A BetAtHome Sportsbook player (SBR rating C-) logged into his account and had the unfortunate experience of realizing that he was banned.
The player had won somewhere in the neighborhood of €2,000 per the complaint he filed with SBR, and had been trying to request a payout for two weeks prior to this.
BetAtHome Player: "Hello and thanks in advance. I won around 2000+ euros on Bet At Home and I requested a withdraw with all money which I had on my account, the withdraw request lasts around 2 weeks and money didnt came on my skrill account after 3-4 days I tried to log in on my account and there was written (account locked) - without any mail and notification .... Please help me and give me some advices (sic). "
Sportsbook Review has asked the player if he has completed the sports betting websites Know Your Customer (KYC) process.
BetAtHome has one of the hardest pass KYC programs in the business, though not quite as insurmountable as the folks at 1XBet or LSBet, who request video chats and the photo IDs of all individuals you have ever received a Skrill transfer from.
Players that have nothing to hide can make it easier on themselves, the following tips might come in handy and save yourself some back and forth with your online sportsbook:
Keeping your sensitive documents on a flash drive
It is a foregone conclusion that you will have to provide a copy of your passport, no way around this. Players who do not have a passporty will immediately find that they are subject to more scrutiny and more interrogation.
In addition to the utility bill, the next most common request is for a utility bill / some form of proof of address. Some sportsbooks will even send a mail by post with a unique code that must be entered before your address can be fully verified.
Recent Bank Statements
While not always required, if you have made transactions through a bank card, wire transfer, or electronic transfer, you may be required to show proof of the transaction, even if there is no dispute as to the receipt of the funds. Some sportsbooks - though this is more common of a Neteller and Skrill - will even require bank printed copies complete with the bank's watermark and refuse electronic copies.
It is not personal. Online sportsbooks simply want to verify that players are who they say they are. When you lose your patience or resort to expletives, there's a good chance that what could have been a smooth procedure turns out to be a nightmare, or worse, your account might end up closed. Sportsbooks employ human beings, so even if you are randomly selected for extended verification, just keep in mind that it is most often a one-time per account basis and that if you are who you say you are, you will be out of their cross-hairs in no time.
BetAtHome Sportsbook players in need of assistance should submit a sportsbook complaint form.