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Comments: Bet365 responded within a couple hours with a thorough response. All of Stephen's questions were answered and he was satisfied with the customer service experience.
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Dear Mr Edwards,
Thank you for considering bet365 as your bookmaker.
In response to your queries:
1) Regarding our 100$ Deposit Bonus Offer, simply make a qualifying deposit of $20 or more and you will be entitled to a bonus of 100% up to a maximum of $200.
To claim your bonus simply log in to your bet365 account, go to Services in the top right corner of our website, click on Members, choose Offers then Sports, and select Enter Offer Code.
You will need to fill in the Offer Code ending NCDBU we sent to you via email. In case you have not received your offer code, simply go to Members, choose Offers, then Sports, and select Offers Available. Use the Obtain Offer Code option to have your offer code re-sent to your e-mail address, ensuring that your email address registered with bet365 is correct. Please check any junk or spam filters on your email account in case the email gets caught in these.
Note, you will need to play through your deposit and bonus 3 times prior to making a withdrawal. Only bets placed after you have entered your offer code will qualify towards your rollover requirements. After you have played through your deposit and bonus amount 3 times, your bonus will be transferred to your withdrawable balance.
You can view further details of the Deposit Bonus offer by referring to the Promotions menu at the bottom of the bet365 website.
2) Bet365 as it is today was founded in 2000, however we have been fully licensed and regulated in the UK since 1974 under the business name Provincial Racing.
3) We have a huge range of In-Play betting opportunities available, so you can bet as the action unfolds. Just go to the In-Play section at bet365.com, select the match that you want to bet on and choose an In-Play bet from our extensive range of markets.
We offer over 190 In-Play Soccer markets including Correct Score, Next Goal Method and Total Corners. Whilst we offer over 40 In-Play Tennis markets including Match Winner, Current Set Winner, the player to win the Next Game and many more.
4) Unfortunately we do not offer this betting option, for more information on bet types we offer, please go to Services at the top right corner of our Website and choose Help.
This will open our Help section in a separate window from where you should select Betting Glossary.
5) Our telephone betting service is available 24 hours a day, 7 days a week. To place a bet, please call us on +441782 684 611
There may be a toll free number from your country of residence, you can check this by going to Services in the top right corner of our site and clicking on Contact Us.
I hope this has clarified any queries you may have whilst deciding whether to open an account with us, should you require further assistance with anything please do not hesitate to contact us again and we will get back to you as soon as possible.
We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email email@example.com, or call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.
The bet365 Team