BetAtHome player has €3,880 confiscated
A BetAtHome Sportsbook (SBR rating C) player has submitted a complaint.
The player has detailed that he deposited €200 with the online sports betting site and increased his balance up to €3,880 in a month and a half of play.
He was subsequently limited to €50 wagers and claims this is where the trouble started for him.
The player was asked to provide his ID, a photo holding the ID near his face, and three documents establishing his address. After sending in the documents as requested, he received an email informing him that his account has been closed and he will not be paid.
BetAtHome Sportsbook: "Please note that, according to our general terms and conditions, bet-at-home reserves the right to close an account at its discretion or to unilaterally set game or winning limits, or to completely or partially exclude the player from products or services.Since you breached our General Terms and Conditions your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further."
BetAtHome did not mention if the player's €200 deposit will be refunded.
Sportsbook Review has followed up with BetAtHome to discuss the case.