Otobet vs. Player, Sportsbook Winnings Confiscated
An Otobet Sportsbook (SBR rating D) player has filed a complaint.
The player registered for the betting site last October and received a standard sportsbook bonus. After completing the wagering requirement, his balance stood at approximately €1,795.
At this point, the player put in for a payout request as of March 11. Otobet asked the player for a standard range of documents to satisfy the terms of the Know Your Customer (KYC) process.
The player provided the requested documents and later had his account closed and winnings confiscated. The reason was that players from the Ukraine were not permitted to maintain Otobet accounts. The player countered that he was able to sign up and enter his Ukraine address as normal.
As of this publication Ukraine is no longer listed in the country registration field at the sportsbook website.
Sportsbook Review has asked Otobet for comment.