions which cover the accuracy of odds in a general sense. TitanBet management has refused to discuss the player complaints with SBR by citing privacy policy. SBR has pointed out that players who file electronic sportsbook complaint forms authorise SBR to hear otherwise private, account-related details. TitanBet's sportsbook rating was lowered to C on December 2nd, 2011.

SBR covered TitanBet's practices via video to warn punters:

TitanBet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

TitanBet wagering complaint #8

An eight TitanBet (SBR rating C) wagering complaint has been reported. A player writes to SBR stating that his wagers were voided under the premise that the price displayed on the website was erroneous. The player disputes the reason, pointing out that a free odds service showed that the stake for his match on Teteks Tetovo -11 over Oktomvri Prilep was placed on odds that were in-market. The player states that TitanBet quoted the following section of its fine-print in response to his inquiries:

[quote]Please refer to the following point of our Terms and conditions:

12.4 Gambling is a fast moving environment, odds move rapidly and bets are taken continuously and consequently mistakes do occasionally occur. We do all that we can to avoid this but we cannot accept responsibility for any obvious errors or omissions in respect of the announcing, publishing or marking of prices, the late closing of markets, place terms, handicaps, runners or results despite our every effort to ensure total accuracy. If a bet is accepted in error by us at a p rice or market condition, as indicated above, that is:

* 12.4.1 materially different from those available in the general market
at the time the bet was made; or
* 12.4.2 so obviously incorrect given the relative probability of the
event occurring at the time the bet was made; or
* 12.4.3so obviously incorrect having regard to the nature of the betting
business or the market in question (including if we erroneously accept a bet
after the event in question has commenced (unless it is an in-running bet)),

then such bet shall be void.

-TitanBet Sportsbook[/quote]
On December 5th, SBR reported on the seventh known instance of TitanBet voiding action where it does not have the best of it. The practice is commonly referred to as a linesmaker falling asleep at the wheel, or failing to update odds so that they become off-market, as opposed to being wrong to begin with.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

TitanBet cancels seventh player's bet

TitanBet (SBR rating C) has voided another player's wager. The player wagered €118 at the odds of 4.77 at approximately 4AM EST on the football match between Fulham and Liverpool. When SBR checked the odds market of the match, the market had shifted to an average of 3.77. TitanBet has recently developed a reputation for voiding bets where players have the best of it, the oddsmakers at TitanBet are typically slow to adjust markets and will leave an opening number unchanged for hours causing bettors to think its fair game. The act of cancelling wagers whilst referencing bad line policies despite the wager having been in market at one time is described as "falling asleep at the wheel". TitanBet has thus far refused to discuss the growing number of complaints by citing privacy policy.

SBR published a video report on the unethical practice on November 30th.

Rating Change: TitanBet

TitanBet downgraded from C+ to C

TitanBet Sportsbook complaint #6

A new TitanBet (SBR rating C) complaint has been made by a player that says he had multiple wagers voided. The player has shared an email from TitanBet, which begins by stating that their odds were offmarket by approximately .70. The TitanBet email stated that a market was listed at 1.45 which was intended to be priced at 1.34.

TitanBet Sportsbook: "Since we offer a large quantity of markets on many events, it is impossible to monitor all the markets unless bets are being placed on the and so the wrongly priced market was not noticed until wagers were being placed on it. it was our intention to offer 1.34 and not 1.45."

SBR has confirmed that 1.45 was the fair, average starting price for the match. TitanBet listed the market on Anadolu Efes (a Turkish basketball team) on November 29th at 16:18 at 1.45. The odds were not updated until November 30th at 10:03. A bookmaker penalizing a player for their taking advantage of what's referred to as "falling asleep at the wheel" is considered unethical. This is the sixth TitanBet complaint where a player who had gotten the best of the sportsbook had action voided.

TitanBet support refused to discuss the complaints with SBR, citing privacy policy. SBR is now attempting to reach a member of TitanBet management for comment. SBR published a video warning bettors of the TitanBet practice on November 30th. | Watch the video

TitanBet abuses bad line rule to cheat players

TitanBet (SBR rating C+) management has not yet addressed the complaints of the sportsbook voiding wagers, as reported by SportsbookReview.com on November 28th.

SBR dispute analyst "Justin7" breaks down the Titanbet player claims in the following sportsbook news video:

TitanBet voiding wagers when line moves against the house?

Five TitanBet (SBR rating C+) players tell SBR that their wagers have been voided after the line moved in their favor.  In each of the cases, SBR has verified that the odds were in-market, thus the bets should have stood.

TitanBet player: "At around 12.00 (local time) on the 24th of November i have placed a bet at 1.75 odds. The next morning when i woke up, my bet was voided and the odds had changed to 1.65. When placing the bet i checked other bookmakers and found the same market with odds between 1.57 to 1.75. This happened 3 times in the last 2 weeks, with them voiding bets and then changing odds to a little difference."

TitanBet support has refused to discuss the specific details of the player complaints, citing their privacy policy. SBR has pointed out that players authorize SBR to discuss their account complaints when filing the electronic sportsbook complaint form. SBR is attempting to go up the ladder to present the disputes to a senior member of TitanBet management. SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

Rating Change: TitanBet

TitanBet upgraded from C to C+

Rating Change: TitanBet

TitanBet - SBR initiates rating coverage at C

TitanPoker tells SBR it plans to launch a sportsbook, TitanBets later this month.

TitanPoker tells SBR it plans to launch a sportsbook, TitanBets later this month. TitanPoker is on the iPoker Network.
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