HitItBet confiscates winnings and donates to charity?
A HitItBet Sportsbook (SBR rating C+) player has submitted a sportsbook complaint. The player reports having a balance of approximately €800+ taken from him. The player claimed in his letter to SBR that he created his account with HitItBet on April 21. He was asked to provide his ID documents by the sportsbook, but failed to do so within their allotted time-frame.
His opening deposit was £85 on April 21, with another £400 coming on May 11. The same day he opened his account, HitItBet sent an email requesting his ID documents. The player claimed that was the only email he received from the sportsbook until he found out his winnings were confiscated.
HitItBet email to player: "Your account has been created on April 21st, and since we have not received the necessary documents from you, your account has been disabled and the remaining funds have been sent to charities."
HitItBet indeed lists that it will confiscate funds and donate them to charity under section 5 of their Terms and Conditions:
"A maximum 2-month grace period is granted or depositing up to a maximum of 2000 Euros is permitted (The first limit reached applies), from your date of registration for you to provide the documents necessary to verify your identity and address. Once this grace period is spent or you have deposited 2000 Euros and if we don’t receive this documentation your HitItBet.com account will be suspended. Any outstanding live bets will be voided and your “stake monies” in your account will be donated to charity."
The player argues that he signed up to wager on a football league which later ended, and was relatively dormant pending the beginning of a new league and did not intend to ignore the starter email, but figured it was a generic request and more important to verify his ID prior to any withdrawal.
His deposits as well as winnings were confiscated the sportsbook. The player then provided all requested ID documents, but was apparently too late.
SBR is following up with management to discuss this claim as well as the wording of their policy.
SBR reported on April 8 that a HitItBet Sportsbook bonus dispute was resolved.
Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance should submit a sportsbook complaint form. Players with general questions may also contact SBR by writing to firstname.lastname@example.org