VivaroBet Sportsbook confiscates €2,000 from player
A VivaroBet Sportsbook (unrated) player submits an account complaint. The player claims that approximately €2,000 was confiscated by VivaroBet when the sportsbook closed his account. The player claimed that after following up, he was told the decision was made by the risk management department.
The player claims that he was told that even his deposits would not be refunded. Interestingly, the player himself was not accused of fraid, instead VivaroBet claimed his actual bets were fraudulent. He was given no additional information about the issue with his wagers, cannot access his account, and has no recourse.
He provided the corresponding exchanges with the sportsbook in his complaint to SBR. SBR is following up on this player's dispute, and will update this report.
This is the only pending complaint against VivaroBet (also known as VBet).
Players with issues at VivaroBet are asked to write to firstname.lastname@example.org.
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