Unibet Sportsbook dispute
A Unibet Sportsbook (SBR rating C) player has filed a complaint with Sportsbook Review. The player claims that he created an account with Unibet on February 26th, deposited €50 via Skrill and increased his balance to €300. Unibet allegedly locked the player's account in March and asked for ID documents.
The player obliged and sent Unibet scans of all requested documents. He claims two weeks went by without a response. He decided to try his luck over telephone and was allegedly told that a final decision was made: His account was staying closed and his funds would not be returned.
After protesting with Unibet.com, he was told that the decision was made by the security department and that no further discussion was possible.
SBR has reported in the past on multiple Unibet confiscations. Unibet players often complain of poor customer service and a lack of details.
SBR has followed up with Unibet management for comment on this case.
SBR will update this report.
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