An LSbet Sportsbook player has filed a complaint against the betting site with SBR.
The player deposited £80 this Monday, intending to wager the Southampton vs. Manchester United soccer match. He attempted to wager his whole deposit but was limited to a maximum stake of £45. He wagered the allowed £45 and asked to be paid the other £35.
At this point, the player received an email indicating that his withdrawal was cancelled due to not completing minimum turnover of one time. In other words, if a player deposits $100, he must wager at least $100 before being able to order a payout. He has said that he had no issue with this policy.
The player's first wager on the English Premier League soccer match was successful and he intended to complete the one-time rollover requirement.
He logged in the next day only to find that his account had been closed and winnings confiscated. He was accused of violating LSbet's terms and conditions pertaining to duplicate accounts.
The specific of the LSbet terms and conditions the player was accused of violating is the following:
Section 1.2.4 General Terms and Conditions:
"The Player’s Account must be registered in Player’s own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has right to close any Duplicate Account (but shall not be obliged to do so). If the Company close a Duplicate Account;This decision is final and it cannot be changed."
The player adamantly denies operating more than one account. He has claimed that he has a dynamic IP address but otherwise has no idea how it is possible that his account is linked with any other.
He has been paid his initial deposit but no bet winnings.
This dispute is identical to the LSbet Sportsbook complaint reported by SBR on December 2. This complaint is also outstanding.
Sportsbook Review is following up on the LSbet complaint. Players in need of assistance should write to firstname.lastname@example.org.