A Sportsbook Review reader has submitted a bonus complaint against sports betting website ComeOn (SBR rating C-).
The player opened a second account with ComeOn, depositing €100 and increasing his balance up to €1,330. He stated that he forgot he previously opened a ComeOn account in the past, which was used to redeem an offer.
ComeOn identified the fact that the player operated an account in the past, and proceeded to void his entire balance minus his deposit. The player is stating that it was an honest mistake and he did not intend to circumvent ComeOn's rule book by receiving more sportsbook bonus cash.
The perspective of the online sports betting website is that the player violated the following rule:
Terms and conditions: "2.32 Multiple participations to the same bonus campaign from the same device/household/IP address are not allowed. In case it is noted that there is abuse of bonuses or any other promotions, the bonus/promotion will be forfeited and any funds on the players account will be frozen."
Is the confiscation fair?
All cases are not created equal. Unlike other betting complaints, for example how online sportsbooks handle suspended MLB games, an industry standard is harder to set without assessing the particular circumstances of the complaint. Discretion can be used by sportsbooks in consideration of the available facts.
For example, if an online sports betting website believed that a player legitimately forgot he had an account - assuming it was years removed from present day, the sportsbook might even honor the second sign-up bonus.
If a betting site can demonstrate that a player clearly tried to pull a fast one, or that the activity was so deliberate that more than two account-holders were involved, no online sportsbook that is licensed in a reputable jurisdiction will pay winnings for fraudsters.
As to the ComeOn complaint in question - Sportsbook Review is investigating.
Players that believe they were wronged by an online sportsbook should submit a sportsbook complaint form.