Netbet Sportsbook bonus complaint
Update: Netbet Sportsbook has stated that the player in question has been paid in full. SBR is attempting to confirm this with the player.
A Netbet Sportsbook (SBR rating C-) player has submitted a complaint. The player deposited 1,000 RON (approximately $304) in late June of 2014. He accepted a welcome bonus of 50% that was accompanied by a 12-times rollover requirement. This means that the player must place 12,000 RON in action before making a withdrawal. The bonus rollover carried a two month time-frame to be completed.
Netbet user completes 97% of bonus requirement before account suspension
The player states that he completed approximately 97% of the turnover obligation before his account access was restricted. At this time, he alleges that Netbet informed him that they have issues with their license in Romania and that it was necessary for him to request a payout within the next 30 days. However, he states that only 192 RON is withdrawable from his balance as the rollover could not be completed in time due to his access being suspended.
How does the industry standard apply?
The player states that he would be happy to accept at least his initial deposit back of 1,000 RON, but the industry standard dictates he should receive all winnings plus a prorated portion of the bonus. In this case, the player fulfilled 97% of his obligation and he should not be penalised for being unable to complete the rollover due to Netbet's business decision to no longer service Romanian customers. Sportsbook Review has followed up on the player's complaint.
Netbet Sportsbook recent news
Sportsbook Review reported that Bet770 rebranded as Netbet Sportsbook on August 4, 2013.