Betin accuses player of fraud and confiscates winnings
A Betin Sportsbook player has claimed that €1497 in winnings were confiscated. The player had been wagering €2 per play after having the betting limits substantially lowered in the midst of a bonus rollover obligation. The account was finally suspended by the betting site after fraudulent activity was alleged.
Betin cited clause 13.1 of their terms and conditions to justify the decision:
"13.1. Should the Operator have reasonable grounds to suspect a Customer of collusion, cheating, fraud, identity fraud (including providing someone else’s personal or payment details with or without their knowledge), chip dumping, money laundering, the use of artificial intelligence programs, gaining an unfair advantage over other Customers, or any similar activity that the Operator deems to be improper, the Operator shall have the right to suspend the Customer’s account for an indefinite period of time, investigate the account and the Customer, and take such action as it deems appropriate including; withhold all or part of the balance of the account, confiscate winnings, recover from the account the amount of any payouts, bonuses, winnings or costs which have been affected or generated by such improper activity, and close the account without notice."
The player has denied wrongdoing.
Betin accepted their first sports wager on October 15, 2010.
The company holds a sub-license issued by the Government of Curacao. Sportsbook Review is in the process of evaluating the sportsbook and assessing an initial rating.
Betin players with feedback are encouraged to write to firstname.lastname@example.org.