Betsafe Sportsbook confiscates player's balance
A Betsafe Sportsbook (SBR rating C-) player has filed a payout complaint.
The player has reported that a £4,320 withdrawal was canceled by the online sportsbook and that the betting site has refused to honor his winnings.
He was sent the following email from Betsafe support concerning his account status.
Betsafe Sportsbook: "Good evening from Betsafe.com and I am sorry about the wait regarding on your withdrawal. Our relevant team has been investigating your account and due to a breach of our terms and conditions on bonus section we have confiscated the amount of 4238,25 GBP. As this has been received from a bonus. The decision with this is final. However we have paid out the winnings you have received from your own deposit. The amount of 82,50£ has been paid to your Skrill account and should see the amount by now."
The player maintains that his bonus was rolled over properly and he violated no terms.
Sportsbook Review is investigating this Betsafe Sportsbook complaint.