PointCasino.com has been added to the SBR ratings guide with a mark of D. Last week, SBR reported that two PointCasino players had their winnings confiscated after it was alleged they were in violation of promotion terms. PointCasino has refused to provide comment regarding the claims. Two new PointCasino complaint have since been filed. Read the full article for more details.
Two new PointCasino confiscation casesA PointCasino player states that he deposited €200 to PointCasino for Super Bowl Weekend, increasing his balance to €1500. The player was accused of making wagers on total goals in soccer matches, which PointCasino now prohibits. The player argues this by stating that his bets were in fact on "both teams to score" markets, not goal line markets, which customarily refer to bets on the over/under. PointCasino is only willing to refund the player's deposit.
A second player states that he was accused of violating their terms and conditions by wagering on Asian handicaps. The player, who increased his balance to €1484 following a €200 deposit + 100% bonus, claims that one day after he accepted the bonus PointCasino altered their promotional fineprint: Something PointCasino has been proven to have done before (see below).
PointCasino is unwilling to revisit their decisions in these cases.
On February 12th, SBR reported that a PointCasino player who made a €200 deposit and increased his balance to €2,000 after more than 30 wagers had his funds confiscated. The player was accused of violating a section of the promotion fineprint that stated "Only one bet per match or market is allowed.". The player had placed one multiple bet, which was used as the reason to confiscate all of his funds less his deposit. SBR noted that the industry standard is not to discount every legitimate wager, but simply to discount rollover from the ticket in question.
A second player made a €150 deposit and increased his balance to €910 after making 17 bets. This player received a letter indicating that his funds would be confiscated less his deposit because of placing one wager for €50 more than th the allowed maximum, and for placing a bet on the total goals of a match. However, the player had the presence of mind to screenshot the PointCasino terms and conditions, and no such restriction on wagering total goals was included:
PointCasino has since added the new language forbidding bets on total goals.
SBR advises players to avoid accepting promotions at PointCasino. The sportsbook has shown that only will it confiscate all winnings for a single offense (on terms which are considered non-standard), the sportsbook will also amend the rules following a punter accepting the promotion, retroactively seizing winnings.
Players should file claims against PointCasino with the Lotteries and Gaming Authority of Malta (LGA). Unfortunately, the LGA has historically proven to be ineffective in their oversight of licensees, often permitting scam sportsbooks to operate until they've run themselves into the ground, such as in the cases of BetOnBet (SBR rating F), BetAfterBet (SBR rating F), and Stryyke (SBR rating F).
Sportsbook Review.com also released a video report warning players of PointCasino.com's practices:
Players may discuss the PointCasino confiscations on SBRforum.
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