Sportingbet credits player in bonus cold case
Sportingbet (SBR rating D+) has reversed their position from a bonus cold case originally reported by SBR on 9 January 2013. The dispute involved a player registering for a Sportingbet promotion that promised a €100 free bet for new signups which placed at least ten €10 bets at the close of 2012.
The player satisfied the promotion requirements but was denied the credit. Sportingbet has refused to apply bonuses in the past: In one case, the Alderney Gambling Control Commission (AGCC) rubberstamped a decision to deny an earned bonus due to a general rule arbitrarily enforced by the sportsbook.
The Sportingbet rule reads as follows:
"Sportingbet reserves the right to refuse a free bet to a customer where Sportingbet reasonably believes that such customer has historically or is abusing or defrauding the free bet system, for example engaging in arbitrage."
Sportsbook Review.com followed up on the player's complaint but Sportingbet was unwilling to change their decision. At this point, SBR advised the user to file a claim with the AGCC, which ultimately led nowhere. The player then filed a claim with IBAS. Prior to an official ruling being made on the case, IBAS surprised the player with the good news that Sportingbet would be crediting the earned €100 bonus.
IBAS: "Further to correspondence between IBAS and Sportingbet, the company advise that on revisiting your complaint they will now be crediting your account with outstanding £100.'
This dispute is now closed.
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