Sportsbook Review: DimeLine

5/19/2010 06:47 PM
Player vs dimeline Sportsbook: bonus complaint
A dimeline Sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with dimeline Sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.

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4/23/2010 10:04 AM
dimeline Sportsbook agrees to extend player's rollover time in bonus complaint
dimeline Sportsbook (SBR rating D) has agreed to grant the player from the April 19th bonus complaint an additional 90 days to complete his rollover. On January 5th of 2009 the player deposited €2000 and received a 100% bonus with an 8X rollover. The following January the rollover had still not been completed, and dimeline then removed the bonus from the player's balance; converting the funds to "free money", which is a commissions-based rewards program. dimeline maintained that the bonus carried a 3 month rollover requirement. The player flatly denied having been informed of any such requirement. dimeline was unable to provide conclusive proof that the term was listed on their website at the time. dimeline currently publishes the 3 month rollover requirement on their bonus promotions page. After discussions with SBR, dimeline has agreed to credit the player's bonus funds back into his account and to allow him an additional 90 days to complete the rollover.

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4/19/2010 03:26 PM
dimeline Sportsbook bonus complaint standstill
No progress has been made in the dimeline Sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the dimeline Sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking dimeline Sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by dimeline Sportsbook after the player's deposit cannot be applied retroactively.

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3/8/2010 09:00 AM
dimeline bonus dispute update
On 3/3 SBR reported an update to the 3/2 dimeline Sportsbook (SBR rating D) complaint. dimeline has since retracted their statements that the player received double his signup bonus in error. dimeline attributes supplying erroneous information due to a mixup in accounts. Both sides agree that rollover has not been completed, however, the player disagrees that dimeline had a posted rule on completing rollover within 3 months at the time of his deposit in January of 2009. The dispute will remain open until SBR can verify when the rule came into effect via page indexing, which may take up to a year.

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3/3/2010 04:12 PM
dimeline Sportsbook: botched bonus update
dimeline Sportsbook (SBR rating D) addresses bonus complaint SBR reported on March 2nd. On January 5th 2009 a player deposited €2000 in exchange for a €2000 cash bonus with an 8X rollover. The bonus was double credited resulting in the players balance increasing by an extra €4000 in bonus money. The player slowly wagered €20,182 toward his rollover throughout baseball season. On January 1st of 2010 dimeline removed €4505 in bonus money from the account, leaving the player with his original deposit. dimeline discovered the crediting error when the player requested Moneybookers payment, additionally, the player was nine months past dimeline's posted rule on rollover completion time. The rule is stated as follows:
At the time of the adjustment, dimeline states the player was down $1200. dimeline has offered to refund the players €2000 deposit in full, noting that any proration of bonus play would leave the player with a significantly less return.

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3/2/2010 07:39 PM
dimeline Sportsbook bonus complaint
A dimeline (SBR rating D) bonus complaint has been received. On January 5th of 2009 a player deposited €2000 and received a 100% bonus with an 8X rollover. After slowly clearing €20,182 in rollover, the player logged into his account on January 1st of 2010 and discovered that €4505 was deducted from his gaming account. dimeline allegedly informed the player the adjustment was made due to the rollover not being filled within one year. The player points out that he still had four days remaining to complete rollover, but raises the point that dimeline's one year rule was not yet instituted at the time of his deposit. SBR will confirm when the rollover rule came into effect and update this report after speaking with dimeline management.

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2/12/2010 06:56 PM
dimeline Sportsbook removes bonus from players account after 90 days
dimeline Sportsbook (SBR rating D) has allegedly removed $2879 from a players account stating that he did not fulfill his rollover within 90 days. SBR is attempting to make communication with dimeline to confirm. dimeline's website states that all rollovers must be completed within 90 days.

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1/13/2010 11:12 AM
dimeline suspends winning player's account
dimeline Sportsbook (SBR rating D) has suspended a winning player's account with a balance of $6950. The player deposited $750 and received a 100% bonus. On November 30th, dimeline informed the player upon his request that 22/30K of the rollover was filled. On December 23rd the player proceeded to make a withdrawal request after a member of dimeline staff confirmed his rollover was finished. On December 27th the player received an email that his cash out was not processed due to needing to wager an additional 20K. The player did not protest and chose to continue wagering with dimeline. On January 2nd, after making another 9K in wagers, the account was disabled without notice being given to the player. SBR has contacted dimeline to discuss this case.

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1/4/2010 09:44 PM
dimeline player files complaint
dimeline (SBR rating D) player has launched a new complaint with dimeline after his account was audited and payout cancelled. The player initially requested £1200 in June, £400 of which was paid last month. The player has had a second pending payout since early December. dimeline has stated that the player is short of rollover. SBR will speak to dimeline as to why the player had already received one payout if rollover was not met.

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12/25/2009 11:01 AM
dimeline addresses recent slow pay complaint
On 12/22 SBR reported on a dimeline (SBR rating D) slow pay complaint which was filed. dimeline has stated that the player had his last two payment requests cancelled due to not clearing rollover. dimeline informs SBR that the player has wagered $6361.19, $4289.69 of which are baseball moneylines that did not count toward rollover, and that the player must wager $20K total per the $865.50 in bonuses he accepted. SBR will attempt to clear up the confusion with the player and confirm the bonus offerings he allegedly took.

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12/22/2009 12:33 PM
New dimeline Sportsbook slow pay
A dimeline Sportsbook (SBR rating D) slow pay complaint has been filed with SBR. A player requested $1800 via check on October 21st. His request is still pending. The player describes attempting to withdraw $2000 prior to this request by Moneybookers, that request was cancelled as dimeline has experienced difficulty paying customers out via Moneybookers. SBR will speak with dimeline for an update on this latest slow pay complaint. One other player is waiting for a $4000 payout. dimeline has stated that player should receive a check by the first week in January.

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12/7/2009 11:33 AM
dimeline addresses bonus dispute
dimeline (SBR rating D) has addressed the bonus confiscation report from December 2nd. dimeline offered a 100% cash bonus, 10X rollover in March prior to the MLB season beginning. The conditions of the bonus were that MLB moneylines were not counted toward this promotion. From March 22nd to April 30th a player wagered $52,678.90, $10,172 of these wagers counted toward his rollover. On April 30th dimeline closed the players account citing steam and non-recreational play.

dimeline stated that bonuses are intended for non-recreational players and stated that it would only pay a prorated amount of winnings. SBR's position was that this was not a fair tactic and that dimeline had no right to the player's earned winnings. dimeline then made an agreement with the player that should they re-enable his account, if he completes the remainder of his 10X rollover, they would pay all winnings with no proration. At that time the player's winnings were in excess of $13,000. dimeline stated that the bonus would be paid only if the player ceased steam play and was re-profiled as a recreational bettor. The player completed his rollover and withdrew $9976 in winnings. SBR considers the bonus dispute closed.

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12/2/2009 09:35 AM
dimeline Sportsbook bonus confiscation update
dimeline Sportsbook (SBR rating D) has refused to pay a $2000 cash bonus which was confiscated from a winning player on May 1st. In SBR's initial report, it was stated that dimeline confiscated the $2000 bonus due to non-recreational play. The player funded his dimeline account on March 22nd with $3100 via Moneybookers. He was then credited a $2000 bonus. The player placed $38,160 in action before dimeline suspended his account on May 1st, cited steam play, confiscated the bonus, and invalidated a large % of his rollover as his play included MLB moneyline favorites greater than -150. The player's balance after the bonus confiscation was $13,000. dimeline imposed a new rollover on the player, which he later met. The player cashed out $9976 over the past two months as dimeline has meted out their ongoing slowpays. dimeline has refused to credit the player the $2,000 bonus.

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11/28/2009 11:26 AM
dimeline Sportsbook reports payment
dimeline Sportsbook (SBR rating D) has reported that $1,980 has been paid to a player that requested his payout in June of 2009. dimeline has also stated that $4,000 was placed back into the gaming account of a player that requested $4,000 in two transactions back in May of 2009 - the checks never arrived. dimeline has attributed the check situation to the loss of multiple credit card processors over the summer. The player has two $2000 checks in the processing queue. SBR will update this report pending players confirmation. dimeline currently has one outstanding slowpay complaint in the amount of $4,000 for two payments requested in June of 2009. dimeline has stated this player's first withdrawal request has been processed.

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11/17/2009 04:57 PM
dimeline Sportsbook upgraded from D- to D

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11/17/2009 10:19 AM
dimeline player confirms payment
A dimeline Sportsbook (SBR rating D) player has confirmed payment. The player initially requested £1221.40 on June 18th. dimeline paid £500 to the players Moneybookers account and the player has agreed to receive the rest via check. Three players remain on dimeline's slow pay list for a combined $9980 requested as far back as May 26th of 2009. dimeline management has stated it expects those players to receive funds in one week. SBR will update this report.

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11/13/2009 01:29 PM
dimeline pays player $4,000
Another dimeline (SBR rating D-) player has reported being paid. This player, who did not file an official complaint, was paid $4000 by dimeline in two checks. dimeline has stated to SBR that two more checks will go out today for the remaining 3 players that are on SBR's slow-payment list. Those players are owed $7480 collectively.

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11/7/2009 10:56 AM
dimeline Sportsbook slow-pays update
dimeline Sportsbook (SBR rating D-) management has spoken with SBR regarding the ongoing slow-pays reported over the summer. dimeline has acknowledged the lengthy delays experienced by a small group of players that it refers to as inactive bettors. According to dimeline, the loss of four credit card processors and subsequent freezure of funds led to the extended wait times. dimeline expects that within 90 days the processors will release all frozen funds. dimeline has attributed the loss of processors to excessive player chargebacks. Four players are currently owed $9,480. SBR will update this report if the players are paid before dimeline's estimated time-frame, or if new slow-pay reports surface.

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11/5/2009 02:23 PM
dimeline Sportsbook pays player
dimeline Sportsbook (SBR rating D-) has paid a player that requested a $1436.27 check on May 28th. A second player has confirmed payment from dimeline for an unspecified amount. dimeline has not been willing to discuss outstanding cases with SBR. It is estimated that seven players are still owed in excess of $15,000. SBR will update this report as more information becomes available.

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10/7/2009 05:16 PM
dimeline continues to delay payout of "steam player"
dimeline Sportsbook (SBR rating D) has continued to delay the payout of a player that it has labeled a professional bettor. The player requested $2000 on June 18th and $2000 in mid-July. Neither withdrawal has been paid by dimeline. SBR advises players to avoid dimeline until multiple slowpay reports are resolved.

dimeline: "Sir, at this time we do not have the Moneybookers funds to pay you. Your account was also labeled as a wiseguy account. This means you bet steam and are clearly a professional which is against our bonus terms. You will be paid but it will be another 30 days minimum. "

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10/1/2009 02:20 PM
dimeline Sportsbook freezes a player's funds on suspicion of chip-dumping
dimeline Sportsbook (SBR rating D) has frozen a player's $2763.13 balance on suspicion of chip-dumping. The player requested three $2,000 withdrawals May 2nd, May 26th, and June 5th. dimeline has yet to pay the player as slowpays have continued the past few months. On September 22nd a dimeline manager offered the player a deal whereby if the player reversed one of the withdrawal requests he would guarantee payment of $4,000 by the end of the month. The player reluctantly accepted.

At this point the player decided to transfer $2,000 into his poker account. His sports account was limited to $50 a wager, so he hoped by putting some of his funds at risk dimeline might deliver on their word hoping to retain him as a customer. SBR strongly advises against any player ever continuing to give action to a sportsbook that has yet to fulfill their payment obligations. The player proceeded to lose his $2,000 at the poker tables.

On September 30th the remainder of the player's balance ($2763.13), $2,000 of which was the recently reversed withdrawal that dimeline had yet to pay since May, was frozen on suspicion of chipdumping. The player adamantly denies any such activity and invites SBR to review all hand histories. SBR will update this report as more information comes in.

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9/23/2009 06:32 PM
dimeline Sportsbook downgraded from D to D-

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9/22/2009 02:34 PM
Two new dimeline slow-payment complaints surface
Two new dimeline Sportsbook (SBR rating D) payment complaints have come in. The first player requested a payout of $780 June 13th via Moneybookers, which was slated to take 10-14 days. After waiting for a month and a half, dimeline stated on July 28th that the player would be sent a check. He has yet to receive any payment. The second dimeline player requested a withdrawal of $2,000 on August 17th and has not received his check. dimeline has repeatedly told both players the check would arrive "any day".

SBR has nine outstanding dimeline slowpay complaints totaling $21,747. The withdrawal requests were made from May 2nd to August 17th.

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9/19/2009 12:33 PM
Multiple sportsbooks encounter DDos attacks today
Earlier today SBR reported that YouWager (SBR rating B) was reportedly facing a denial-of-service attack. Since that time, Legends Sportsbook (SBR rating A+), dimeline Sportsbook (SBR rating D), and Bet33 (SBR rating D-) have also encountered website attacks. Earlier in the day there were reports from SBRforum readers that BetCRIS (SBR rating A+) was down as well, but access to BetCRIS has since been restored.
Some sportsbooks like BetPhoenix (SBR rating B+) have implemented a security text code (captcha) users see when visiting their website. This diverts users from random DoS website traffic.

The denial of service attacks are caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. Bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers. SBR readers can report website downtime here.

Legends can be reached at 1-800-246-9828.

Bet 33 can be reached at 1-800-974-0695.

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9/17/2009 09:46 PM
DailyDime Sportsbook now under BTG gaming.
DailyDime (SBR rating D-) moves from no-pay Futurebet Group to the BTG Gaming Group. DailyDime will be reevaluated once BTG flagship sportsbook, dimeline Sportsbook (SBR rating D+), addresses all payout delays and customer service complaints. Despite BTG issues, players with any Futurebet turnkey site, that is able to relocate to a new sportsbook host, have new hope of being paid. Futurebet (now rebranded as IGS) is one of the largest scams involving online betting.

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9/13/2009 11:08 PM
New dimeline Sportsbook player slow-paid $6,000
A dimeline Sportsbook (SBR rating D) player reports a $4,000 withdrawal pending since May and an additional $2,000 since June. Recent slow-pays, absent and poor customer service, and disputes over exorbitant bonuses, lead SBR to again advise players to avoid dimeline Sportsbook.

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9/9/2009 03:38 PM
dimeline player receives payment
Another payment report has come in from a dimeline Sportsbook (SBR rating D) player. The player was paid the remainder of his balance, $1,006.25, and was also compensated fees for his previous check bouncing. The player initialy requested payment July 14th. Throughout the slow-pay ordeal dimeline Sportsbook has failed to provide adequate customer service and reason for delays, leading players to question dimeline's solvency. SBR asks anyone still waiting on a dimeline Sportsbook payment to submit a sportsbook complaint form.

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8/27/2009 06:25 PM
dimeline Sportsbook downgraded from D+ to D

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8/27/2009 06:22 PM
dimeline Sportsbook downgraded from D+ to D
One dimeline Sportsbook player has waited on $1436.27 since May 1st. After 15 days the player was emailed a confirmation that his check had been sent. After waiting for 48 days the player had written SBR for help. Since that time, 4 other slow-pays totaling $10,000 have been filed with SBR. Players have also complained of below average email time and dimeline revoking live chat privileges for players aggressively seeking payout updates. In the most extreme cases of unprofessional behavior, dimeline has identified players that left negative feedback on gambling websites and called them to complain. No telephone number for support is provided to customers. There have been reports that checks have bounced in the last two weeks, with only two clearing. SBR will update this report when payment or communication with the book is reported by users. | dimeline discussion

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8/3/2009 08:47 PM
dimeline Sportsbook (SBR rating D+) intentionally delays payout as punishment for poor feedback
On August 1st, dimeline Sportsbook manager Robert Wilde informed a player his payout was delayed for more than a month as punishment for critical remarks made against dimeline Sportsbook. The player had filed a payout complaint against dimeline (SBR Rating D+) June 24th. The unprofessional behavior is not new for dimeline. The sportsbook has called players to voice their displeasure after the players shared negative experiences on gambling forums. dimeline slow-pay complaints have been received through the summer. Players also report customer service LiveChat being deactivated after repeatedly asking for payout updates through the service. DLS has confirmed in the past that they have turned off this method of communication for some users. dimeline does not offer a customer service phone line.
dimeline to player: “Yes I do think you have waited long enough. The only reason we didn't pay you is because you made incorrect statements at SBR in a negative way. At the time you had waited about 12 days for your payout. You went to SBR and said you have been waiting for 30 days when that is incorrect. I will get your payout sent next week."

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6/5/2009 10:51 AM
dimeline Sportsbook (SBR rating D+) tells player his check is again being processed.

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6/4/2009 07:26 PM
dimeline Sportsbook (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the bookdimeline Sports (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the book.
dimeline Sportsbook  threatened to confiscate a player's winnings of $4,450 because he posted negative remarks at SBRforum. The player complained that dimeline was unable to pay him through Moneybookers, his method of deposit, and  agreed to instead accept a check. On June 3rd the withdrawal request was accepted and scheduled to be processed. On June 4th dimeline Sportsbook management discovered the player's statements, and demanded that he issue a retraction if he wanted his money. dimeline then cancelled the withdrawal as the player refused to retract his statements. The player has been locked out of his account. SBR has verified the player's report with dimeline. The player is hopeful the sportsbook will again process his payment tomorrow and put an end to the unprofessional behavior. | Player on DLS

dimeline Sports Update: Bonus and winnings confiscations
Three players originally filed complaints that the sportsbook had confiscated bonuses and winnings. The sportsbook pointed to the fact that the players, though they wagered over $100,000 and had their limits lowered, were not recreational and were undeserving of their deposit bonuses. The end result was removal of bonus funds while being forced to complete the rollovers that accompanied the promotions. If the players refused to continue wagering they were told their winnings "from the bonuses" would be withheld. The confiscations went on to effect seven players who all elected to bet their money per management instead of giving up a portion of their winnings. dimeline Sports now has a history of holding funds hostage and treating players unfairly.

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5/13/2009 07:57 AM

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5/12/2009 02:01 PM
dimeline Sportsbook downgraded from C- to D+

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2/10/2009 11:18 PM

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2/8/2009 11:20 PM
dimeline Sportsbook (SBR rating C-) cancels bet "because of injury"
On February 3rd dimeline Sportsbook canceled a wager on the Denver Nuggets -6 versus the San Antonio Spurs because of an injury report that caused the line to change. The spread jumped across all sportsbooks to as high as -13. dimeline customer service cited an error as reason for canceling the bet. The player rightfully argues that his bet was canceled unfairly. The bet was not void because it was placed on an erroneous line but because he had a good position on a play before information was known that would change the odds across the betting market. SBR to contact DLS management. | Forum discussion

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12/4/2008 11:11 PM
dimeline upgraded from D+ to C-

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12/4/2008 10:31 PM
SBR receives positive feedback from dimeline Sportsbook players
Players have reported timely payouts and good customer service--customer service is provided only by LiveChat and email--since joining the Curacao-based BTG Gaming Group. SBR upgraded dimeline and other BTG-serviced sportsbooks from D+ to C-. DLS was upgraded from D to D+ in September after successfully leaving scam operator Futurebet. The last reported payout dispute, that originated when the sportsbook was using Futurebet hosting and services, was resolved in November.

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10/4/2008 03:41 PM
dimelineSportsbook upgraded from D to D+

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8/30/2008 11:15 PM

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8/21/2008 11:49 PM

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5/25/2008 03:39 PM

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5/12/2008 07:57 PM

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4/12/2008 11:41 PM

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3/16/2008 10:03 AM
SBR Reader: SBR, What are the best sportsbooks for baseball? Which sportsbook has the best dimeline?

SportsbookReview has updated the Best Baseball Lines page which now includes Intertops (SBR rating B+). Intertops managed to make the list with a 10 cent line breaking at -140. The latest update is to BetJamaica's listing. The sportsbook, which offers a 10 cent line up to -190, will add 5 inning lines as well as reverse run-lines for the 2008 season. SBR will soon list pricing information for exchange-style sportsbooks.

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1/21/2008 07:03 PM

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12/11/2007 11:32 PM

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12/4/2007 09:45 PM

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10/31/2007 11:08 PM

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10/27/2007 12:11 PM

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9/12/2007 05:04 PM

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7/20/2007 10:16 PM

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3/24/2007 07:53 PM

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1/10/2007 07:13 PM
dimeline Sportsbook (SBR rating D) user complains of slow-pay and altered sign-up incentive.

Player: First I deposited a couple hundred on their "100% bonus" plan, which a week later (and well into my rollover) they downgraded to a "25% bonus". Didn’t even bother arguing it as the lines were beatable. Had an account balance of around $700, requested a $500 withdrawal last Thursday, and they said it would take 12-24 hours to be processed. That $500 does not show up in my account anywhere as pending and there is no record whatsoever that the money was even there. It is in "accounting limbo" right now.

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8/2/2006 08:10 AM
SBR Bill Dozer reports: dimeline Sportsbook is the latest FutureBet sportsbook to be inserted in the SBR rating guide. DLS has received an initial rating of D. The new book has chosen to use its own payment processor in an effort to avoid being financially dependant on slow-paying Futurebet. Players will likely be confused by the sportsbook’s name, as dimeline Sportsbook does not have a dime line.

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8/2/2006 08:07 AM
dimeline - SBR initiates rating at D

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5/28/2006 06:27 PM
SBR Bill Dozer reports: BetCascade (SBR rating A-) to manage new brands. More than one small sportsbook is exploring the possibility of turning control over to Cascade’s management team; with one system migration expected to take place as soon as tomorrow. Players will have the option of benefiting from Cascade’s -105 pricing and baseball dimeline immediately.

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4/4/2006 07:35 PM
Best Baseball Books Updated
SBR’s Best Baseball Sportsbooks List now shows which sportsbooks offer:
Reverse Run Lines
5 Inning Lines
Grand Salami Totals

Eight Sportsbooks rated A- or higher offer a dimeline that will break at -150 or above. Players can find the best baseball betting lines at SBRlines.com.

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3/27/2006 09:49 PM
Sportsbooks Project Pricing for Baseball 2006: View SBR’s list of the Best Baseball Books. Eight Sportsbooks rated A- or higher are scheduled to offer a dimeline that will break at -150 or higher. Players can check back as the season nears for added baseball information including which bookmakers will offer alternate run lines and the Grand Salami wager.

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11/17/2009 04:57 PM
dimeline Sportsbook upgraded from D- to D

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9/23/2009 06:32 PM
dimeline Sportsbook downgraded from D to D-

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8/27/2009 06:25 PM
dimeline Sportsbook downgraded from D+ to D

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5/12/2009 02:01 PM
dimeline Sportsbook downgraded from C- to D+

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12/4/2008 11:11 PM
dimeline upgraded from D+ to C-

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10/4/2008 03:41 PM
dimelineSportsbook upgraded from D to D+

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8/2/2006 08:07 AM
dimeline - SBR initiates rating at D

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