Dimeline Sportsbook payout issues

Dimeline Sportsbook news

Update 2:25PM ET: Dimeline claims the manager who offered a player $500 to "settle the account" incorrectly stated their desire to offer a partial payout. The second player was alleged to have approached the sportsbook asking for a lump sum payment, which led to a settlement offer. Dimeline Sportsbook has offered two players settlements for less than what they are owed.

Dimeline recently lost most of their processing methods and players have complained of poor customer service as well as delayed payout times. The two players are waiting for payments of $12,000 and $900.

Player one: Owed $900 since January 16th, 2013

Dimeline first told Sportsbook Review that this player's payout would be sent by January 22nd. A week went by and no funds were received. SBR was then told that the player's location added to the delay and that funds were sent. Fast forward to February 20th, the player has still not received payment.

Dimeline's offer to the player: "Hello, we have a player that is interested in buying your balance.  He is willing to send you $500 via Moneybookers today to settle the account.  If you would like we can send this money right away.  If you decide not to take the offer it could be awhile before we send you the $900 payout.  Please let me know if you are interested in this offer."

Player two: Owed $12,000 since November 23rd, 2012

This player reports that he is down nearly $75,000 lifetime at Dimeline Sports. He had the good fortune to increase his balance to $17,000. He began requesting payouts for $2,000 each on November 23rd. A few weeks later, Dimeline told the player they were no longer paying by check. His requests were cancelled and the funds placed back in his account. The player then began to request weekly bank wire payments at the sportsbook's request. He currently has $12,000 requested across six transactions: He has received only one payout of $2000 on January 13th.

Dimeline's offer to the player: "Hey {name removed} would you have time tonight to take a phone call from management regarding your account.  We have someone that may be interested in buying your balance which means you could get your payout in one lump sum."

SBR has followed up with Dimeline management and BTG Global NV, the company that fully powers Dimeline with software, technical, and processing support. The owner of BTG Global claimed that the player owed $12,000 approached Dimeline with a settlement offer: A charge the player denies. He offered no comment on the second report from the player owed $900 who provided proof that Dimeline attempted to settle for just $500.

This is new territory for Dimeline. The sportsbook has a long history of entrenching itself in convoluted bonus disputes after poorly managed promotions were abused by sophisticated bettors. One player was threatened that his funds would be confiscated if he did not retract negative forum posts.

Through all the drama, Dimeline paid what they owed to players and later took SBR's advice to modify their bonus program to be less desirable for bonus chasers. Dimeline received next to no complaints in 2012 and even bailed out a player stiffed by scam sportsbook Parlaymakers. The sportsbook was upgraded to C following BTG Global's sub-license in Curacao.

SBR will continue to follow up with Dimeline and BTG Global regarding these players' complaints. Dimeline has been downgraded to the mark of D+. Players with balances are advised to stop betting until the sportsbook shows it can regain a handle on its payment processing.

Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance should submit a sportsbook complaint form. Players with general questions may also contact by writing to help@sportsbookreview.com.

 

 
 

 


 

Posters' Poll Pts Rating
#1 5Dimes 675
#2 Heritage 665
#3 Bookmaker 380
#4 Pinnacle 310
#5 BetOnline 165
Get Help with a Sportsbook
Sportsbook Complaint
Email SBR