IBetUp steals winnings; says it is not paying for player's own protection
A player won €3,000 Euros from IBetUp.
Following a month of waiting for the bookmaker to acknowledge his personal verification documents he was told he would not be paid his winnings and his deposit would be refunded.
The sportsbook cited not being licensed in the player's jurisdiction and implied the player is legally liable if he receives his winnings. The IbetUp user received the following email message.
IbetUp: Dear Customer, This email is being sent to notify your situation. After reviewing your address, the iBetUp legal department has been advised not to accept further activities with customers from specific countries, which iBetUp´s gaming license does not cover. As a valued customer, in order for you to avoid possible legal implications, iBetUp is fully committed to ensure that no losses are incurred by customers located on those specific listed countries. Therefore we are refunding your initial deposit, through the same method you have initially deposited. In order to comply with EU regulations, we can only refund the amount once our compliance department approves your KYC. Therefore, please send a copy of your passport and proof of address. If you already sent the documentation, please ignore this step. Thank you and please cooperate in order to solve any outstanding issues. Best Regards, iBetUp team
More unsettling to this player is the online betting website, ibetup.com, is offline. The homepage shows a message that the bookmaker is "under maintenance“.
SBR will continue to investigate and update on the status of Ibetup and these stolen funds. SBR is also reviewing the business relationship between Ibetup and the following gaming sites: capital-bet.com, ubbets.com, 777i-master.com, leon1x2.com and white label service provider betconstruct.com.
Operators or owed players who would like to discuss this matter should write to help@Sportsbookreview.com.