SportsbettingOnline management investigating payout complaints
A SportsbettingOnline (SBR rating D+) manager is reviewing the recent player complaints reported by SBR.
The first complaint, originally posted September 17, indicated a player was owed $8,200 and that the balance was in limbo.
The player deposited $500 via bitcoin with SportsbettingOnline.ag earlier in the summer and increased his total balance to $8,700. He made one successful payout through bitcoin, which happened to be the maximum under house rules. At this point, he believed all was fine, and requested an additional $500 payout, which is where the trouble started.
SportsbettingOnline allegedly instantly declined his subsequent payout request. He claimed that he then began series of email and chat requests with the betting site seeking an answer on why he could not withdraw his funds. He claimed to have hit a wall and in mid-September 2014 he filed a sportsbook complaint with SBR.
Sportsbook Review referenced the payout standstill in four complaints in the following month and a half, and downgraded SportsbettingOnline from C- to D+ after an update from the sportsbook failed to materialize and other payout complaints were reported.
On October 16, SBR reported that a different SportsbettingOnline player claimed he was told Person to Person withdrawals were taking an average of 12 days to be processed. Generally, betting sites endeavor to process same day withdrawals through this method if requests are submitted within normal business hours.
Sportsbook Review has since made contact with a new account manager at SportsbettingOnline.ag earlier this morning, who has stated that the current complaints including the player with the outstanding $8200 balance were being investigated.
SBR will update as there are any developments.
SportsbettingOnline players with feedback or in need of assistance should submit a sportsbook complaint form.