Sportsbook Review has received a second complaint from a 1XBet (unrated) player involving a request to Skype conference.
The player claimed that he was unable to satisfy 1XBet's request because the only representative available spoke English, while the player struggles to understand English.
He is now requesting to be paid his $4,500 deposit back, but the complaint is outstanding.
On April 7, Sportsbook Review reported that a 1XBet player was invited to a Skype video chat. The player claimed that he was willing to grant the request, but was never afforded the opportunity to by the online sports betting website.
He reported that his balance - which had been increased to $2,134 at the time of his requesting his first ever payout - was frozen and then confiscated.
1XBet is yet to comment on either complaint with SBR.
1XBet players in need of assistance should submit a sportsbook complaint with SBR.
Is it fair game to ask players to connect to Skype?
Unusual, yes for sure - but not unfair.
The request in and of itself highlights the fact that the industry is in many ways in its infancy as it relates to finding reliable and effective ways to combat fraud. In order for the sanctity of the betting world to be protected and for processing costs not to go up, players should expect that betting sites will be increasingly diligent in their attempts to confirm identities.
The process is sometimes referred to as KYC or Know Your Customer. Sportsbook Review reported on KYC on September 1; what documents are usually asked (passport, utility bills, bank or eWallet statements, credit cards), why the documents are asked for, and ways to quickly complete these processes.
If you feel you have reasonable attempted to pass KYC but are still being labeled a troublemaker by the betting site of your choice, please write to email@example.com with the details of your complaint. Players can also read others experiences or share their own publicly by creating a free SBR username and posting in the Sportsbooks & Industry forum at SBR.