New Marathonbet complaint over confiscated winnings
Another Marathonbet player has filed a complaint claiming that he has lost access to his funds. The player, who initially registered at the start of the year, reported that his account was locked following his first payout request. Sportsbook Review followed up with Marathonbet, who claimed they were unsatisfied that the player provided legitimate ID.
The player's only recourse now is to launch his complaint with the UK Gambling Commission.
A very similar dispute was addressed by Marathonbet on October 27. In this dispute, a player reported that a balance of €1466 was confiscated.
Marathonbet has pointed to the following section of their terms and conditions when such disputes arise:
"If we have any concerns about the identity of a customer, the validity of the address/credit/debit card details quoted or any other details provided we reserve the right to request whatever documentation we deem appropriate to prove the details given, and withhold any payment until we are satisfied of the authenticity of all the details we have been given. Should the details we have been given prove to be false we reserve the right to void any bets placed on this account and to withhold any payments indefinitely."
Marathonbet players with feedback are encouraged to write to firstname.lastname@example.org.