MyBookie.ag player opens payout dispute against the betting site
A MyBookie.ag (SBR rating D+) player has filed an SBR complaint. The player received a partial payout through Person to Person and was scheduled to receive the remainder of his balance as a refund to the credit card he used to make his deposit. MyBookie.ag confirmed with SBR that the refund was en route to the player, though the quoted time-frame has since passed.
The sportsbook decided to refund the player's remaining balance via CC due to security flags associated with his account, and the player refusing to wait for the 30-day hold associated with deposits via that method.
The player provided banking statements confirming the refund was not received as requested by the sportsbook. The latest update the player and SBR received was that the case was being escalated to the processing company responsible for completing the refund.
MyBookie.ag, a new online sportsbook which opened for business August 2014, is located in Costa Rica. The betting site is managed by former employees of BetOnSports, and a few other industry sportsbooks.
MyBookie.ag was assessed with an initial rating of D+ on September 14.
MyBookie.ag players with feedback or complaints are encouraged to write to SBR at firstname.lastname@example.org.