HitItBet Sportsbook agrees to abolish controversial rule
HitItBet Sportsbook (SBR rating C+) has reversed their position in the sportsbook dispute reported by SBR two days ago. A controversial rule that penalised bettors for failing to confirm their identities within 60 days led one player to ask SBR for assistance. SBR reviewed the rule and agreed with the bettor.
The rule read as follows:
"A maximum 2-month grace period is granted or depositing up to a maximum of 2000 Euros is permitted (The first limit reached applies), from your date of registration for you to provide the documents necessary to verify your identity and address. Once this grace period is spent or you have deposited 2000 Euros and if we don’t receive this documentation your HitItBet.com account will be suspended. Any outstanding live bets will be voided and your “stake monies” in your account will be donated to charity."
The player signed up on April 21, depositing £85 and later £400. He received an email notification prompting him to submit his ID documents to satisfy the sportsbook's Know Your Customer (KYC) guidelines — which are completely standard — but didn't realise his failure to act within 60 days would be in violation of the sportsbook's terms and conditions.
To his surprise, he received an email from HitItBet indicating that his balance had been zeroed in accordance with house rules. The player then launched a complaint with SBR.
HitItBet Sportsbook was willing to consider industry standard and admitted that its rule was primarily designed to protect itself from fraud. The sportsbook agreed to modify their account verification procedure to simply lock accounts for not submitting their documents after 60 days. Players are able to reopen the accounts at any time after complying with their KYC guidelines, which are ultimately required by HitItBet's gaming licensor, the Alderney Gambling Control Commission.
HitItBet reactivated the player's £800+ balance and also credited a 10% bonus as a good faith gesture.
Finally, HitItBet agreed to have their developers remove the rule from their website.
SBR considers this HitItBet dispute closed.
Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance should submit a sportsbook complaint form. Players with general questions may also contact SBR by writing to firstname.lastname@example.org