BetWay bonus disputes hit SBR mailbox
Two BetWay (SBR rating D) players have submitted sportsbook disputes. Each dispute involves bonuses: The usual source of BetWay complaints. The first player claims that a £700 balance was confiscated after it was alleged he violated the "30% rule" — a rule management claimed was discontinued after a series of SBR reported complaints led to BetWay's blacklisting.
The player was given a £25 free bet with a 10X play-through requirement. He successfully increased his balance to £250 after winning an accumulator, then got up to £700 before asking for a payout. BetWay.com allegedly told the player he violated their controversial 30% rule that stipulates players are forbidden from wagering in excess of 30% of their bonus amount on any given wager.
The player points out this rule is nowhere to be found on the BetWay website. In fact, a manager at BetWay contacted SBR after approximately five months went by with no complaints, stating that the problematic rule was discontinued and all reported cases handled to the satisfaction of the players involved. BetWay was then removed from the SBR sportsbook blacklist and upgraded to D on February 19th.
The second player created an account with the sportsbook after seeing a free £10 casino offer promoted on television in the UK. He claims to have met all wagering requirements and increased his balance to £100, at which point he confirmed through BetWay support that the funds were his to withdraw. The player decided to try his hand at betting football instead, and after a few punts increased his balance to £750. He asked for a payout and BetWay support informed him the maximum winnings for the casino offer was £100. The player argues that he could have easily withdrew and redeposited the £100 with his Neteller account, in addition the excess winnings were generated from sports and not casino.
A BetWay manager stated a response would be given by end of day today on the 30% dispute and reinforced that this rules provision was discontinued. No comment has yet been given on the casino bonus dispute.
SBR will update this report as more information becomes available.
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