Cashpoint Sportsbook player locked out of his account
A Cashpoint Sportsbook (SBR rating C-) player has submitted a sportsbook complaint. On November 1, the player made deposits totaling €900 via popular eWallet service Skrill, formerly known as Moneybookers. After accumulating a balance of €2,870, Cashpoint reportedly blocked the account and requested documents, which is where the situation took a turn for the worse.
The player claims that after providing his ID documents (in this case a front and back of his national ID card), Cashpoint restricted his account access and indicated that his winnings would be confiscated. The player was reportedly told that his only option would be to provide alternate documents to have a chance at releasing his deposit back to him.
SBR is following up on this Cashpoint complaint.
In May of 2012, SBR reported on a different Cashpoint sportsbook dispute. Cashpoint addressed a case where a player indicated his balance was zeroed; however after SBR's involvement Cashpoint released the balance to the player.
Cashpoint players with feedback are invited to write to SBR.
Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance should submit a sportsbook complaint form. Players with general questions may also contact SBR by writing to firstname.lastname@example.org.