A director of Canbet Sportsbook (SBR rating D+) has provided comment to SBR on the recent accumulation of player payout complaints. SBR has received over two dozen reports from players owed as far back as September 2013. The combined amount owed to players currently sits at over $28,000. Five players have reported payment from Canbet since news of the slow-pays broke.
SBR first reported on October 15 that Canbet Sportsbook blamed technical issues for a backlog of player payouts. The users each received a very similar generic message detailing that payouts were currently delayed. No time-frame was given on when funds would be cleared, which prompted more complaints from frustrated users.
SBR reported earlier in the week that five Canbet Sportsbook players reported payment.
Since 2009, Canbet Sportsbook has underwent two ownership changes. Yin Khing Investments Ltd acquired Canbet in May 2009. SBR later reported in December 2012 that Canbet was acquired by the Interactive Gaming & Sports Group (IASGroup).
While Canbet customer service did not directly return SBR's contact regarding the player complaints, a director of the online sportsbook provided the following statement:
"As you have previously reported, the iGAS Group tookover the license of Canbet in 2012 and since that time, we have worked hard in revamping the brand and re-engaging with many of Canbet's former customers. This has also coincided with many numerous IT development changes and updates, and will soon see the launch of a completely reinvigerated Canbet Sportsbook. As we have reported to our customers, we have had an issue with our payment processing platform which has resulted in some cases, unusual long delays in acceptance of their deposits or remittance of their withdrawals," wrote the Director.
"Rest assured, we are working diligently to resolve this problem as quickly as possible. You will find that many of our customers have been paid and those that haven't are in the process. We also intend to compensate them for any inconvenience that they have encountered during this time."
SBR is seeking more clarification on when exactly players can expect to receive their funds and what steps Canbet is taking to resolve the growing number of complaints. SBR also provided a list of player account numbers that authorized SBR to mediate their disputes via their sportsbook dispute submissions.
In light of the stumbling blocks, Canbet Sportsbook has had their rating lowered to the mark of D+.
Canbet players have also sounded off in the SBR posting forum. The SBR Sportsbook & Industry forum is a free message board where online bettors and casino gamblers share feedback on their sportsbook experiences.
Players that have not already done so are asked to file an SBR complaint.
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