SBR review:  BetOnline.ag

Sportsbook Review Overall Rating: A

Financial Rating: A

Customer Service: B

Software Rating: A

Bonus Rating: B+

Comments

BetOnline began taking wagers online as BestLineSports in Costa Rica in 2001 using a bookmaking model that involved discounted line pricing at -108. BestLine moved to Panama in July of 2004 becoming one of two online sportsbooks occupying the country. BLS began expanding its business and by 2006 had moved into one of the industry's top facilities where it employed over 300 Panamanian citizens. The company made what was likely its best investment by purchasing BetOnline Sportsbook, and more importantly, its website name BetOnline.

However, BetOnline is not one of the all too common examples of a sportsbook that plans to get by on a home run website name while leaving other parts of the business lacking. BetOnline ownership has invested in experienced wagering and customer service managers who understand that the sportsbook's first priority is service over sales. This attitude is passed along to the staff during training classes that each wagering clerk and service agent is required to pass. BetOnline treats players with respect and aims to gain a player's loyalty by providing VIP level service; including a generous sign-up and reload bonus.

Along with a top level service, BetOnline offers incentives and high value to the bettor. BetOnline also offers one of the best Live Betting products available. Additionally, BetOnline recently made big improvement to their Mobile betting platform.

BetOnline is a good choice for the new or experienced bettor, especially those seeking relatively high wagering limits. Not only does BetOnline offer high limits, but they also offer Re-bet capabilities allowing players to circumvent limits by waiting for a change in the odds or 61 seconds. BetOnline also excels in phone wagering for those players.


SBR On-Site Inspection?

  • January

    2007
  • March

    2008
  • October

    2008
  • March

    2009
  • September

    2010
  • September

    2011
  • February

    2012

Operation Overview

Country RestrictionsNone.
Hours of Operation
Account management & wagering staff on duty 24 hours, 7 days, 365 days per year. Online and phone wagering 24/7/365.
New Account Bonuses

Signup bonus
Up to 25% freeplay bonus.
Max bonus $1000. 6X rollover.

Reload Bonus

Lifetime Bonus Guarantee: A 25% freeplay bonus on every qualifying deposit. Max bonus $1000. 6X rollover.

Special Promotions
Loyalty ProgramPlayers are eligible for bonus rewards based on activity.
Most Common ComplaintCS occasionally giving the wrong information on one of the many bonus offerings.
Customer Service
Customer service, which remains open 24 hours, is tested regularly by management and SBR through both phone and email.
Live ChatYes
LanguagesEnglish & Spanish

Player Information

Min. Bet
$1 on-line wagers
$25 phone wagers
Max. Bet
  • NFL
    -$25,000 sides
    -$5,000 ML
    -$5,000 totals
    -$5,000 & $2,500 1st half sides & totals
    -$1,000 Quarter sides & totals
    -$500 Propositions
    -$1,000 Preseason
  • NCAA Football
    -$15,000 Sides
    -$5,000 ML
    -$5,000 totals
    -$5,000 Game totals & 2nd half totals
    -$5,000 & $2,500 1st half sides & totals
    -$5,000 $ 1,000 1st half totals & team totals
    -$500 Propositions
    -$2,500 Added games
  • NBA
    -$10,000 sides
    -$5,000 ML
    $5,000 totals
    -$3,000 1st half sides & totals
    -$1,000 Team totals
    -$500 Propositions
  • NCAA Basketball
    -$5,000 Sides
    -$2,000 Moneylines
    -$3,000 Totals
    -$500 Propositions
    -$1,000 Added games
  • WNBA and WNCAA Basketball
    -$1,000 All wagers
  • NHL
    -$3,000 Game spread & moneylines
    -$3,000 Game totals
    -$500 Team totals
    -$500 1st period spread, moneylines & totals
  • MLB
    -$10,000 ML
    -$5,000 RL
    -$5,000 totals
    -$1,500 1st five innings
    -$1,500 Last four innings
  • Tennis
    -$2,000 moneylines ,$1,000 spreads & totals
  • Golf
    -$2,000 matchups
    -$1,000 futures
    -$500 props
  • Arena Football
    -$1,000 Game & 2nd half spread
    -$1,000 1st half sides & totals
  • Boxing
    -$2,000 Spread, Moneyline, & Totals
  • Canadian Football, MMA, Soccer, NCAA Hockey & NASCAR
    -$1,000 All wagers
Reduced JuiceNo
Overnight Lines
Yes. Limits will be lower on overnight lines.
Options
If bets: Yes. BetOnline offers If-win-only as well as If-win and If-push wagers
Reverse bets: Yes
Action points: No
Open parlays: Yes
Parlay & Teaser Payoff

# of Teams

Standard Payout

2

+264

3

+600

4

+1228

5

+2435

6

+4741

7

+9142

8

175 to 1

9

335 to 1

10

642 to 1

11

1226 to 1

12

2342 to 1

13

4473 to 1

14

8541 to 1

15

16,306 to 1

16

31.100 to 1

17

59,400 to 1

18

113,400 to 1

19

216,600 to 1

20

413,550 to 1

21

789,500 to 1

22

1,507,000 to 1

23

2,877,000 to 1

24

5,593,000 to 1

25

10,487,000 to 1

Vegas Mixed Teasers

Football
FOOTBALL 6 pts 6½ pts 7 pts 7½ pts




Basketball
NBA 4½ pts 5 pts 5½ pts 6 pts





2 Teams Pays -110 -120 -130 -150
3 Teams Pays +160 +150 +135
+120
4 Teams Pays +260 +240 +200 +185
5 Teams Pays +420 +375 +350 +270
6 Teams Pays +600 +550 +475 +380
7 Teams Pays +1000 +900 +800 +530
8 Teams Pays 15 to 1 12 to 1 10 to 1 +725
9 Teams Pays 20 to 1 15 to 1 12.5 to 1 +975
10 Teams Pays 25 to 1 20 to 1 16 to 1 +1325
11 Teams Pays 35 to 1 25 to 1 20 to 1 +1775
12 Teams Pays 50 to 1 35 to 1 25 to 1 24 to 1
13 Teams Pays 75 to 1 50 to 1 35 to 1 25 to 1
14 Teams Pays 100 to 1 75 to 1 50 to 1 32 to 1
15 Teams Pays 150 to 1 100 to 1 75 to 1 58 to 1

Special Teasers

Football (NFL & NCAA)

10 pts

13 pts

Basketball (NBA & NCAA)

8 pts

9 pts

3 Teams

Pays

10 to 13

NO

4 Teams

Pays

10 to 11

10 to 13

5 Teams

Pays

11.5 to 10

10 to 11

6 Teams

Pays

13.5 to 10

11 to 10

Football

21pt Teasers
3 Teams 10 to 150
4 Teams 10 to 75
5 Teams 10 to 50
6 Teams 10 to 35
7 Teams 10 to 30
8 Teams 10 to 25
9 Teams 10 to 20
10 Teams 10 to 17

Website Overview

Software ProviderASI
Reliability of Site
 Excellent. BetOnline has a state of the art server facility with what they call "back-ups for the back-ups."

Transaction Polices

Currencies AcceptedUSD
Methods of Deposits
  • Visa, Mastercard, Discover, JCB, Amex
    min $25, max $1,000
    min $25, max $500 Newbies*
  • Moneygram, Western Union
    min $50, max $2,500
  • Money orders
    min $300, max $9,000
  • Moneybookers
    min $10, NO MAX per website
  • Neteller
    min $10, max $50,000
  • Book-to-book transfer
    min $500, no max
  • Bankwire
    min $1,000, no max
  • Cashier's check
    min $1500, max $24,900

In the progress of being added for Canada:

  • UseMy Funds
  • Citadel
  • EFT
Cost of Deposits
  • Fees reimbursed for all WG/MG deposits of $300 or more.

  • Fees for Western Union and Moneygram deposits less than $300 dependent dependent upon amount of deposit

  • Standard Neteller 3% fee covered, but recharged to account if 1x rollover not met before withdrawal request.

  • Methods of Withdrawal
  • Wire Transfer & WU and MG
    -max is $950 Western Union and $800 Moneygram
    - min withdrawal $100, max $8500
    - same day payout when requested before 1:00 p.m. (ET) Up to 36 hours.
    - limited daily transactions

  • Bank Wire
    - min withdrawal $2,500, $5,000 max per day, $15,000 max per transaction
    - Up to 10 business days.

  • Cashier's Check
    - min withdrawal $500, max $2500
    - It can be from 7 business up to 30 business days depending on the method selected. Express Check 7 business days, Courier check up to 15 business days and Mail Check up to 30 business days.

  • Cost of Withdrawals
  • One free withdrawal every 30 days by check

  • BetOnline offers a $50 discount, player can get a free check if request is made by check, and delivery time frame will depend on method selected.
  • Wire Transfer
    - fees vary according to amount of withdrawal

  • Neteller
    - $20 fee

  • Bank Wire
    - $75 transaction fee

  • Cashier's Check
    - $50 transaction fee

  • Moneybookers
    -$20 fee
  • Book-to-Book transfer
    -$250 fee
  • Location Facts

    Location
    Panama City, Panama
    Date Established2001
    Current License
    Government of Panama - In good standing
    Phone NumbersCustomer Service: 1-888-426-3661
    Local: +507-206-3369
    Fax: 1-800-453-0804
    Hyper Link

    BetOnline

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