Sportsbook Review News Broadcast released

In today's sportsbook news industry video broadcast, newswoman Natalie covers the latest player complaints to surface in the SBR newswire, including a dispute against Enterbet Sportsbook - a shop that has been plagued with issues throughout its history.

Enterbet Sportsbook standstill
Sportsbook Review reported on October 9 that an Enterbet Sportsbook (SBR rating D-) player reported that a $1,500 balance was being held up and a withdrawal of $600 requested June 2014 delayed over allegations of casino cheating. Enterbet is one of the online sportsbooks under the Goto Entertainment sportsbook group, which includes 17 other shops that have had various slow-pay issues since their inclusion in the sportsbook ratings guide in 2004.

 

The player claimed that he has played blackjack and craps in the Enterbet casino, but denies any mischief. He states that the bulk of his $1,500 balance was generated from an MLB sports wager, and was not contributed to from casino activity.

Enterbet has yet to respond to Sportsbook Review's request for information on the dispute.

Betsafe Sportsbook bonus complaint
Another update given in the news video broadcast was on a bonus complaint submitted by a Betsafe Sportsbook user. The player complained over having his wagering limits dramatically cut. He claims to have opened his account with a $225 deposit (in PLN) and was credited with a 25% bonus. Within a short amount of time and after winning a few wagers, the player claims that his wagers were limited to roughly $1. This dramatic limits cut makes it unrealistic for the player to meet his play-through requirement. Additionally, the promotion fineprint requires that his rollover be met in a certain amount of time. Sportsbook Review released a report on why betting sites lower limits earlier this week, and what steps can be taken to avoid having limits lowered in the first place.

InstantActionSports payout complaints update
Finally, the video broadcast covers the third InstantActionSports (SBR rating D+) complaint filed by a player who requested to be paid $1,000 two months ago. The player has still not been paid, and customer service has acknowledged that there are general payout delays. Sportsbook Review reported an update earlier in the week on two InstantActionSports payout issues. Management addressed the payout delays with SBR and claimed that there were issues with their Skrill account, as well as general banking issues that prevented all options aside from Person to Person (P2P) methods from being processed timely. Sportsbook Review instructed players to write a designated email address at InstantActionSports to request to be paid through P2P: the caveat is that the transactions are processed in much smaller denominations than the players could otherwise receive through Skrill. SBR will update as these players confirm receiving workaround payments. IAS also claimed that one of the players had denied the opportunity to be paid through P2P.

Players in need of sportsbook assistance are encouraged to write to SBR at mail@sportsbookreview.com. Alternatively, players can share their feedback with other sports bettors by posting in the SBR Sportsbook & Industry forum.

Stay up to date with all industry news by following SBR on Twitter @SBRreview.

 
 

 


 

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