An LSbet Sportsbook (SBR rating C-) has claimed that he is presently owed over €20,000.
He registered for the Sportsbook Review posting forum on April 23, and shortly after blogged his frustrations with the online sports betting website.
He has posted that he deposited multiple times - amounts ranging from €300-€2,000 - and that after his recent withdrawal requests he found himself in hot water.
LSbet Sportsbook has accused the player of violating their terms and conditions.
He was told that the section of the T&C he violated is 1.2.4, which reads as follows:
"The Player’s Account must be registered in Player’s own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has right to close any Duplicate Account (but shall not be obliged to do so)."
The player shared that when he lost, there were no issues, telling the SBR audience the following:
LSbet player: "When I lost there was never a problem. Now I have won and they are inventing stuff to keep my money. Why would I duplicate any account when I have my own one. That makes no sense. I can understand that people do that because of the bonus. But since I always deposit so big amounts a hundred euro bonus wont make any big difference."
The player asked for but was not given any additional information who he is allegedly connected to. All of his deposits were through Skrill.
Additionally, the player sent a photo of himself holding his passport in his hand, and a paper where his name and LSbet username were written in marker.
Sportsbook Review reported on April 6 that many LSbet Sportsbook players are unhappy with the sports betting websites far reaching Know Your Customer (KYC) requests.
LSbet has asked players to send over their entire Skrill statement history, showing transactions with other betting sites and individuals, as well as the personally identifying information (photo IDs) of all individuals they have ever transferred funds with through Skrill.
To date, none of the players who were asked to provide this information have, complaining of the obvious violation of their privacy. LSbet, for their part, claims to be absolutely certain the players are guilty of fraud, though Sportsbook Review was not authorized to share further details of how LSbet came to these conclusions.
LSbet will not comment further on the complaints until players undergo the enhanced KYC process, which they essentially believe the players cannot comply with, without admitting to some level of guilt.
Players in need of assistance with LSbet should submit a sportsbook complaint form.