SBR review: BetOnline.ag

Sportsbook Review Overall Rating: B+

Financial Rating: A

Customer Service: B

Software Rating: A

Bonus Rating: B+

Comments

BetOnline began taking wagers online as BestLineSports in Costa Rica in 2001 using a bookmaking model that involved discounted line pricing at -108. BestLine moved to Panama in July of 2004 becoming one of two online sportsbooks occupying the country. BLS began expanding its business and by 2006 had moved into one of the industry's top facilities where it employed over 300 Panamanian citizens. The company made what was likely its best investment by purchasing BetOnline Sportsbook, and more importantly, its website name BetOnline.

However, BetOnline is not one of the all too common examples of a sportsbook that plans to get by on a home run website name while leaving other parts of the business lacking. BetOnline ownership has invested in experienced wagering and customer service managers who understand that the sportsbook's first priority is service over sales. This attitude is passed along to the staff during training classes that each wagering clerk and service agent is required to pass. BetOnline treats players with respect and aims to gain a player's loyalty by providing VIP level service.

Along with a top level service, BetOnline offers incentives and high value to the bettor.

BetOnline is a good choice for the new or experienced bettor, especially those seeking relatively high wagering limits. BetOnline also excels in phone wagering for those players.

SBR On-Site Inspection?

January
2007
March
2008
October
2008
March
2009
September
2010
September
2011
February
2012

Operation Overview

Country Restrictions

None.

Hours of Operation

Account management & wagering staff on duty 24 hours, 7 days, 365 days per year. Online and phone wagering 24/7/365.

New Account Bonuses

Signup bonus
Up to 25% freeplay bonus.
Max bonus $900. 6X rollover.

Reload Bonus

Lifetime bonus guarantee Up to 25% in freeplay bonuses on every deposit. Max bonus $900. 6X rollover.

Special Promotions

Loyalty Program

Players are eligible for bonus rewards based on activity.

Promotions / Incentives

7% daily rebates on-line in racebook

4% daily rebates on NYRA Circuit via internet or phone wagers

Most Common Complaint

CS occasionally giving the wrong information on one of the many bonus offerings.

Customer Service

Customer service, which remains open 24 hours, is tested regularly by management and SBR through both phone and email.

Live Chat

Yes

Languages

English & Spanish

Player Information

Min. Bet

$1 on-line wagers
$25 phone wagers

Max. Bet

NFL
-$25,000 sides
-$5,000 ML
-$5,000 totals
-$2,500 1st half sides & totals
-$1,000 Quarter sides & totals
-$1,000 Propositions
-$1,000 Preseason
NCAA Football
-$15,000 Sides
-$5,000 ML
-$5,000 totals
-$2,000 Game totals & 2nd half totals
-$2,000 1st half sides & totals
-$1,000 1st half totals & team totals
-$1,000 Propositions
-$1,000 Added games
NBA
-$10,000 sides
-$5,000 ML
$5,000 totals
-$3,000 1st half sides & totals
-$2,000 Team totals
-$1,000 Propositions
NCAA Basketball
-$3,000 Sides
-$2,000 Moneylines
-$1,000 Totals
-$1,000 Propositions
-$1,000 Added games
WNBA and WNCAA Basketball
-$1,000 All wagers
NHL
-$3,000 Game spread & moneylines
-$2,000 Game totals
-$1,000 Team totals
-$1,000 1st period spread, moneylines & totals
MLB
-$7,500 ML
-$5,000 RL
-$5,000 totals
-$2,500 1st five innings
-$2,500 Last four innings
Tennis
-$1,000 moneylines, spreads, totals, sets
Golf
-$2,000 matchups
-$1,000 futures
-$500 props
Arena Football
-$2,000 Game & 2nd half spread
-$1,000 1st half sides & totals
Boxing
-$2,000 Spread, Moneyline, & Totals
Canadian Football, MMA, Soccer, NCAA Hockey & NASCAR
-$1,000 All wagers

Reduced Juice

Overnight Lines

Yes. Limits will be lower on overnight lines.

Options

If bets: Yes. BetOnline offers If-win-only as well as If-win and If-push wagers

Reverse bets: Yes

Action points: No
Open parlays: Yes

Parlay & Teaser Payoff

# of Teams	Standard Payout
2	13 to 5
3	6.5 to 1
4	12 to 1
5	25 to 1
6	45 to 1
7	85 to 1
8	165 to 1
9	300 to 1
10	550 to 1
11	750 to 1
12	1150 to 1
13	1450 to 1
14	2250 to 1
15	3000 to 1
16	3750 to 1
17	4500 to 1
18	5500 to 1
19	6500 to 1
20	7500 to 1
21	8000 to 1
22	8500 to 1
23	9000 to 1
24	9500 to 1
25	9600 to 1

Vegas Mixed Teasers

			Football
NFL and NCAA		6 pts	6½ pts	7 pts	7½ pts
Arena, CFL, NFL Europe		6 pts	6½ pts	7 pts
			Basketball
NBA		4½ pts	5 pts	5½ pts	6 pts
NCAA, WNBA, WNCAA		4 pts	4½ pts	5 pts	5½ pts
2 Teams	Pays	10 to 11	10 to 12	10 to 13	10 to 14
3 Teams	Pays	3 to 2	13 to 10	11 to 10	1 to 1
4 Teams	Pays	5 to 2	2 to 1	3 to 2	13 to 10
5 Teams	Pays	4 to 1	7 to 2	3 to 1	2 to 1
6 Teams	Pays	6 to 1	5 to 1	4 to 1	3 to 1
7 Teams	Pays	10 to 1	9 to 1	8 to 1	5 to 1
8 Teams	Pays	15 to 1	12 to 1	10 to 1	8 to 1
9 Teams	Pays	20 to 1	15 to 1	12 to 1	10 to 1
10 Teams	Pays	25 to 1	20 to 1	15 to 1	12 to 1
11 Teams	Pays	35 to 1	25 to 1	20 to 1	15 to 1
12 Teams	Pays	50 to 1	35 to 1	25 to 1	20 to 1
13 Teams	Pays	75 to 1	50 to 1	35 to 1	25 to 1
14 Teams	Pays	100 to 1	75 to 1	50 to 1	35 to 1
15 Teams	Pays	150 to 1	100 to 1	75 to 1	50 to 1

Special Teasers

Football (NFL & NCAA)		10 pts	13 pts
Basketball (NBA & NCAA)		8 pts	9 pts
3 Teams	Pays	10 to 13	NO
4 Teams	Pays	10 to 11	10 to 13
5 Teams	Pays	11.5 to 10	10 to 11
6 Teams	Pays	13.5 to 10	11 to 10

Football

21pt Teasers
3 Teams	10 to 150
4 Teams	10 to 75
5 Teams	10 to 50
6 Teams	10 to 35
7 Teams	10 to 30
8 Teams	10 to 25
9 Teams	10 to 20
10 Teams	10 to 17

Website Overview

Software Provider	ASI
Security Level of Server	Secure level III socket -128 bit encryption security with fire walls
Reliability of Site	Excellent. BetOnline has a state of the art server facility with what they call "back-ups for the back-ups."

Transaction Polices

Currencies Accepted

USD

Methods of Deposits

Visa, Mastercard, Instant Gift card
min $25, max $1,000
Moneygram, Western Union
min $50, max $2,500
Money orders
min $300, max $9,000
Moneybookers
min $10, max $50,000
Neteller
min $10, max $50,000
Moneybookers
min $10, no max
Book-to-book transfer
min $500, no max
Bankwire
min $1,000, no max
Cashier's check
min $1500, max $24,900

Cost of Deposits

Fees reimbursed for all WG/MG deposits of $300 or more.

Fees for Western Union and Moneygram deposits less than $300 dependent dependent upon amount of deposit

Standard Neteller 3% fee covered, but recharged to account if 1x rollover not met before withdrawal request.

Methods of Withdrawal

Wire Transfer
- min withdrawal $100, max $8500
- same day payout when requested before 1:00 p.m. (ET)
- limited daily transactions

Bank Wire
- min withdrawal $2,500, $5,000 max per day
- expect 2-4 day payout

Cashier's Check
- min withdrawal $500, max $2500
- expect 2-4 day payout

Cost of Withdrawals

One free withdrawal every 30 days by check

Wire Transfer
- fees vary according to amount of withdrawal

Neteller
- $15 transaction fee

Bank Wire
- $75 transaction fee

Cashier's Check
- $50 transaction fee

eCheck
- $25 transaction fee

Moneybookers
-no transaction fee

Book-to-Book transfer
-$250 fee

Location Facts

Location	Panama City, Panama
Date Established	2001
Current License	Government of Panama - In good standing
Phone Numbers	Customer Service: 1-888-426-3661 Local: +507-206-3369 Fax: 1-800-453-0804
Hyper Link	BetOnline.ag Player Reviews Submit a Review