Canbet Sportsbook update in SBR iGaming News broadcast
SBR reported on December 13 that Canbet Sportsbook management issued a statement to all players that payouts would be processed starting in one week. Canbet Sportsbook pointed the finger at an internal IT error triggered through bonus bets and free deposit bet offers. Get the full scoop in today's SBR iGaming news video.
As a result of Canbet's payout issues and the over $100K in complaints reported by users, SBR downgraded Canbet to the online sportsbook rating of D+.
Part of the Canbet statement: "Over the past two months, as you are well aware, Canbet Sports Bookmakers UK Ltd has experienced immense difficulties in making payments to our customers. As our customer service department has reported, this has been the result of an IT error that had been triggered through bonus bets and free deposit match up bonuses", the letter read.
"Like many companies within the online industry, some components of the IT software are controlled by a third party and integrated into the main IT platform. At Canbet this has been the case with our financial software program for many years. This third party IT program accepts deposits and issues withdrawals; it calculates all financial transactions including bonuses."
Since receiving the statement, SBR has received payment confirmation from five players to date.
Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance should submit a sportsbook complaint form. Players with general questions may also contact SBR by writing to firstname.lastname@example.org.