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csd@pinnaclesports.com
Sent: 12:26 PM
Received: 12:39 PM
Time Elapsed: 13 minutes
Email Test Grade: A
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Comments:
Quality of Response: Excellent
Comments: James was absolutely blown away by Pinnacle's customer service. Not only did he received a human reply within 13 minutes of his email, all of his questions were properly addressed with replies that had significant meat on the bone. James will absolutely consider Pinnacle Sports for the efficiacy of their customer service alone.
Response
Please find posted below the answers to your questions: 1. The maximum wager limit for each type of wager is displayed on the wagering screen. Under the blue line with the type of wager is the Maximum Wager amount. The maximum wager amount is for one wager. You may make additional maximum wagers. However, please note on occasion you may see a notice advising you must wait in order for the line or price to be adjusted. You may then make another maximum wager. 2. Pinnacle Sports uses -103 style pricing for MLB Moneylines, -104 style pricing for MLB Runlines and -105 style pricing for MLB Totals. Attached is the general information regarding when MLB prices change. Please note there are three Tabs, one for MLB Moneylines, one for MLB Runlines and one for MLB Totals. Also note that the price breaks may be changed at the discretion of the Trader. 3. Pinnacle Sports no longer offers a welcome bonus to new players. Pinnacle Sports was the first sportsbook to introduce a reduced margin pricing model which guarantees the best value to our clients with up to 60% better odds than other bookmakers. In order to continue to differentiate ourselves in the marketplace by expanding our exceptional pricing across even more sports and markets, we have discontinued the bonus. We believe you will find the long term savings our odds provide will represent a far better value than any bonus or other sign-up incentive that can be offered by any competitor. Every time you made a bet, you save money at Pinnacle Sports. 4. The games that will be offered for Live wagering are listed on the site under Special Wagering Events. For MLB, Pinnacle offers live wagering at the half inning and during a pitching change. For the grading of live MLB wagers ONLY, the game must go 8.5 innings and be played to completion within 7 days of their start time for wagers to have action. Wagers on games that are suspended or otherwise not finished on the day of game, but are finished within 7 days of their start time, have action and will be graded based on the completed game score.
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