Wagerweb player forced to take higher fee withdrawal option
Update: On September 27, SBR reported on a Wagerweb Sportsbook (SBR rating C+) player who had a total of $18,000 in check withdrawals pending. The player complained that his oldest request was 130 days old, requested May 29, and was outside of the already lengthy six week time-frame to receive checks. SBR followed up with Wagerweb management at the time to discuss the complaint.
Wagerweb indicated that the player's payouts were being handled, but did not specify if the withdrawals would come free of charge. In a similar complaint, a player who was owed $3,000 received three free withdrawals through a Person to Person (P2P) option after he reported waiting 106 days for his check payout.
The player owed $18,000 however has not been offered free withdrawals. He has written to SBR again claiming that he has been receiving two $750 payouts through P2P each week at an $80 fee per transaction. Another bone of contention is that his check payouts are still marked as pending, so he has no idea if these overdue requests will be received or when.
Sportsbook Review has followed up with Wagerweb management on the status of the pending checks and if the user will receive a credit for future withdrawals in light of the fees he has already paid. Generally, when a betting site is unable to offer a given withdrawal option and a user is faced with waiting longer or paying more, credits or free payouts are given in good faith.
Wagerweb players in need of payout assistance should write to SBR at email@example.com.