Sportingbet player submits winnings dispute
A Sportingbet (C-) player has taken to the Sportsbook Review posting forum to air a grievance. The player twice deposited to Sportingbet, primarily wagering soccer. He made a payout request and was paid as normal. He continued to wager with the funds remaining in his account and at this point was asked to produce ID documents, which is where his nightmare began. | Sportingbet complaint
Sportingbet verified the player's ID and wished him luck. Within two days, his account was closed and funds confiscated. The player immediately contacted Sportingbet via live chat upon discovery of this and was read the rulebook. Rule 1.4 was cited, which reads as follows:
Sportingbet rule 1.4: The Sportingbet site and the promotions offered to Sportingbet customers are designed for customers taking part in recreational betting and gaming and if we believe that the bets are being placed or the site is being used for any other reason, other than recreational betting, for example but not limited to fraud, collusion, arbitrage or matched betting, then Sportingbet reserves the right to refuse or void bets, to refuse to grant a bonus or promotion, to exclude a customer from Sportingbet bonuses, rewards or promotions on an ongoing basis or to close a customer account without notice. Sportingbet undertakes customer profiling in making this determination.
This isn't the first time that Sportingbet has found itself in hot water when a bonus is involved. Sportsbook Review has reported many times on disputes raised by punters, although typically the charge is that Sportingbet refuses to apply earned bonuses at its sole discretion. In this case, the player claims to have actual winnings confiscated. Back in 2012, the Alderney Gambling Control Commission (AGCC) rubberstamped one such refusal.
Sportsbook Review is following up with the player to determine all of the particulars surrounding his claim of confiscation. As more news becomes available, SBR will update on the newswire.