Online Sportsbooks & Betting Sites News show
Update: The Netbet Sportsbook complaint reported on in the iGaming News video has been resolved. Sportsbook Review reported that a Netbet player complained that his €800+ in winnings were unfairly confiscated after Netbet accused him of violating their terms and conditions due to his having previously created an account in 2012. The account was dormant, and SBR argued that an inactive account which went unused is irrelevant should not cause a funds confiscation to be enforced. While Netbet did not respond to the SBR complaint, the player has confirmed that the betting site reversed their decision and agreed to pay his earned winnings. Sportsbook Review considers the dispute against Netbet closed.
Other topics covered in the online betting sites news video include a dispute raised by a player against Matchbook (SBR rating B+). The player is attempting to withdraw a $9,200 balance following Matchbook's exit from the Canadian market as reported by SBR on 21 July 2014. The player's situation was complicated by his leaving Canada for the United States (where he is from originally) one month prior to the Matchbook exit. He intended to travel to another location to resume his play with Matchbook but was advised his closing balance would have to be paid out back to his Canadian bank account. The player has claimed that upon his exit of Canada he closed his bank account. In order to comply with Matchbook's request, he tells SBR that he returned to Canada on 4 August 2014 and opened a new bank account. The player has reported being told he must produce six months worth of banking statements from the newly created account in order to be paid his closing balance. SBR has confirmed through the branch that a non-resident is required to open an account in person; there appears to be no dispute the player is presently in Canada. SBR is asking Matchbook if a notarized letter from the bank itself could allow the player to be paid his closing balance.
Sportsbook players in need of assistance should write to firstname.lastname@example.org. Alternatively, players can submit a sportsbook complaint.