Rivalo Sportsbook addresses bettor complaint

Rivalo Sportsbook (SBR rating D-) has addressed the complaint reported by a player who claimed that his winnings were not paid.

The online sportsbook countered with their side of events, which includes a disagreement over what the player initially presented as facts when he filed his complaint seeking SBR's assistance.

For example, the player claimed that his account was blocked one day after he registered. Rivalo has said that the player's account was disabled one month and ten days after.

In addition, Rivalo has said that the player paid both his initial deposit and his winnings (amounting to €707.86).

The online sportsbook has suggested that the player was part of a bonus fraud ring which colluded to receive multiple sign up bonuses, and that the player was mistaken about the account he wrote in on behalf of.

 
 

 


 

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