Ball in PointCasino's court in sportsbook cold cases
PointCasino Sportsbook (SBR rating D) is still in the process of reviewing outstanding disputes reported on by players dating back to February 2013. PointCasino expressed the desire to clear their name following negative feedback shared by players who had bonus funds stolen and to update public reports that chronicled the disputes.
SBR reported on July 9 that PointCasino was in the process of reviewing the claims forwarded by SBR. Players had filed their complaints indicating that PointCasino retroactively changed bonus terms to restrict certain types of wagers and later confiscated balances for alleged violations.
At the time of the initial claims, at least two players offered screenshots that appeared to show an older set of PointCasino terms which were then followed by new terms, such as restricting bets on parlays with bonus cash, that were used to confiscate winnings from accounts.
PointCasino defended their actions at the time in a terse statement to SBR that made no mention of the retroactively edited terms, instead focusing on "violations" of existing bonus rules and putting the onus on the players' compliance.
PointCasino has allegedly come under new management and wishes to revisit the individual claims SBR has received. However, the sportsbook has since made at least one offer on its own to a player that involves further deposits for the confiscated bonus funds to be released incrementally. SBR advised the bettor not to accept anything less than every dollar owed - in this case €1400.
Player A had €2000 confiscated.
Player B had an amount over €1000 confiscated.
Player C had £750 confiscated.
Player D had €700 confiscated.
Player E had €2100 confiscated.
Player F had €1200 confiscated.
Player G had €1284 confiscated.
Player H had €1400 confiscated.
PointCasino players have reported that over $10,250 in winnings were confiscated - in most of the cases, all proceeds were zeroed with only the starting deposits left in tact
PointCasino players that have not yet done so should submit a sportsbook complaint with SBR.
Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance should submit a sportsbook complaint form. Players with general questions may also contact SBR by writing to firstname.lastname@example.org