Exclusivebet stands ground on "suspicious betting" complaint
An Exclusivebet player reported last month that €1,600 in winnings were confiscated.
The player shared his ordeal at the SBR Sportsbook & Industry forum.
He claimed that most of his wagers were between €20 and €70 and that most of his winnings were accumulated from betting lower-tier soccer leagues.
The player believes that as a result of not sticking to major leagues - where there is less value to be had - Exclusivebet decided they do not want his business, and have invented a reason not to pay him.
He was accused of "suspicious betting" by the sportsbook. The player claims to have fully passed the Know Your Customer (KYC) process with the online sportsbook.
Exclusivebet has not changed its position since issuing the below statement to Sportsbook Review justifying their decision to confiscate the player's €1,600 in profit:
"The client agreed joining on our site that per Terms and Conditions we do reserve the right to close the account at any time, should we suspect any misuse of the platform, or any attempt of fraud and criminal activity as stated at the Section 9: Collusion, Cheating, Fraud and Criminal Activity. We take any reasonable steps to comply with the site rules and avoid suspect activities made through the platform. As such, the deposit made by the aforementioned user has been accordingly returned to his account.".
The player adamantly denies wrongdoing.
The betting site uses OddsMatrix (EveryMatrix) software for its sportsbook lines.
Exclusivebet players in need of assistance are asked to submit a sportsbook complaint form.