Betin Sportsbook (unrated) has yet to comment to SBR about the player complaint reported on November 1. In that Betin complaint, a user claimed that €1497 in winnings were confiscated.
The player had been wagering with the reduced limits of €2 per play - much to her dismay - but otherwise was happy enough to complete the sportsbook bonus play-through obligation required of her.
However, in the midst of completing the bonus rollover, Betin suspended the account.
The player denied violating any of the terms and conditions at Betin Sportsbook, but the betting site disagreed with that and proceeded to copy and paste a section of their rules.
Betin's policy under clause 13.1 of their terms and conditions reads as follows:
"13.1. Should the Operator have reasonable grounds to suspect a Customer of collusion, cheating, fraud, identity fraud (including providing someone else’s personal or payment details with or without their knowledge), chip dumping, money laundering, the use of artificial intelligence programs, gaining an unfair advantage over other Customers, or any similar activity that the Operator deems to be improper, the Operator shall have the right to suspend the Customer’s account for an indefinite period of time, investigate the account and the Customer, and take such action as it deems appropriate including; withhold all or part of the balance of the account, confiscate winnings, recover from the account the amount of any payouts, bonuses, winnings or costs which have been affected or generated by such improper activity, and close the account without notice."
The player maintains that she has only ever operated one account and made all wagers herself. She believes that she has been targeted because she is a female.
In some circles, a female sports bettor is still somewhat unheard of. Guilty until proven innocent appears to be how accounts are handled, with phone quizzes on random details quite common, and an extra level of review that may or may not be performed as diligently as with Joe Smith from Wales.
In others, Granny may very well be the biggest whale in the room.
Sportsbook Review's investigation continues.
Betin players in need of assistance should write to SBR at firstname.lastname@example.org.