Sportsbook Review.com provides an SBR Industry News video update for Tuesday, February 19th, 2013. Topics covered in today's show include a Unibet Sportsbook dispute reported by SBR this past week, as well as an update on the PointCasino.com (SBR rating D) bonus winnings confiscations which have been covered at length by SBR.
Unibet addresses sportsbook dispute
Unibet (SBR rating C) has addressed the dispute reported by SBR this Saturday. A player claimed that after depositing €200 for a Christmas bonus promotion, he ran his balance up to €512 before having his account closed. After 1.5 months, the initial deposit was refunded and no winnings paid.
Unibet told SBR that this player was part of a bonus-abuse group which each sent in fake documents to verify their accounts. Due to the alleged document fraud, Unibet refunded only the deposit. SBR has asked if Unibet would be willing to share evidence to support their findings.
PointCasino confiscates more player winnings
PointCasino.com has confiscated the winnings of two more players. The first player deposited €200 for Super Bowl Weekend, increasing his balance to €1500. He was accused of wagering on total goals in soccer markets, which PointCasino now prohibits. The player disputes this by stating his bets were on "both teams to score markets", which are different from traditional goal line markets. PointCasino confiscates his €1300 in winnings over the €200 he won with those bets.
A second player was accused of violating terms and conditions by betting on Asian handicaps. Is balance was at €1484 after a €200 deposit and a 100% bonus. He says that one day after he accepted the bonus, PointCasino modified their fineprint to disallow Asian handicaps, goal line wagers, and a bevy of other bet types. The sportsbook then retroactively enforced their new rules, confiscating his winnings.
PointCasino is refusing to discuss these cases with SBR, and has been initiated with a rating of D in the SBR Sportsbook ratings guide.
GoalWin.com dispute resolved
A GoalWin.com player stated that he deposited €1200 in December 2012 and that his account was closed without word. He provided his documents to verify his identity and his account was unlocked in January. However the player claimed that his €1200 balance plus the one-to-two hundred he made in the poker room was gone. He filed a complaint with SBR after not getting anywhere with GoalWin customer service. SBR followed up on the case, and one day later, GoalWin credited the player with the funds, citing a technical error. This matter is now resolved.
Two Dimeline issues
Two Dimeline Sports (SBR rating C) players report being slow-paid for a combined $17,900. Dimeline management has addressed one of the claims by stating the player should be paid in one week. This was three weeks ago. The sportsbook lost most of its payout methods and has earned multiple complaints from users on poor service. Dimeline's sportsbook rating is currently in review.
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