Sportsbook news results for the search term: sportsinteraction
The sportsbook dispute reported by SBR on BetWay Sportsbook (SBR rating C-) has now been resolved. SBR reported yesterday that a player wrote in with a cold case; he originally had funds confiscated during the period of time BetWay enforced a controversial "30% rule". The rule was designed to forfeit winnings from players whose wagering activity exceeded 30% of their bonus.
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A BetWay Sportsbook (SBR rating C-) player has come forward claiming that he had winnings confiscated during the period of time when BetWay enforced a controversial bonus rule. BetWay agreed to remove the problematic rule and work through past cases to correct their wrongs with players and to be eligible for better standing at SBR.
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Update 9/12: A Unibet Sportsbook manager has informed SBR that the player has now been paid, but his account will remain closed. A Unibet Sportsbook (SBR rating C-) player has claimed that a €868 balance was confiscated. The player indicated in a complaint filed with SBR that his account with Unibet Sportsbook was fully verified.
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BetWay Sportsbook (SBR rating D) has agreed to revisit all sportsbook cold cases. A controversial old "30%" rule which was since discontinued per SBR's recommendation enabled the sportsbook to confiscate player winnings if any of the bettor's wagers exceeded 30% of their bonus. One such player has written in to SBR.
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HitItBet Sportsbook (SBR rating C+) has reversed their position in the sportsbook dispute reported by SBR two days ago. A controversial rule that penalised bettors for failing to confirm their identities within 60 days led one player to ask SBR for assistance. SBR reviewed the rule and agreed with the bettor.
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Sportsbook Review.com provides an SBR iGaming News video rundown for the last week of May 2013. Today's show topics include lottery and jackpot casino games supplier TopJack Games striking a deal with Asian gaming software company Market Dimension Ltd, as well as other recent iGaming sportsbook news.
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The Wembley stage is set to host the first all German final between FC
Bayern Munchen and Borussia Dortmund in the 2012-13 UEFA Champions
League Final. Sportsbook Review.com has assembled a list of the most competitive betting odds from the industry's top online sportsbooks in this article.
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Social gaming development company Quickspin AB has struck a deal to provide gaming operator 188Bet Sportsbook with its line-up of renowned slot games. The Stockholm company made a very similar deal this February with Gala Interactive and continues to look to expand its Asian gaming market presence.
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Gaming operator 888 Holdings has signed a deal with Caesars Interactive Entertainment Inc. to show live streams of the World Series of Poker Europe (WSOPE) and WSOP Asia-Pacifia tournaments on its website. 888Poker.Tv is slated to broadcast the games in real-time. Caesars will also provide live coverage at WSOP.com.
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SBR has spoken with Betway (SBR rating D) regarding the report published Thursday. One player claimed that he was told that £700 in bonus winnings would be confiscated in accordance with the controversial "30% rule" cited in past disputes. This was significant as Betway claimed that after the string of SBR cases the rule was discontinued.
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PointCasino.com (SBR rating D) has defended their confiscation of five players accused of violating their 100% bonus terms and conditions. In two of the cases, players offered screenshots showing that at the time they accepted the bonus there were no provisions regarding bets on Asian handicaps or total goals scored. PointCasino amended their promo terms to disallow these wagers.
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SBR news anchor Natalie Rydström provides an SBR iGaming News update for Friday, November 16th, 2012. Today's topics include an update on Full Tilt, PokerStars, and French accounts; as well as an update on the controversial gaming legislation proposed by US Senators Harry Reid and Jon Kyl.
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SportsbookReview news anchor Natalie Rydström gives an SBR iGaming News update, reporting on Friday, November 9th, 2012. Today's topics include two German states intent to adopt the controversial German gaming treaty, as well as an update on Full Tilt Poker following PokerStars relaunch of the site.
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SBR news correspondent Natalie Rydström gives an SBR iGaming News update for Friday, October 5th, 2012. Today's show covers pending Nevada interactive gaming licenses for three companies, as well as the recent news surrounding Bodog Asia's acquisition of the UK brand, and more industry news.
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Bodog Asia has made its first major move following their acquisition of Bodog UK. Bodog.co.uk will be transformed into a standalone casino product, and temporarily closed for new registrations pending a reworking of the platform. Players who played with the UK site for sports betting are able to cash out their balances in full as normal. Additionally, Bodog.eu is no longer serving
players directly; however where applicable, players will be redirected
to the relevant Bodog licensed operator. Bodog.eu players are also able
to request their balances in full.
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BetWay Sportsbook (SBR rating D) has agreed to revisit all sportsbook cold cases. A controversial old "30%" rule which was since discontinued per SBR's recommendation enabled the sportsbook to confiscate player winnings if any of the bettor's wagers exceeded 30% of the amount of their bonus.
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SBR newswoman Natalie Rydström provides a weekly iGaming news update. Schleswig-Holstein operators are in danger of losing their license as the Northern German state is set to return to the controversial gaming treaty. An update is given on a Black Friday conviction, as well as Nevada interactive gaming.
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UPDATE: 3:25 PM ET, The sportsbook is back online. SportsInteraction (SBR rating B+) is currently off-line for maintenance. SIA management tells SBR that one more hour of downtime is expected while hardware changes are made. Management apologizes to users for the temporary off-line time. SBR will update this report as the sportsbook comes back online.
New Jersey Governor Chris Christie is going all in on sports betting. The outspoken Governor gave the media plenty of controversial soundbites at a news conference Thursday discussing Atlantic City. The Governor addressed his plans to proceed with sports betting — even in the face of potential legal opposition.
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A Tipico (SBR rating C-) player submits an account dispute. The player states that he has been refused his winnings on the grounds of being unable to provide a banking statement in English. The player, a native Russian, claims that his institution is unable to satisfy this request. SBR is examining the facts of this dispute and will update this sportsbook report. On May 8th, SBR reported the resolution of a €195 winnings dispute involving Tipico.
Sportsbetting.ag (SBR rating D+) has reversed their decision in the $16,000 winnings dispute covered by SBR on March 26th, 2012. SBR reported that a player who registered with an incorrect state of residence had his balance nullified for allegedly being in violation of house policy. The player told SBR that he noticed Louisiana was not an option to select when registering. He chose a neighboring state and thought all was clear when he claims a representative phoned him the next day to help him make his first deposit.
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The International Business Times reports that an online sportsbook bonus abuser has been jailed for three years. Andre Ospiau, a native Belarusian, had an elaborate scheme that involved bank accounts setup in false names, online eWallet accounts and reportedly more than 5,000 scans of passports and other forms of ID. The scam artist was prosecuted in the UK.
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Matchbook (SBR rating B) management tells SBR that the betting exchange now offers players the ability to choose their currency. Players were previously limited to accounts in USD. Matchbook now features EUR, GBP, CDN, HKD in addition to USD. | Matchbook press release
Andrew Pantling, CEO of Matchbook.com:
[quote]We are very happy to announce that all customers of Matchbook will now be able to bet in currencies other than USD. Since March 2011 , when the company was newly acquired, the growth we have achieved has surprised even us. This further confirms our belief that the industry is crying out for a low commission, betting exchange alternative which delivers value back to the punter. These are exciting times for Matchbook and sports gamblers alike, and will allow us to expand on the growth we've already seen, as well as adding to our position as the number 1 place to bet NFL, NBA, NHL and MLB[/quote]
Matchbook has been in operation since 2004. The company was acquired in 2011 by UK investors. SBR reported on the Matchbook sale on March 3rd, 2011. Matchbook's goal since the acquisition has been to diversify their European and Asian betting markets. Matchbook management tells SBR that the launch of multiple currencies, as well as plans to launch a multi-lingual platform will further solidify the exchange as a global option.
Matchbook is licensed by the Alderney Gambling Control Commission (AGCC), as well as an additional licensing from the government of Antigua and Barbuda.
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Sportingbet.com (SBR rating D+) has allegedly confiscated €1,900 from a player.
A player wrote SBR claiming that he joined SportingBet on February 14th, 2012, depositing £1,000. The player risked his whole deposit on one wager and increased his balance to €1,900. Deciding to test the withdrawal waters, the player asked for payment on approximately March 1st, 2012. Sportingbet froze the player's account and claimed that he was guilty of multi-accounting. The player vehemently disputed this charge, and obliged all requests to produce ID documents to verify his account. After four days without response, the player was told that his account has been permanently suspended. Sportingbet allegedly claimed the player resided in Malaysia and was not allowed to make any bets with the company. The player was permitted to sign-up through the Sportingbet website, and was only informed of the country restriction during the withdrawal process.
Sportingbet has declined comment to SBR.
Players in need of sportsbook assistance are asked to fill out a sportsbook
complaint form. Alternatively, players may reach Sportsbook Review by writing to
email@example.com or dialing 1-830-255-4677 seven days a week during
normal business hours.
A former VIP Sports (SBR rating B-) player tells SBR that he was never paid a $250 balance.
VIP Sports, Nine.com and BetGameday each closed their doors on August 1st, 2011. The Curacao based sportsbook family controversially decided to close up shop a month before the start of the football season, a time when many seasonal sports bettors were not logged into their accounts. VIP Sports paid the players who requested their balances by the August 1st deadline.
New sportsbook GTBets.com (SBR rating C) announced that it would honor all VIP group players' funds. GTBets, also based in Curacao, is comprised of former VIP management and fully acquired the software source code, as well as retained hardware. GTBets vowed to contact all players with remaining balances. While SBR has confirmed GTBets payments to former VIP group players, GTBets is unwilling to share the total number of players owed or the amount of funds outstanding to players that have not returned their messages regarding their unclaimed balances.
SBR is following up on this latest VIP player report.
A ninth TitanBet (SBR rating C) player reports that his wagers have been voided. The TitanBet player states that he wagers primarily on Asian handicap markets, and that a number of bets placed on Stoke City F.C. have been voided. The player states that he was informed the market had changed.
SBR covered TitanBet's practices via video to warn punters:
TitanBet players in need of sportsbook assistance are asked to fill out a sportsbook
complaint form. Alternatively, players may reach Sportsbook Review by writing to
firstname.lastname@example.org or by dialing 1-830-255-4677 during
normal business hours.
On July 22nd, SBR reported that SportsInteraction (SBR rating B+) successfully completed an audit inspection performed by Gaming Associates; the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC). The four day inspection was a thorough review into the SportsInteraction (SIA) finances and operations, trading and risk management, infrastructure, data security and more. Following the successful audit, a process took course to grant SportsInteraction with an official audit certificate from Gaming Associates.
SportsInteraction's rating has been upgraded to B+ within the SBR sportsbook ratings guide. SportsInteraction is a fully licensed sportsbook operating out of Kahnawake, Canada, and has been online since 1997. | SportsInteraction audit certificate
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24.09.2011 (12:02 PM CST)
SportsInteraction upgraded from B to B+
Sportsbook Review was featured in the Financial Post today for their presence during the SportsInteraction audit performed by Gaming Associates — the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC).
SportsInteraction (SBR rating B) has successfully completed an audit inspection performed by Gaming Associates; the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC).
SIA opened its doors and books for a thorough four day inspection into its
finances and operations, including sportsbook trading and risk
management, Know Your Customer guidelines, IT infrastructure and data
security. | SportsInteraction statement on audit
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Former US-based Matchbook (SBR rating B) players have confirmed receiving $289,621 in payouts since May of 2011. Matchbook withdrew from the US market on February 27th, 2011 following an ownership change. Matchbook's new owners wished to cater its services to European and Asian markets.
Matchbook executives tell SBR that thousands of transactions have been made to US-based players following the February withdrawal. Some setbacks were encountered as a result of the volume of banking transactions to the United States. SBR has no record of outstanding withdrawals, however Matchbook has indicated that a small percentage of players in a unique predicament have not been able to take advantage of some withdrawal methods offered to the majority. SBR asks former Matchbook players with any concerns or payout inquiries to write to email@example.com. | Matchbook feeback wanted
Letters from BetEd players who lost their account balances when the sportsbook went off-line continue to hit the SBR mailbox. BetEd was a small, recreational sportsbook that had a good financial track record. BetEd had a controversial past however due to "gotcha" rule enforcements in select account disputes.
BetEd reportedly had the largest involvement with a bogus processing company setup by US authorities to entrap online sportsbooks. BetEd allegedly had a number of bank accounts frozen which severed their ability to make payments. BetEd has not responded to SBR inquiries or been able to document the amount of funds withhold, and has to date not written their customer base with an explanation for why sufficient funds were not in reserve in the case of a doomsday scenario.
The other online sportsbooks named in the federal indicment on March 23rd continue to operate as normal under new domains. The US continues to go after .com sportsbook domain names, prompting leading industry sportsbooks to alternate to the .ag and .eu endings, which are presumably beyond the US grasp. | BetEd forum discussion
SportsInteraction (SBR rating B) no longer accepts registrations from United States residents. SIA management confirmed to SBR that the policy went into effect today. While no new players will be accepted from the US, existing players are free to continue to wager as normal.
On May 1st, Sportsbook.com (SBR rating D-) withdrew from the US market, also allowing existing players to continue to wager. | Sportsbook.com statement
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SportsInteraction (SBR rating B) rolls out a new mobile betting platform. SIA management tells SBR that their new mobile site is live. The mobile betting platform currently supports users with existing deposits in their accounts. SIA plans to expand the product this year to include live betting and sign-up/deposit ability.
The mobile site has advanced browser recognition, to make mobile betting via an iPhone or Android software a seamless experience. SIA tells SBR that the changes for updating odds on the bet card is being worked on in their production lab and went live Monday. SportsInteraction has established itself as a sportsbook that takes forum user feedback quite seriously. | SportsInteraction Mobile Forum feedback
Betbanks.com (SBR rating D) is making its rounds across messageboards and Twitter, advertising 25% signup bonuses with no rollovers. SBR urges players to be extremely cautious when depositing for bonuses that sound too good to be true. White label turnkeys have a high failure rate with historically little investment.
The Costa-Rica based sportsbook claims to be primarily a credit outfit
with 10% of their business driven by post-up clients. SBR interviewed
management and requested permission to visit the Betbanks office to
conduct a sportsbook photo tour. Betbanks stated that it would need to consult its senior associate prior to allowing SBR into their facility.
Based on available information, SBR has determined that the business model of Betbanks.com is not sustainable long-term, and is potentially a fly-by night attempt at soliciting player deposits. Betbanks can only process Western Union and Moneygram transactions, which is consistent with previous scam sportsbooks such as Houstonbet (SBR rating F). Like Houstonbet, Betbanks states that it is interested in marketing toward the Asian market.
Betbanks players with feedback are asked to write to firstname.lastname@example.org.
The Green Bay Packers defeated the Pittsburgh Steelers 31-25, in Super Bowl XLV. The game took place at Cowboys Stadium in Arlington, Texas, and was reported to have eclipsed the highest ever viewing record, averaging more than 111 million viewers.
While the game was kind to football enthusiasts and cheeseheads alike, the betting public made out nicely with several popular combination bets winning. An ESPN report stated Las Vegas sportsbooks cleared under one million dollars in profit on the game. The article goes on to say that the figure was confirmed by Nevada Gaming Control board regulators. | Super Bowl wrapup
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04.01.2011 (01:44 PM CST)
SportsInteraction upgraded from B- to B
AsianLogic, an Asia-based online casino operator has agreed to acquire 12Bet Sportsbook. Each company is licensed in the Phillippines. In addition to its online casino endeavors, AsianLogic operates the Asian Poker Tour. | SBRforum discusses AsianLogic's acquisition of 12bet
Rory Anderson, Chief Executive for 12Bet comments: [quote] AsianLogic is very strong in the online casino and poker environment as well as controlling land-based brands such as the Asian Poker Tour, and being able to better offer these products to sportsbook customers should enhance revenues across the board.[/quote]
Betboo (unrated) voids a wager citing a bad line, then grades it as a loser after the event. On October 10th, a player wagered €5 on the St. Petersburg vs Spartak Moscow Russian Hockey match at odds of 7.30. A few hours after placing his bet, he received an e-mail stating his wager was voided due to an odds error. After the match was played the following day, his account was debited for a loss on the voided wager. When the player contacted Betboo, they stated the earlier e-mail was sent in error.
On April 6th, SBR reported that Betboo changed a player's winning wager to a losing one. Players should exercise extreme caution when choosing to play with unrated sportsbooks. | SBR Sportsbook Ratings guide
SportsInteraction (SBR rating B-) has decided to honor all accepted wagers on the Mahut/Clement doubles team at -120. Mahut/Clement faced Fleming/Skupski in a Wimbledon Grand Slam doubles match. SportsInteraction never updated its offering despite the markets .35 line move that came as a result of Mahut's marathon singles match with John Isner the day before. SBR reported on the wager cancelation earlier today.
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SportsInteraction (SBR rating B-) canceled a player's wager on the Wimbledon doubles match Mahut/Clement vs Fleming/Skupski. The winning wager, which he staked €110 on, was voided after the completion of the match. SportsInteraction's position is that there was a clear odds error. At the time of the player's wager, 5Dimes (SBR rating A+) had odds of 1.64 (or -156) on the match. The player's ticket was for 1.83 (or -120).
However, the odds on the match opened at approximately -120, which is what the player wagered. The day before the doubles match, Nicolas Mahut played a marathon match with John Isner which ended up being decided 70-68 in the 5th set. Oddsmakers felt Nicolas' physical endurance after the record-breaking match would be a questionmark that should effect the price of the doubles match, so the market was updated. SportsInteraction failed to react to this odds change.
This is commonly referred to as a 'stale line'. A stale line is a result of a linesmaker failing to update the odds of a particular event, as opposed to a 'bad line' which is a clear and obvious clerical error, such as a reversed pointspread or moneyline. In this case, SportsInteraction cited a bad line rule and voided the winning wager after the match ended. SportsInteraction has canceled bets after the events began before, as was done in this December 06 sportsbook dispute. As the odds the player accepted were in-line with the market at one point, SBR has suggested that SportsInteraction pay all wagers on the stale line. SBR will update this report pending SportsInteraction's decision.
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A MyBet (unrated) player deposited €300 in April of 2010 and received a bonus of €50.The player increased his balance to €647 before requesting a withdrawal. At this point MyBet confiscated voided €347 in winnings and refunded only the player's €300 deposit. The player signed up from Belarus, which is allegedly on MyBet's list of countries not to accept player's from. After reviewing the MyBet terms and conditions, no such mention of a ban on Belarusia players exists in the "Specific Terms and Conditions for Sportsbetting" section. SBR is following up with MyBet.
SBR has received 5 similiar Bwin (SBR rating C-) complaints. In each complaint, players' accounts were closed without notice by Bwin. Bwin later stated to SBR that it declines all hand written ID's from Ukraine and Russia, and that ID's must be machine readadable. SBR is continuing its discussion with Bwin on its customer service.
26.02.2010 (03:30 PM CST)
SportsInteraction upgraded from C+ to B-
14.01.2010 (10:11 AM CST)
SportsInteraction upgraded from C- to C+
SportsInteraction (SBR rating C-) addresses a sportsbook dispute from June 2007 . In that dispute, SIA closed a player's account for excessive winnings, then accidentally reopened the account. The player went on to win an additional $15,000. SIA canceled the player's winnings which prompted a rating downgrade to D+.
SportsBookReview and SportsInteraction have discussed this dispute over the past two years via hundreds of emails, multiple teleconferences, both with SIA management and with the player. SIA established that the account was being controlled by a third party; a third party whose account was also closed for excessive winnings. The person owning the account in this dispute resided in England, and made deposits and withdrawals from that location. All bets were placed from Canda, despite the account owner spending a majority of time in England while the bets were placed. SIA has proven the account was accessed from an IP address shared by the third party. SIA was able to demonstrate irrefutable connections between the two players. SIA has requested that SBR not disclose its investigative methods to prevent compromising future fraud cases. Once SIA proved that the account was fraudulent, SBR agreed with the decision to confiscate winnings.
SBR's Justin worked the case.
Justin: "SportsInteraction has made great strides in its management, customer service and fraud prevention over the last three years including the implementation of several changes to its rules and procedures recommended by SBR to avoid disputes. This long-outstanding dispute represented the single worst issue I have ever tried to tackle with this sportsbook. Its resolution is a high-point in the massive amount of manpower spent. While the confiscation of winnings on fair bets is never, it was understandable in this situation.”
SIA reverses $1700 winnings confiscation. On October 21st, a player wrote SBR stating that his account was closed and winnings confiscated. SIA demonstrated that in one instance, two accounts made the same wager from the same IP address. The second account was opened at the friend's house, and had no other IP addresses associated with it. SIA noted that while the players were in violation of SIA's terms and conditions by operating two accounts from the same IP, they decided to give the player's the benefit of the doubt in the action not being maliciously taken to circumvent house rules.
SIA confiscates €639 citing identity fraud. On August 10th, a
player wrote SBR indicating account closure and funds confiscation. SIA
proved that the passport submitted was forged. The player did not
dispute the finding. SBR agreed with SportsInteraction's decision to
SIA confiscates $9000 from player, citing multiple accounts and chargebacks. On November 5th, a player wrote SBR stating that his account was closed and winnings confiscated. Both player and sportsbook agreed on the facts: the account was opened on March 3rd 2009, deposited $750 via ACH; and the account's balance was lost in bets. The player's deposits bounced, resulting in a negative sportsbook balance. In November of 2009, the player proceeded to open an additional account with SIA using his middle name as a last name, and using a different street address. The player won several parlays and increased his balance to roughly $10,000. SBR agreed with SIA's decision to confiscate winnings. SIA's terms and conditions disallow a person from opening multiple accounts. In this instance, the player circumvented the negative figure on his account from his first chargeback, and was a high risk to chargeback a second time should his parlays have lost.
SIA reverses $5784 winnings confiscation. On October 27th, a
player wrote SBR indicating his account was closed with his funds
confiscated. SIA originally stated that the player's documents were
forged and suspected that the account was being controlled by a
previously restricted player. The player produced a barrage of
identification documents and cleared his account.
SIA confiscates $1167 citing identity fraud. On June 25th, a player wrote SBR stating his account was closed and winnings removed. SIA documented that the person making the deposit was a former player that had outstanding chargebacks with another account. The bank card used to make the deposit was not authorized for use by the account holder. The player submitted a forged bank card image to circumvent this. SBR agreed with SIA's decision to confiscate winnings.
report written by Justin of SportsBookReview team.
30.07.2009 (10:54 AM CST)
SportsInteraction upgraded from D+ to C-
Bodog Sportsbook's most notable change is payout processing time. The sportsbook was downgraded multiple times during 2008 due to insufficient resources to process timely withdrawals to North American players. Bodog processing is currently among the best in the industry with wait times as low as two days and instant for non-U.S. players using eWallets such as Neteller. Bodog, which regained possession of its main domain, Bodog.com, in April after a legal battle involving a patent claim, has launched its brand in Asia in a partnership with Haydock Sports Limited. Bodog plans to open to Canadian residents later this year. Customer service and email response time has also improved. Bodog added LiveChat service in May.
Evelyn Ng will be competing in SBR Forum's annual SBR Bash Poker Tourney. The event will be held at the Golden Nugget in Las Vegas the weekend of August 22nd. There is a $200 cash bounty for the poker player who is able to knock out Evelyn! Evelyn is a Bodog Poker Pro who has won nearly half a million in poker circuits, including the World Poker Tour Ladies Night I Tournament, ahead of Annie Duke, Jennifer Harman and Kathy Liebert. Evelyn has competed on SpikeTV's King of Vegas, and appeared on Casino Casino as well as Criss Angel MindFreak.
If Evelyn Ng places in the tournament, she has graciously offered to donate all winnings to St. Jude Children's Hospital. Bodog (SBR Rating B) and SBRforum.com will each match any of Ms. Ng's winnings with their own charitable contribution to St. Judes. The poker tourney has a prize pool of $5000 and all SBRbash goers are invited to compete, but must reserve their spot before SBR bash registration is closed. | View SBR Bash information.
SportsInteracton (SBR rating D+) revisiting past complaints
SportsInteraction, also referred to as SIA, has agreed to reassess its position on three cases SBR previously addressed with management almost two years ago. The most recent complaint involves a case of winnings confiscation, reported in July of 2007. SportsInteraction has since allowed SBR to assist with its terms of service and rules in an effort to avoid similar disputes in the future. SIA players have submitted positive feedback over the last year and have argued that the SBR rating of D+ is too low. SBR will reevaluate SportsInteraction after these disputes are addressed once again. Players with a complaint or feedback are invited to contact SBR.
888Viet & Shengyhidc enter the SBR Rating Guide at B. Both sportsbooks were created by First Fidelity, parent company of YouWager (SBR rating B), after the Vietbet Group ended its partnership and moved its Asian-facing business. The sportsbooks cater to bettors who speak Vietnamese and Chinese.
enters the SBR rating Guide at D-. CasinoAsia is part of slow-paying Costa Rica-based sportsbook group, GoTo Entertainment
04.02.2009 (09:43 PM CST)
CasinoAsian - SBR initiates rating coverage at D-
Sportingbet (SBR rating C-) refuses to grade Russian soccer wagers placed over six months ago. The sportsbook states they are investigating the validity of the result despite being unable to refer to any official league investigation and that wagers with other bookmakers have been graded days after the match. Sportingbet has encouraged players to request the wager be canceled and have their risked funds returned. Sportingbet players also continue to complain about the books refusal to honor documented wagering incentive offers. Players report being offered a risk-free wager of 50£. If the bet loses and the player seeks to collect refunded losses, customer service has offered the canned response "Interactive Sports (CI) Limited has the right to cancel or withdraw this offer or change any of its terms at any time and without cause/notice".
13.08.2008 5Dimes and VietBet management comment on Vietbet's move to the 5Dimes platform5Dimes (SBR rating A): At this time, the Asian sites are a mere shell of all the 5Dimes extended offerings beyond the sportsbook. In the coming days and weeks, all 5Dimes offerings, including all four casinos, the poker networks, 100% payout sports pools, and all other extras will be made available to these added sites. The 5Dimes, ChineseBookie, VietBet, and BetAnySports family already have a strong presence with its international market offerings. Expect these offers to only expand over time as the sportsbooks settle int under the 5Dimes system.Vietbet (SBR rating B) on Youwager (SBR rating B)
, which supported the Asian-facing book until this week: Since the beginning, the management and staff at First Fidelity have been incredibly supportive. Leaving First Fidelity was the hardest decision we have made in our entire lives. The separation was amicable, and we all remain good friends. Our decision to leave was not a strategic move against First Fidelity, but a necessary move to insure our continued growth in the Asian market. We are honored to have worked with First Fidelity and have complete confidence they will continue to be an industry leader.
ChineeseBookie, VietBet and BetAnySports leave YouWager, join 5Dimes Group
The sportsbook staff is currently importing account details to the 5Dimes (SBR rating A) platform. All players should be able to access their ChineseBookie (SBR rating B-), VietBet (SBR rating B) and BetAnySports (SBR rating B) through these websites, or through 5Dimes.com, by tomorrow morning. SBR will reevaluate the sportsbook properties after observing the migration process and discussing company structure with 5Dimes. 5Dimes ownership tells SBR that the Asian-servicing sportsbooks are fully backed by 5Dimes.
Isle of Man sportsbook, AscotSports (not rated), appears to be closing its doors. Earlier this month the sportsbook posted a message that the site was closed due to "system maintenance and enhancements" but has since added a message asking players to withdraw their funds by May 31st. The Malaysian Insider has reported that the book's owner, Vincent Tan Chee Yioun, has decided to close Ascot. Some Ascot players found the bookmaker after a bonus offer to Pointbet (SBR rating F) victims was publicized. Players are hopeful that Ascot will close in good standing unlike Pointbet but are nervous because recent withdrawal requests have not been addressed. Some players report delays of two weeks. One casino winner with a balance of 18625 euro says he has been locked out of his account since May 5th. Ascot management had contacted SBR in April about a beginning the rating evaluation process but has not yet responded to player inquiries from earlier this week. Users should request their funds immediately.
25.02.2008 Player vs. BetJoint (SBR rating C-)
The player used his free-play bonus
to make a winning three-team parlay that netted him $4,600. After winning an additional $2,000 and requesting a payout, BetJoint voided the winning bet citing a wagering rule that says players cannot bet both sides of the same game when using free-play funds. After the bettor won the first two legs of this parlay he hedged the third leg using his balance to ensure a profit. The player argues that the controversial rule does not refer to parlays, is hidden, and is meant to trap free-play winners. Players are reminded to read all sportsbook rules and understand their ramifications. Vague and jumbled rules often result in disputes due to different interpretations. SBR to suggest BetJoint compromise, offering to grade the player's wager as a two-team parlay and do a better job outlining its bonus terms. BetJoint: You are allowed to bet both sides of the same game, PROVIDING THAT IT IS WITH YOUR OWN CASH AND NEVER INCLUDES THE USE OF ANY ‘FREE PLAY’ CREDIT. Any violations of this rule will result in both/all bets on that event being cancelled and those bets will be considered null and void. In such instances, the cash play money will be refunded to customer's account and the customer will automatically forfeit all remaining Free Play credits in his/her account.
Correction: BetJoint tells SBR that details reported are incorrect. The player hedged his free-play parlay wager with a cash bet which had won. BetJoint states that it is their policy to cancel the hedging cash bet or second opposing wager. Management also stated that "if the free-play had it won would have been paid to the player" and "if the cash bet had lost the risked amount would have been refunded."
Fubo is owned by SportsInteraction
(SBR raing D+). The sportsbook, which targets soccer bettors, is also located in Canada.
Players can make their picks now to compete in week #2. Pro Handicapper "The Prick" went an impressive 4-0 last week to keep players out of his pocket of cash.
Week 2 Prick Picks: Wake - 19.5, Louisiana Tech +33.5, UTEP +6 and Saints -3
The Prick: Thats all the time i can waste with you knuckleheads this week. BookMaker is still coughing up for the Grand Prize Harley. One of you stiffs will get a retarded TV package from JustBet. SBR John is gonna shell out another $1000, but i'm a greedy bastage and ain't planning on sharing with any of you guys. step up, ladies, and take yer shot. all it'll cost ya is yer wasted time and yer self-respect.
Enterbet downgraded from D+ to D after refusing to pay players based in Asia. The sportsbook continues to hold funds of these winning bettors citing a "bonus abuse" investigation. Enterbet is part of the GoTo Entertainment Group which includes GoToCasino and AZcasino. It is not uncommon for sportsbooks to stall payment to winning players using the excuse of an "account audit" or "investigation."
Enterbet (SBR rating D+) locks accounts of at least three Asian players for over three months. Enterbet
says it suspects the players of "bonus abuse
" but has failed to provide any evidence of wrongdoing. Customer support tells SBR that the only manager who can make a decision on this matter is traveling and has been out of office for weeks.
Player: I request 5000usd payout before on 4/9 and they process on 4/9. Accounting managers are telling me that all international payouts for people from Taiwan
, China, Taipei
have been put on hold for an outgoing internacional investigation.
11.07.2007 SportsInteraction downgraded from C- to D+
| Read more
The downgrade is a result of the latest funds confiscation complaint
by a player who had five months of winnings voided as well as previous incidents over the past six months where SIA applied rules that did not exist. These players accuse SportsInteraction of taking a wait-and-see approach and applying unlisted policies to their large accounts. SIA has added to its rules pages after discussing incidents with SBR but refuses to honor the winnings in question.
11.07.2007 (09:51 PM CST)
SportsInteraction lowered from C- to D+
04.07.2007 SportsInteraction (SBR rating C-) refuses to reconsider decision to confiscate player's $15,000 in winnings.
| Read more
The player was told that his account was closed yet was able to wager for an additional five months. SportsInteraction
was asked to consider a settlement with the client due to the fact that if the bettor had lost all funds, it would be unlikely the account would be reviewed resulting in a refund. SBR's position has been made clear: SIA allowed the player to risk funds, benefited by the chance to win money from the player, and is responsible for the booked wagers. | Original complaint report
SportsInteraction (SBR rating C-) deletes five months of player's wagering activity; states account was supposed to be closed in October 2006. SIA says the player was notified via email on October 8th that his "earnings with us have now exceeded the allowable income on an account" and that his account was closed. The player continued to wager until the end of March, five months after SIA claims they intended to terminate the relationship. The player did not receive his first withdrawal until April 2007. SBR is speaking to SIA management regarding voided wagers that resulted in approximately $15,000 in winnings.
| Read more
21.03.2007 Sportingbet Plc announces resolution in Louisiana District Attorney case against Chairman
Sportingbet is pleased to report that it has reached an amicable resolution with the St Landry District Attorney in the State of Louisiana. All related warrants issued by the Louisiana State Police have been cancelled with immediate effect. Both Sportingbet and the St Landry District Attorney now consider the matter closed.
Sportingbet Plc Report
(SBR rating F) off-line; estimated to have stolen millions. Pointbet.com
was showing as a 'parked' domain yesterday morning, advertising other gambling-related websites. The domain is using a new server and IP address, suggesting the site was manually moved as opposed to experiencing technical issues- a common problem for Pointbet. Pointbet was blacklisted a little over one year ago after SBR confirmed the website was operating illegally from Batam Island. Many of the book's Asian handicap bettors were victims of AsianOdds & Game2bet
which also disappeared just over one year ago.
BetWorks (SBR rating C+) to launch new web platform in 10 days. The Australian-based sportsbook has been off-line since October of 2003 when it settled all player accounts and ceased operating. Euraust, formerly the bookmaker’s parent company, has since sold Betworks to an Asian investment group. The site quietly came back online in 2006 planning to relaunch with a focus on soccer. Betworks is a small bookmaker that remains located and regulated in Australia.
SBR has reevaluated Expekt after an increase in positive feedback in recent months, some of which suggesting the SBR rating was too low. Player inquiries to SBR have been addressed swiftly by the bookmaker’s Trading Director, Jon Thompson. Expekt users are invited to continue to submit feedback to SBR.
Player: I recently misplaced a wager on a soccer match with this bookmaker. I inadvertently played a three way handicap when i thought i was playing a true asian. I backed a team to win 1-0 and they lost 0-1. When my bet was not refunded as a push i contacted Expekt complaining of their error. Within 24hrs the manager called me personally to resolve this issue. Not only did he take the time to call but when he did he had already reviewed the screen shots for the bet concerned and when i tried to argue that it was their mistake he politely re-assured me that in fact i had taken the wrong type of wager.
The gentleman then offered to refund half my wager as a goodwill gesture as i think he could sense my sincerity in the matter concerned and that i truly believed i was placing an asian. To me this was something that has endeared this bookmaker to me and goes well beyond any kind of service i have ever encountered.
SportsInteraction (SBR rating C-) confiscates over $5,000 in player winnings. The sportsbook states that the account was the 2nd from the same household and the first account had already been removed from the book due to sharp play. SBR Justin investigated the player’s dispute and found that the sportsbook did not list any rules prohibiting multiple users from the same household. SportsInteraction has taken steps to avoid similar disputes in the future by adding the following rule:
Only one Sports Interaction account per household or computer environment is permitted. A ’computer environment’ is one where multiple computers are located in one building. If fraudulent accounts are found in one household or computer environment, the other accounts in that household or computer environment will be held liable for any returned funds and the account balances will reflect this.
Due to the fact that this rule did not exist prior to winnings confiscation and that family members have played at SIA in the past, SBR has argued that winnings should be honored. Current SIA players should take note of the book’s newly defined stance on more than one user per residence.
Read more on this player’s dispute here and a 2nd SIA "alias account" dispute here.
Player Complaint: SportsInteraction (SBR rating C-) cancels wager after event begins; does not alert player. Bettor tells SBR that he watched an entire NBA game rooting for his team, the Phoenix Suns at +4. After the event was over he found that the winning bet was void due to a "bookmaker error." The bettor is upset that: 1) He did not receive a time-stamped email showing when SIA canceled the bet, and; 2) The book had the luxury of viewing the match in play. Players who compare sportsbook odds were aware of the market price and that the line was erroneously reversed. Sports Interaction claims the bet was canceled 7 minutes after post time and tells SBR they plan to email players when wagers are canceled in the future.
SBRforum Posters assist SportsInteraction (SBR rating C-) in resolving wagering dispute. Players who had a wager on Sparta Prague in the UEFA CUP on 11/30 canceled should see a credit in their account today. SBR acknowledges SIA’s communication with players and efforts to make the right decision.
The KGC’s amendments primarily effect BetUS (SBR rating D) which opened its Canadian office to serve as an inbound call center that would take wagers. The sportsbook may close this office after letting over 100 staff members go. SportsInteraction (SBR rating C-) says that the Commission will soon amend the Regulation Agreement again, to simply prohibit wagering by phone. Sports Interaction plans to offer positions to former BetUS clerks.
Kahnawake’s new Internet-only "Interactive Gaming Regulations"
(a) no licence holder or authorized client provider, including their respective members, shareholders, directors, officers, employees (contractual or otherwise) and agents are permitted to conduct the following activities by way of voice communication with a player, through any device or means:
i. receiving or accepting a bet or wager;
ii. receiving or accepting instructions of any kind in relation to funds held in, or to be deposited to, the player’s account;
iii. providing odds, lines or any other information related to a sporting or other event
Bodog (SBR rating A+) absorbs Bowmans (SBR rating A) USA accounts. All transferred Bowmans player balances received a 10% bonus with a 1x roll-over that can be forfeited if the player prefers to withdraw funds. Players can now log into Bodog using their Bowmans account details. Pending wagers are expected to be imported to Bodog’s system in 24 to 48 hours. Players who also held a Bodog account will have their Bowmans balances moved to the original Bodog account within 24-48 hours and will have two active Bodog accounts until the consolidation is complete. Bowmans says the decision was influenced by their casino and poker providers, which both stopped servicing US residents, and their European bank refusing to support a US-serving gaming company. Bowmans will refocus on Canadian, European and Asian markets after cutting away over half of its client base.
SportsInteraction (SBR rating C-): Player reports submitting banking details three times in the month of October. He received an email October 31st stating: Thank you for contacting Sports Interaction. After reviewing your account I see that your bank details have just been updated today! You withdrawal should be reaching you soon. We are truly sorry for your frustration and thank you for your patience.
The player has yet to be paid.
Expekt (SBR rating C): Two players complain that the sportsbook changes the wagered amount as they see fit. No information was sent to the player about the altered bets.
Player: I placed a bet with Expekt, the bet was for £55. I placed the bet and then went to ’pending bets’. It said the bet had been accepted for £55. I then logged into my expekt account the next day and saw that they had rejected £32 of the bet stake. They had done with only about 25 minutes left before the actually bet started.
BetMania (SBR rating B-): Users complain about a one week wait for Neteller payments and a lack of listed rules.
Player: I was wondering if you can look into Betmania for me. I have a $13,000 balance there and have completed my rollover. They are telling me that they can’t process my payouts via Neteller and they are suggesting eCheck. They said a Neteller payout might not be processed until next week. But I want the payout via Neteller and will wait if I have to. Also, how come they don’t disclose any daily payout limits on their website? And they wait until you request a payout to tell you there’s a daily limit?
A Second player complains that over $2,000 in winnings were deleted due to being the result of duplicate parlays. BetMania.com does not list rules prohibiting duplicate parlays and it is allowed by the book’s software.
Pointbet (SBR rating D+) customer service continues to disappoint.
Players report emails going unreturned and unmanned live chat service. Phone service is not offered. A lack of English-speaking clerks has long been a problem for many SBR readers. SBR has received an increase in negative feedback from Asian players as of late.
SportsInteraction (SBR rating C-) responds to reports on Swiftpay processing issue
Management: Sports interaction would like to advise you and your readers that the issues with Swiftpay have been cleared up and all affected customers have had their payouts processed through normal ACH processing and not as wire transfers as erroneously stated in the article. As well, the Swiftpay issues affected only a handful of transactions and had no impact on the tens of thousands of other customers who use the other withdrawal methods that Sports Interaction offers to its customers.
SIA users who have not had their Swiftpay payment sent through other means should write to SBR with withdrawal and account information.
SportsInteraction (SBR rating C-) blaming slow-pay issues on problems with its Swiftpay transfer service. Clients have been informed that withdrawals sent through Swiftpay have been reprocessed as standard bank wires. Affected players can expect to wait an additional week for their funds. Players are advised to avoid SIA while the book attempts to become current with all players.
SIA admits to being one week behind with some larger payouts. The book has dealt with the issue by asking players to verify ID and to fax in the same documents multiple times. SBR has received nine payout complaints from players waiting for larger sums. When these clients have asked for the status of their payouts, accounting informs them that the documents are either not on file, not yet verified, or they must resend.
"They first claimed they never got my fax...then I faxed it to them and they said they got it, and still they won’t do anything. I have sent it twice, they have verified that they received it, and still they do nothing". - N. A.
"The last correspondance received from SIA was October 5th. They claim to be making a short review of my account. A week seems a little more than short". - B. N.
"They suddenly asked for my SSN for so called ’’identity verification’’ purpose. After complaining with them, they are willing to accept photo ID, utility bill, etc as an alternative. That’s fine, and I sent them all the required documents on Oct 3rd. And confirmed with their live chat rep that documents have been received and forwarded to their accounts department for review. But after a whole week, I still have not heard of anything back from their accounts department. I talked with their live chat rep a couple of times, and heard some different kinds of excuse , documents not received, huge backlog, documents goes to supervisor first then to accounts department". - B.Z.
SBR has verified that three players have received a delayed Neteller or wire transfer from SportsInteraction (SBR rating C-) this morning. Management tells SBR that the remaining delinquent Neteller payouts will reach clients no later than tomorrow. The book continues to blame system processing errors for delays. Players who have not already received verification that payment will be processed today should contact SBR or SIA. Players should also check to verify that all deposits have reached the sportsbook and are for the correct amounts. SBR has received over 20 SIA payout complaints with the last week.
09:07 AM CST Update: Three more players report receiving Neteller withdrawals.
GoldingGods (SBR rating D-) player confirms receipt of £1,000 after six month wait and £848 after waiting three months. The player states that the payout was sent after he threatened to chargeback his credit card deposits. Bettors should continue to steer clear of this problem golf sportsbook.
SportsInteraction receives further downgrade to C-. SBR has received a new batch of SIA slow-pay complaints. Three players report that they are waiting over 10 days for their withdrawal. Three others report payout delays now exceeding four days. Customer service is sending a standard email to those inquiring about the status of their payout:
Thank you for contacting Sports Interaction!
We have received your inquiry and are assigning it to a representative."
SBR advises players to avoid SIA until it has addressed internal system errors that are having an adverse affect on all aspects of the operation.
11.09.2006 (10:22 AM CST)
SportsInteraction <A class=ab href="http://www.sportsbookreview.com/sbr/SportsInteraction">SportsInteraction</A> downgraded from C+ to C
Players report missing withdrawal requests and week long payout delays. Management tells SBR that there were system errors causing the book to loose both deposit and withdrawal information during the last week, but says these issues have been resolved. Sports Interaction management also admits that the book is at least four days behind on email responses saying, "We just don’t have the man power to keep up right now". SIA will not turn on the site’s LiveChat feature until the backlogged emails are answered.
Inside sources tell SBR that BetonSports Plc will close its US-facing Costa Rican operation. The announcement to shareholders is expected at 7:00 am UK time.
Update from Mall San Pedro: All hourly employees dismissed.
8.10.2006 (2:04:23 PM): Tomorrow’s shareholder statement said to reference disbursement of "player balances" within 60 to 90 days. SBR will continue to pursue further information regarding fate of player funds. BOS Plc is expected to maintain relatively small Asian-focused sportsbook, EasyBets (SBR rating D).
PointBet (SBR rating D+) management informs SBR that the sportsbook has obtained a UK bookmaking license and an office in London. SBR will pursue UK banking information before reevaluating Pointbet, which many players feel is an underrated sportsbook. Pointbet was downgraded from C- to D+ last year when SBR learned that the sportsbook was operating from Batam Island, Indonesia.
customer service will go off-line tomorrow at 5:00am CST for scheduled maintenance. Phone lines and LiveChat will be out of service and emails will not be returned until Saturday. SIA tells SBR they will be operating normally Saturday morning.
(SBR rating C+) player waits 20 days for Neteller withdrawal. SIA blames the company’s security system for the hold. Management tells SBR the procedure has been modified to prevent future delays and they will be issuing a written apology to the bettor. SIA has also stated that players will no longer be required to provide a social security number.
JollyBet claims to be "headquartered" in Desamparados, San Jose, Costa Rica. SBR visited the address but only found an abandoned building.
Three players complained this week of payout delays caused by account audits and internal errors. SIA uses a third party service for fraud control which has told players they must provide their social security number before the book can process a withdrawal. SportsInteraction management tells SBR they intend to change their procedure to avoid inconveniencing established players. SBR has advised SIA to eliminate the social security number requirement or inform players that this will be requested in the book’s Terms Of Service.
Player: "I have had an account with sportsinteraction.com for over a year now, but have never made a withdrawl. I recently attempted to make a withdrawl and it said my neteller account was in use by another account. After almost a month of phone calls we figured out it was because I played at SIAcasino as well, and the problem was fixed in my account. Last thursday I made a withdrawl for $2000 and it went through fine on the site, and the amount was deducted from my balence.
A week later the money still has not been sent to my neteller account. And they are sending emails asking for my social security number and other details about my family I refuse to give to an offshore sportsbook. Please keep in mind this is the same neteller account I used to deposit. This is ridiclious, and no one should have to deal with a month long ordeal to get a payout. Please help!!!!!!"
Customer Service Manager, Perry, is attributed with much of the sportsbook’s steady improvements moving from a D- in 2004, to its current rating of C+. Although SIA’s accounting system remains a work in progress, Perry has helped SIA repair its reputation and open communication between players and management. SBR will continue to work with SportsInteraction management and its players. SIA bettors are encouraged to send feedback to SBR or to share their experiences in our forum.
14.02.2006 (07:58 PM CST)
SportsInteraction upgraded from C to C+
VIP Sports is the most active buyer. YouWager, BetRoyal and many smaller books are all said to be Sellers actively seeking buyouts. BetCRIS could also be a Buyer under the right circumstances which recently has focused on bailing out small operators. BetWWTS has made several trips and has signed at least one confidentiality agreement although we are unaware of any serious interest. Sportsbooks who have had made M&A headlines in the recent past that appear to be holding pat; Hollywood, BoDog, SportsInteraction are said to be no longer active Sellers. Smaller operations such as BetMaker, YouWager and Sportbet along with operations that have difficult reputations such as Royal Sports have mostly signed confidentiality agreements giving buyers a chance to possibly make an offer. SBR expects a pick-up in M&A activity despite rising valuations.
24.11.2005 (03:14 AM CST)
SportsInteraction upgraded from C- to C
SportsInteraction reaches its highest all-time SBR rating: C. SIA management has worked closely with SBR in recent months in an effort to tighten procedure and avoid disputes by implementing additional rules. Players report having direct access to management and experiencing an improvement in customer service. While it is clear that SIA has made positive adjustments, players should remember that SIA is known for its poor customer service and admits that they still have much to improve upon. SBR encourages players to send feedback to BillDozer@SportsbookReview.com.
management addresses 8/22/05 report stating that the website problems have been resolved and that they are again able to accept new player sign-ups. Management’s full statement can be viewed here. The Asian bookmaker also addressed concerns about its location with news that the company may secure a 2nd home in the near future. Pointbet’s Indonesia address has been a deterrent for would-be players.
13.10.2005 (01:45 AM CST)
SportsInteraction upgraded from D+ to C-
Player receives $31,775 withdrawal from SportsInteraction (SBR rating D+) after a one month delay. SIA blames the problem on a processing error converting USD to Canadian currency.
Pointbet (SBR rating D+) frozen-account complaint (reported 8/14/2005) resolved. Pointbet attributes the problem to difficulties with AOL email and has provided a record of emails sent to the player. Bettors continue to complain about the changes the book is employing, saying that communicating with customer service has become very difficult. Pointbet’s live chat is not functioning and Pointbet’s homepage is now a login page that only offers an email address. American sports bettors no longer appear to be a priority for Pointbet. Players with questions are being told to call back at 11 pm for customer service. A clerk told SBR that Pointbet is updating its system and that players looking to sign up should return in one month. It is unclear if Asian players are also experiencing a lower level of service.
SportsInteration (SBR rating D+) punishing player for winning too much? SBR has received four SIA payout complaints in the month of June. This latest complaint comes from a player who has been unable to enjoy his gambling winnings. SIA has yet to respond to our inquiries about this issue.
"Hi, I was recently booted from sportsinteraction.com because they claimed that I had more or less won too much. That’s fine. They cancelled my account over a week ago and said the rest of the money would be sent to my Neteller account. After two days I emailed Owen from SIA back asking for a status and he told me "it’s been sent to processing". A week later I still have not received the $6,007 SIA still owes me."
Update 6/28/2005 4:59 PM: Player paid in full
SportsInteraction (SBR rating D+) slow-paying player 19 days. SIA initially told SBR that there was an error in the payout process and that the funds would be resent immediately. 10 days later, the player is still waiting for his bank wire.
The two players who filed slow-pay complaints (reported on 6/1/2005) against SportsInteraction (SBR rating D+) have been paid in full. SIA management has not been able to identify a reason for these month-long payout delays.
VIP looks to swell its considerable acquisition war chest. Take-over candidates that VIP has been rumored to be considering include; BetWWTS(SBR rating A+), Intertops(SBR rating C+), SportsInteraction(SBR rating D+) and Bowmans(SBR rating A-).
One player complains that he was asked to send the same identity verification documents three times. On 5/5/05 SIA had confirmed by email that all required documentation had been provided and that his bank wire would reach him in two days. Management tells SBR that they are currently investigating why the player has not yet received his $2,930 withdrawal. A second player reports experiencing similar problems attempting to redeem $2800 via Neteller. SBR will update each of these situations when both individuals receive payment in full.
Pointbet Downgraded from C- to D+ due to concerns over the sportsbook’s location. Pointbet tells players that they are operating from the British Virgin Islands. However, SBR has confirmed that the sportsbook is operating illegally from Batam Island, which is part of Indonesia. These concerns are highlighted by the recent disappearance of Asian sportsbook Game2Bet (SBR not rated) and sister book AsianOdds (SBR not rated). There are unconfirmed reports that the operation was taken offline by government authorities. It should be noted that the majority of the feedback from Pointbet customers has been positive. SBR is hopeful that Pointbet will eventually choose a new location that is tolerant of gaming activity.
Multiple complaints from punters complaining that this medium size book simply vanished two days ago. Turnover was estimated at $17 million dollars per month.
Players continue to complain of slow-pays from SportsInteraction (SBR rating D+).
"It has been 10 days since I requested a cashout and I still have not received it yet. It’s just way beyond their own withdrawal policy which is 4 days plus 1 business day for neteller withdrawals. First they told me their account department may experience high volume. When they come back to the office on Monday, I should receive my cashout on Tuesday at the latest. But that’s not the case. My two emails yesterday went unanswered. From some other forums, it looks like they have a track record of making excuse to not pay on time. Hopefully I can receive my cashout soon. Thanks a lot. My account number
there is xxxxxxxxxxx. Have a great weekend. Best, XXXX"
SBR recommends for slow paid players to continue to email and call them. This is a notoriously poorly run operation. Although some players have been waiting over two weeks for payouts we do not believe SportsInteraction is in financial trouble.
The SBR Network, has a career opportunity at the new SBR office located in San Jose, Costa Rica: Seeking solid experienced Programmer/ Webmaster with full knowledge of HTML, SQL, ASP, vb.net, spiders and XML. Fluent English required, bachelors degree or higher a plus. This is a professional position offering excellent pay and advancement opportunities. Send your resume & work samples in confidence to SBR.
BetPlatnium (SBR rating D-) "I have been waiting 6 weeks to be paid. I believe your rating of D- is too high"
BetWWTS (SBR rating A+) "I transfereed money from the sportsbook to the casino. After the transfer the money was in neither account. They did take care of it but it was a hassle."
BetOnGames (SBR rating A-) "Have you noticed the web site is down more since VIP bought them? BetOnGames is (or was) the best book out there but not if they can’t keep it up on the internet."
Pinnacle (SBR Rating A+) "They have a $500 minimum for a free payout. My account was at $480 so I deposited $20 to make $500 to get the free payout. They still charged me $15. Grrr!"
SportsInteraction (SBR rating D+) "I made a withdraw request on Jan 28th. I deposited using Neteller and requested a Neteller withdraw. They asked me for my drivers license and credit card statement (even though I used Neteller). I sent them in and so far nothing. Can mr. Dozer help me? I did not realize their rating was so low. I know why now."
Mansion now holds a respectable C+ SBR rating and is by far the most interesting new sportsbook of the class of 2004. We continue to remain somewhat cautious on Mansion despite the high level of financing from a millionaire cigarette tycoon from Asia and a capable management staff. Mansion has taken aim at the two toughest competitors in the industry in Pinnacle (SBR rating A+) and BetFair (SBR rating A+). History is not on the side of books that take on those two goliaths, however Mansion could be the exception.
Sportsinteraction (SBR rating D+) pays player who was slow-paid for three weeks (reported on 12/30/04). SIA blames the delay on an accounting oversight. SBR has recently upgraded SIA from D to D+ after new members of management showed a commitment to addressing player disputes. Some player frustrations are likely due to the fact that management resides in Ireland while the customer service center is located in Canada. Players are often frustrated communicating with clerks who give contradicting and wrong information. Players would notice an improved level of service if clerks interacted seamlessly with management. SIA states that they will soon be improving the way departments communicate.
best sportsbook in the world; BoDog (SBR rating A-), lightened things up with a publicity stunt of the like the industry had never seen before. The BoDog CEO, Cole Turner, staged a kidnapping in the jungles of Asia by a Kung-fu homosexual rebel tribe. Industry insiders are still scratching their head over that unusal publicity stunt. On a more serious note, the opening of Hail Mary Sportsbook is a "Must See" look back.
Player reports two week slow-pay from SportsInteraction (SBR rating D+) as well as a horrible customer service experience. SBR has contacted management today, who stated that a Neteller transaction is now being processed.
"I made a withdrawal on Tuesday Dec. 14th and Thursday Dec. 16th, to my Neteller and haven’t received anything. I have been given every excuse in the book, from "It takes 4 day waiting period before we process withdrawals" - They told me this one 6 business days after my initial request. They also told me "Due to holidays, there are delays in accounting", and the last excuse they gave me was "Your account has been sent to the fraud department for review". Then a couple hours later on Thursday December 23rd, I was told they have been approved but will take another 24-48 hours to process then another 4 days to hit my Neteller. This has been the worst experience ever with a sportsbook and my last time with this book."
SportsInteraction (SBR rating D+) reconsiders decision to void UEFA wager, offering the player partial winnings. The player has accepted this settlement and withdraws his complaint to SBR. SportsInteraction believes this is a fair resolution and has agreed that it was wrong to wait until after the event to void the wager.
SportsInteraction (SBR rating D+) cheats player of winning wager. SIA has voided a wager on the UEFA cup match between Panionios and Dynamo Tblisi, citing that the match was fixed. SIA admits to suspecting that the match was tainted well before the start of the event yet they did not cancel this player’s wager until the game had concluded. SIA claims that they waited to void the wager in order to verify that the match was indeed fixed. These actions are unacceptable as the player risked his funds without the possibility of winning. If this wager had lost, and the event appeared unscripted, the player would have lost his funds.
13.12.2004 (12:19 PM CST)
SportsInteraction raised from D to D+
SportsInteraction (SBR rating D) refutes the notion that they wronged any poker players. SIA has submitted to SBR what they deem to be proof of collusion between two players. SIA has agreed to work with SBR to come to a final resolution. SBR is examining the player's account history.
Changeabet (SBR rating F+) has yet to process a $40,000 bank wire withdrawal that was promised to have been sent out by last Friday. This bank wire was offered after Changeabet missed multiple Western Union payments dating back over two weeks.
BetonUSA (SBR rating D-) has yet to explain why they have voided a player's poker winnings, reinstated the winnings and then again confiscated the player's balance. BetonUSA has failed to provide any consistent information to the player or to SBR. SBR believes that this issue is being passed around between clerks while management avoids dealing with this account.
Readers submit positive feedback on AllSportsCasino (SBR rating C) and PointBet (SBR rating D+). Both customer service departments received high praise.
Players voice displeasure with the customer service from AllPro (SBR rating D+), SportsInteraction (SBR rating D) and BetonUSA (SBR rating D-). SBR received individual complaints from poker players with both BetonUSA and SIA who claim that the book is voiding winnings obtained at the poker tables. SBR to inquire on behalf of these players.
In recent months Pointbet (SBR rating D+) has added multiple banking services in various countries. This is in addition to their primary bank in Indonesia. Indonesian players are not able to play with Pointbet. SBR upgrades Pointbet from D to D+. Pointbet, and their banking situation, will remain under review.
Player reports 2 month no-pay from BetUs (SBR rating F+). Ewinner (SBR rating D-) source of multiple slow-pay complaints. SportsInteraction (SBR rating D) receives multiple complaints regarding slow-pay and customer service. Three Sportsbook.com (SBR rating C-) customers report they are still waiting nearly 2 months for bank wires. Another Internet1x2 (SBR rating F-) victim reports 9 month no-pay. Betsrus (not rated) cold calling players offering 75% bonuses. Players should be cautious of unknown books calling-for-cash.
SBR receives multiple complaints regarding SportsInteraction (SBR rating D) Complaints include a 2 month slow-pay, unjust bonus confiscation and canceled wagers.
North American and European markets. SBR's visit finds somber mood at WWTS as employees adjust to the loss of one of their own, Sherlor Smith age 26. Simon Noble, CEO of BetWWTS, tells SBR that their new player sign-ups and customer retention rates are both up 50% over last year. The sign on the employee big board written in giant letters perhaps says it all "FLAWLESS CUSTOMER SERVICE, NOTHING LESS IS ACCEPTABLE."
Player reports BetOnSports (SBR rating D+) that he is being slow-paid for $750, SportsInteraction (SBR rating D-) asking player to send in his Western Union deposit receipt from January 2003, before they will process his payout. Complaints from Gold Palace (SBR rating F-) Internet1x2 (SBR rating F) Apex (SBR rating F+) and BetCSI (SBR rating D-) also continue to pour in.
Disappoints analysts with a 1st qtr loss of $830k primarily blamed on Asian trading and lower overall win percentages - WWTS reported a 23% increase in wagers to over 700,000 and a 30% increase in active customers to 7,624 for the qtr and insists full year results will be strong
Acquires TodaysLines.com - SBR is proud to welcome former TodaysLines owner/ programmer Dave Thomas to the SBR team as Project Manager for SBR Lines.Com, SBR Euro and SBR Asia.
(SBR rating B+) has had at least two books in the SBR top 5 show interest - SBR has confirmed that neither book saw value or will make an offer - Sportbet(SBR rating D) having no luck finding a buyer so far - WWTS(SBR rating A+) is looking to buy a top 15 book - Pinnacle(SBR rating A+) has an eye on a specific sector and one company specifically to help its foreign expansion - VIP Sports(SBR rating A+) has turned down an offer to merge with an SBR top 10 book and instead has looked at acquiring turnaround candidate SportsInteraction
(SBR rating F+) Another "odds rigging" complaint explained on home page of G911
BetRoyal (D+), TCBets (B-), Sportfanatic (D+), SportsInteraction (F+)
(SBR rating F+) Two new fresh scam complaints received today - SIA appears content with their spiral down to scam-book status
(SBR rating F+) payouts by Neteller reported to be smooth (2 day wait)
(SBR rating F+) Player reads of payout problems on SBR - decides to cashout and finds out first hand what a nightmare that can be
Players head for the sidelines at SIA - Reports to SBR are that NeTeller withdraws are going smooth.
Player sites warn players about SportsInteraction " With all the negative stuff about them, we are taking SIA down today..They do not deserve to be on our list, period .." TheRx 's THE SHRINK " We have been saying for well over a year to stay away from them " MajorWager's Devil and G911 reporting wrong doing in SIA's SwiftPay
SportsInteraction - SBR downgrades from D- to F, changes listing from Black List to RUN! List.
SportsInteraction (D-) never many Neteller complaints until recently - SBR has seen this delay tactic used by other low rated books like Sportfanatic - This is a new complaint to add to the SIA repertoire
receiving substantial mail on SportsInteraction both good and bad - SBR to post selected letters
Mohawk sources say SportsInteraction(SBR rating D-) has secured badly needed financing and that changes will be made at this troubled book - SBR notes: Changes need to start with management
This operation continues to self-destruct and could be close to collapse
Very slow pays like this one being reported - Players should avoid this book
SportsInteraction - SBR receives two additional odds rigging complaints - players beware, this book will cheat you if given the chance.
24.09.2003 (12:00 AM CST)
SportsInteraction - SBR rating lowered from D+ to D-
SBR's rating increase of SportsInteraction draws criticism from several players being slow paid.
07.09.2003 (12:00 AM CST)
SportsInteraction - SBR rating raised as fears ease - SBR rating raised from D- to D+
SportsInteraction in trouble? SBR info has SI seeking partner, buyer or loans - Yet to be confirmed reports has at least one suitor - SBR rating of D- will remain pending events
SBR warns players to avoid SportsInteraction as more complaints roll in - we also anticipate SI's web site to experience significant downtime - SI has a SBR rating of D-
Complaints this week include: SportsInteraction, BetOnSports, Carib Positive feedback: Several reports of timely payouts from Yahoops/Internet1x2.
- Long time Black List member accused of odds rigging - Most likely just more incompetence by one of the poorest run of any major sportsbooks
Payout complaints this week - all are long standing members of the SBR Avoid List- SportsbookUSA, SportsInteraction (1 positive received also), English Sports Betting, Skytower, and Pro5Sports.
23.09.2002 (09:47 AM CST)
SportsInteraction This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
23.09.2002 (09:47 AM CST)
LionBets This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
23.09.2002 (09:47 AM CST)
LionBet This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
23.09.2002 (09:47 AM CST)
Rio This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
23.09.2002 (09:47 AM CST)
Sportsbook.com This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
23.09.2002 (09:47 AM CST)
SportsbookUSA This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
18.09.2002 (09:47 AM CST)
SportsInteraction top book for customer complaints - on the SBR Black List since 5/29/02 - Avoid
29.05.2002 (03:34 PM CST)
SportsInteraction - Downgraded to the Black List- Multiple complaints of dishonesty - Long established reputation for poor customer service/ booting & slow paying casual winners