Sportsbook News Video: SuperLenny case update
Sportsbook Review has released an SBR News video industry report for Friday, October 9.
Topics touched on in today's broadcast include an update on the two outstanding YouWin Sportsbook complaints filed by displaced Italian players who have had trouble receiving their payouts, and a SuperLenny tennis grading dispute.
With respect to the YouWin Sportsbook complaints, two players reported that they have been unable to withdraw €2539 and €380 payouts respectively. Management has confirmed the complaints and stated that following a platform move and subsequent suspension of operation in select markets including Italy, players have to be cashed out manually. The players are expected to be paid soon.
As for the SuperLenny.com grading issue --- the online sportsbook voided a player's tennis wager on the Jeremy Chardy vs. Samuel Groth match after there was a retirement in the second set. The sportsbook lists several rules for tennis grading; in the player's original complaint reported yesterday, one key clause was ommitted: " In the event of a match starting but not being completed for any reason, all bets on the outcome of the match will be void.".
Instead, the player focused on a separate section of tennis grading rules he believed caused a condlict or were ambiguously worded. SBR originally agreed that these terms at face-value could be much clearer.
Originally quoted rules:
SuperLenny.com Rules: "One full set must be completed for wagers to stand. If less than 1 set is completed in the match all wagers are considered void. 2.22.2. All bets on a specific set stand if the set is completed. If the set in question is not completed for any reason all wagers are considered void. 2.22.3. If a tennis match is not completed because of a player retirement or disqualification, all not decided set bets will be considered void."
However, in context with the rule previously cited ("In the event of a match starting but not being completed for any reason, all bets on the outcome of the match will be void.") it is clear that this rule takes precedence since it clearly and explicitly pertains to match bets; the player's wager was a money line bet. Had the player wagered only the first set, his bet would have stood.
In consideration of this publicly available clause in the SuperLenny rule book, SBR has concluded that the bet was graded fairly and in accordance with the online sportsbook terms and conditions.