SBR advises BetAtHome player to contact MGA
Sportsbook Review has advised the BetAtHome (SBR rating C-) player accused of poker chip dumping to launch a complaint with the Malta Gaming Authority (MGA) to advance his issue.
BetAtHome is only obligated to provide details of the issue to their gaming licensor, the Malta Gaming Authority (previously known as the Lotteries and Gaming Authority of Malta)
Chip dumping in the poker room refers to the act of intentionally and often with nefarious intentions transferring chips to other players by misplaying poker hands.
Online sportsbooks with good poker risk management and poker sites in general are typically proficient at spotting this type of activity, and even if the intentions are not sinister, players are advised NOT to dump chips to avoid having their balance frozen or possibly confiscated.
The BetAtHome player at the center of this dispute has lost €595 as a result of the alleged activity, which he absolutely denies.
BetAtHome's latest email to the player read as follows:
BetAtHome Sportsbook: "We are sorry to inform you that your account was closed due to breach of our poker terms and conditions. Please note that your account remains closed and we are not able to assist you any further. We wish you all the best."
BetAtHome players with issues who have gotten nowhere their customer service should write the Malta Gaming Authority.