Sportsbook.com blames withdrawal volume for slow-pay
A Sportsbook.com (SBR rating D-) player has filed a complaint with SBR against the betting site.
The player originally requested $2,500 on February 24.
When he inquired on how long the payout would take to be received, he was advised that it would be anywhere from three to fived weeks. After that time-frame passed with no payout, the player was given an odd explanation by the sportsbook.
The player alleges that he was told "an unusually increased volume of withdrawals" have caused the player's payout to be delayed. Furthermore, he was not given an updated time-frame on when he could expect to receive his money.
After reading of payout problems and seeing the low rating maintained by the online sportsbook, the player has concerns over when or if he will be paid.
Sportsbook.com has not addressed a recent payout complaint reported by SBR. In this complaint, a player claimed that a $500 payout requested March 5 was not processed. As far as SBR knows, this payout is also outstanding and perhaps affected by the alleged wave of withdrawal volume.
Online betting sites that target the North American market typically pay out more deposits than they take in during the non-football portion of the year, at least from certain customers, but a sportsbook must be able to honor their advertised payout time-frames, especially when the quickest option available has players waiting up to 5 weeks when all is working as intended.
Sportsbook.com players who have not already done so are urged to submit a sportsbook complaint with SBR.