Sportsbook news results for the search term: sportsbook.com
05.15.2013 (07:06 PM CST)A Sportsbook.com US (SBR rating D-) player has reported payment of $600 after eleven weeks. Sportsbook.com is currently delaying payouts in addition to the advertised six to eight weeks. SBR has received reports from 25 users owed over $80,000. SBR spoke with a manager at the end of April who acknowledged the delays.
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05.07.2013 (03:01 PM CST)Sportsbook Review.com presents an SBR Industry News show for Tuesday May 8th, 2013. Discussed in today's show are outstanding sportsbook disputes reported on the SBR newswire, including a report on Sportsbook.com's increasingly delinquent payout statuses. Keep up to date with the latest online sportsbook and iGaming news by following SBR on Twitter @SBRreview.
05.04.2013 (08:08 PM CST)Fifteen Sportsbook.com (SBR rating D-) players report waiting for more than $30,000. The bettors have waited in excess of the lengthy six to eight weeks time-frame advertised by Sportsbook.com. Sportsbook.com management has claimed that processor delays caused recent payment batches to be delayed.
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04.24.2013 (11:39 PM CST)Ten Sportsbook.com (SBR rating D-) players report waiting for $20,000. Each of the players have waited in excess of the six to eight weeks advertised by Sportsbook.com. SBR spoke with management this week and learned that alleged processor delays have caused recent batches to be delayed beyond the already lengthy time-frame.
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04.16.2013 (10:02 PM CST)Sportsbook Review.com covers the Sportsbook.com (SBR rating D-) slow-pays in today's SBR Industry News video. Players have reported waiting in excess of the six to eight week window advertised by Sportsbook.com. Management has shown good faith in responding to player submitted issues through SBR, but has been unable to speak to the cause of the delays.
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04.13.2013 (01:12 PM CST)Five Sportsbook.com (SBR rating D-) players have filed payout complaints with SBR. The users have each waited in excess of the eight week time-table listed by Sportsbook.com. The players are owed a combined $2,493. Each user has claimed that Sportsbook.com support have failed to provide helpful updates on when they can expect to be paid.
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03.31.2013 (02:20 PM CST)Sportsbook.com (SBR rating D-) players complain of prolonged wait times to be paid. Sportsbook.com currently advertises a payout time of six to eight weeks. One player wrote SBR that he requested a payout for just $300 on February 4th and has yet to be paid. Monday April 1st marks exactly eight weeks.
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11.19.2012 (07:21 PM CST)Win United Ltd. CEO John Overett joins SBR for a telephone interview to discuss YouWin Sportsbook as well as the recent rebranding of Sportsbook.com Global to UWin. On September 28th, 2011, Win United Ltd acquired all Sportsbook.com (SBR rating D-) non-US based, rest of world players.
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11.13.2012 (02:50 PM CST)Sportsbook.com Global, also known as Sportsbook.com Rest Of World, has rebranded to Uwin.com. The brand is powered by Win United Ltd. in Malta, which also operates YouWin Sportsbook (SBR rating C-). SBR is attempting to interview one of the Win United Ltd. managers for comment on the move.
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10.31.2012 (07:04 PM CST)On October 29th, 2012, SBR reported that Sportsbook.com (SBR rating D-) disabled a player's account. The player claimed that a $30 balance was removed without word. SBR followed up with management and verified that the player's account was closed as he registered from a barred state, and that his balance contained only $4 in bonus cash. SBR considers this dispute closed.
10.29.2012 (11:19 PM CST)A Sportsbook.com (SBR rating D-) player tells SBR that his account has been disabled.
The player claims that his balance of $30 was removed by Sportsbook.com, with no
word on what he has done wrong. SBR is following up on this player's sportsbook
complaint, and will update this report as more information becomes available. Players
with Sportsbook.com feedback are asked to write to SBR.
09.25.2012 (12:54 PM CST)Update: Sportsbook.com US released a statement clarifying that it would not be refunding Green Bay Packers wagers. The Sportsbook.com refund promo that was announced on sports sites such as Yahoo Sports, NY Times, and NESN now say the offer applies to NFL bettors outside of the US.
Monday Night Football controversy has bankrupted some gamblers, and left an entire nation of Green Bay Packers fans to sulk around the office Tuesday morning. With time expiring, Seattle Seahawks QB Russell Wilson heaved a 24-yard pass into the end zone, and that's where it got complicated. To most observers, including the ESPN broadcast team, Green Bay defender MD Jennings intercepted the ball at its highest point and cradled the ball to the ground.
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09.11.2012 (03:14 PM CST)A Sportsbook.com US (SBR rating D-) player reports that a Super Bowl wager was cancelled. The player wagered $200 on the Dallas Cowboys to win Super Bowl XLVII on 5:02PM ET, Thursday September 6th. The player has provided Sportsbook Review with a copy of his wagering ticket.
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08.14.2012 (06:16 PM CST)SBR analyst Natalie Rydstrom is joined by dispute mediator Justin7 to discuss the latest outstanding sportsbook complaints and news. In today's program, a statement is given from a sportsbook executive on the news out of Schleswig-Holstein with respect to gaming licenses, as well as four other sportsbook claims.
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08.13.2012 (11:15 AM CST)A Sportsbook.com US (SBR rating D-) player submits a payout complaint. The player informed SBR that he requested a bank transfer of $10,000 on June 7th, 2012. The funds were to be delivered in six to eight weeks. After not receiving the payment as of August 2nd, the player followed up with customer service, who requested he switch methods to receive the payout sooner.
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07.24.2012 (05:43 PM CST)Sportsbook.com US management have addressed the PlayersOnly payout dispute reported by SBR on July 29th. In that dispute, a player detailed having a $10,000 bank payout pending since April 18th. The player grew tired of waiting for his funds before writing SBR. SBR followed up with management for an update.
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06.14.2012 (03:32 PM CST)A Sportsbook.com US (SBR rating D-) player submits a payment complaint. According to the player, two withdrawals were requested on April 6th, 2012 for $1,750. After eight weeks of receiving generic updates, the player states that Sportsbook.com credited back the funds due to processing error. He requested a new payout June 1st.
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06.06.2012 (04:03 PM CST)A Sportsbook.com US (SBR rating D-) player submits a payment complaint. On April 16th, 2012, the player requested to be paid $2,500 through a banking method. The player states that he was informed after two weeks his withdrawal was processed, but to date has not received his funds. Sportsbook.com (ag) has reportedly not provided an update to the player on his withdrawal status. SBR is following up.
05.22.2012 (04:16 PM CST)A Sportsbook.com US (SBR rating D-) player submits a payment complaint. The player states that an $1,100 payment was requested on April 18th, 2012. The time-frame for the payment was 15 to 20 business days. After waiting for 7 business beyond the payment table, the player followed up with Sportsbook.com (ag) who was unable to provide a concrete update. SBR will update this report.
05.09.2012 (03:29 PM CST)
Sportsbook.com US (SBR rating D-) management has addressed the Kentucky Derby wagering dispute reported by SBR on May 6th, 2012. A player detailed having a winning wager on "I'll Have Another Win" payout at 9-1 odds, allegedly shorting him $252 (the payout at what the player believed the horses final odds were). Management has clarified that the player's wager was placed in the fixed odds section of the sportsbook, not in the racebook; hence the non-track odds payout. SBR considers this dispute closed.
05.08.2012 (08:13 PM CST)SBR news analyst Natalie Rydstrom discusses the latest iGaming industry news with dispute mediator Justin7. In today's video piece, a Sportsbook.com US Kentucky wagering dispute is discussed; a Unibet futures wagers migration issue, as well as an update from the Betway bonus confiscation cases. SBR Justin7 also weighs in on a sportsbook dispute involving Betsson (SBR rating C+).
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05.06.2012 (10:04 PM CST)A Sportsbook.com US (SBR rating D-) player submits a Kentucky Derby wagering dispute. The player tells SBR that he wagered on horse "I'll Have Another Win" for $40. He complains that the horse paid out 9-1, rather than what he claims the track odds were for the horse. The player states that he believes he is owed $252 in winnings, but alleges that Sportsbook.com concluded the wager was graded properly. The case remains outstanding.
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04.09.2012 (11:50 AM CST)
Sportsbook.com (SBR rating D-) management has addressed the payment complaint reported by SBR on April 7th, 2012. SBR is told that a trace has been initiated on the player's $9,800 withdrawal, which was requested February 17th, 2012. The player contacted SBR for assistance after having no luck inquiring on the status of his payment with Sportsbook.com representatives. SBR wiill update this report as the player confirms payment.
04.07.2012 (12:57 PM CST)
A Sportsbook.com US (SBR rating D-) player submits a payment complaint. The player requested a $9,800 payment via bank transfer on February 17th, 2012, and has yet to receive his funds. The player claims that customer service has been unable to assist him, allegedly blaming a third-party processor without giving a more concrete update. SBR has contacted Sportsbook.com (ag) manager to discuss the issue.
04.03.2012 (04:37 PM CST)
A Sportsbook.com (SBR rating D-) player reports a payment complaint. The player claims that he requested a $9,800 payment on February 17th, 2012. His funds have not been received. The player states that all necessary documents were accepted by Sportsbook.com. He was allegedy to receive the payment within 14 days. After the time-frame passed, the player states he was told that processor problems contributed ot the delay. SBR is following up on this sportsbook complaint.
03.28.2012 (11:10 AM CST)
SBR analyst Natalie Rydström covers the latest in the online gambling news mailbox. Natalie discusses the recent Legends (SBR rating A+) domain change, the Sportsbook.com card-counting dispute, and other recent online sportsbook news items. | Read full iGaming news video transcript
| Read more 03.23.2012 (01:01 PM CST)
UPDATE: Sportsbook.com has reversed its decision and agreed to pay the player in full.
Sportsbook.com US (SBR rating D-) has confiscated $35,000 from a winning casino player. The funds seizure took place on March 14th, 2012. Four days later, Sportsbook.com updated its rules page to add a provision on card counting.
Dispute time-line
On 9/3/2012, a player deposited $300 and received a $60 bonus. He started rolling over his bonus playing Live Dealer Blackjack. The player tells SBR that his strategy was to alternate between $25 to $75 per hand. After playing much of the night, his balance ballooned up to $8,000. Keen to make a withdrawal, the player reviewed the Sportsbook.com (ag) website and noted its rules required a player to provide valid identification documents as well as a utility bill before payment. The player—already having copies of the scans available—immediately emailed the necessary items to Sportsbook.com's accounting department. On 12/3/2012, he received a confirmation that his documents were verified.
[quote]Sportsbook.com to player: Thank you for contacting us. Also thanks for submitting all of the requested documentation. I am pleased to inform you that you're now eligible to receive payments via our check method.[/quote]
The player placed two withdrawal requests for $5,000, and continued to wager in the Live Dealer Blackjack game. After another 48 hours of play, his good fortune kept on and his balance shot up to $30,000. He made two additional withdrawal requests for on the morning of March 14th, 2012. He received an email confirmation that the payout request was being processed, and that it would take six to eight weeks to receive his cheques.
Later that afternoon, the player logged on to find his account disabled. He called customer service and was told that a manager reviewed his account and determined he was "counting cards". The player denied this allegation.
He filed his SBR complaint on March 14th, 2012. Initially, Sportsbook.com management confirmed upon reviewing the claim that their conclusion was that this player was counting cards; something their rules forbid. Sportsbook.com then shared a sample of the hands with SBR. On March 23rd, 2012, during a review of all available facts, SBR decided to check Google cache to confirm that the card counting rule was in fact in place at the time.
Snapshot of cached Sportsbook.com Live dealer casino rules (FULL PAGE VIEW)
This is Google's cache of http://www.sportsbook.ag/info/houserules.php. It is a snapshot of the page as it appeared on Mar 18, 2012 14:07:49 GMT.
On March 23rd, 2012, however, there is an entirely new provision regarding card counting; what the player in this report was accused of breaking rules by doing.
Current snapshot of Sportsbook.com Live dealer casino rules (FULL PAGE VIEW)
SBR will update this report.
01.29.2012 (06:25 PM CST)
On December 30th, SBR reported that a Sportsbook.com (SBR rating D-) player owed $6,800 had his withdrawal delayed due to insufficient proof of ID. The player is now claiming that his funds have still not been received, and that Sportsbook.com (ag) asked for a banking statement. The player says that he provided the requested statement three weeks ago, and claims to still be in the dark at the status of his payment request. The player notes that he has been attempting to receive payment off and on since July of 2011. SBR is following up with management.
On January 11th, 2012, SBR reported that a Sportsbook.com player has been owed $19,800 since October. The player requested two withdrawals for $9,900. SBR noted that Sportsbook.com has increased their average payout time-frame to six to eight weeks, causing anxiety amongst players. This payment dispute remains unresolved. The following week, SBR reported that a player who requested a total of $4,917 had not been paid for nine weeks.
Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
01.26.2012 (06:03 PM CST)
A YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.
On January 5th, 2012, SBR reported that YouWin confiscated €14,677 from players in 2011.
YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).
UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.
Editor's note: Sportsbook.com Global rebranded to Uwin on November 9th, 2012.
01.14.2012 (01:07 PM CST)
A Sportsbook.com (SBR rating D-) player tells SBR that he has not been paid within the company's six to eight week time-frame. The player has two pending requests—$2,500 and $2,417—requested November 8th and 9th that haven't been paid. The player has three additional requests that are on week six. SBR is asking management for an update.
On 11 January 2012, SBR reported that a Sportsbook.com (ag) player was owed $19,800 since October. Management addressed this complaint with SBR, saying the player would be sent two bank payments next week. SBR will update as the player confirms payment.
Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
01.11.2012 (01:49 PM CST)
A Sportsbook.com (ag) player writes SBR with a payment dispute. The player requested two withdrawals in October 2011 for $9,900 each. Sportsbook.com (SBR rating D-) recently updated their payment time-frame to six to eight weeks. The player points out that he has been waiting in excess of the posted time. On June 3rd, SBR reported that management would attempt to fast-track payment for a player also waiting longer than advertised.
Sportsbook.com moved their non-US players to Global.Sportsbook.com, an operation headquartered in Malta; one that is managed by YouWin Ltd. SBR reported on 28 September 2011 that players with pending wagers had their bets cancelled, an unethical decision that caused a great deal of criticism. Sportsbook.com later redacted its initial letter to players with a few conditions. Sportsbook.com's US operation is based in Costa Rica.
Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
01.03.2012 (05:26 PM CST)
Sportsbook.com (SBR rating D-) management says the player from SBR's December 25th report will receive payment soon. After winning a $48,000 parlay, the player requested his balance on November 8th, 2011. He learned that the time-frame on payments available to him increased to six to eight weeks. The player wrote to SBR on December 25th indicating that no payments have been received. Sportsbook.com will attempt to expedite payment to the player to make up for the tardy processing. SBR will update this report once the player confirms payment.
Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
12.30.2011 (12:13 PM CST)
SBR reported on October 25th, 2011 that a Sportsbook.com (SBR rating D-) player was having difficulty withdrawing $6,800. On November 1st, an update report was published to highlight Sportsbook.com management addressing the complaint. Sportsbook.com stated the player's request had been unsuccessful due to not providing adequate ID documents. The player states the payment has failed again. SBR is following up on the complaint.
On September 28th, 2011, SBR published a report that sportsbook.com moved non-US players to Global.sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin Sportsbook (SBR
rating D-).
Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
12.25.2011 (07:52 PM CST)
A Sportsbook.com (SBR rating D-) player who won a $48,000 parlay on a $20 wager writes in with feedback. The player states that a month prior to hitting the parlay, a $2,500 payout was fulfilled in three weeks. After making the huge score, the player claims that Sportsbook.com told him their payout timeframe had been increased to 6-8 weeks. The player has requested the entirety of his balance on November 8th, 2011 and has yet to receive any of the payments. Sportsbook.com players that have waited in excess of the extended time-frame are asked to write to help@sportsbookreview.com.
11.06.2011 (10:32 PM CST)
A YouWin Sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however YouWin Sportsbook has the following rule pertaining to how retirements affect total game markets:
[quote]YouWin Sportsbook rule: Total Games Markets (including Live Betting): In the event of disqualification, retirement or change of surface mid-match, all bets will be deemed void.[/quote]
Despite the wordage of the above rule, YouWin Sportsbook graded the player's wager as a loss. SBR will ask YouWin to correct its settlement for affected players' wagers. | Youwin player comments
YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).
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11.01.2011 (07:39 PM CST)
Sportsbook.com (SBR rating D-) management has addressed the payment dispute reported by SBR on October 25th, 2011. In that dispute, SBR reported that a player filed a payout complaint after a withdrawal of $6,800 was cancelled. The player stated that the funds were placed back into his account, however the player failed to communicate that the reason behind that was Sportsbook.com requested additional documents to verify his identity. Management confirms that there is currently no pending withdrawals from the player.
On September 28th, 2011, SBR published a report that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin Sportsbook (SBR
rating D-).
Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move
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10.25.2011 (06:04 PM CST)
A Sportsbook.com (SBR rating D-) player submits a payout complaint. The player tells SBR that he has three pending withdrawals for $2,500 each. The player says that his initial payout requests were canceled in June with the funds credited back into his gaming account. On October 22nd, SBR reported that a player who made a withdrawal of $6,800 on July 22nd, 2011 also had his payout canceled with the funds placed back into the account. | Sportsbook.com player complaints
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10.22.2011 (01:18 PM CST)
A Sportsbook.com (SBR rating D-) player submits a payment complaint. The player writes that he originally asked for a $6,800 withdrawal on July 22nd, 2011 - that payment was never made by Sportsbook.com, and the funds were credited back to his gaming account. The player resubmitted his withdrawal on August 20th, 2011. The player states that his payout request was again canceled due to alleged processor problems. The player's third withdrawal request was later made on October 6th, 2011 - Sportsbook.com quoted a time-frame of six to eight weeks for his funds to be received. Though the request is within the given time-frame, the player has grown uneasy that this latest, third consecutive request might be voided. SBR is following up with management. | Sportsbook.com recent news
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10.13.2011 (06:18 PM CST)
A Sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of Sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.
On September 28th, SBR reported that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta and acting as a sublicense to WinUnited Ltd, which powers online bookmaker Youwin Sportsbook (SBR rating D-). Sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US Sportsbook manager. You can read more about the canceled wagers situation in this Sportsbook Review report.
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10.11.2011 (10:00 AM CST)
A Sportsbook.com (SBR rating D-) player who was moved over to the operation's new Malta-based website, Global.Sportsbook.com had his futures wager reinstated. The player followed Sportsbook.com (ag) instructions to request his pending wagers be honored. Sportsbook.com initially surprised thousands of non-US based players by sending an email informing them that non-US operations would be moved to the new website Global.Sportsbook.com, which is headquartere in Malta. The players were required to register new accounts to have their balances transferred over. The email stated that all pending wagers, including futures had been voided.
The new operation carries a sublicense from Win United Ltd., the gaming company which powers YouWin Sportsbook (SBR rating D-). Day to day operations are managed by YouWin executive "John", who also discusses player disputes with Sportsbook Review.
Sportsbook.com to player: We confirm that your future bet: Texas Rangers(9/2) 2011 American League Pennant - Odds to Win, has been reinstated and the total amount of 200 Euros has been deducted from your balance.
Editor's note: Sportsbook.com Global rebranded to Uwin on November 9th, 2012.
| Read more 10.07.2011 (03:40 PM CST)
A Sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to Malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR reported that players who had wagers were asked to write into Sportsbook Review so that assistance could be provided. The YouWin Sportsbook (SBR rating D-) manager tasked with overseeing the Global.Sportsbook.com operations in Malta informed SBR that players could request to have their futures bets reinstated.
[quote]Global.Sportsbook.com player: I had 4 pending wagers each for $100 that have been voided. All 4 wagers were parlays, three 2 legs and one 3 legs parlay. All 4 parlays had only one more leg pending. In that case, I think right thing to do is to void last leg and pay me bets I won. You just gave me back my $400 without honoring my winning plays.[/quote]
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09.30.2011 (03:02 PM CST)Sportsbook.com Global - SBR initiates rating coverage at C-
09.30.2011 (12:27 PM CST)Sportsbook.com (SBR rating D-) non-US players update.
SBR has spoken with one of the
Sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.Sportsbook.com once the non-US brand moved to Malta would lose their futures wagers. The manager told Sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through
sportsbook complaint form or by writing directly to help@sportsbookreview.com.
On September 28th, SBR reported that
Sportsbook.com redirected its entire non-US player base to register at new website, Global.Sportsbook.com. Sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of Malta. Sportsbook.com Global is licensed under
Win United Ltd., the gaming company which powers
YouWin Sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of Malta.
In typical Sportsbook.c
| Read more 09.28.2011 (06:25 PM CST)
Sportsbook.com (SBR rating D-) is now redirecting non-US players to Global.Sportsbook.com. Sportsbook.com (ag) fired off an email this morning advising players that their accounts would be moved to the new, Malta-based platform. Global.Sportsbook.com is officially part of WinUnited Ltd., a gaming company licensed by the Lotteries and Gaming Authority (LGA) of Malta. WinUnited Ltd. is most known for powering YouWin sportsbook (SBR rating D-). A Sportsbook.com (ag) manager confirmed to SBR that US-based players are not impacted by the move.
In its 1,000+ word email to international players, the sportsbook declared that rollovers would be waived on outstanding bonus cash with the condition that players not request payment for sixty days. If a player requests payment prior to then, he would be forfeiting the bonus amount entirely. The sportsbook is essentially holding players funds hostage and forcing them to sit on their balances without losing their earned bonus cash. The email went on to state that pending wagers would not be honored. The unethical decision to void player wagers is one of many the Sportsbook.com Group has made over years, along with debiting $150,000+ in correlated parlay winnings from players five years ago.
Feedback from Sportsbook.com's non-US players
A Sportsbook.com
(ag) player based in Canada wrote SBR today with concerns over his
$2,070 balance. The player attempted to log into his account this
morning and found that it was disabled. The player was told that as a
non-US resident, he would have to log into the new Global.Sportsbook.com
site to register an account, and then be transferred his funds. The
player points out that in addition to his balance, he has two pending
wagers for a total of $500. The player wagered $300 last December on the
Philadelphia Phillies to win the World Series at 6/1, and another on
the Texas Rangers to win the ALCS at 4.5/1.
SBR received an
additional complaint from a player that stated that he was told his
account would be enabled with his funds available eight hours ago. After
the time-frame passed, the player reached out to SBR. SBR is asking
this player for more information regarding his balance information. | Sportsbook.com's letter to account-holders
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09.26.2011 (02:37 PM CST)
A Sportsbook.com (SBR rating D-) player reports requesting a $2,500 Moneybookers withdrawal on September 15th. The player tells SBR that his payout has not processed as of yet. Sportsbook.com (ag) allegedly informed the player that there were processor problems leading to the payment delay.
Excerpt of the Sportsbook live chat transcript:
Kristen Black: Yes im sorry {name redacted} we are now experiencing a
small delay with the process of moneybookers ,management is working on
it to get this resolved as soon as possible,we apologize for this
inconvenience and thank you for your understanding on this. | Read the rest of the Sportsbook.com live chat transcript
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09.23.2011 (05:21 PM CST)
UPDATE to 9/22 Sportsbook.com report:
A Sportsbook.com (SBR rating D-) manager addressed the complaint reported by SBR on September 22nd, where a player stated that he was offered a cash bonus in exchange for cancelling his pending withdrawals. The player had five payout requests pending for a total of $10,200, with the earliest request outstanding from July of 2011. This was the fourth similar complaint from a Sportsbook.com (ag) player this calendar month. SBR reached out to a new management contact within the Sportsbook.com group and received confirmation that a consolidated payment was sent to the player. The player confirmed receiving his funds in an email to SportsbookReview this morning. SBR inquired on the status of the additional three complaints, for $24,000, $4,000 and $250 collectively — each of those players also reported being offered a bonus to cancel their pending withdrawals. The manager stated that he would be looking into those complaints.
SBR will update this report as new facts develop. | Sportsbook.com bonus email to players
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09.22.2011 (04:49 PM CST)
A Sportsbook.com (SBR rating D-) player owed $10,200 reports being offered a bonus to cancel his outstanding withdrawals. The player's first payout request was made for $1,250 on July 9th, 2011. On August 25th, that request was cancelled and placed back into his betting account. The player was told that his next payout request would be treated with a higher priority; the same promise given to fellow Sportsbook.com (ag) players that also filed sportsbook complaints earlier this month. The player reports that he made another payout request for the initial $1,250 plus $250 more on August 25th. In addition to that request, the player also has outstanding withdrawals totaling $10,200 which were requested throughout August and into September. The player notes that he has also received the bonus promo emails asking him to cancel his payouts in exchange for a cash bonus incentive. Sportsbook Review has written Sportsbook.com management asking for an update to this complaint.
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09.16.2011 (06:49 PM CST)
A Sportsbook.com player tells SBR that he requested a $24,000 payout ten weeks ago. The withdrawal was cancelled due to alleged "processing issues" at the time. The player was told that he would be given a priority withdrawal on his subsequent request (which was made on August 17th, 2011). The player tells SBR that his funds have yet to be received, and that an email was sent to him offering a $1,000 bonus if he were to agree to cancel the payout request.
This is the third report of a Sportsbook.com (ag) player being deliberately slow-paid and having a bonus-carrot dangled in front of them to terminate their withdrawal request.
On September 12th, SBR reported that a Sportsbook.com player has been unable to withdraw $250 from his account since July 8th. The payout was cancelled due to alleged processing issues, and despite being promised to be given a high priority following that botched withdrawal, the only action the player was a Sportsbook.com email offering him a cash bonus for not taking his funds out.
On September 14th, another Sportsbook.com player report having his payout stalled in exchange for accepting a bonus. The player wrote to SBR that a $4,000 payment was cancelled on July 19th, 2011 due to alleged processor problems. Like the other two reports, the player was told that his next withdrawal request would be assigned a higher priority in light of the hiccup. The player resubmitted a $5,000 withdrawal request on August 19th. Sportsbook.com has yet to render payment to the player.
Sportsbook.com management has yet to provide comment to SBR on any of the three complaints.
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09.14.2011 (04:25 PM CST)
A Sportsbook.com (SBR rating D-) player tells SBR that a $4,000 payment was cancelled on August 19th, 2011 due to processor problems. The player was told to submit another payout request and that it would be given priority due to the first botched withdrawal. The player resubmitted a payout request for $5,000 on August 19th. As of September 14th, 2011, Sportsbook.com (ag) has not rendered payment to the player.
The player is the second to report receiving an email from the dodgy, blacklisted sportsbook offering him a 20% bonus up to $1,000 for canceling his withdrawal. On September 12th, SBR reported that Sportsbook.com offered a bonus to a player for cancelling his withdrawal request.
Sportsbook.com has developed an unfavorable reputation for its treatment of winning players, and is most notorious for confiscating over $100,000 from players that wagered correlated parlays years ago. Sportsbook.com's maintains a rating of D- in the SBR Sportsbook ratings guide. | Sportsbook.com bonus email
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09.12.2011 (11:02 AM CST)
A Sportsbook.com (SBR rating D-) player tells SportsbookReview that he has been attempting to withdraw $250 from his account since July 8th, 2011. The payout request was cancelled after six weeks due to alleged issues with Sportsbook.com's (ag) third party payment processor. The player tells SBR that he was told that his next request would be higher prioritzed in light of the withdrawal hiccup. His next withdrawal was made on August 25th, 2011. The player tells SBR that not only has payment not yet been rendered, the player forwarded an email from Sportsbook.com offering him a cash bonus if he would cancel his pending withdrawal. SBR is following up on this payment dispute. | Sportsbook.com's email to player
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08.19.2011 (04:42 PM CST)
A Superbook.com (SBR rating D-) player tells Sportsbook Review that he asked for an $1,800 withdrawal on July 10th, 2011, and a $650 withdrawal on July 20th, 2011. Neither of the players requests have been paid by the Sportsbook.com skin, Superbook.com. SBR is following up on this sportsbook complaint.
Sportsbook.com recently made SBR's front-page online sportsbook news section for their cancelation of $7,030 in winnings from a player that had requested exclusion from Sports.com months prior. Sportsbook.com management has yet to address that complaint with SBR dispute analyst "Justin7". Sportsbook.com has a long history of unethical and unjust confiscations of winning players, the most noteworthy of such negative adjustments was the voiding of more than seven figures worth of "correlated parlay" winnings. Sportsbook.com's software accepted wagers that the sportsbook said violated house rules, and the sportsbook adjusted the balances of winning players after the bets were both accepted and grading, leading to their placement on the SBR sportsbook blacklist at D-.
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08.16.2011 (09:15 AM CST)
The Sportsbook.com (ag) player from SBR's August 15th report has spoken out about the $7,030 in winnings which were confiscated from him. The player tells Sportsbook Review that he began playing with Sports.com in late 2008, and had racked up more than $10,000+ annually in losses to the company. In January of 2011, the player demanded Sports.com exclude him from the sportsbook due to problem gambling.
On August 11th, 2011, the player deposited $1,000 with Sportsbook.com (ag) and proceeded to win more than $7,000, bringing his account balance up to $8,030 in under 24 hours. The player was then told that due to Sportsbook.com (ag) having acquired Sports.com's players and forcing an official merger months earlier, his winnings would be nullified due to the self-imposed problem gambing ban. The player points out that when he wagered with Sports.com, there was no obvious connection or relationship between the two companies, and that his account signup and deposit were allowed. The player's $1,000 in funds were at risk as the sportsbook accepted all his bets, and only after he increased his balance to $8,030 was his account suspended. The player tells SBR that as of August 16th, 2011, his deposit had not been refunded. SBR dispute analyst "Justin7" has not been provided comment from Sportsbook.com management yet.
08.15.2011 (06:44 PM CST)
A Sportsbook.com (SBR rating D-) player opened an account on August 11th, 2011, depositing $1,000. The player tells Sportsbook Review that within one day he had successfully increased his total balance to $8,030. On August 12th, 2011, the player states that his account was closed and that his winnings were not going to be paid. | Sportsbook.com (ag) cancels $7,030 in player winnings
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07.20.2011 (03:55 PM CST)
A Sportsbook.com (ag) player reports waiting since June 13th for a $210 withdrawal. The player detailed his frustration in an email to SBR which included a generic response on behalf of Sportsbook.com. SBR is following up on this complaint. | Sportsbook.com statement
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07.06.2011 (06:46 PM CST)
UPDATE — Following SBR's inquiry, Sportsbook.com (ag) management stated they would leave the player's account inactive whilst paying the earned winnings. Sportsbook.com cited an alternate reason for concluding bonus fraud had taken place.
A Sportsbook.com (ag) player deposited $457 and received a 50% cash bonus. He made three totals wager before having his account closed with a note that his deposit would be refunded to him. The first wager risked his entire $685 balance and took his account balance up to $1,816.
The player tells SportsbookReview that the next day he placed an additional wager, before changing his mind and betting the opposite side to limit his loss on the game. Sportsbook.com flagged the activity as bonus abuse and stated that the player would receive only his initial deposit back. | Sportsbook.com statement
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05.30.2011 (12:04 PM CST)
A Sportsbook.com (SBR rating D-) player submits an $1,100 payout comlpaint. The player tells SBR that he requested an $1,100 payment on April 20th, and has yet to receive his funds. SBR is investigating this payout complaint and will update this report after making contact with the sportsbook's management.
05.12.2011 (12:40 PM CST)
SportsInteraction (SBR rating B) no longer accepts registrations from United States residents. SIA management confirmed to SBR that the policy went into effect today. While no new players will be accepted from the US, existing players are free to continue to wager as normal.
On May 1st, Sportsbook.com (SBR rating D-) withdrew from the US market, also allowing existing players to continue to wager. | Sportsbook.com statement
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03.11.2011 (04:42 PM CST)
A Sportsbook.com (sportsbook rating D-) player has submitted a payout complaint. On March 3rd, 2011, the player requested a $1,000 payout. The player tells SBR that he received confirmation his ID documents were verified prior to requesting the withdrawal. On March 10th, $1,000 was credited back to his account, attached to a system message notifying the player that his payout needs to be resubmitted.
The player tells SBR that after following up on his withdrawal status, Sportsbook.com quoted a four to six week time-frame for his bank wire to be received. | Sportsbook.com complaints
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02.18.2011 (05:46 PM CST)
TheSportsbook.com (SBR rating C) has addressed the slow-pay complaint reported by SBR on February 12th. A player wrote to SBR with negative feedback. The player told SBR that she had attempted to make a withdrawal for $520 since February second, and noted the removal of live chat service from TheSportsbook's website. | TheSportsbook comment
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02.15.2011 (06:41 PM CST)
Sportsbook.com (SBR rating D-) dispute update. On February 9th, SBR reported that Sportsbook.com canceled $26,000 in winnings from a player. The player told SBR that he deposited $1,000 on Saturday February 5th, and made several parlays prior to increasing his balance to $26,000. Sportsbook.com canceled the player's winnings and stated that only the $1,000 deposit would be refunded. After discussing the complaint with Sportsbook.com management, SBR has concluded that Sportsbook.com's actions were justified. | Sportsbook.com report
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02.12.2011 (05:03 PM CST)
A TheSportsbook.com (SBR rating C) player writes to SBR with negative feedback. The player says that he has been attempting to make a withdrawal for $520 since February 2nd. The player states that TheSportsbook.com removed both their live chat service and phone number from its website. The player tells SBR that he has not been contacted by e-mail regarding his payout request. | TheSportsbook.com report
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02.09.2011 (07:03 PM CST)
Sportsbook.com (sportsbook rating D-) has reportedly canceled $26,000 in winnings from a player. A player tells SBR that he deposited $1,000 on Saturday, February 5th. The player states that he won $25,000 betting parlays that weekend. Sportsbook.com allegedly nullified the winnings on the grounds that the player was linked to a previous account holder, who reportedly owed $800 after performing a chargeback in 2009. | Sportsbook.com report & forum discussion
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01.14.2011 (09:54 AM CST)
BroburySports is no longer taking new players. Current players are expected to be moved to Sportsbook.com (SBR rating D-) by the end of the month. BroburySports, formerly rated as high as B- by SportsbookReview, managed to move up in the ratings above the Sportsbook.com family due to having independent management which agreed to SBR arbitration. Brobury Sports has been downgraded to D. | Full Report
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11.10.2010 (10:29 AM CST)
On October 25th, SBR reported that Iwager.com (SBR rating D-) of the Sportsbook.Com Group voided a player's casino winnings. In this dispute, the player stated that he deposited $1,000 into Iwager's casino and received a $250 bonus. After meeting the bonus terms, his balance was $4,000. According to the player, Iwager forfeited the winnings without providing an explanation. However, after SBR followed up on the player's behalf, Iwager stated that the player provided needed to provide additional ID documentation and that once he did so two weeks later his account was reopened.
11.09.2010 (11:01 AM CST)
On October 13th, SBR reported that Sports.com and Allstar.com confiscated $39,000 from a winning player. The player accumulated his winnings primarily by placing tennis parlays, and maintained that he never cirucmvented limits as he was mindful of the fact that he was playing at two shops that belong to the Sportsbook.com Group.
SBR discussed the dispute on behalf of the player, and management agreed to pay the player his entire owed balance. The player confirmed on November 8th that his payout was processed and that he is waiting for his bankwire to hit. Sportsbook.com (SBR rating D-) management have expressed an interest in handling current disputes fairly, but are unwilling to revisit past complaints. | Original Sports.com & All Star dispute
10.25.2010 (03:37 PM CST)
Iwager (SBR rating D-) complaint. In early October, a player deposited $1000 into Iwager's casino, and received a $250 bonus. After meeting the terms of the bonus, he had a balance of $4000. When the player requested a withdrawal, Iwager forfeited his winnings without providing an explanation. Iwager is part of the Sportsbook.com Group. SBR is attempting to discuss this dispute with Iwager.
10.13.2010 (07:08 PM CST)
AllStar (SBR rating D-) & Sports.com (SBR rating D-) allegedly confiscate $39,000 in winnings. A player writes to SBR that on September 21st, his accounts were closed after he won $35,000 on tennis parlays.
The player deposited $10,500 to AllStar and increased his balance up to $49,500.
He deposited $1,000 to Sports.com and still has $6,900 in pending wagers
at the sportsbook. He was told that he would be refunded the $10,500 in AllStar deposits, but would only receive his $1,000 back from Sports.com if his pending wagers won.
AllStar and Sports.com are both operated by Jazette Enterprises Ltd.. Jazette is the label behind the Sportsbook.com (SBR rating D-) family, and has acquired a reputation for confiscating funds from winning players. In this alleged instance of theft, the AllStar manager claims that the winnings were being voided due to the player circumventing limits. However, the player states that he was fully aware of Jazette skins policy and that he consciously avoided wagering the same game at each site. | Sportsbook.com group confiscation report
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10.05.2010 (07:14 PM CST)
A Sportsbook.com (SBR rating D-) player that had $2800 in poker winnings nullified due to alleged chip dumping has asked SBR to review his hand history. The player claims he played heads up 2/4 NL poker against another player over the course of one night and engaged in no fraudulent activity. The player's non-poker balance of $1700 was paid by Sportsbook.com. SBR is following up on the complaint.
09.03.2010 (05:29 PM CST)
Brobury Sportsbook players continue to provide postive feedback since the sportsbook was last upgraded in March of this year. The sportsbook remains in good standing and along with, BetUSA (SBR rating B-), is an alternative for players that are fond of the Sportsbook.com platform but adverse to risk. BroburySports is a medium sized sportsbook running on the Sportsbook.com platform. Brobury management has agreed to SBR arbitration and has placed the SBR sportsbook complaint form directly on their contact us page. Confidence in player feedback, which SBR will use for future evaluations, is a positive sign. Brobury is located in Costa Rica and uses World Gaming software.
07.24.2010 (12:51 PM CST)
BetUS (SBR rating C) has seized $6,000 from a player's balance due to correlated parlay wagers. On July 20th, the player wrote to SBR stating that his account was closed in April with a balance of roughly $16,000. BetUS investigated the player for "syndicate wagering" while his account was frozen, but ultimately concluded the player was not acting in concert with other account holders. BetUS states that it does not allow correlated parlays, and docked the player's balance $6,000.
BetUS:[quote]We did freeze the funds won from correlated parlays and sent him the remainder of his balance, per his request. Of course, we do have a correlated parlay rule on our Ts&Cs[/quote]
SBR reviewed the BetUS terms and conditions page and found only the following rule, which does not specifically mention correlated parlays:
[quote]Multiple wagers/parlays/if bets are not accepted where the outcome of one part of the wager contributes to the outcome of another.[/quote]
In addition to the ambiguity of the printed rule, which could apply to every parlay wager, the BetUS software does not prevent these bets from being accepted. The complaint is similar to the Sportsbook.com (SBR rating D-) confiscations, where players had thousands in winnings voided after placing wagers on correlated parlays. SBR is discussing the situation with BetUS.
07.22.2010 (03:02 PM CST)
Delmarsportsbook.com is operated by a man named Robbie; owner of defunct sportsbook Apex Sports (SBR rating F). Robbie has created the likes of LegendSportsbook to fool bettors into believing they were accessing the actual Legends (SBR rating A+) sportsbook. Robbie attempts to piggyback off brands with solid reputations to entice player deposits. Before it stopped taking post-up bets online, Delmar was known as a good high limit sportsbook.
06.28.2010 (06:32 PM CST)
WagerHub (SBR rating D-) has gone off-line. The homepage displays a logo redirecting to ProBets.com (SBR rating D-), a member of the Sportsbook.com Group. WagerHub provided no notice to players of the upcoming takeover. WagerHub came under fire at SBRforum for their decision to publicly justify confiscating $1900 in player winnings in a sportsbook dispute. WagerHub then nullified $1400 in winnings from the player who submit an April 26th sportsbook complaint. SBR contacted ProBets and was told that the sportsbook was not yet prepared to release an official statement regarding the acquisition. WagerHub players that have problems logging into ProBets or wish to comment on their balance status and ability to withdraw funds are asked to submit sportsbook assistance forms. | WagerHub Forum Discussion
ProBets: [quote]ProBets.com has taken over all customers from WagerHub. All the information will be showed on the customer's account. Unfortunately we cannot make any official statement yet, but the customers can contact us at anytime.[/quote]
06.16.2010 (06:32 PM CST)
A Sportsbook.com (SBR rating D-) payment dispute has been received. A player deposited $500 on May 6th and proceeded to increase his balance to $5,000. He requested a withdrawal of $2000 which was sent via check, the check bounced on June 7th. The player allegedly threatened to charge back his initial deposit after the check bounced. Sportsbook.com then disabled his account. SBR is investigating the complaint.
04.27.2010 (03:31 PM CST)
A Sportsbook.com (SBR rating D-) player has written in stating that his account was frozen, and deposit refunded. The player had a balance of $3,000; Sportsbook.com refunded his $300 deposit. SBR is investigating the complaint.
12.14.2009 (12:48 PM CST)
On December 7th, WagerWeb (SBR rating C) confiscated $9578.60 from a player, citing their rule against correlated paralys. WagerWeb does not restrict correlated parlays from being accepted via the software, and has admitted to SBR that the rule is selectively enforced. WagerWeb claims the player was warned not to continue placing correlated parlays and that the player ignored the warning. The player denies ever receiving a warning. WagerWeb's selective enforcement allows it to keep winnings from losing players, and confiscate funds from winners. This is a clear case of theft by WagerWeb similar to the unresolved complaints of Sportsbook.com (SBR rating D-).
WagerWeb also has a history of confiscating winnings citing rules after
a players funds have won for a period of time and funds have been at
risk. SBR will update this report pending further discussion with WagerWeb management.
09.18.2009 (10:25 AM CST)
Sportsbook.com (SBR rating D-) has unfrozen the account of the poker player who had his account disabled for alleged chip-dumping. The player's sportsbook account is now reenstated with his remaining balance available. The player has also been sent a bank wire for the $1,000 which was initially believed to be pocketed as result of a chip-dump with one other account. Sportsbook.com expects the second account to execute a charge-back but does not have conclusive enough evidence to link both accounts together at this time.
09.16.2009 (05:21 PM CST)
Sportsbook.com (SBR rating D-) has closed a player's account citing "fraudulent" poker activity. The play requested his $600 balance. The player is alleged to have collected funds at the poker table from a player with a fraudulent account. This is referred to as chip dumping. The player's account was frozen and a notice was sent containing four hand histories where the infraction was said to occur. Each hand involved a second player whose account was also closed. The player denies any wrongdoing or association with the fraudulent account, and expresses his outrage given the fact that he has been a regular Sportsbook.com customer for over 5 years. SBR will update this report after speaking with Sportsbook.com management about the fate of the players' funds.
Player comments:
[quote]"Can you please explain to me why I am being locked out of my Sportsbook account? I have been a reliable customer for over 5 years now, spending thousands of dollars. I win some money on the Poker site and you guys lock me out .... What the hell? Can you please forward me the "review" of my account that would lead you to believe that I know the poker player K-------? I have $600 in my account and now I can't bet on the football games this weekend?!?!? I responded to your first email within 24 hours and it took you guys six days to write back. You ask for my "prompt attention" in this matter, well I kindly ask you for your prompt return of this email. [/quote]
09.03.2009 (10:14 PM CST)
A player using small problem sportsbook BookTheBet (SBR rating F) reported that he has been waiting for his funds for over six months. SBR has received a handful of no-pay cases each year from BookTheBet players. BookTheBet ownership also operates PornSportsbook.com (SBR rating F).
[quote]I have held out from posting this but after 6 months of trying to collect my money I am out of patience. I am owed $4927.56. BookTheBet has done nothing but lied to me, make empty promises, hang up the phone ignore me et. I have been told the check is in the mail at least 6 times. I have been told I would receive phone calls from the owner which never happens. I was told George would fly to Florida and meet me to pay me. I even went so far as to wait for him at the restaurant which we agreed to meet. Of Course he never showed. George who is the only one who answers the phone but, claims he is not the owner has done nothing but lie and steal my money. I have been in touch with Tony Block who I believe is financing the operation and his attitude is appalling. Supposedly the business was sold and they are starting anew but the "new owner" will not pay me and just offers me some ridiculous rollover bonus but only If I post excellent reviews about his company before he grants me this rollover, which even if I won I still would never get paid. What a Joke! I will be doing everything in my power to recover my money and I warn everyone please do not fall victim to this book. George and Book the Bet are stealing my money. I am offering a $1000 reward to whoever can collect my money for me or is the person responsible for putting this book out of business. They should not be allowed to stay in business and steal. I have all the proof necessary to back this post up. If anyone wants emails or phone logs please contact me. STAY AWAY FROM BOOKTHEBET. [/quote]
07.11.2009 (11:42 PM CST)
BigCitySportsbook is one of many new brands in the Apex Sportsbook Group. Apex Sportsbook closed with player funds over four years ago. The same owner has recently put the website back online with the many other new sportsbook brand names. Apex is expected to continue to launch new brands that will be added to the SBR Blacklist. Apex, which uses the company name RDGcorp, is actively selling out-of-the-box turnkey sportsbooks and websites.
*NOTE- bigcitysportsbook.com is not to be confused with Betbigcity.com, which is an unrelated betting website.
06.15.2009 (09:31 AM CST)
Fernando, who was only in his mid 50s, was best known by players for his years as Lines Director at Hollywood Sportsbook. Fernando was a talented line manager who first gained notoriety for his exceptional ability to set NHL opening odds. He worked with Hollywood for years until the sportsbook was sold to the Sportsbook.com Group in May of 2006. At its peak Hollywood was an A+ sportsbook that, under Fernando, was one of the few sportsbooks to join Pinnacle Sports (SBR rating A+) offering reduced juice. Fernando was a line manager at BetPhoenix at the time of his passing. He reportedly suffered from a heart attack Saturday. We at SBR send our condolences to Fernando's friends and family.
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06.12.2009 (12:14 PM CST)
BroburySports management discussed the company structure with SBR. Brobury states that despite using Sportsbook.com's software and wagering department, they have their own customer service office is Escazu, Costa Rica and handle their player's financial processing. SBR is scheduled to meet with Brobury next month and continue the evaluation process. BroburySports absorbed Malvern Sportsbook (SBR rating D-) last week. All Sportsbook.com (SBR rating D-) licensees (Jazette Ltd. serviced sportsbooks) are welcome to contact SBR to discuss policies and procedures and how they may differ from the unfair Sportsbook.com policies. | Sportsbook.com correlated parlay disputes
06.12.2009 (07:58 AM CST)
Apex websites, ApexSportsbook.com and ApexSportsbetting.com, return online five years after closing and stiffing players. The Apex websites were utilized as handicapping and betting tips sites by Apex owner, Robbie, AKA Zach, marketed his new sportsbook ventures including his next sportsbook operation Bet33 (SBR rating F). ApexSportsbook is now one of many skins running on the Bet33 platform. Bet33, and even some players, have argued that the sportsbook should not have an F rating because the book has been online over three years and has not had any payout complaints filed against it. Bet33, its sister sites, and it's pay per head service, Realbookie.com, were built using the stolen funds from the original Apex Sports customers. Robbie has been asked multiple times in recent years to consider repaying his former customers.
05.29.2009 (08:33 AM CST)EZBets (SBR rating D-) sportsbook voids $2,727 winning wager
EZbets voided a winning wager on the 4th quarter of a Denver Nuggets Basketball game. EZbets and the Sportsbook.com Group which services it, routinely offers NBA wager before each quarter. Management at EZbets says the wager was listed incorrectly, referencing the third quarter which was already completed:
Nuggets4Q
Trailblazers3Q
The player questions what the result would have been if his wager had lost. Player:
[quote] I placed a wager on the 4th quarter Nuggets vs Trailblazers OVER 48 (Bet ID 279316418)Risking $3000 to win $2727.27. The wager was graded as NO ACTION although the line was correct and posted after the end of the 3rd quarter. They claim the line was incorrect and posted as:
xxxNuggets4Q
xxxTrailblazers3Q
I have also lost wagers on the same game 1st half, 2nd quarter and 3rd quarter. ALL were graded as losing wagers for a total of about $4000 (they claim that all these wagers was posted correctly). Although it was posted as xxxTrailblazers3Q, the line was intended to be for the 4th quarter as there is the xxx in front of Trailblazers, also the time frame indicates that this wagers was for the 4th quarter total. If it was for the third quarter, it would have said xx instead of xxx as it was on my 3rd quarter wager which said xx. These guys know exactly that this should have been graded as a winning wager,but just deny it. They are the most dishonest sportsbook ever. this happened also several times with me grading winning wagers as NO ACTION IN THE PAST claimimg that it was a past posted, specially with the wagers to win a big amount of money. Please help me with this issue as soon as you can... [/quote]
05.08.2009 (11:27 PM CST)Sportsbook.com Group management provides wagering ticket to resolve two month old Iwager (SBR rating D-) dispute. The sportsbook
initially refused to allow the player or SBR to view the wagering ticket for a deleted winning wager. Iwager claimed the wager was on a betting offer that should have expired when the game began while the player insisted that he wagered on an in-game bet. The wagering ticket shows it was not an in-game bet and was justly canceled by the sportsbook because the bet was placed well after the game was underway.
05.03.2009 (11:26 PM CST)SCAM ALERT: AlohaSportsbook enters the SBR Rating Guide at F. Aloha Sportsbook is the latest new sportsbook from former owner, Robbie AKA Zach, of failed stiff book Apex Sportsbook (SBR rating F). Robbie recently started recommending his own book through his fake rating sites AskTheBookie.com and A1-Sportsbook.com.
[quote]Aloha sportsbook, is the number one internet sportsbook. A1-Sportsbooks.com is proud to recommend Aloha Sportsbook for internet sports betting. Read our review of Aloha Sportsbook at A1-Sportsbooks.com. AsktheBookie recognizes Aloha Sportsbook as a trusted internet sports betting site. [/quote]
04.30.2009 (07:34 PM CST)Iwager (SBR rating D-) cancels player's wagers; blocks account history
The player made winning in-game NBA wagers. Iwager canceled winnings of $3941, claiming the wagers were not for live in-game wagers, but were all past-posted bets that were offered accidentally while the game was taking place. Iwager closed the player's account, and refused to allow the player or SBR to view the wagering ticket which would reveal whether the bet was a past-posted play or a valid in-game bet. Iwager is a licensee of the Sportsbook.com family, Jazette Enterprises Ltd.
04.24.2009 (11:06 PM CST)SCAM sportsbook Houstonbet (SBR rating F) adds new website VietnameseSportsbook.com
Houstonbet, which is soliciting deposits from Vietnamese speaking bettors, has added a new website, VietnameseSportsbook.com. The original website, Houstonbet.com is hosted at Evo Data Processing, the service provider known for owning stiff sportsbook, Lazerwager (SBR rating F).
03.24.2009 (10:25 PM CST)Sportsbook.com (SBR rating D-) backtracks on plans to repay balance confiscation victims
SBR provided Sportsbook.com with account information for players, who were cheated over the past two years, in hopes that new management would follow through with plans to pay users back for stolen funds. Although some managers at Sportsbook.com want to see this debt cleared, Sportsbook.com tells SBR that board discussions have stalled and there are currently no plans to pay owed customers. SBR estimates Sportsbook.com and
sportsbooks that the group service stole over $500,000.
Forum:
Sportsbook.com Reopens Cases |
SBR: Sportsbook.com |
SBR: Correlated parlay confiscation 02.26.2009 (10:49 PM CST)BetUSA downgraded from B- to C+The sportbsook shares some of its processing with the
Sportsbook.com group, which hosts BetUSA. BetUSA management has been able to make alternate arrangements for players after checks have bounced and players complain of two month wait time.
Sportsbook.com (SBR rating D-) players report over 40 bounced checks in 2009. Other players report a five month wait for funds.
01.30.2009 (11:09 PM CST)Numerous Sportingbet (SBR rating D+) complaints receivedSBR has received 12
Sportingbet complaints from players showing that the sportsbook will not honor earned bonuses. Recipients of this promotion were targeted directly by Sportingbet. Sportingbet has told some of these players that they do not fit the profile of the player the book wants and will not receive their deposit incentive. Sportingbet-owned gaming site,
Superbahis (SBR rating D+), has refused to honor its cashback poker program to a player owed 250 Euros. A Sportingbet horse bettor is owed a £100 horse wagering refund due to horse-falling promotion. Sportingbet has refused to credit the bonus citing "
unusual betting patterns." Sportingbet players have also complained that the book has refused to grade soccer matches, citing an investigation of the outcome. SBR has confirmed that investigations by league governing bodies do not exist. Sportingbet rules support the players' claims that these wagers should have been graded months ago. Sportingbet is encouraging these bettors to allow the winning wagers to be graded as no-action so refunds can be applied. Sportingbet will not estimate when the wagers may be graded. The former owner of
Sportsbook.com (SBR rating D-) is no longer responding to SBR's inquries on behalf of players.
01.09.2009 (07:47 PM CST)On-lineSportsbook.com (SBR rating D-) website domain expires
On-lineSportsbook, the subject of Tuesday's withdrawal complaint report, is currently off-line. Slow-paid players became nervous when they saw the expiration message from the website hosting company. They were not contacted by the sportsbook. Balance holders can still log in and view their account at On-Linesportsbook's parent sportsbook, GotoCasino (SBR rating D).
12.27.2008 (10:19 AM CST)Sportsbook.com (SBR rating D-) to no-action if-win wagers on same game
A player complained that his $28,000 account was frozen after a payout request. Sportsbook.com was reviewing his wager history. The player explained that he made numerous if-win wagers on the same game giving him an unfair advantage. He and Sportsbook.com have agreed the best solution was to cancel all wagers made in that manner. Sportsbook.com states that all players who made if-win bets on the same game will have their wagers canceled and that balances will be adjusted this weekend. Players who made losing same-game if-win wagers should verify that they received a credit adjustment for those losses.
12.05.2008 (07:19 PM CST)Parier.net enters the SBR Rating Guide at D-. The sportsbook is operated by the
sportsbook.com Group, which uses the company name
Jazette Enterprises Limited. Like all
sportsbook.com books, Parier is located in Costa Rica and not in Gibraltar as the address at the bottom of the website suggests. Parier caters to French players and uses World Gaming Software.
11.23.2008 (11:31 PM CST)MalvernSports enters
the SBR Rating Guide at D-. The sportsbook is operated by the Sportsbook.com
Group, which uses the company name Jazette
Enterprises Limited. As with all Sportsbook.com books,
MalvernSports is located in Costa Rica and uses World Gaming Software.
11.16.2008 (11:19 PM CST)OnlyWinners enters the SBR Rating Guide at D-. The sportsbook is operated by the Sportsbook.com Group, which uses the company name Jazette Enterprises Limited. Like all Sportsbook.com books, Onlywinners is located in Costa Rica and uses World Gaming Software. SBR is currently discussing outstanding claims with Sportsbook.com management. The Sportsbook.com Group has unjustly confiscated balances from many players over the past two years.
11.08.2008 (11:20 PM CST)MySportsbook (SBR rating D-) cancels live in-game NBA wagers after game ends
On November 6th, at the start of the 4th quarter of the NBA Warriors-Nuggets game, a player placed an "in-running" bet risking $1000 to win $833. The winning bet was canceled after the event. MySportsbook first claimed it was a past-posted play, but later blamed the cancellation on offering erroneous betting odds. The sportsbook refused to pay the player, reprice the bet at what it deemed to be a fair market payout, and has not shown why it considers the betting offer to be in error. MySportsbook.com is operated and hosted by parent sportsbook, Sportsbook.com (SBR rating D-).
10.25.2008 (08:11 PM CST)Sports.com (SBR rating D-) cancels player's winning wager
Sports.com canceled a bet on the 2nd quarter of Thursday's Auburn versus West Virginia game when the quarter was near completion.
Player: This bet was clearly on the 2Q and action was taken on it during the commercial between the 1st and 2nd Qtr and the line moved the whole time. Then during the 2Q, after it was obviously going to be a winner, it was cancelled---unacceptable.
Sports.com customer service initial response to the player was that the offering was not labeled correctly for a 2nd quarter wager and all bets placed on it were canceled. The player feels as though the sportsbook created a situation where it could not lose since it had the ability to cite the error if the outcome was not to its liking. Sports.com is operated by Sportsbook.com (SBR rating D-) which has canceled winning wagers in the past due to clerical errors. SBR intends to speak with management about this latest issue.
10.17.2008 (11:36 PM CST) 09.13.2008 (04:09 PM CST)ABCsportsbook (SBR rating D-) account holders moved under
Sportsbook.com (SBR rating D-); ABC Sportsbook closes. ABC was already operated by the Costa Rica-based
Sportsbook.com Group and used the same World Gaming software. Bonus and wagering disputes have been common in past Sportsbook.com Group account transfers. Players with feedback are welcome to email
SBR.
ABCsportsbook is not to be confused with
ABCislands (SBR rating B) of the
DPT Sports Group.
08.08.2008 (07:34 AM CST)Logans upgrade from D- to D+ reflects potential for independent decision making. The sportsbook, which is managed and hosted by Sportsbook.com (SBR rating D-), tells SBR that it has its own email address for players to use when a dispute arises. Logans management also said it would be open to revisiting the decisions made by Sportsbook.com's team. Logan's management suggested it would have reversed decisions the Sportsbook.com Group made against players in the past, prior to its launch. Logans is a new Sportsbook.com-hosted brand that uses the turnkey operation's banking and processing. Players at Sportsbook.com turnkey serviced sportsbooks including Logans are susceptible to the long payout delays due to processing. Some players are currently waiting almost four months.
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08.02.2008 (03:05 PM CST)BetEagle (SBR rating C) website down due to server and hardware maintenance. The
sportsbook tells
SBR that BetEagle.com is expected to be down for the next three days but players can access their accounts through back-up website, wagerhall.com
07.22.2008 (11:33 PM CST)Betway (SBR rating D-) continues to steal player winnings; players also report theft of depositsThe
sportsbook initially told players their winnings were void due to their style of play. Betway targeted users who wagered in order to meet the rollover requirement for the bonus as fast as possible before withdrawing. Players have since reported that the sportsbook is closing accounts and confiscating winnings as well as deposits without attempting to explain its actions. This progressive level of theft is often a sign of financial problems. Balance confiscation is likely the sportsbook's only answer to dealing with winning players.
Betway does not appear to employ a risk management department or attempt to safeguard promotions against non-recreational players. Users are advised to withdraw their funds as soon as possible. The sportsbook has been downgraded to D-, one month after a downgrade from C.
07.21.2008 (11:43 PM CST)Player files $500,000 complaint against BetRoyal (SBR rating D-)
SBR Justin investigated the available facts of the complaint. In 2004 a group of players were invited by
BetRoyal management to trade prices and
betting odds at
BetRoyal against other
sportsbooks . The manager who had made the arrangement had taken a position with
BetUS (SBR rating D+) before this issue emerged.
BetRoyal management would often solicit sharp players to bet off action they did not want while offering them special low juice, or even no juice lines, to increase liquidity. For example, if the sportsbook felt it had too much exposure on one play or wanted to gamble on the other team, it would make the applicable vig pricing appealing for their players that were known to trade on the
sports betting market. The
sportsbook was aware that at least two individuals were placing wagers on this account. The deposited funds initially lost but the invested $85,000 in deposits eventually earned a balance of $586,000. Several days before
SBGglobal (SBR rating D-) completed its buyout of BetRoyal last year, the Royal website was taken off of the servers. When the site returned on the SBG platform, all winnings were removed from the account.
During the investigation, Royal, which was known for odd player arrangements and high risk bookmaking models, claimed that it had an agreement with the account holder that he would never take out winnings – only deposits. Royal claimed that the players were using some sort of hedging strategy where they would guarantee that they lost money at Royal, and won at other books. Royal offered no solid proof of this, often referring to the deal as something arranged independently by the manager that had moved on. The account holder denies there was any such agreement to “not withdraw winnings.” He rightfully points out that such an arrangement is not logical and describes a scenario where the account could only lose money. SBR told Royal that their explanation was not believable. The account holder believes BetRoyal erased the winnings in order to take $500,000 in liabilities off the books before selling to
SBG Global.
07.19.2008 (10:41 PM CST)Vegas-Sportsbetting player reports no-pay dating back to September 2007
The bettor requested $400 through
Neteller in September and has since requested the remainder of his $1,500 balance. The Vegas-Sportsbetting (SBR rating F) website gives him the message that he is not allowed to have more than one "pending withdrawal." Emails to the scam operation have bounced and the phone representative continuously claims management is not available to address the payout request. The player explains how he was duped by
Vegas-Sportsbetting:
I have tried contacting them through 'live chat' help but when you eventually are told you have an operator, as soon as you mention 'withdrawing' money, they disappear and no further dialogue takes place. The email address they give for support just bounces back. I currently have over $1500 in the account. I must confess to not realising there are so many bogus sportsbook in operation, in the UK where I reside you never get these sort of problems. I actually work for the Racing Post - national daily racing/sports paper - and will be writing up my experiences with this firm, and advising everyone to check out your ratings and reviews about any sportsbook before opening an account and departing with money with these firms. They are very clever. The NFL markets in particular are frequently updated, giving the impression that its a very workable and therefore trustworthy operation.
This group of sportsbooks is known for scamming players on future wagers and failing to pay winners. Players can view a list of all sister sportsbooks of Vegas-Sportsbetting
here.
07.17.2008 (11:08 PM CST)Oddsmaker (SBR rating D-) refuses to settle wager dispute; acknowledges faultThe player was told his wager, which was an
NBA bet placed in June, would be re-entered into the system to reflect the wager he intended to make. The player was told after the game by the sportsbook manager that the
Oddsmaker customer service representative was wrong and the bet he said he would change could not be altered.
Player:
I did an if-win on the Celtics last week and if it won, then i had the yankees-
both won- but when i entered the wager on the celtics, the wager was wrong- it said i had the over- I called before game time- the customer service manager said he would fix it. he never did. I had their financial executive call me and say that whoever told me they would fix it was lying. he said they dont speak good english and shouldnt have told me that it was fixed- he said that he admitted that probably happened but since I am up on their sportsbook, they wouldnt be doing anything for me regarding this.
i am not sure why it matters if i am up on them. I am up $59. This was a $2400 swing!! I know you cant do much about it, but warning others will be great! thanks
07.15.2008 (11:41 PM CST)All-Sportsbook enters the SBR Rating Guide with an F rating.
All-Sportsbook is part of the
EZ Sports Group. The most recent complaint came from a player who was with sister book
Vegas-Sportsbetting (SBR rating F) five months ago. The player won almost $5,000 on a
Giants Super Bowl futures wager. After requesting his winnings he was locked out of his account. The group has stiffed big futures winners in the past. The scam allows the book to take continous action on multiple teams through out the season, eventually stiffing only those who bet on the championship team. All-Sportsbook.com already has its very generous
NFL futures
odds up.
07.14.2008 (11:50 PM CST)New player reports frustration with no-pay sportsbook, LazerWager (SBR rating F)
Tues, June 24 - talked to Rachel and she said I can get $1,000 via Moneybookers but the processor is down and to call back next Monday
Mon, June 30 - re-requested payout for $1,000 with Eve (General Manager) she said it will take 72 hours
Wed, July 02- talked with EVE and she said she expects the payout to happen today by 4PM
Thur, July 03 - spoke to Eve again and she said Fri by the latest
Tues, July 8- Eve said Moneybooker payouts take 7 -10 business days, 7 days is July 10th, 10 days is July 15th
Thur, July 10th - talked to Eve and she said no payout today because I am not on the payout report
Fri, July 11th - spoke to Eve and she said they don't do payouts on Friday and then hung up on me.
Fri, July 11th - spoke to Eve again and she swears the payout will happen next Thursday, July 17
Players have been waiting for payment since February of 2008. The scam sportsbook started making false promises of rectifying the situation when
SBR had first visited five months ago. Lazerwager then sent a memo to its contacts and players in May stating that payouts would resume and that investors had funded the sportsbook. SBR confirmed two small partial payments at that time. The
sportsbook has since continued to market, has remodeled its website, and is offering new sign-up bonuses. Players should be warned that
Lazerwager is a scam sportsbook that is using player funds to operate.
07.06.2008 (11:44 PM CST)Golden8Sports enters SBR Rating Guide at F as part of Atlantic West Gaming Group
A player reported receiving a deposit bonus offer from the sportsbook by phone. The last player to file a no-pay complaint from an Atlantic West sportsbook did so in April. He had $5,000 in AWG's BookYourBet (SBR rating F) and has not been paid or given a response to his inquiries about his funds.
06.17.2008 (11:22 PM CST)
1LuckyGambler enters the SBR rating guide at D-
1LuckyGambler is a Costa Rica-based sportsbook that uses the
Sportsbook.com (SBR rating D-)
hosting and service center. Bettors are advised to steer clear of the S
portsbook.com
group which has scammed many players over the past year. Sportsbook.com is four
months behind in payment to some players due to a lack of processing resources.
06.16.2008 (10:22 PM CST)Scam sportsbook USDbet (SBR rating F) soliciting new players it cannot pay
USDbet has been unable to pay players since August of 2007. The sportsbook advertised on sports betting forums while complaining about its blacklist status on SportsbookReview. Once its processor refused to give the book player funds it collected on its behalf, USDbet stopped answering player emails. USDBet.com continues to take deposits and will likely aggressively market bonuses prior to the start of football season. Players should be aware of these scams that utilize money-first gambling portals to appear to be legitimate operations.
Player: Hi, I've been using USDBet for 2 months now, and I've won quiet a bit of money. They appeared to be a creditable looking website, I've been able to get answers to question regarding bonuses and different betting types via email, but when it comes to making a withdrawal, I don't get any response.
I actually spoke to someone once via there live chat once, and they said there withdrawals wont be activated for 3/4 weeks due to a change in management (but they keep accept deposits?!?!?)
There live chat very rarely works, and there 1800 number rings out. (Although, rarely, I actually do get someone on the live chat, but I've tried over 200 times and I've only gotten through twice). This is starting to really #$%! me off. Is there anything you can do to help me?
USDbet migrated to Futurebet from the
Sportsbook.com Group in December of 2006.
06.13.2008 (11:48 PM CST)New player victim to sportsbook impersonator
Player: After hearing about how good Legendz was and that you gave it an A+ rating I decided to join. I went to LegendsSportsbook.com and sent 250 bucks! It wasnt until 2 week later when i tried to get there from SBROdds did i realize they were two different websites! I checked the rating guide and realised a scammer has my money.
Robbie, formerly of defunct Apex Sports (SBR rating F) is operating legendsportsbook.com which has attracted bettors looking for the real Legendz (SBR rating A+). SBR has warned players since 2006 of LasPalmasSportsbook.com after readers reported depositing in what they believed to be LasPalmas (SBR rating B-). Bettors should also beware of OceanSportsbook (SBR rating F) and AmericasBookie (SBR rating F). Both are part of this network of scam sites.
05.14.2008 (09:41 PM CST)
Logans enters the SBR rating guide at D-. Logans is the second
Sportsbook.com-hosted sportsbook to enter the SBR rating guide this week. Logans is advertising the same $10 free bet promotion that other Sportsbook.com serviced books are offering. As is the case with other brands, it does not mention that the use of the promotion is prohibited when it has been accepted at other seemingly independent sportsbook.com licensees. The group has labeled the used of multiple bonuses at their different books as abuse and confiscated player funds from winning accounts.
05.13.2008 (09:47 PM CST)Ebets enters the SBR rating guide at D-. Ebets is a Costa Rica-based sportsbook that uses the
Sportsbook.com (SBR rating D-) hosting and service center. Ebets is currently calling players from customer lists to offer 25% bonuses. Bettors are advised to steer clear of the Sportsbook.com group which has scammed many players over the past year.
05.08.2008 (04:56 PM CST)Sportsbook.com (SBR rating D-) yet to correct April 13th misgraded wagersPlayers with losing wagers on Herzeliya vs. Beitar Jerusalem may contact SBR for help requesting a manual sportsbook account credit. The match was called before completion due to crowd violence. Sportsbook.com's rules state the match must be completed for the player to have action. SBR has already assisted one player correct his account however, the
sportsbook has not applied credits to all deserving account holders. It is common for the Sportsbook.com Group to credit only the players who complain. Two players from
Sportsbetting.com (SBR rating C-), which outsources its wagering and odds management to Sportsbook.com, are awaiting credits.
04.29.2008 (09:55 PM CST)Sportsbetting.com (SBR rating C-) has been behind in payments since it stopped using
Sportsbook.com (SBR rating D-) accounting service in December of last year. Over 25 users have submitted payout complaints within the past month. The majority of these players are most alarmed by the lack of communication with the sportsbook, saying they are continually promised updates by email and phone that never arrive. SBR can verify that players have been paid five figures. Recent history suggest players who are waiting will be paid within two months.
Player waiting for $2,500:
They literally have provided zero updates. The call center "pros" keep giving the same empty assurances and "we understand your frustration" pleasantries, but there has been exactly zero word from the actual withdrawal department about when they are going to re-issue a check. |
Player discussion
04.19.2008 (08:06 AM CST)PitBossPlayer, second F rated Futurebet sportsbook to enter the rating guide this week. The new
rating guide entry is the result of a player reading the warning for
BetBig247 (SBR rating F), matching the customer service phone number, and inquiring with SBR. Players are urged to steer clear of any book they believe may be affiliated with Futurebet. One of the group's phone numbers often used is 800-809-9460. Email may use the domain @PlayerSupport.com.
04.07.2008 (08:29 PM CST)BetChance (SBR rating D-) pays two more players a total of €6000. The Malta-based
sportsbook has been upgraded to D- due to possibility of payment. Users also report faster line movement keeping the book in line with the market's
betting odds. A player from closed sportsbook,
Playbanks (SBR rating F) which is also located in Malta, reports receiving funds.
Lotteries and Gaming Authority of Malta made the payment on behalf of PB International.
04.05.2008 (09:34 PM CST)New brand from Futurebet operation, BetEmBig (SBR rating F) traps victim
Player: I've recently found out that betembig is associated with futurebet and i noticed that the customer service is almost identical with some of the other futurebet sites that have had major payout problems. I requested a thousand dollar payout (by the way the customer service is suspiciously nice)and one customer service guy told me they are having problems with their accounts department while another told me that it could take a few months to process my withdrawl. I have a strange feeling that I have been scammed here, because these guys have a bad reputation to say the least.
All new Futurebet brands will enter the rating guide with an F rating. Turnkey sportsbook owners who are working outside of the Futurebet scam to make payment arrangements with players should contact SBR.
04.05.2008 (01:58 AM CST)New BetOnUSA (SBR rating D-) player comes forward with claim for $29,000
BetOnUSA stiffed multiple players for at least $200,000 when moving its websites from the Sportsbook.com Group (Jazette Enterprises Ltd) to already slow-paying operation, Futurebet. This latest claim is for just over $29,000. BetOnUSA has told winners that these large debts belong to the Sportsbook.com Group. In late 2007 BetOnUSA forced a player to settle for slightly more than half of his six-figure casino jackpot, claiming that Sportsbook.com, who was providing hosting and software to BetOnUSA at the time, was responsible for those funds.
Player: In summary, when Betonusa.com went down last year, my account balance was $21,723 and the sum of 3 pending checks I did not receive amounted to $7381. Once the plug was pulled at BETONUSA I never did gain access to my account again, so the above figure represents my best estimate of the balance based on a diary of my wagering activities. The figure for the 3 checks is accurate and I will be more than willing to provide withdrawal receipts if requested. When the site came back up, I could not log into my acount and my balance disappeared.
04.02.2008 (09:56 PM CST)Hollywood Sportsbook (SBR rating D-) cancels player's $2000 winning wager
A Hollywood player accidently placed a wager on the wrong team. He asked customer service if he could cancel the wager, was told that it was not possible, and was advised to wager on the other side of the match to eliminate the risk and "only lose the juice." The player waited until minutes before the game's start time and made a would-be losing wager on the other team. Hollywood canceled the winning wager during the game. Despite wagering logs showing the book did unjustly cancel the bet after start time it denied the player's request to review the phone logs confirming the bet would stand. Hollywood initially told the player it would investigate the matter in February but is no longer responding. SBR has added the claim to the list of pending issues filed by the
Sportsbook.com Group's players. Hollywood was acquired by Sportsbook.com in May of 2006.
04.01.2008 (11:04 PM CST)SportFanatik (SBR rating D-) player accepts $10 free-bets; book confiscates $820Sportfanatik shares the same ownership and management as
Sportsbook.com (SBR rating D-). The
Sportsbook.com Group regularly refers to these $10 free-bet offers as a reason the bettor is not entitled to his/her balance, claiming the user violated the bonus rules or "the spirit of the promotion." The scam is always used on winning players who are often debited for more than they have received in bonuses over the life of the account. Even long-time
Sportsbook.com account holders should use caution. The book has proven it will attempt to increase profit margins by stealing funds from players with positive balances who are no longer perceived to be profitbale. Other recent scams include voiding winnings on parlays and stealing five and six figure balances from winners who used different sportsbooks within the Sportsbook.com family.
Player: I have a problem with sportfanatik in that my account has been disabled ,there was a small balance of $20 and a pending bet of 800/1000 San Antonio for NBA champs ,reason being they are accusing me of playing both sides in the weekly free $10 bet . I have an acc with Hollywood as well but I didn’t realise they were connected , I thought it strange that they would offer the same proposition but I did take the free bets most weeks ,as I had no opinion of the propositions I mainly ticked the boxes at random and obviously at times they would differ . For at least a year I have only been taking the free bet with sportfanatik and one is only allowed 1 free bet per week so it is strange that this complaint should surface now . I fail to understand how they can adopt such stringent measures and if they are legally entitled to cancel my bet and confiscate my funds. Hoping that you can assist in this matter
03.14.2008 (02:16 PM CST)BetJamaica (SBR rating A+) and TheGreek (SBR rating A+) experiencing website issues. The country of Jamaica is reportedly experiencing internet connectivity issues. The two
sportsbooks are utilizing satellite backup systems which may be best accessed through the following mirror addresses:
BetJamaica at
mirror1.betjm.com or mirror2.betjm.com and TheGreek at mirror1.betjm.com. Players may still experience intermittent downtime or slower website performance. 03.11.2008 (06:30 PM CST)LinesMaker (SBR rating C-) and Sports.com (SBR rating D-) refund player's confiscated funds. Management of the Sportsbook.com Group tells SBR the player's funds were taken because he wagered the "free bets" for an extended period without giving the house action. Winning players are advised to use caution at Sportsbook.com Group books.
Player: I've had these two accounts for approximately 18 months and normally play the weekly $10 bets only after I've made a few bets during the week, maybe 40% of the time. I guess that in February, there weren't really any games to my liking so a little bored, I played the free bets and won about $20 each at Sports.com and Linesmaker. I did not use the two accounts to place bets on opposing sides of the free bet and I didn't receive any warnings before the accounts were disabled. Thanks again for your help
03.10.2008 (05:36 PM CST)Sports.com (SBR rating D-) & Linesmaker (SBR rating C-) close player's accounts; confiscate $1,765
The
Sportsbook.com -hosted
sportsbooks are known to give multiple promotions and bonuses over long periods of time only to confiscate funds if the user is deemed to be unprofitable claiming he/she "
took advantage" of an offer or did something "
not in the spirit" of the promotion. This player was told he took part in "
free bet abuse" which is the label given when a player uses two $10 free bets on opposing teams or has simply collected multiple free bet credits at different
Sportsbook.com-hosted brands over an extended period of time. Sales agents tell players during the sign up process that each book is a separate entity, is not affiliated with other brands, and that bonuses and accounts with different Sportsbook.com-hosted brands are allowed. The
Sportsbook.com group's
risk management department audits winning accounts looking for reasons to confiscate the amount of money the player has won through its time with the book. The scam affected many players in 2007 when the operation debited accounts thousands in winnings on
correlated parlays. Sportsbook.com kept player losses from those same wagers.
Linesmaker ownership is expected to reverse the decision of its turnkey provider as it has in the past. SBR has asked both sportsbook brands' decision makers to review the claim.
01.11.2008 (08:39 PM CST)Sportsbook.com Group steals $5,677 from playerThe player held accounts at
Sportsbook.com (SBR rating D-),
Sportsbooks.com (SBR rating D-),
Sportfanatik (SBR rating D-),
and
PlayersOnly (SBR rating D-). He was debited for the amounts won over the life of the account totaling $5,677. Sportsbook.com cites "bonus abuse" as the reason for stealing these funds. The Sportsbook.com operation often labels players who have won money and utilized promotions in more than one of the many sister sportsbooks as
bonus abusers. Sportsbook.com and sister
Jazette books do not have rules against using multiple brands and using their promotions. It is often encouraged through cross marketing and the sales departments which market each website as an independent sportsbook.
Player: I did everything above board and was having a good season of NFL picks and now they've stolen from me. I guess I should have known better since you had it listed as D- but they'd fixed their payout issues over the last few months and I had never had other problems with them over 5+ years of active use. However, I have no email to send you since they didn't even bother to email me.
01.09.2008 (10:27 AM CST)Sportsbetting.com (SBR rating C-) phone lines back up. The sportsbook's users have complained about the absence of a working phone line, not receiving email responses and slow-pays since the start of December. Sportsbetting.com switched to in-house customer service and financial processing at the start of December. Players have recently confirmed receiving payouts that were originally requested through the Sportsbook.com Group's service in November.
Update 2:20 PM: Two players who complained of withdrawal delays in December report receiving subsequent four-figure payouts in seven days.
12.30.2007 (02:21 AM CST)Win4Real (SBR rating C-) credits player for funds confiscated in June$791 was initially stolen by the
Sportsbook.com (SBR rating D-) operation's customer service, which managed Win4Real player accounts as it does with most of the sportsbooks it hosts under
Jazette Enterprises Ltd. Ownership has has since employed its own processing and customer service department.
6/14/2007 Report: Win4real (SBR rating D+) confiscates player's winnings citing multiple accounts within the Sportsbook.com family. The player, who also holds an account at SuperBook (SBR rating D+), claims $791 was taken from his balance. win4real and the
Sportsbook.com Group (Jazette Enterprises Limited) does not prohibit players from using multiple accounts in its large family of sportsbooks. SBR will contact win4real on the player's behalf.
12.13.2007 (06:46 PM CST)Three players report being slow-paid by SportsBetting.com (SBR rating C-) with one player reporting waiting since March.
"$1,512 has been requested 2-3 times per month, since March of 2007 - nothing but excuses, no payment. My responses are exactly the same each and every time. We will investigate and get back to you. Never." Sportsbetting blames previous service provider,
Sportsbook.com (SBR rating D-), which handled payouts until November. Sportsbetting has pursued these matters with their former banking department. Players also complain that the book has not replied to emails, has not had a phone number since November, and LiveChat is often backed up with as many as 20 users in the queue. Two players have recently submitted payment requests under the new system and have offered to allow SBR to monitor the withdrawal process. |
Discussion 11.30.2007 (06:37 PM CST)Sportsbetting.com (SBR rating C-) leaves Jazette Ltd. (Sportsbook.com Family) customer service. Sportsbetting.com has removed the service provider's phone number from its website as the first Jazette-affiliated sportsbook not to utilize any of the operation's client support system and staff management. The book will provide its own customer service and accounting department. Sportsbetting has not offered a phone support line of its own but states it is "upgrading its phones service" and is asking players to use its LiveChat feature. Sportsbetting continues to use Sportsbook.com's World Gaming software and line management system. The move is expected to be followed by other Sportsbook.com partner books that want to avoid providing poor customer service and the unethical actions taken by Jazette management. SBR will closely monitor new payout request and player support services.
11.24.2007 (11:58 PM CST)NYCsportsbook & EZbets identifed as part of Sportsbook.com Group. Both NYCsportsbook and EZbets have been downgraded from D+ to D-. Two new reports of theft were filed this week by players at books affiliated with Sportsbook.com.
11.23.2007 (04:08 PM CST)Sportsbook.com (SBR rating D-) steals $10,000 from player claiming he abused bonuses. The player took offered deposit bonuses over a three year period from three different books that are hosted and serviced under Sportsbook.com. Sportsbook.com classified accepting these bonuses as "bonus abuse" despite the fact that rules against accepting offers from the multiple Sportsbook.com-service books do not exist and that the player followed the listed terms of service when joining. Sportsbook.com confiscated the funds shortly after the player's profit grew beyond what he had received in bonuses over the life of these accounts. All bonus requirements were met and previously withdrawn. Sportsbook.com terms of service do not refer to a rule allowing the book to audit account and bonus history to see if promotions were used "in the spirit of the bonus." This has been a reoccurring complaint from Sportsbook.com users over the past few months. Sportsbook.com has used other illogical reasoning to take money back from winning users. SBR is currently collecting data on a player case where over $150,000 was confiscated. The timeline of player and book activity will be published early next week.
11.16.2007 (08:32 PM CST)Ownership for these three Sportsbook.com-hosted books have agreed to make decisions independent of
Sportsbook.com (SBR rating D-) and in a manner that is deemed to be fair to users. Each book has addressed old complaints and states that it is committed to addressing future issues. These sportsbooks offer email service that by-pass the Sportsbook.com customer service center. Sportsbook.com has allowed a long list of player complaints to build. The list includes verified reports of outright theft and cheating on individual bets. SBR will publish a detailed report of offenses once all data is gathered and discussions on remaining issues have concluded. SportsBetting and Linesmaker have been upgraded from D+ to C-, BetUSA from C- to C. Privately owned Sportsbook.com-hosted sportsbooks that would like to clarify their position and address pending issues should
contact SBR.
Note: All sportsbook.com-serviced books rely on the operation for its financial processing. The group was unable to pay some non-U.S. players for over five months earlier in 2007.
11.11.2007 (01:26 AM CST)Sportsbook.com (SBR rating D-) confiscates $10,000, cites free-play bonus abuse.
Player: Hello…..I need help with a sportsbook complaint. I had around $10,000 at 6 different sportsbooks within the sportsbook.com group. They said they froze my accounts for “free bet” abuse and seized all funds…..I only made $200 - $300 off of freebets over the last two years….and they took $10,000. I can see if they wanted to take the $200-$300, but 10K? Is there anything that can be done?
Sportsbook.com is claiming the use of bonuses at multiple Sportsbook.com-managed books is "bonus fraud" and reason to confiscate winnings. A second player has submitted a claim to SBR for $50,000 . The player was told $50,000 would not be paid because he circumvented limits on some of his wagers by using affiliated sportsbooks to place the same bets. The same player was also debited over $30,000 when Sportsbook.com scammed multiple users, stealing parlay winnings.
Player: I have always used my own name, address, email, credit cards, etc. It was
plain who I was at all times. I don't see how I should be expected to keep track of which books are allowed and which aren't, especially if that information isn't expressed anywhere.
Sportsbook.com and sister Jazette books do not have rules against using multiple brands and utilizing their promotions. It is often encouraged through the sportsbook sales departments which market each website as an independent sportsbook. Sportsbook.com states that it will adress these reports in detail.
11.03.2007 (11:25 PM CST)The sportsbook's homepage gives users the following message:
"The gaming platform provider for this website is claiming insolvency and is no longer able to provide services". The website also states that player balances will be honored and users must contact the book at
fbrescue@linesmaker.com to make arrangements. The message does not say if balances will be moved to
Sportsbook.com-serviced Linesmaker.com (SBR rating D+) or if players will be given the option for an immediate payout. Other
Futurebet-serviced sportsbook users will not be as fortunate.
Note: Linesmaker.com ownership tells SBR they would not be part of voided
correlated parlay scandal. Any players who believe their LM account was debited due to the Sportsbook.com Group winning parlay confiscations should contact SBR. Linesmaker was not downgraded to D- along with most of the
Sportsbook.com Family.
10.30.2007 (11:00 PM CST)Sportsbook.com (SBR rating D-) attempted to lessen the severity of their parlay winnings
confiscations by announcing they will credit players for losses during the same period. However, SBR is collecting account information from players who have not been credited for losses. Players who have standing losing correlated parlay wagers will be added to a new list to be given to Sportsbook.com management.
10.26.2007 (08:56 AM CST)Futurebet on verge of collapse; SportsbookUSA and sister books downgraded to F
More Futurebet Sportsbook brands report that the operation will not pay book owners or their players. Brand owners who ignored Futurebet warnings now realize they have been marketing a scam operation and find themselves with player debt that they cannot pay. Futurebet has not passed earnings, from what has been a very favorable football season for the house, on to sportsbook site owners. Book owners who have been stiffed out of these profits must go into their pocket or stiff the players who managed to win.
Scam planned months in advance?
Futurebet Sportsbook brand owners tell SBR that the turnkey business reached a new low in the early part of 2007. The operation blamed problems on processor theft and stiffed employees in June. Despite the internal probelms sportsbook giant
BetOnUSA (SBR rating D) chose to migrate to
Futurebet just last month. SBR expects BetOnUSA, which briefly owned the World Gaming software source code, to take control of its second sportsbook platform once the many sportsbooks sites close. A paper sale of Futurebet-owned flagship
SportsbookUSA is also possible. The chronic slow-pay book has been quiet while white labels see shrinking player bases and growing debt.
Futurebet-hosted Linesmaker.co.uk (SBR rating D-) to transfer balances to Sportsbook.com-serviced Linesmaker.com (SBR rating D-). Players who reside in countries that are prohibited by the Sportsbook.com Group will receive a check.
Linesmaker.co.uk users should
contact SBR. Futurebet Sportsbooks that have obtained their own processing or will move player balancesto a different book are also asked to contact SBR.
10.19.2007 (06:40 PM CST)Sportsbook.com downgraded from D+ to D-
10.19.2007 (06:13 PM CST)Sportsbook.com: We will cancel winnings and keep player losses
Sportsbook.com (SBR rating D-) tells SBR that they will not reverse the decision to confiscate parlay winnings. The Jazette Group has added insult to injury today by releasing a statement saying they may also keep player losses. The statement starts by referencing vague house rules and invites victims to ask for their accounts to be reviewed so Sportsbook.com can decide whether to retroactively cancel losing parlays as they did with winning wagers that took place after September 1st. The book has been accepting these types of wagers for years. The latest rash of complaints take the Jazette operation from inefficient error-prone giant to stiff-sportsbook status.
Sportsbook.com:
If upon a second review of the account the decision remains that the customer repeatedly and knowingly exploited the system in order to place those wagers, then no further action will be taken. | Read Full Statement
10.22.2007 Update: Sportsbook.com now stating that all losses in this time frame will be refunded. Players should contact SBR to pursue credit for losses.
| Read more 10.19.2007 (01:23 PM CST)Sportsbetting.com (SBR rating D+) joins BetUSA (SBR rating C-) in stating that it will not confiscate winnings from correlated parlays, which was the original action taken by service provider,
Sportsbook.com's (SBR rating D+) operation management. Any players that have found their SportsBetting.com account to be debited should contact SBR or
Sportsbetting.com.
BetUSA has added the following rule to address the lack of software control over correlated parlays. Other
Sportsbook.com sister sites are encouraged to add similar language and warn players via email that this new stipulation exists.
Correlated parlay betting: The results of certain events can be considered to be correlated. For example, in college football betting on a heavy underdog (eg 35 point underdog) and the under in the game is statistically correlated. If players consistently bet correlated parlays then management reserves the right to regrade wagers. Wagers will be split so that half the stake will go on the pointspread and half on the under in the game. This rule applies from 19 October 2007. This will only apply to those regularly staking $50 or more on parlays and is intended only to limit professional bettors who consistently bet correlated parlays.
SBR Rules Monitor: BetUSA
SBR continues to discuss this matter with Sportsbook.com management with little progress. Sportsbook.com has agreed to credit players for losing correlated parlays since September 1st. This is of little consolation for most victims because only winning account holders were robbed during a time period when Sportsbook.com noticed players beating the book for large sums. Players do not have the option to recover losses from periods prior when they may have sustained a losing run. The offer by Sportsbook.com, although possibly reducing the amount stolen, further illustrates why the actions are unjust.
10.16.2007 (02:32 PM CST)BetUSA (SBR rating D+), a Sportsbook.com serviced book, agrees to pay on all voided same-game (correlated parlay) winning parlays.
BetUSA ownership has often reversed unfair decisions by its service provider on issues ranging from incorrect bet grading to bonus and wagering disputes. Players whose
BetUSA balances were debited should contact
SBR or
BetUSA ownership by email. SBR is still communicating with
Sportsbook.com regarding the decision to confiscate these winnings across all of the
sites under its management.
10.14.2007 (02:21 AM CST)GoHorseBetting enters the SBR rating guide at D. GHB is a sportsbook serviced by the
Sportsbook.com group which is the source of over thirty new complaints this week. SBR to report in detail on each matter.
10.13.2007 (11:22 PM CST)Email from
BetOnUSA (SBR rating D) manager shows how neither
Sportsbook.com (SBR rating D+) or BetOnUSA are claiming responsibilty for a player's near five-figure balance. This player's account was moved from BetOnUSA's operation with the brand PyramidCasino to Sportsbook.com's operation. Once BetOnUSA's group of sites moved to Futurebet and ended its relationship with Sportsbook.com, some larger balance holders saw their funds disappear.
See BetOnUSA email to player.
10.11.2007 (11:10 PM CST)Sportsbook.com (SBR rating D+) confiscates winnings made from correlated parlay bets dating back over one month. SBR is currently investigating complaints submitted by four players who were informed via email that thousands would be deducted from their balances because winnings derived from parlays where the legs of the parlay are "linked." Wagering on Under the total score and the Underdog spread would be an example of a correlated 2-team parlay. Some sportsbooks use their software to prohibit these types of wagers. SBR is also investigating a separate claim made by a player who states that over $80,000 was confiscated because he utlized
different sportsbook websites within the
Sportsbook.com family (Jazette ltd Group) of sportsbooks. This has been allowed and often encouraged by the different brands in the past. SBR will list updates for all Sportsbook.com complaints ranging from instances of incorrectly graded wagers to missing balances from sportsbook brands that defected from the Sportsbook.com operation to other white label services.
10.07.2007 (11:48 PM CST)The sportsbook was part of the BetOnUSA Group (Empire Entertainment Ltd) before BetOnUSA moved its network of
sportsbook websites under the
Sportsbook.com Group (Jazette Enterprises Ltd) in December of 2006. When BetOnUSA chose to cut ties with Jazette and move its websites to the SportsbookUSA Group (Futurebet) last month they redirected PyramidCasino.com to land at BetOnUSA.com. Most PyramidCasino account holders can log in at BetOnUSA (SBR rating D). This player has been told by BetOnUSA that they have not received the funds from the Sportsbook.com operation and are not responsible for the balance despite owning the site, which now points to BetOnUSA. Sportsbook.com management claims the player debt belongs to BetOnUSA despite that funds were won when the site was managed by the Sportsbook.com Group and the player currently being able to log in to his zeroed out account using the Jazette-operated Sportsbetting.com (SBR rating D+). This is the second player to report that the two companies are playing hot potato with his balance. A player who won over $100,000 from BetOnUSA's casino has not been able to access the $85,000 that was remaining in his BetOnUSA account. Both companies claim the debt belongs to the other. BetOnUSA is owned by the same group that owns Oddsmaker (SBR rating D-). These issues serve as a reminder of the added risk that comes with playing at
09.25.2007 (06:26 PM CST)Sportsbook.com Group stands firm on decision to void winning wagersSportsbook.com (SBR rating D+) bettors who had winning bets on the September 9th game between the Indians and the Angels will apparently be cheated out of their funds. After initially crediting players for the win the funds were deducted from accounts due to a misspelling in the abbreviated listing of one of the pitcher's first names. Players have made a legitimate case that the decision is illogical, inconsistent and subjective. Players have reported instances where losing wagers placed on games where the pitchers' names have also been misspelled were not canceled.
Player: FYI, below is a copy of a bet that I made at Sports.com on Sep 18th. You'll notice that it was graded a Loss, rather than a No Action, despite the fact that the pitcher's name was spelled wrong (it was spelled Harahan, and was supposed to be Hanrahan). Now obviously, it's not a major spelling error (only one letter off), and it did not confuse me, and I wouldn't expect the bet to be No Actioned .... however, it does illustrate that their bet cancellations are very subjective (the JefWeaver bet that they cancelled was only one letter different from JerWeaver, similar to this Harahan / Hanrahan bet which they allowed to stand as a Loss).
| Read more 09.18.2007 (10:57 PM CST)Positive player reviews and newly improved website earn LasPalmas and the rest of Horizon Twenty upgrade from C to C+.
Note:
LasPalmas Sportsbook is a scam website impersonating the original LasPalmas. The real Las Palmas uses the website BetLasPalmas.com. LasPalmasSportsbook.com is owned and operated by one of the stiff owners of defunct Apex Sportsbook. Players can use the
SBR Rating guide to avoid scam
cybersquatting websites.
09.15.2007 (06:06 PM CST)BetOnUSA (SBR rating D) loses players' pending wagers to go with multiple reports of missing withdrawal requests after switching from the Sportsbook.com platform. This is not uncommon for the operations involved. Some users saw their pending wagers and accounts deleted when Sportingbet PLC sold its American-focused brands to Jazette Enterprises Ltd.
Player: Please be advised that BetOnUsa sportsbook changed their software and basically dumped all pre-existing wagers. In April I had bet $500 on the NY Mets to win the World Series. The ticket had been in my pending wagers all summer until they dumped everyone's accounts and made us set them up again. To add insult to injury they have the audacity to say there was no bet made, then changed their story to say the bet had been rejected when I originally placed it! That is ridiculous on so many levels...why would they reject such a future wager?...Why would they proceed to take $500 out of my account...etc. It looks like I am getting scammed here, but I would really appreciate if you could warn all of your subscribers that BetOnUsa.com is a scam and to stick with the sites that SBR recommends.
09.11.2007 (11:19 PM CST)Sportsbook.com (SBR rating D+) and sister Jazette Sportsbooks tell players that an error in Sunday's pitcher listing will cost them their winning bets. Players have reported a turnaround of $20,000 in their accounts.
Player: So I bet (BET ID=*********) the Sunday Night Baseball game on September 9th, 2007 between the Cleveland Indians and the Anaheim Angels. This is how they listed the game: Indians(Cleveland) Laffey Angels(Anaheim) JefWeaver. Now at the time, I didn't even realize that you guys had listed Jeff Weaver instead of Jared Weaver. I mean why would anyone pay attention to that since Jeff Weaver is not even on the team anymore? Obviously they meant Jared Weaver. Anyway, so the Indians won and I got my money. Now it's Monday and Sportsbook.com took away my winnings and no-actioned my bet because now they are saying that they listed the wrong pitcher! You can't be serious right? I can MAYBE understand if Jeff Weaver WAS ACTUALLY ON THE ANGELS. But he's not and obviously they meant to say Jared Weaver, who is actually on the Angels. Basically, they trying to no action my bet for a TYPO mistake that they made. Obviously I'm pretty upset about this. Like I said, I can understand if Jeff Weaver was on the Angels and they made the mistake of listing him. If that was the case, then, I agree, all bets should be no actioned. But this is a case where Jeff is not even on the Angels and it was a honest typo mistake on
09.09.2007 (11:15 PM CST)The long-time Word Gaming licensee and Sportsbook.com (SBR rating D+) partner site has been off-line for nine days leaving players to turn to SBR for clues on when and if they will be able to access their accounts again. It's likely players will have to work hard to get their accounts reinstated under the new system as is currently the case for BetOnUSA (SBR rating D) users. Players are advised to pursue withdrawals as soon as possible. This perennial slow-paying operation is known for using stall tactics when the football season takes a turn in the players' favor. It remains to be seen if the newly migrated sportsbooks will inherit Futurebet slow-pay practices effecting thousands of players.
09.04.2007 (06:40 PM CST)BetOnUSA.com is now serviced by Futurebet software and its turnkey customer support branded as
PlayerSupport. Players who have requested a payout from the book when it was running on the
Sportsbook.com (SBR rating D+) network report recent withdrawals have been canceled and funds were credited back to their betting accounts. BetOnUSA is likely the biggest brand on the Futurebet network followed by long time problem-sportsbook,
SportsbookUSA (SBR rating D-). Players are hopeful that the book will not show the effect of Futurebet's financial problems and will resume processing payments. BetOnUSA, as part of the Sportsbook.com Group, recently began sending player funds after slow-pays that lasted as long as five months.
08.30.2007 (11:05 PM CST)Aztec appears to be the latest
World Gaming sportsbook to attempt to leave the Jazette Ltd-owned platform for the
Futurebet/PlayerSupport turnkey hosting service. The domain name is now hosted on one of the Futurebet servers in Canada. Players have contacted SBR about their Aztec funds and report the site, absent of any notification message, has been down for over three days. Aztec Sportsbook will join
I-Sportsbook.com (SBR rating D) and
CasinoUnreal (SBR rating D) as the latest to make the switch to the slow-pay sportsbook operation.
BetOnUSA (SBR rating D), which has been off-line for 9 days, is also said to still be in the process of moving all accounts to its new Futurebet platform but no further information has been provided. Players are unable to request payouts.
08.27.2007 (11:24 PM CST)USDbet next Futurebet sportsbook to be downgraded since G2Gbet (SBR rating F) closes and stiffs players. USDbet's owner has not responded to SBR emails and customer service, known as "PlayerSupport," is unable to give an estimate for when players may receive their funds. Futurebet continues to deny affiliation with G2G even after SBR has presented the confirmation receipts for deposits taken by the company for G2Gbet.com.
Soon-to-be Futurebet sportsbook
BetOnUSA (SBR rating D) enters day six of being inaccessible to account holders. The former Sportsbook.com Group book may remain off-line for the rest of the week. SBR will continue to report on the Futurebet sportsbook operation in an effort to help players avoid being pulled in by the many websites and new football season marketing.
08.24.2007 (06:35 PM CST)BetOnUSA's website is currently displaying the message:
"We at BetOnUSA.com have decided that it is in the best interest of our players to re-launch with US focused software. We will exhaust every option available to us to make the account transfer process as seamless as possible and to return BetOnUSA.com to its roots as a US-based gaming community."
The sportsbook is currently hosted on a Futurebet server and IP address. Some cashier pages are already live on the Futurebet/PlayerSupport network. Sportsbook.com support is telling BetOnUSA players they are having problems with the site when in fact the website is off-line so that accounts can be ported into the Futurebet software and the website can be moved to Futurebet's Canadian servers. Despite the Sportsbook.com Group's processing issues it is likely the payout situation will worsen for BetOnUSA users. It should be noted that BetOnUSA was known for dishonest practices prior to its move to Sportsbook.com's facility. PyramidSportsWager (SBR rating D+), a long time BetOnUSA sister site and IEE licensee, is also offline due to the impending transfer. Players are advised to pursue funds from these sportsbooks.
BetOnUSA players can currently access their accounts through Sportsbetting.com (SBR rating D+)
08.16.2007 (10:29 PM CST)Sportsbook.com (SBR rating D+) management confirms with
SBR that the
Jazette Ltd. Group is now processing payouts to non-US players by Neteller. Players who have had to wait over three months have reported receiving five-figure sums in $2500 increments as recently as this morning. The Neteller option is not listed as an available transfer method on the group's websites, but owed players have been contacted by email to confirm their Neteller account number and arrange transfer. Players outside of the US and Canada who are waiting for a payout from the Sportsbook.com family may
contact SBR for assistance in arranging payment. Neteller is again seen as a viable option for many sportsbooks, such as
BetOnline (SBR rating A-), who relisted the method on their cashier page yesterday. Sportsbook.com management also stated that of the over 2000 players that experienced a one month or longer delay due to processing issues, 93 users remain. Those users, many of whom are from the March 21st batch of botched transfers, are also welcome to contact SBR for assistance.
08.14.2007 (06:25 PM CST)Two non-U.S. players using
Sportsbook.com (SBR rating D+) report receiving payouts through their
Neteller account. Many non-U.S. players having been waiting for
withdrawals from the Sportsbook.com family of books for over five months. SBR will inquire with management regarding the payout schedule for the remainder of these slow-paid users.
08.09.2007 (02:19 PM CST)Email Response Test Results Posted:
Football bettor
Jeff Slater had six sign-up questions for 13 sportsbooks. Response time ranged from 41 minutes from
Jazz Sports (SBR rating B+) to almost six days from
Sportsbook.com (SBR rating D+).
Justbet (SBR rating B+) was in second place with a near perfect reply and a large improvement from SBR's April email test. See complete e-mail test results
here.
Note: Sportsbooks are welcome to contact SBR for more email details and are given the opportunity to add their own comments to the results page.
| Read more 08.07.2007 (11:38 PM CST)The
Sportsbook.com (SBR rating D+) Group corrects wager grading errors six weeks after being notified of the mistake by SBR and players. Affected players should see a balance credit adjustment for the win amount. The book voided winning baseball bets when they received incorrect information regarding a change in starting pitchers. Players who had a listed baseball bet cancelled without a change in pitching are asked to
contact SBR.
08.06.2007 (11:25 PM CST)Sportsbook.com Family of sportsbooks (SBR rating D+) begins scheduling payouts via Neteller. Non-US players who have been waiting as long as five months are relieved to hear that the group finally has a plan to send their funds. SBR will be speaking to management this week about the potential for new payout options and will verify when the first non-US user is paid.
08.04.2007 (11:30 PM CST)KingpinSportsbook (SBR rating D+) website registration expires; players moved to BetOnUSA (SBR rating D+). KingPin was originally moved under the
Sportsbook.com Group after the acquisition of BetOnUSA's parent company, Empire Entertainment Ltd. Players who have a question about their account should call 1-800-632-6088.
08.01.2007 (04:57 PM CST)Sportsbook.com (SBR rating D+) pushes payment date back for non-US players
The Sportsbook.com family previously told non-US players in June that they would begin processing their withdrawals in the middle of July.
Sportsbook.com tells SBR they are now targeting the middle of August and are considering using an e-wallet such as Neteller or Moneybookers. Some players have waited for payment for over five months and are rightfully upset that the sportsbook will not take the necessary steps to give them their money. Sportsbook.com claims that the new payment processors they have acquired will only deliver payment to users in the United States.
07.24.2007 (02:09 PM CST)SCAM ALERT: BlackDog Sportsbook offering credit line to BetRoyal (SBR rating D+) users.
SBR has received reports from bettors that have been solicited from new Costa Rican
sportsbook, BlackDogEG.com and offered to wager on credit. A former BetRoyal employee is representing the book, calling and emailing players he previously serviced. This is an extremely risky proposition for the player as well as bookmaker and is considered a reckless way of bringing in action. SBR has received many complaints from players who have been scammed as a result of similar offers. SBR can rarely assist in these situations which are usually based on hearsay verbal agreements.
Player: i recieved an email from a steven p***** said he used to be at betroyal said he is at a new spot that lets you play on credit players pay when they are 25 %loser over thier line and credit and can withdraw when 25% winner , and they can even have some one meet for payoffs, im sure this is a rippoff so thought you might want to check it out,to inform people im sure im not the only one they contacted. thier # is 1 800 583 8524, thanks
07.17.2007 (10:20 PM CST)Three weeks after the
Sportsbook.com (SBR rating D+) Group has been notified of wager grading errors by SBR and players, wagers remain graded incorrectly.
Sportsbook.com and sister books voided winning baseball bets when they received incorrect information regarding a change in starting pitchers. Players continuously complain that the sportsbook has not made the effort to look into the wagering dispute.
BetUSA (SBR rating D+) appears to be the only exception. Ownership has manually credited players whose wagers were graded wrong by their service provider.
07.08.2007 (11:48 PM CST)BetOnUSA (SBR rating D+) now officially owned by the Sportsbook.com Group
Shortly after Sportsbook.com told SBR they acquired BetOnUSA at the close of 2006, management from the former BetOnUSA Group informed us that they were only utilizing Sportsbook.com as a turnkey partner and they intended to bring BetOnUSA and account holders back under their new software platform. Our source informed us today that they have sold the brand. Sportsbook.com (Jazette Enterprises) is 100% owner of BetOnUSA, which is expected to remain on Jazette's World Gaming platform.
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06.27.2007 (08:02 PM CST)Sportsbook.com (SBR rating D+) and sister books such as
BetUSA (SBR rating D+) fail to correct grading errors. The Sportsbook.com Group erroneously
voided winning baseball bets in two instances claiming they received information that there were pitching changes. In both cases the listed pitchers did start the game. SBR will escalate the complaints to management. Players who had a listed baseball bet cancelled are invited to contact SBR. Sportsbook.com players who had listed money line bets on the Cardinals on June 19th or 26th graded as a loss are also asked to
provide SBR with wager details.
06.19.2007 (02:07 PM CST)Sportsbook.com (SBR rating D+) family of sportsbooks plans to begin processing payment to non-US players in July. The
Sportsbook.com Group currently does not have access to processors with the ability to transfer internationally and no longer offers e-Wallets such as
Neteller.
Update 6/21/07: Complaints from non-US players mount as they are informed that processing is responsible for lack of payment. Many non-US players are upset that the Sportsbook.com Group has not made their transfers a priority and point out that the delay should be considered a valid slow-pay and a warning sign for the US players that make up the majority of the company's customer base. Processing restrictions are not a factor for most of these users.
06.14.2007 (04:41 PM CST)Win4real (SBR rating D+) confiscates player's winnings citing multiple accounts within the Sportsbook.com family. The player, who also holds an account at SuperBook (SBR rating D+), claims $791 was taken from his balance. Win4Real and the Sportsbook.com Group (Jazette Enterprises Limited) does not prohibit players from using multiple accounts in its large family of sportsbooks. SBR will contact Win4Real on the player's behalf.
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06.07.2007 (11:11 PM CST)Sportsbook.com (SBR rating D+) withdrawal update: Sportsbook.com management confirms that they are currently unable to process bank wires. Pending wires have been canceled and should result in a credit for the requested amount back to the bettor's account. Payout requests via check for over $2,500 have also been canceled. Sportsbook.com presently has the ability to send checks in increments of $2,500 or less and is advising players who are owed more than $2,500 to make multiple requests. Many SBR readers and
SBRforum posters have confirmed receiving payment. However, some players who have had their requests shuffled between band-aid processors have waited nearly three months. Non-US players have voiced their frustration because
Sportsbook.com chooses not to utilize available international transfer services such as Neteller and Moneybookers.
| Read more 05.31.2007 (06:05 AM CST)Sportsbook.com (SBR rating D+) awards $19,707 to player resolving 16 month old
virtual horse racing dispute. Six players using books in the
Sportsbook.com family disputed account history that showed their balance, or significant portion of their balance, was gambled away on a racing-style casino game. Each complaint was resolved early in 2006 with the exception of this largest balance holder. Sportsbook.com was under Sportingbet Plc management at the time of incident.
| Read more 05.08.2007 (11:44 PM CST)New setback for Sportsbook.com (SBR rating D+) clientsPlayers were informed today that Sportsbook.com will not accept payout requests above $2500 until at least May 21st due to backlogs with their larger payment processor. With processing time currently taking in excess of three weeks, new $2500+ payout requests are expected to take over a month to reach users.
Sportsbook.com is accepting multiple withdrawal requests in $2500
increments, which is handled by a processor dedicated to smaller individual transactions, but players can expect the backlog to soon carry over to this processor as well. SBR will contact
Sportsbook management to inquire on the next course of action.
05.04.2007 (12:05 AM CST)Sportsbook.com (SBR rating D+) gives update on lost batch of payoutsSportsbook.com management states that the large batch of bank wires from March 21st was scheduled to be sent on April 4th, but was lost by processors and has just recently been recovered. Sportsbook.com is claiming the withdrawals were resent on April 24th. SBR estimates that, if the process was successful, players will see the funds in their bank accounts no earlier than May 8th, two weeks after the latest execution date. Management has also informed
SBR that two processing companies are assigned payout requests based on withdrawal amounts. One is handling transactions for $2500 or less and the other is designated to sums above $2500. Some recent $2500-or-less payments have been confirmed by players in under a week. Payments above $2500 are currently facing a processing time of three weeks according to management and recent history suggests further delay is possible. Large balance holders requesting new
withdrawals may benefit from doing so in multiple installments below $2500.
| Read more 05.02.2007 (12:53 PM CST)Sportsbook.com (SBR rating D+) resolves baseball grading dispute; credits players. Bettors whose baseball wagers remain incorrectly graded are welcome to contact SBR. The error has likely occurred across the entire family of JEL (
Sportsbook.com Family)
sportsbooks.
05.01.2007 (05:40 PM CST)Sportsbook.com (SBR rating D+) incorrectly grades wagers; refuses to rectifySportsbook.com users who wagered on a total or runline on the
April 10th baseball game between the Brewers and Marlins and had the bet graded as a "push" (no action), are asked to contact SBR. The Sportsbook.com group of books has incorrectly 'no-actioned' the 10th inning tie that was postponed to the next day and has refused to acknowledge its rule (below) when debating with would-be winners.
Rule: In Baseball, all games that go at least the full 9 innings and finish tied as a result of a suspension of play, shall be graded as a push on all money line bets. However, all run line and total bets will have action. Note that this is an extremely rare occurrence. In the event of a change in Las Vegas rules, Sportsbook will adhere to the decision set forth in Las Vegas.
04.27.2007 (04:02 PM CST)I-Sportsbook (SBR rating D+) defects from Jazette Enterprises Limited (Sportsbook.com Group); players still unpaid. Turnkey Sportsbook, I-Sportsbook.com left JEL, which has been unable to pay players for over two months, on the 15th of April for the Futurebet Gaming Network. Although many Futurebet white label sportsbooks are able to pay their players, I-Sportsbook client funds appear to be in limbo between the two hosting operators. The new version of
I-Sportsbook.com claims it does not have player balances from when the site was hosted on the
Sportsbook.com/Jazette servers. The situation illustrates the added liability in playing with turnkey properties and why most are rated significantly lower than operator-owned flagship brands.
Player: On April 13th i tried to log onto my account and it said invalid username i spoke with a chat rep and they said it was because they were switching servers (which was scheduled to start on the 15th according to their website) they said i should be able to log on in a few days. I tried the next day and that chat rep said i was never a member and that until i remembered my username there was nothing he could do. Well the next day i was able to get to the cashier page and withdraw all funds they have still not reached me, each day i receive a new answer as to why my funds have yet to reach me. The current answer im getting over and over is that they need approval from the owner since my account was with the old network. I get this answer from EFS Caribbean who claims they have nothing to do with I-Sportsbook.com anymore. And the people at I-Sportsbook say they cant help me because my account was with the old network and can only contact the owner through email. I was a member with I-Sportsbook.com for 7 years without every having a problem before. I would like to thank you before you even reply because if i ever gamble on the internet again i know which sites to trust from your website. Is there anyway i can contact the owner am i being scammed?
04.22.2007 (11:34 PM CST)Easybet added to the SBR rating guide at D as part of Jazette Gaming Group, which includes
Sportsbook.com (SBR rating D+). Easybet is one of the many Jazette sportsbooks that has been unable to pay most players for over two months. (see forum topic:
Sportsbook.com withdrawal delay)
04.15.2007 (11:43 PM CST)BetUs (SBR rating D) players waiting two months for payment
BetUs payout complaints are similar to the
Sportsbook.com (SBR rating D+) withdrawal issues on a much smaller scale. SBR has received 29
BetUs withdrawal complaints since mid-February of which four have been resolved. BetUs appears to be attempting to buy time by telling the majority of these individuals that they have entered incorrect banking details and must resubmit their payout request. Two others reported that their bonus roll-over requirement has been increased after initially having been met. BetUs tells SBR that they, like many sportsbooks, are experiencing issues with third party processors. The book states that many of these issues have been addressed and users who have been waiting nearly two months should receive funds shortly. SBR will continue to monitor payouts from the BetUs family (D rated
SportsGambling,
Omni,
BetUs and
BetReduction) of books.
04.12.2007 (06:23 PM CST)
04.02.2007 (01:14 PM CST)More
Sportsbook.com (SBR rating D+)
withdrawals confirmed by SBRforum posters. Many players are still waiting for both checks and bank wires that were "processed" over ten days ago.
Sportsbook.com states that checks may take up to three weeks to reach users and that wait time may be up to one week less for bank wires.
03.30.2007 (06:50 PM CST)For almost two months Sportsbook.com (SBR rating D+) and sister books were unable to pay after losing the service of two payment processors. The many users who continue to wait are extremely encouraged by the confirmed payments. Nine players reported receiving bank wires. One SBRforum poster reported receiving a check.
03.23.2007 (11:32 PM CST)Sources tell
SBR that
BetOnUSA (SBR rating D-) will be moved back under previous operators within one month. BetOnUSA is currently part of
Jazette Enterprises Ltd (
Sportsbook.com and sister books). Accounts and balances would be transferred to a new software platform. The book will likely be off-line during the migration period. Users have larger concerns at the moment as
BetOnUSA and
Sportsbook.com withdrawals have not been processed since early last month. Management is adamant that the first batch of bank wires will produce at least some reports of payment early next week.
03.14.2007 (11:04 AM CST)Jazette Enterprises Ltd, including
Sportsbook.com (SBR rating D+),
Sportsbetting.com (SBR rating D+),
PlayersOnly (SBR rating D+) and
BetOnUSA (SBR rating D-), tells SBR that they have obtained a new bank wire processing service. Management states that players who have check withdrawals pending may wish to cancel those requests in favor of a wire. Bank wire is the sole option for withdrawals at this time and may take weeks depending on the order the request was received. The company has been pursuing a new check processor since parting with previous service proivders last month and does not presently have the ability to send checks. Some players have been waiting over a month for their funds.
02.27.2007 (10:35 AM CST)Oddsmaker (SBR rating D-) new sportsbook from former ownership of BetOnUSA (SBR rating D-). BetOnUSA sold it’s family of sites to Jazette Enterprises Limited (Sportsbook.com Group) in December of 2006. BetOnUSA is most known for giving players a free $50 account and then denying payouts to the few who are lucky enough to build their balance up to the $1,000 minimum required to withdraw.
02.26.2007 (12:02 AM CST)Deposit-only sportsbook, SportsbookPayer (SBR rating F-) website taken off-line. The scam website, which was designed to look like Bodog (SBR rating A+), managed to rob players of over $150,000. The latest known scam from this group is SportsbookAction24 (SBR rating F-). SBA24’s website imitates Sportsbook.com (SBR rating D+).
02.17.2007 (11:56 PM CST)CyberSportsbook.com users redirected to Bodog (SBR rating A+). Players should find details sent to registered email addresses. WWTS non-U.S. accounts were transferred to Bodog Sportsbook on Wednesday.
01.31.2007 (07:01 PM CST)BetOnUSA (SBR rating D-) and sister books acquired by Jazette Enterprises Limited (D+ rated Sportsbook.com). Sportsbook management tells SBR the BetOnUSA Group (Empire Entertainment Ltd) was purchased last month. All customer service and accounting is now directed to the Sportsbook building in Costa Rica. The purchase brings Sportsbetting.com (SBR rating D-) back to the company and gives Jazette ownership of the World Gaming software code.
JEL states that it will look into no-pay claims against BetOnUSA, including the latest from a player waiting four months for $1,000.16. JEL sportsbooks also have their own no-pay complaints pending. During the migration of SportingbetUSA (SBR rating D+) last October to Jel-owned SuperBook (SBR rating D+) some accounts, balances and pending wagers were lost.
12.04.2006 (01:17 AM CST)
The scam was first documented operating through CypressSportsbook.com. The con artists have opened many sportsbook sites since to perpetuate the scam. Players are brought in through tout sites and are made to feel like they are getting a special deal for large VIP players. The sportsbook then sucks the player for all it can before he or she begins asking for the funds back. The group is known to request the bettor to send Western Union transfers to Poland. Below is an email sent to the player by Executive:
"Mr. ******* thank you very much for becoming a member of the internets premier sports wagering websites executivesportsbookdr.com . In setting up your account your referrer Tony made an error with the minimal deposit requirements for a Platinum Plus Member. All Platinum Plus accounts need to be at the minimal deposit level of $2,500USD. We will need to receive an additional $1,500 from you and your account will be activated immediately. After we receive your additional deposit today your ATM Card and Sports pager will be shipped to you immediately and you will receive everything no later than tomorrow November 29th, 2006 via Federal Express. Thank you for your business and we apologize for the error that was made on the start-up of your account. Thank you Sir. -Chad Halloran Accounts Mgr."
11.17.2006 (10:19 AM CST)
Sportsbook.com (SBR rating D+) chose to cease servicing players in select states that have individual laws against gambling and void all pending bets. Below is the latest complaint from a player cheated by Sportsbook.com.
Player: As I would imagine you are already aware, Sportsbook.com has disabled accounts for all betters in states with specific laws against online gambling. This went into affect about 5:00 Tuesday November 14th. All pending future bets were graded as no action. Unfortunately, I have bets that included $300 to win $1000 on Johan Santana for AL Cy Young, $100 to win $1200 on Derek Jeter to win AL MVP, as well as bets on Albert Pujols and Ryan Howard to win NL MVP which would have brought a minimum of a $190 profit. So instead of being paid off on these wagers, I have been told I will only get back the amount of the wagers themselves. I was sent a message saying a total of $3921.38 would be sent to me via Federal Express in the next couple of days, the problem is that with my balance and the total of the pending wagers, the amount should be for $4351.38 or for $430 more than what they claim they owe me.
10.13.2006 (06:39 PM CST)
After Sportingbet Plc severed itself from its US-serving brands, complaints began to flood the SBR mailbox. Non-US players in the newly sold sportsbooks were told that all pending bets would be canceled. This was due to the new company, Jazette Enterprises Limited’s noncompete agreement with Sportingbet Plc. Jazette (JEL) agreed not to service non-US players and to steer its international players back to the Plc’s remaining non-US serving sportsbooks. Fortunately, Non-US players were contacted this evening and told their accounts would be maintained and transferred to a different sportsbook. However, JEL decided to acknowledge specific US State laws and discontinue servicing players where they apply. Sportsbook.com and its sister sites have told players living in the offending states that they will not be paid their impending winnings. SBR will discuss the remaining complaints with individual property managers/owners. Players with canceled winning wagers or canceled wagers that have gained market value should contact SBR.
10.12.2006 (04:47 PM CST)sells Sportsbook.com (SBR rating D+) and US-facing business to "existing management team"
Statement: Sportingbet announces that it has sold, on 12 October 2006, its US-facing sports betting and casino business (the “US Operations”) to Jazette Enterprises Limited (“JEL”) (the “Disposal”). Sportingbet received cash consideration of US$1 for the shares and related assets of the US Operations, and has discharged excess liabilities amounting to approximately US$13.2 million. Had the business been closed, the Board estimated that the cost of severance and closure would have amounted to approximately US$14.0 million – a total saving of circa US$27.2 million. Full Statement
The press release suggests that Wallstreet, Aces, and SportingbetUSA (SBR rating D+) will move US players under a different brand, likely Sportsbook.com. Sportingbet Plc has retained ownership of these highly marketable website domains. Paradise Poker will relinquish its share of the US poker market. The poker giant will also be retained by Sportingbet Plc and cease taking deposits from US players at 11:00 a.m tomorrow.
SBR is currently investigating claims that the group has canceled winning future wagers of players who reside in US states that have specific laws against gambling.
10.11.2006 (09:06 PM CST)
BetWWTS (SBR rating B+) is the latest sportsbook under a public company attempting to solidify plans to privatize. Betcorp Ltd released a statement this evening acknowledging that if it was unable to move its US-focused brands under private ownership by Friday, services to the US market would close. Sources within the company tell SBR "It’s likely you will see the last two public giants privatize within the next 48 hours but of course, all [Betcorp sportsbook] players will receive their funds immediately if this is not achieved." Sportingbet Plc, the parent company of Sportsbook.com, also released a statement today saying that it would look to sell its US-focused brands. Although the safety of WWTS player funds are not in question, SBR has downgraded the BetCorp Group to B+. The books will be reevaluated once it is known if account holders will maintain the ability to wager.
07.27.2006 (09:24 PM CST)The sportsbook agreed to reevaluate previous decisions which resulted in multiple balance credits. Bonus and winnings confiscations have been reversed, as well as voided winning wagers dating back to last year’s British Open bet on Tiger Woods. The sportsbook is addressing the policies, or lack thereof, responsible for these actions. It is expected to stand by new universal policies that treat all players equally regardless of the type of action given to the book. New procedures include prorating bonuses for players asked to leave any of the many websites and settling winning bets made on obvious or gross errors at the correct market price (average betting odds) instead of canceling. The Sportingbet Plc family will be reevaluated once all pending issues are concluded and these new policies are solidified. Players with a complaint against the Sportingbet Group, which include Sportsbook.com (SBR rating D+), should contact SBR.
07.05.2006 (01:15 PM CST)Company continues Bait n’ Switch bonus scam.
Sportingbet Plc steals winnings from player, citing a mystery "bonus abuse" rule. SBR has received numerous complaints from players who were attracted to incentives from the many Sportingbet Plc brands, which include Sportsbook.com (SBR rating D+) and SportingbetUSA (SBR rating D+). If the player has accepted bonus offers from the different books and goes on to win, he is susceptible to the confiscation of all funds above the total amount deposited. SBR has contacted Sportingbet Plc on multiple occasions to verify that utilizing more than one site is not a violation of any rules.
SBR poster ’dvorak51’ shares his experience with the Sportingbet Group’s Aces.com (SBR rating D+).
7/5/2006 8:32:38 PM Update: Sportingbet management refunds player’s winnings and adds free-play bonus for inconvenience.
06.18.2006 (02:29 AM CST)Industry scammer continues to trick players into joining sportsbooks. Robbie McPhail is operating LegendSportsbook.com which has attracted bettors looking for the real Legendz (SBR rating A-). SBR warned players in March of Mr. McPhail’s LasPalmasSportsbook.com after readers reported depositing in what they believed to be LasPalmas (SBR rating C). Bettors should also beware of OceanSportsbook (SBR rating F) and AmericasBookie (SBR rating F). Both are part of this network of scam sites and are spamming email lists offering large bonuses.
05.11.2006 (06:39 PM CST)Player experiences improved service from MVPSportsbook (SBR rating C+) after move to the BetonSports facility completed last month.
"Hello. I do not need any assistance but want to relate my experience with mvpsportsbook.com
2 days after the Superbowl this year I decided to withdraw a good portion of my winnings- it was very frustrating as it had to be processed by phone and Accounting was always away or too busy to take the call- it took a good portion of a week to get a withdraw processed
By contrast yesterday I decided to withdraw funds, and they now process the withdraw request on-line and it was in my account exactly when they said it would be there- within a day- very pleased with the turn- around"
05.08.2006 (11:53 AM CST)
The Hollywood website and player accounts will be activated on Sportingbet’s World Gaming system today. Players will still be able to reach the book’s customer service manager Victor and his staff, which has also migrated to the World Gaming office, by calling 1-800-220-0002. Marty, one of the industry’s top General Managers who is credited for much of the book’s success, will no longer be involved with Hollywood. HollywoodSportsbook.com will feature World Gaming’s lines and will no longer offer players a -107 lineset. Hollywood has been downgraded to B as SBR monitors the book’s transition, anticipating the potential for changes in operational procedures. Sportingbet company press release can be found here.
5/9/2006 (3:16:55 PM) UPDATE: System migration is rescheduled to be completed tomorrow morning. Banking will resume at this time.
04.25.2006 (11:39 PM CST)Player waiting one month for $3,150 withdrawal from Sportsbook.com(SBR rating D+). SBR to inquire about bankwire which was validated by managment on March 15th.
Player: "Dear Sirs, I have been experiencing some severe problems with the online sportsbook SPORTSBOOK.COM. As you may see from my attached correspondence, I bet on the 2006 Oscars and won $3,000.00 on Best Picture. I contacted them and asked for withdrawal, filling out their online form for bank transfer.
However, since then, I have not received the money. My account with them shows no money on it, and they keep not responding to my various e-mails. I am desperate! Is there anything I can do? Is there anyhow you could help me with? Please be kind enough to advise! I would be most grateful if you could do anything to help me!!! Thank you so much in advance."
04.21.2006 (02:57 PM CST)Sportingbet Plc returns $24,000 confiscated from client in October 2005. Over the course of a year the player had used multiple Sportingbet Plc sites including PlayersOnly(SBR rating D+), LinesMaker(SBR rating D+), SportFanatik(SBR rating D+), SportingBetUSA(SBR rating D+), Aces(SBR rating D+) and Sportsbook.com(SBR rating D+). The amount confiscated was the sum of what the player had earned in bonuses and won overall from the family of sportsbooks. SBT management originally stated that the player was violating the spirit of the bonus although the company’s client support has maintained that utilizing multiple sportsbooks and incentive offers was acceptable. Other Sportingbet players hope to experience the same success in resolving their issue and recovering their funds. SBR is currently speaking with Sportingbet’s corporate office about these matters.
03.22.2006 (06:08 PM CST)ALERT: Rip-off sportsbook site owned by Robbie McPhail. LasPalmasSportsbook.com is designed to con players into believing they are actually playing with five year old sportsbook, LasPalmas(SBR rating C) (betlaspalmas.com). The new cyber-squatting website comes complete with LasPalmas graphics and logos but operates on the Bet33(SBR rating F) wagering platform. The site was previously used to redirect traffic to the real LasPalmas for referral earnings.
03.15.2006 (09:23 AM CST)SurvivorSportsbook(SBR rating F) refusing to pay Steelers Super Bowl future bets. Survivor is part of the EZ Sports Group which is known for attracting bettors with generous odds on future wagers that they have no intention of honoring. The scam allows the books to take continous action on multiple teams through out the season, eventually stiffing backers of the championship team.
Player: "i won 6600 on the steelers to win the superbowl and this company refuses to pay out. What have you heard about them they complain that i dont bet enough and all this bull****. I have only collecte a grand so far. They are survivorsportsbook.com and they suck"
02.26.2006 (03:57 PM CST)owned by Sportingbet Plc, now used as a handicapping site to promote the Sportsbook.com brand.
02.17.2006 (11:22 PM CST)Sportsbook.com (SBR rating D+) and SportsBetting.com (SBR rating D+) agree to refund $15,000 in casino losses to bettor. The correction comes one month after the player complained to SBR that his account was hacked and funds were lost in the casino. The sportsbook maintains that the funds were missing due to a "glitch". The balance adjustments will mark the sixth correction of this kind.
02.01.2006 (11:47 PM CST)ChampSportsbook (SBR rating D-) defaulting on payment plans.
Player: "Boy am I hoping you can help me out. I’m having real problems with a payout from Champsportsbook.com. I’ve been playing with them for two years now and have spent a lot of money with them. I’m currently trying to withdraw 10,000 from my account with them. They told me that I would have to take the payments in increments of $2,000/per week for 5 weeks. I’m totally fine with that format. The problem is they paid me one payment of 2k for the week of January 7th after a whole lot of hassle and that’s it."
Players should pursue immediate payment from ChampSportsbook and its FutureBet sister sites, regardless of the amount. This company is known for being unprepared for large batches of withdrawal requests like those that occur following the Super Bowl. Although SBR has been successful facilitating some payout plans, it is not uncommon for bettors to wait months for small sums.
12.03.2005 (11:30 AM CST)Problems continue for bettors with books under the Sportingbet umbrella. Although management has resolved some individual complaints, the company continues to unjustly debit client accounts. Current complaints include voided winning wagers, the closure of accounts and confiscation of profits from those accounts, and the seizing of earned bonuses. The majority of gamblers likely will not experience these issues although bettors who successfully utilize the company’s promotions may be severely penalized without warning.
Player reports AllProSportsbook(SBR rating D+) confiscating funds and ignoring emails.
Hi, this is my first time sending you (sportsbookreview.com) E-mail. I have an account in Allprosportsbook.com. I have been using this account since August 2005. But recently, this company gave me some hard time. They paid slow, E-mail no reply and deducted all of my bonus in my account eventhought I have covered the rollerover requirement. But that wasn’t a big deal. I don’t really care about the bonus, I also told them I do not want any further bonus in my account. After then, I only deposited twice and received $77.50 automatically right after. Then I kept wagering a lot and requested a payout. at that payout, They also deducted the $77.50 bonus. that’s fine! after then I still wagered for a while without any deposit. then I requested another payout. But they still deducted the same amount of $77.50. That’s my money, not the bonus. Then I talked the live chat person, and he said they will check for me. I also send that company an E-mail about thit case. so far they still haven’t replied me. I have no idea if they return me $77.50 or not. They might have system error or they don’t even care of their clients money. If I make another withdrawl next time. I might still have money deducted.
11.04.2005 (01:47 PM CST)Sportingbet (SBR rating C) stealing player balances? SBR has received reports from two players who have had funds confiscated. The book’s emailed explanation to these players states that this is occurring because these bettors have been depositing for the sole intention of receiving the bonus and therefore are in violation of the bonus rules. The book calculated how much the player will now receive by returning funds up to the amount deposited and thereby voiding winnings and legitimately earned bonus funds. The Sportingbet Group has historically allowed multiple accounts within their many affiliated sites and has promoted their bonus plans independently. SBR had previously verified that players were encouraged to take part in independent incentive plans and use multiple accounts within the family of SBT Plc sportsbooks. Thus far SBR has email history suggesting that Sportsbook.com and sister sites have unjustly confiscated over $22,000 in account balances. This gaming giant has been the source of serious complaints in recent months and will be reassessed pending management’s actions on these cases.
11.03.2005 (11:11 PM CST)Sportsbook.com (SBR rating C) and the Sportingbet Group’s accounting errors leave players without access to funds for weeks. The operation services over 50 sportsbooks and many players unknowingly utilized more than one of the heavily marketed websites. Sportingbet has recently told some of these players that they would have to consolidate their accounts and that they would receive their balances via book-to-book transfers to one of the family’s websites. Bettors have reported waiting two weeks for five-figure sums, as the book attempts to get its records in order. Although this delay is frustrating, SBR has told players that this is likely a botched procedure that will be corrected in time. SBR to inquire with management.
10.21.2005 (11:36 PM CST)BetUSA upgraded to C+ after distinguishing itself from the Sportingbet Plc family, to which it belongs. BetUSA’s ownership has proven that it has the ability to act independently of its sister books like PlayersOnly and Sportsbook.com (SBR rating C). The book employs its own customer service staff for advanced player inquiries and management has made decisions on wager grading that have differed from its larger sister books. Recently BetUSA paid players who bet Tiger Woods to win the British Open, while players who wagered with the flagship SBT Plc books saw their winning wagers canceled. BetUSA clients still must deal with the same flawed accounting department that is sometimes responsible for payout delays.
10.09.2005 (11:04 AM CST)Sportsbook (SBR rating C) complaints over canceled winning wagers mount. The book’s rules state that wagers place on erroneous lines will be settled at the correct odds. Sportsbook is not operating according to these rules.
"Dear Sir, I have been a customer of sportsbook.com for several years.On 10/1/05 I wagered a small 5.00 to win 85.00 on Tarver to win by decision over jones.I should of won 85.00 but management cancelled the bet after the fight was over stating they made an error on the line.I want to make people aware that this site did not make good on their bet.Instead of just paying the 85.00 in good faith they choosed to cancel the wager after the fight ended.I spoke to management to no avail.They said that they can cancel wagers at anytime.Very bad business."
10.05.2005 (09:27 PM CST)Players again upset that Sportsbook.com (SBR rating C) cancels winning wager after match is final. The latest incident revolves around the Tarver vs. Jones fight. While this line, unlike others in their recent history, was indeed ’off’, Sportsbook again had the unfair advantage of knowing the outcome before deciding which wagers they would honor. Sportsbook’s rules state that when a winning wager is canceled due to a gross error the wager must be settled at the correct price. The book seemingly ignores this rule.
09.16.2005 (03:23 AM CST)Sportsbook.com (SBR rating C) voids another player’s winning wager after event had finished. This is the third complaint from players with the Sportingbet Group whose funds were debited due to what Sportsbook.com management calls a "bad line" on Tiger Woods to win the British Open. SBR has presented Sportsbook.com with information showing that these odds can not be considered an "obvious error". Players would have a legitimate complaint if the wager was simply canceled prior to the event but since Sportsbook waited weeks after the event had conlcuded, these players are victims of theft.
SBR would also appreciate hearing from bettors who wagered on participants other than Tiger Woods to win the British Open whose wagers were graded as a loss.
08.09.2005 (01:56 PM CST)The VIP stock up another 3% today continues to rise as investors bid up the price. The shares have now nearly doubled. VIP is recognized as having one of the top management teams in the industry and offers excellent bonuses and loyalty programs for casual players.
07.11.2005 (03:39 PM CST)Sportingbet Plc family of sportsbooks refusing to pay players this week. Players file multiple complaints against such books as Sportsbook.com, SportingbetUSA.com and Aces.com, citing that the below notice was first posted today.
"Note: There will be no withdrawals processed the week of Monday July 11th to Friday, July 15th. Withdrawals will resume normal processing July 16th. We apologize for any inconvenience caused."
Sportingbet users complain that they were not given any notice that their funds would be inaccessible. Many players will actually be forced to wait until the 18th, due to some banking methods being available for processing only on weekdays. Sportingbet management claims that this freeze on player funds is due to a website upgrade, which suggests players could have been informed well in advance. A likelier reason for this hold on account balances is that Sportingbet recognizes a very slow week in sports and would like to prevent a wave of withdrawal requests that occur when there is little to wager on.
04.08.2005 (10:14 AM CST)Players continue to complain that Sportsbook.com (SBR rating C) is sending payouts by check after confirming that the withdrawal would be processed via Neteller. This is proving to be costly for those using foreign currencies and for those who wished to redeposit into a different sportsbook.
03.14.2005 (11:03 AM CST)and announces they will eliminate withdraw audits. Many insiders, including SBR, long suspected the highly unpopular ’audits’ are mainly used as a way of punishing winning players and discouraging withdraws. This procedure has continued to be a drag on the entire Sportingbet group rating, of which Sportsbook.com is the largest member. The group last sported a top 20 sportsbook in 2002 with their second largest member SportingbetUSA, which reached a peak rating of B+.
03.06.2005 (06:42 PM CST)Players with Sportsbook.com (SBR rating C-), Intertops (SBR rating B+), BetOnUSA (SBR rating D-), submit new complaints. Positive Feedback submitted by players at Bodog (SBR rating A-), Diamond International (SBR rating B+), Mybookie (SBR rating C), and PayoffsPlus, which has been upgraded from C to C+ this week.
02.14.2005 (04:47 AM CST)
"I recently requested a payout on 2/7/05 at about 8am, via Neteller. Two days later, at approximately 4pm, I finally e-mail them about this. Within 30 minutes, I received a reply stating that my withdrawal had been sent...to my bank account! On my receipt is says clearly that it is a Neteller withdrawal. I contacted customer service, and they told me that it was already processed as such, and there was nothing more they could do. I would not recommend this book to ANYONE!!"
01.22.2005 (12:55 AM CST)Sportsbook.com (SBR rating C) and sister sites under Sportingbet management not honoring bonuses. In the past few weeks SBR has received an influx of complaints from players who feel cheated claiming they were victims of dishonest marketing. Players filed complaints ranging from not receiving promised bonuses after numerous email requests as well as bonuses being unjustly confiscated upon cashout. SBT management states that these players did not meet their wagering requirements. However, they were assured by clerks, verbally and by email, that these requirements were met and the bonus would not be lost. SBT sportsbook owners have admitted that there is a software glitch responsible for showing wrong information regarding the progress of the player’s bonus roll-over.
12.30.2004 (01:35 PM CST)best sportsbook in the world; BoDog (SBR rating A-), lightened things up with a publicity stunt of the like the industry had never seen before. The BoDog CEO, Cole Turner, staged a kidnapping in the jungles of Asia by a Kung-fu homosexual rebel tribe. Industry insiders are still scratching their head over that unusal publicity stunt. On a more serious note, the opening of Hail Mary Sportsbook is a "Must See" look back.
12.11.2004 (06:47 PM CST)who stiffed players as the owner of the defunct Apex Sportsbook, is using the Apex website to promote his sportsbook affiliates. ApexSportsbook.com features ads for Pinnacle Sports, Hollywood107, Sportingbet, SBGglobal, Cybersportsbook and Mybookie. SBR is asking these sportsbooks to withhold any commission payment to Robbie or to work out an arrangement where the stiffed players can begin to receive payment. SBR will be able to provide a list of players owed. Robbie’s new sportsbook, PlatinumSportsbets (SBR rating F) is also promoted on this site as well as his other sites which include Askthebookie.com.
12.10.2004 (11:15 PM CST)Sportsbook.com (SBR rating C) scares another player with the "account audit". SBR receives regular slow-pay complaints from Sportsbook.com players who find their accounts frozen due to an account audit. This audit often follows the player’s first above average-sized withdrawal request. It can be very stressful for long time customers who never previously won a large amount and were unaware of this practice. SBR tells the player that history suggests the funds will arrive in a few weeks or less, but this does not stop them from asking about a sportsbook who will treat them like a valued customer when they are fortunate enough to go on a winning streak.
“So… now we are at the point where they are telling me numerous times that they are ready to release the funds, but somehow they keep putting it off and not getting back to me in the time frames promised. They also have me talk to a different person each time and just give me the run-around with vague statements like "we are working on it", and "you will hear from us real soon". I am holding out hope they will deliver the funds that I requested soon, but frankly the way they have handled this gives me a lot of concern. They have gladly and quickly taken any money I have paid to them, but seem to be avoiding having to pay me for my winnings.”
12.02.2004 (02:50 AM CST)Sportsbook.com (SBR rating C) now 7 days late on ACH (e-check) payout. Sportsbook.com management is tracking payment. Update 12/2: Player receives payment in full
SportsbookUSA (SBR rating F): Player waiting for withdrawal of $724 since September 3rd. SportsbookUSA tells SBR they will advance the payout request to accounting and claim they do not know why it has yet to be processed. Withdrawal requests continue to be stalled in this book’s system.
Internet1x2 (SBR rating F): Player reports being paid $6,000. Complaints are still being filed but the overall amount of player debt that SBR has on record is slowly decreasing.
Changeabet (SBR rating F-): New complaints coming in from multiple players owed small amounts. Changeabet and their sister sites are currently offline.
Bahismerkezi (not rated) owes player over $16,000 since November 7th. Phone line only offers an answering machine. Bahismerkezi is not responding to emails.
English Sports Betting (SBR rating F-) SBR receives no-pay complaints against ESB almost daily. This scam operation owes more players than any other active sportsbook.
11.15.2004 (12:58 PM CST)So my experience begins with sportsbook.com. I have been using online bookmaking sites for years and never ever heard of anything like this before. My account was debited $100 because they told me that they gave me the $100 by mistake. All I know is that I had only about $300 remaining in my account, and I bet it all. After I won the bet and I expected to receive $270 in winnings plus the Principe bet of $300 = $ 570. So I should have $ 570 in my account. I only received $ 470. I called up sportsbook.com and they told me that they credited my account an extra $ 100 two weeks ago by accident. They told me their computers gave me the extra $ 100 by accident and then they manually took the money out. (Wouldn't it be nice if they had sent me out some sort of e-mail letting me know what was going on, rather then just taking the money out of my account and letting me figure it out on my own).
Then (according to Sportsbook) it happened once again, their computers did it again, giving me an extra $100. Then once again they manually took the money ( $100 ) out. That's twice in one week and I never knew it even happened once, because my computer doesn't give me that info. All I know is that my balance was always right until last night when I saw that $ 100 was missing out of my account.
When I called them, they told me that they would e-mail me my history and it should take 48 hours to receive. ( 48 hours for a fax, WOW ) All I know is that on my computer screen, I can't see any of these mistakes that they claimed to of made They also told me that their a huge public company and that they have no reason to cheat me. They could give two sh-t's if I stay their customer. What a joke. I have now closed my account.
So once again, I feel very cheated and I think Sportsbook.com is very shaddy!!!!
10.02.2004 (04:41 PM CST)This week’s slow-pay complaints come from players with BetCSI (SBR rating F-), BetUs (SBR rating F+). Scam outfit, English Sports Betting (SBR rating F-) clients continue to supply multiple no-pay complaints. Sportsbook.com (SBR rating C) player reports his account is locked due to “random account audit”. Three of the many players owed by Internet1x2 (SBR rating F-) have reported payment in full via bank wire. SBR will continue to pursue and monitor payouts for those seeking withdrawals from Internet1x2.
09.12.2004 (12:46 PM CST)The top A+ group of sportsbooks reporting no problems handling the load are Pinnacle A+ (www.pinbet.com), VIP Sportsbook A+ (www.VIPSportsbook.com). Load problems have caused slow downs at BetWWTS A+ and BetJamaica A+. A complete phone listing for all sportsbooks is located here.
09.06.2004 (12:24 PM CST)It is confirmed that ownership of the defunct Apex Sportsbook is managing Platinum SportBets (SBR rating F+). The main figure in the Apex disaster, Robbie McPhail, is introducing himself as Platinum SB’s customer service manager. SBR cautions players of this new site, www.4platinumsportsbook.com, and its excessive promotional offers.
08.31.2004 (09:02 AM CST)Player reports 2 month no-pay from BetUs (SBR rating F+). Ewinner (SBR rating D-) source of multiple slow-pay complaints. SportsInteraction (SBR rating D) receives multiple complaints regarding slow-pay and customer service. Three Sportsbook.com (SBR rating C-) customers report they are still waiting nearly 2 months for bank wires. Another Internet1x2 (SBR rating F-) victim reports 9 month no-pay. Betsrus (not rated) cold calling players offering 75% bonuses. Players should be cautious of unknown books calling-for-cash.
07.20.2004 (04:44 PM CST)SBR receives influx of Sportingbet PLC sportsbook complaints. Sportfanatik (SBR rating D+) client reports unjust bonus confiscation. Allstar.com (SBR rating C-) player files complaint over missing check. A SportingbetUSA (SBR rating B-) client claims withdrawn funds left his player account but never reached his Neteller account. A 2nd SportingbetUSA player contacts SBR about unjust bonus confiscation. Mysportsbook.com (SBR rating C-) loses multiple bank wires during processing.
06.04.2004 (02:04 PM CST)BetOnSports Apexsportsbook.com lowered form D to F+ and Betonsportsonline.com, SBR Rating coverage initiated at F+
06.04.2004 (02:04 PM CST)Sportsbook.com Apexsportsbook.com lowered form D to F+ and Betonsportsonline.com, SBR Rating coverage initiated at F+
06.04.2004 (02:04 PM CST)BetOnSportsOnline Apexsportsbook.com lowered form D to F+ and Betonsportsonline.com, SBR Rating coverage initiated at F+
05.21.2004 (04:03 PM CST)Sportsbook.com lowered from C+ to C
05.21.2004 (03:53 PM CST)Just two weeks after a rare upgrade, SBR is forced to lower Sportsbook.com to a rating of C. SBR is hit with no less than 10 complaints on Sportsbook.com. Players should note that SBR recognizes that Sportsbook.com has a good selection of summer sports including tennis, golf, NASCAR, ect. Players funds are not at risk however players need to realize that this is a difficult book to get a payout. Sportsbook.com is known in the industry to have deep pockets but short arms.
05.16.2004 (11:37 PM CST)include another NO PAY complaint from WorldWager (SBR rating F), Ladbrokes (SBR rating A+) for very poor customer service, Sportsbook.com (SBR rating C+) with another disappointing slow pay complaint - SBR recent upgrade of Sportsbook.com now under reconsideration
05.07.2004 (05:17 PM CST)recently upgraded by SBR not a popular move as players write in with fresh complaints and to voice their dissatisfaction with the upgrade
05.06.2004 (12:42 PM CST)BetUS Grande upgraded from B+ to A-, SportingBetUSA upgraded from C+ to B and Sportsbook.com upgraded from D+ to C+
05.06.2004 (12:42 PM CST)MaximSportingbet Grande upgraded from B+ to A-, SportingBetUSA upgraded from C+ to B and Sportsbook.com upgraded from D+ to C+
05.06.2004 (12:42 PM CST)Sportsbook.com Grande upgraded from B+ to A-, SportingBetUSA upgraded from C+ to B and Sportsbook.com upgraded from D+ to C+
05.06.2004 (12:42 PM CST)SportingBetUSA Grande upgraded from B+ to A-, SportingBetUSA upgraded from C+ to B and Sportsbook.com upgraded from D+ to C+
01.03.2004 (12:00 AM CST)Sportsbook.com raised from D+ to C-
09.13.2003 (03:11 PM CST)Sportsbook.com complaints rolling in; making a bet is easy but making a withdrawal is a different story.
08.20.2003 (12:00 AM CST)Sportsbook.com MaxiSportsbook.com - Downgraded from the Black List to the RUN! List - SBR Rating lowered to F
08.20.2003 (12:00 AM CST)MaxiSportsbook MaxiSportsbook.com - Downgraded from the Black List to the RUN! List - SBR Rating lowered to F
06.18.2003 (09:56 AM CST)This week's complaints - Sportsbook.com, Gibralter, Sportbet, MVP.
04.27.2003 (05:39 PM CST)Sportsbook.com, a long time SBR Black List member, producing record amount of complaints.
04.26.2003 (05:18 PM CST)Warning: Jazz Sportsbook www.jazzsportsbook.com is NOT the real Jazz Sports www.jazzsports.com. Jazz Sportsbook is trying to benefit on Jazz's good name - This could easily end up being a scam.
03.27.2003 (05:03 PM CST)Sportingbet shares tumble again - Holding Co. for SportingbetUSA, Sportsbook.com has fallen 70% in past 12 months - nagging customer service complaints possibly indicative of poor management.
09.23.2002 (09:47 AM CST)LionBet This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
09.23.2002 (09:47 AM CST)Rio This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
09.23.2002 (09:47 AM CST)SportsbookUSA This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
09.23.2002 (09:47 AM CST)SportsInteraction This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
09.23.2002 (09:47 AM CST)Sportsbook.com This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
09.23.2002 (09:47 AM CST)LionBets This week's serious player complaints: Little NASA (on RUN! List), SportsInteraction (on Black List), SportsbookUSA, Sportsbook.com(Black List), LionBets(on RUN! List)
05.08.2002 (03:34 PM CST)AcesCasino GoldenPalaceSportsbook.com -Downgraded to the Black List - Blatantly confiscating players winnings
05.08.2002 (03:34 PM CST)Sportsbook.com GoldenPalaceSportsbook.com -Downgraded to the Black List - Blatantly confiscating players winnings
02.19.2002 (10:23 AM CST)Sportsbook.com - Already on Black List is setting records for amount of complaints - further downgrade possible
12.05.2001 (01:04 PM CST)Sportsbook.com EZSportsbook.com - Downgraded to the Black List - Slow pay and possible no pay developing
12.05.2001 (01:04 PM CST)EZSportsbook EZSportsbook.com - Downgraded to the Black List - Slow pay and possible no pay developing
11.01.2001 (01:19 PM CST)Sportsbook.com - Downgraded to the Black List(2nd time) - Deteriorating customer service - Merger related problems
11.01.2001 (01:19 PM CST)Rio Sportsbook.com - Downgraded to the Black List(2nd time) - Deteriorating customer service - Merger related problems
07.28.2001 (12:14 PM CST)BetUS Sportsbook.com - Upgraded - Removed From the Black List - Agreed to be acquired by SportingbetUSA
07.28.2001 (12:14 PM CST)Sportsbook.com - Upgraded - Removed From the Black List - Agreed to be acquired by SportingbetUSA
07.28.2001 (12:14 PM CST)MaximSportingbet Sportsbook.com - Upgraded - Removed From the Black List - Agreed to be acquired by SportingbetUSA
07.28.2001 (12:14 PM CST)SportingBetUSA Sportsbook.com - Upgraded - Removed From the Black List - Agreed to be acquired by SportingbetUSA