LSbet Player Refuses to Photograph Himself Holding ID
An LSbet Sportsbook (SBR rating C-) player has refused to comply with the sports betting websites request to photograph himself holding his ID card.
The player stated that he believes he complied with all reasonable requests that the online sportsbook had to establish his identity - such as scanning his ID card and utility bills, but will not budge on this latest Know Your Customer (KYC) request.
He has told SBR that he originally deposited €35. He then increased his balance to €110 through winning sports picks, and proceeded to request his first ever withdrawal.
Following this request, what he described as an outlandish request was made requesting to see photo evidence of himself holding his ID card in view of a camera.
After refusing, the player asked to have his deposit returned and forgo the winnings, but has claimed that LSbet has yet to refund the transaction. He believes the sportsbook is not within their right to request such a photo.
Is the sportsbook wrong to make the request?
No. This type of request has become increasingly common as sportsbooks attempt to make sure their risk management is followed and that they are in compliance with gaming regulators.
Sportsbook Review has advised the player to comply with the request.
SBR recently reported that LSbet was cleared in a different sportsbook complaint.
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