PointCasino.com cheating players out of bonus winnings
PointCasino.com is offering players a 100% first deposit bonus up to €200. What players don’t realize is that their winnings are at risk of being confiscated for breaching any one of the vaguely worded promotion terms: A tactic PointCasino has used to fleece two players of their winnings so far. SBR has released a video report with more details.
The facts of the case are as follows:
- Player A made a €200 deposit and increased his balance to €2,000 after more than 30 wagers.
- Player B made a €150 deposit and increased his balance to €910 after 17wagers.
PointCasino confiscated Player A’s winnings, leaving him with only his deposit, because it alleged that he was guilty of violating the following term:
“Only one bet per match or market is allowed.”
The player included Newcastle in a straight football wager, and also one multiple. He wasn’t sure if the term as written meant that he couldn’t place any multiples, so he sent an e-mail to inquire. The email went unanswered. Several days and many wagers later, he received the following e-mail:
Setting aside the fact that the promotion terms were vague and open for interpretation, PointCasino has chosen to confiscate €1,800 in winnings because one multiple was placed. The sportsbook could have chosen to simply discount the one wager from rollover, which SBR recommends, but it didn’t do that. What PointCasino did was scam this player.
A similar fate awaited player B.
He was accused of violating two terms and conditions: His email read as follow:
The player had the presence of mind to screenshot the PointCasino terms and conditions at the time, and there was no such language forbidding bets on total goals. The only term PointCasino did have included, and again included language which is extremely vague, is the “Maximum stake per bet must be equal or less than the deposit amount.”.
The player bet an extra €50 on one match and had more than €750 in winnings confiscated as a result.
PointCasino.com is not following the industry standard with respect to fairly enforcing bonus terms and has refused comment to SBR. Players are advised to avoid the sportsbook.
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