Sportsbook news results for the search term: sportingbet
A Sportingbet (SBR rating C-) player has filed a sportsbook complaint. The player has claimed that he deposited $600 and accumulated approximately $630 in winnings, bringing his balance to $1,230. His account was temporarily suspended pending the outcome of the Know Your Customer (KYC) process where he would be required to provide ID and utility bill documents. The player claimed that he was asked to have his passport notarized, which he did, and later to photograph himself holding the passport. He tells SBR he followed these requirements but was still told his account would be closed with just the $600 deposit refunded. It is unclear if Sportingbet believed the documents were fraudulent or what other circumstances are at play. SBR is following up with the sportsbook.
A Sportingbet (SBR rating C-) player has filed a sportsbook complaint. The player claimed to have deposited €100 with Sportingbet via Neteller, accepted a 100% bonus and began wagering as normal. After working the balance up, Sportingbet allegedly closed the player's account and refunded the €100 deposit to the player's Neteller account. Sportingbet informed the player that their account would be permanently closed and provided no additional information. Sportsbook Review is investigating the player's claim.
Online sportsbook Sportingbet (SBR rating D+) has refused to apply another earned bonus. A player wrote in to SBR detailing that he decided to take Sportingbet up on their offer of a 50% free bet bonus up to €250. He deposited €500 and made an all-in wager. The wager ended up losing and the player still had not been credited with his bonus, so he raised an inquiry with Sportingbet support. Sportingbet told him that it can take up to 48 hours. After that time-frame expired, the player was told that was was excluded from the bonus. The sportsbook has long enforced a rule that allowed for earned bonuses not to be credited if it is believed the player has violated the following rule:
Sportingbet reserves the right to refuse a free bet to a customer where Sportingbet reasonably believes that such customer has historically or is abusing or defrauding the free bet system, for example engaging in arbitrage."
SBR reported in May of 2012 of this very same practice. At the time, the Alderney Gambling Control Commission (AGCC) rubberstamped this decision. Additional reports were made in January of 2013 as well as during the first half of 2014 concerning this practice. While it is not uncommon for online sportsbooks to craft rules protecting themselves from the extreme case of bonus abusers, SBR questions the continued application of the rule by Sportingbet.
A Sportingbet (C-) player has taken to the Sportsbook Review posting forum to air a grievance. The player twice deposited to Sportingbet, primarily wagering soccer. He made a payout request and was paid as normal. He continued to wager with the funds remaining in his account and at this point was asked to produce ID documents, which is where his nightmare began. | Sportingbet complaint
British bookmaker WilliamHill (SBR rating A) has finalised their acquisition of Spanish-facing betting company Miapuesta. WillHill took advantage of a six-month call option it held in its pocket following the initial agreement with Miapuesta's parent company Sportingbet (SBR rating D+), which SBR reported on earlier in the year.
Sportingbet (SBR rating D+) has reversed their position from a bonus cold case originally reported by SBR on 9 January 2013. The dispute involved a player registering for a Sportingbet promotion that promised a €100 free bet for new signups which placed at least ten €10 bets at the close of 2012.
GVC Holdings, a provider of B2B and B2C services, has completed their acquisition of SportingBet. Under the terms of the deal, British bookmaker William Hill (SBR rating A) has acquired SportingBet's Australian business and has been granted a call option over SportingBet's Spanish business.
Note: GVC Holdings acquisition has been approved.
Sportingbet's shareholders have signed off on the joint deal between William Hill (SBR rating A) and GVC Holdings to take control of multiple Sportingbet businesses. William Hill will take over Sportingbet's Australian business as well as their Spanish facing brand Miapuesta. GVC will take over other South American markets.
Schleswig-Holstein has issued online sports betting licenses to Sportingbet, Jaxx, and Primebet International. There are currently 18 licensed operators in the Northern German state. The Sportingbet license falls under their subsidiary Spread Your Wings Germany Ltd. The Jaxx license will be operated under MyBet.
SportingBet (SBR rating D+) has commented on the recent bonus complaint reported by SBR. A player had a €100 free bet denied by SportingBet, despite having fulfilled the terms of the promotion. SportingBet claimed that the player "engaged in arbitrage" in 2009, making him ineligible to receive future bonus promotions.
A Sportingbet (SBR rating D+) bonus complaint has been filed. A player alleges that Sportingbet is refusing to credit an earned €100 free bet. The player claims to have followed all bonus terms, which are referenced within this article. Sportingbet has a long history of not honoring back-end bonuses: bonuses that require the punter to make wagers upfront.
SBR news anchor Natalie Rydström and dispute analyst Justin7 discuss the latest outstanding news items from the SportsbookReview.com newswire. The headline of today's show is a bonus dispute involving SportingBet (SBR rating D+). In this dispute, a player was denied a free bet due to the sportsbook suspecting him of "engaging in arbitrage".
A SportingBet (SBR rating D+) player submits a bonus dispute. The player joined SportingBet to take advantage of a free bet promotion run on World Cup qualifying matches, which took place from October 12th-17th. The promotion required the player to place individual bets of £10 minimum. He deposited £100 and proceeded to fulfill the wagering terms.
A SportingBet (SBR rating D+) player submits a bonus dispute. The player signed up, deposited, lost his first bet and was then credited a €50 free bet. The player won his wager using the free bet, increasing his balance to €112. SportingBet closed the player's account one day later, citing discrepancy with his account sign-up.
In today's SBR Industry News segment, analysts Natalie Rydstrom and Justin7 discuss sportsbook complaints against TitanBet, BetClic, and Sportingbet. The focal point of the discussion is on how sportsbooks handle stale betting lines. Also discussed is Heritage Sports (SBR rating A-) upgrades headed into football season, as well as the coming launch of a poker room.
SBR newswoman and sportsbook dispute analyst Justin7 provide an Industry News update. In today's video, the pair discuss Matchbook's recent ratings upgrade, a Sportingbet football complaint, as well as more confiscations made by Betway. A closer look is also taken at the role gaming commissions play when disputes arise.
SBR newswoman Natalie provides the latest in the iGaming news industry. In today's video, an update is given on California gambling legislation, Illinois lottery news, as well as the Spanish market licencing — Bwin Party, 888, Bet365, mybet and Sportingbet are the first operators in line. The Spanish market is set to open up officially on Tuesday, June 5th.
SBR newswoman Natalie and dispute analyst Justin discuss the latest iGaming industry news. The video includes the resolution of the SBG Global payment complaints; as well as the Bet33 past-posted wagers dispute. Players with sportsbook feedback are asked to write to SBR at firstname.lastname@example.org.
Sportingbet (SBR rating D+) advises SBR that they will look further into the dispute reported on May 10th. A player contacted SBR stating that a 50% free bet was denied by the company. The player claimed to have been in full compliance with the promo terms. Earlier this week, SBR reported on a bonus dispute where a player was denied an earned bonus; in this dispute, the player followed up the complaint with the Alderney Gambling Control Commission, who rubberstamped Sportingbet's decision. SBR will update this report.
A new Sportingbet (SBR rating D+) bonus complaint has been received. On May 8th, SBR reported that Sportingbet refused to honour a player's bonus; a decision that was ultimately rubberstamped by the Alderney Gambling Control Commission. SBR has received a new complaint from a player who was denied a 50% free bet during the Europa League final. The player claims to have fully followed the Sportingbet T&C. SBR is following up on this complaint.
A Sportingbet (SBR rating D+) player has been denied a £50 free bet promotion. The player signed up to take advantage of the "risk free" proposition, which only required that the player's first wager be placed at odds of 1.5 or greater. After placing a losing wager on the Wolverhampton Wanderers, the player expected to see the £50 free bet. One week passed and the player decided to make an enquiry with Sportingbet. The player was told that the bonus would not be issued in accordance with a policy that allowed it to not honour its promotion at its own discretion.
A SportingBet (SBR rating D+) player claims he had €550 confiscated. The player asked for payment in February of 2012, but noted that the process remained "pending" longer than previous successful payment requests. The player then noted he was unable to log-in. The player was given an email stating that his account has been closed per the decision of management. SportingBet has allegedly not refunded the player's funds.
On March 6th, 2012, SBR reported that SportingBet confiscated £1,900 from a player. The player in this dispute was accused of multi-accounting; a charge he vehemently denied. The player claimed that he obliged all requests to show his ID, but that SportingBet refused to further expand. SportingBet declined comment to SBR.
Sportingbet.com (SBR rating D+) has allegedly confiscated €1,900 from a player.
A player wrote SBR claiming that he joined SportingBet on February 14th, 2012, depositing £1,000. The player risked his whole deposit on one wager and increased his balance to €1,900. Deciding to test the withdrawal waters, the player asked for payment on approximately March 1st, 2012. Sportingbet froze the player's account and claimed that he was guilty of multi-accounting. The player vehemently disputed this charge, and obliged all requests to produce ID documents to verify his account. After four days without response, the player was told that his account has been permanently suspended. Sportingbet allegedly claimed the player resided in Malaysia and was not allowed to make any bets with the company. The player was permitted to sign-up through the Sportingbet website, and was only informed of the country restriction during the withdrawal process.
Sportingbet has declined comment to SBR.
A Unibet (SBR rating B-) player claims that three soccer wagers were canceled 24 hours after the event. The player wagered a Gold Cup soccer match between Cuba and Mexico.
The player tells SBR that he placed three wagers on Cuba under 0.5 goals for $1000 each. The player alleges that two bets were priced at 2.1 whilst the remaining wager was 2.05. He points out that Sportingbet offered odds of 2.0 at the time, suggesting that the odds were in fact in-market.
SBR is following up on this Unibet sportsbook complaint. | Unibet account complaints
A Sportingbet (SBR rating D+) player reports that his winnings were voided. The player tells SBR that he made a deposit of €200, and increased his balance to €3,171. The player claims that after making his first withdrawal request, Sportingbet voided his winnings and refunded his deposit citing "professional play". SBR is following up with Sportingbet.
On 11/17, SBR reported that Sportingbet voided a player's winnings from three in-game wagers because the wagers were allegedly entered late. Sportingbet offered no proof to either the player or SBR in that dispute.
On October 30th, a SportingBet (SBR rating D+) player placed three wagers on in-game soccer corners, winning €1500. An hour after the game, SportingBet voided his winnings and told the player that his wagers were entered late. SportingBet offered no proof to the player, and is not communicating with SBR.
SportingBet (SBR rating D+) wagering complaint. On October 16th, a player wagered €120 on a spanish handball match between Toledo and La Rioja. His wager was on La Rioja at -2 with odds of 1.85. When La Rioja won by exactly two, the wager should have been refunded as a push. SportingBet graded it as a loss. When the player contacted SportingBet about the incorrect betting, he states that he was told it was meant to be a 3-way market, even though it was listed and priced as a 2-way handicap. All other spanish handball markets were also listed and priced as 2-way handicaps. SBR has contacted SportingBet to discuss this dispute.
SportingBet (SBR rating D+) complaint. A SportingBet player says that he had €740 confiscated from him. On October 8th, he deposited €100 and increased his balance to €740 over weeks of play. When the player requested a payout, SportingBet closed his account and seized his funds. The player had provided all requested documents, including his passport. SportingBet has given the player no explanation, nor responded to SBR inquiries when asked to justify its actions.
SportingBet (SBR rating B+) complaint. A player says his account was closed and a $248 winning bet voided. On September 17th, he deposited $680 and bet $273 to win $248 on an Aussie Rules football match. One day after the game, Sportingbet closed his account. SBR is investigating the complaint.
Two Sportingbet (SBR rating D+) bonus complaints have been reported from players who stated that Sportingbet failed to honor its matching bet promotion. The promotion offered to match a player's first bet, up to £25, with a free bet of the same amount. Both players won their first bet, however Sportingbet did not honor the promotion. Sportingbet has not yet explained its refusal to honor the promotion to the players or SBR.
A Sportingbet (SBR rating D+) sportsbook dispute has been filed on the grading of a Wimbledon set betting prop. A player wagered on the number of sets to be played versus Vera Zvonareva and Jelena Jankovic; choosing 3. Jelena Jankovic retired after only one full set of play. Sportingbet's own rules state that if a match is abandoned or a player retires, all bets will be void. SBR is investigating the complaint.
If a match is abandoned or a player retires, all bets will be void, unless the bet has already reached its natural conclusion.
01.30.2009 Numerous Sportingbet (SBR rating D+) complaints received
SBR has received 12 Sportingbet
complaints from players showing that the sportsbook will not honor earned bonuses. Recipients of this promotion were targeted directly by Sportingbet. Sportingbet has told some of these players that they do not fit the profile of the player the book wants and will not receive their deposit incentive. Sportingbet-owned gaming site, Superbahis (SBR rating D+)
, has refused to honor its cashback poker program to a player owed 250 Euros. A Sportingbet horse bettor is owed a £100 horse wagering refund due to horse-falling promotion. Sportingbet has refused to credit the bonus citing "unusual betting patterns
." Sportingbet players have also complained that the book has refused to grade soccer matches, citing an investigation of the outcome. SBR has confirmed that investigations by league governing bodies do not exist. Sportingbet rules support the players' claims that these wagers should have been graded months ago. Sportingbet is encouraging these bettors to allow the winning wagers to be graded as no-action so refunds can be applied. Sportingbet will not estimate when the wagers may be graded. The former owner of Sportsbook.com (SBR rating D-)
is no longer responding to SBR's inquries on behalf of players.
Sportingbet (SBR rating C-) refuses to grade Russian soccer wagers placed over six months ago. The sportsbook states they are investigating the validity of the result despite being unable to refer to any official league investigation and that wagers with other bookmakers have been graded days after the match. Sportingbet has encouraged players to request the wager be canceled and have their risked funds returned. Sportingbet players also continue to complain about the books refusal to honor documented wagering incentive offers. Players report being offered a risk-free wager of 50£. If the bet loses and the player seeks to collect refunded losses, customer service has offered the canned response "Interactive Sports (CI) Limited has the right to cancel or withdraw this offer or change any of its terms at any time and without cause/notice".
Sportingbet (SBR rating C-) fails to honor "free bet" promotions to four players. The sportsbook told one player that his action was not deemed "recreational" which makes him ineligible for the reimbursement. Despite the offer to all players, bettors should be aware that the book will decide after the player invests in the promotion if it will credit as advertised.
Player: Took advantage of email offering 50gbp refund on losing soccer bet (advertised on website), bet placed and settled as losing on 17 Aug.
SB fail to pay refund, live chat say refund will not be paid but give no reason
Player 2: I signed up to Sportingbet on 23rd July 2008 and on doing so was given details of their current introductory offer - the so-called 'Free bet challenge'.
I began on their 'Free bet challenge' introductory offer which offers 10 free bets, one for each winning bet you place and a £50 bonus free bet if you win all of your first 10 bets.
I took them up on this offer in good faith and placed 10 bets on the first day after I'd signed up to the offer. During this day I had two winning bets. In accordance with the T&C for the offer, I contacted them to request these free bets. I received no response to them to confirm the free bets had been credited to my account. I continued on the next day to place a further 13 bets, five of which were winners. Again I contacted them to request the free bets.
BetUK ownership change results in downgrade from B to C-. This rating is consistent with other sportsbooks under Sportingbet Plc.
BetOnUSA (SBR rating D) loses players' pending wagers to go with multiple reports of missing withdrawal requests after switching from the Sportsbook.com platform. This is not uncommon for the operations involved. Some users saw their pending wagers and accounts deleted when Sportingbet PLC sold its American-focused brands to Jazette Enterprises Ltd.
Player: Please be advised that BetOnUsa sportsbook changed their software and basically dumped all pre-existing wagers. In April I had bet $500 on the NY Mets to win the World Series. The ticket had been in my pending wagers all summer until they dumped everyone's accounts and made us set them up again. To add insult to injury they have the audacity to say there was no bet made, then changed their story to say the bet had been rejected when I originally placed it! That is ridiculous on so many levels...why would they reject such a future wager?...Why would they proceed to take $500 out of my account...etc. It looks like I am getting scammed here, but I would really appreciate if you could warn all of your subscribers that BetOnUsa.com is a scam and to stick with the sites that SBR recommends.
05.31.2007 Sportsbook.com (SBR rating D+)
awards $19,707 to player resolving 16 month old virtual horse racing dispute. Six players using books in the Sportsbook.com
family disputed account history that showed their balance, or significant portion of their balance, was gambled away on a racing-style casino game. Each complaint was resolved early in 2006 with the exception of this largest balance holder. Sportsbook.com was under Sportingbet Plc management at the time of incident.
03.21.2007 Sportingbet Plc announces resolution in Louisiana District Attorney case against Chairman
Sportingbet is pleased to report that it has reached an amicable resolution with the St Landry District Attorney in the State of Louisiana. All related warrants issued by the Louisiana State Police have been cancelled with immediate effect. Both Sportingbet and the St Landry District Attorney now consider the matter closed.
Sportingbet Plc Report
BetOnUSA (SBR rating D-) and sister books acquired by Jazette Enterprises Limited (D+ rated Sportsbook.com). Sportsbook management tells SBR the BetOnUSA Group (Empire Entertainment Ltd) was purchased last month. All customer service and accounting is now directed to the Sportsbook building in Costa Rica. The purchase brings Sportsbetting.com (SBR rating D-) back to the company and gives Jazette ownership of the World Gaming software code.
JEL states that it will look into no-pay claims against BetOnUSA, including the latest from a player waiting four months for $1,000.16. JEL sportsbooks also have their own no-pay complaints pending. During the migration of SportingbetUSA (SBR rating D+) last October to Jel-owned SuperBook (SBR rating D+) some accounts, balances and pending wagers were lost.
Sportingbet (SBR rating D+) and SportingbetUSA (SBR rating D+) users complain of deleted pending future wagers. Prior to Sportingbet transferring account balances to Superbook.com, some bettors reported disappearing pending bets. While management has agreed to reinstate wagers for many of these account holders at sister sportsbooks, reports of canceled bets continue. Players who have had a pending wager canceled at a former Sportingbet property are invited to contact SBR.
Sportingbet (SBR rating D+) closes site and redirects players to sister website, Superbook (SBR rating D+). Non-US players are unable to log in at Superbook but should find their account by logging in at Sports.com (SBR rating D+).
One-time B- rated sportsbook, Gambling.net has been lowered to D- along with Sportsbetting.com. Both sportsbooks were hosted and serviced by the Sportingbet offices in Costa Rica while holding a licensing agreement and domain name leasing contract with World Gaming Plc. BetOnUSA (SBR rating D-) parent company, Empire Entertainment Ltd. has purchased the World Gambling service contracts. These sites are expected to be managed by BetOnUSA and its staff in the near future. Players are advised to redeem balances at this time.
After Sportingbet Plc severed itself from its US-serving brands, complaints began to flood the SBR mailbox. Non-US players in the newly sold sportsbooks were told that all pending bets would be canceled. This was due to the new company, Jazette Enterprises Limited’s noncompete agreement with Sportingbet Plc. Jazette (JEL) agreed not to service non-US players and to steer its international players back to the Plc’s remaining non-US serving sportsbooks. Fortunately, Non-US players were contacted this evening and told their accounts would be maintained and transferred to a different sportsbook. However, JEL decided to acknowledge specific US State laws and discontinue servicing players where they apply. Sportsbook.com and its sister sites have told players living in the offending states that they will not be paid their impending winnings.
SBR will discuss the remaining complaints with individual property managers/owners. Players with canceled winning wagers or canceled wagers that have gained market value should contact SBR
Statement: Sportingbet announces that it has sold, on 12 October 2006, its US-facing sports betting and casino business (the “US Operations”) to Jazette Enterprises Limited (“JEL”) (the “Disposal”). Sportingbet received cash consideration of US$1 for the shares and related assets of the US Operations, and has discharged excess liabilities amounting to approximately US$13.2 million.
BetWWTS (SBR rating B+) is the latest sportsbook under a public company attempting to solidify plans to privatize. Betcorp Ltd released a statement this evening acknowledging that if it was unable to move its US-focused brands under private ownership by Friday, services to the US market would close. Sources within the company tell SBR "It’s likely you will see the last two public giants privatize within the next 48 hours but of course, all [Betcorp sportsbook] players will receive their funds immediately if this is not achieved." Sportingbet Plc, the parent company of Sportsbook.com, also released a statement today saying that it would look to sell its US-focused brands. Although the safety of WWTS player funds are not in question, SBR has downgraded the BetCorp Group to B+. The books will be reevaluated once it is known if account holders will maintain the ability to wager.
An Iwager user has been unable to redeem $800 since July 28th. Sportingbet customer service tells SBR that the website url owner (webmaster) has closed the account and must reactivate it before payment can be requested. No explanation has been sent to the player.
Statement regarding Chairman
Whilst visiting the US on non-Sportingbet business, Mr Peter Dicks, aged 64, Non-Executive Chairman of Sportingbet Plc, was detained by US Authorities at approximately 2.00am BST on Thursday, 6 September 2006.
A hearing for Mr Dicks is scheduled for 2.00pm BST.
Pending clarification of the situation the Board has sought immediate temporary suspension of Sportingbet’s shares.
Further information will be issued in due course.
For further information please contact:
Smithfield (media) Tel: 020 7903 0669
George Hudson Tel: 07803 603 130
Link to Sportingbet Plc statement
Players who are adverse to risk may wish to withdraw their funds from all Sportingbet and World Gaming operated sportsbooks. SBR does not expect Sportingbet to follow the path of BetOnSports which did not have player funds in reserve. Trading is expected to resume shortly. View sportsbook list here.
The sportsbook agreed to reevaluate previous decisions which resulted in multiple balance credits. Bonus and winnings confiscations have been reversed, as well as voided winning wagers dating back to last year’s British Open bet on Tiger Woods. The sportsbook is addressing the policies, or lack thereof, responsible for these actions. It is expected to stand by new universal policies that treat all players equally regardless of the type of action given to the book. New procedures include prorating bonuses for players asked to leave any of the many websites and settling winning bets made on obvious or gross errors at the correct market price (average betting odds) instead of canceling. The Sportingbet Plc family will be reevaluated once all pending issues are concluded and these new policies are solidified. Players with a complaint against the Sportingbet Group, which include Sportsbook.com (SBR rating D+), should contact SBR.
Company continues Bait n’ Switch bonus scam.
Sportingbet Plc steals winnings from player, citing a mystery "bonus abuse" rule. SBR has received numerous complaints from players who were attracted to incentives from the many Sportingbet Plc brands, which include Sportsbook.com (SBR rating D+) and SportingbetUSA (SBR rating D+). If the player has accepted bonus offers from the different books and goes on to win, he is susceptible to the confiscation of all funds above the total amount deposited. SBR has contacted Sportingbet Plc on multiple occasions to verify that utilizing more than one site is not a violation of any rules.
SBR poster ’dvorak51’ shares his experience with the Sportingbet Group’s Aces.com (SBR rating D+).
7/5/2006 8:32:38 PM Update: Sportingbet management refunds player’s winnings and adds free-play bonus for inconvenience.
SBR approaches the conference with the expectation of resolving all pending complaints against the family of betting sites. Management has indicated that the company is open to policy changes and will amend rules in an effort to eliminate the potential for future complaints. The book attributes the recent issues to its growth, and states that it aims be more ’player-friendly’ and allow stated rules to decide player disputes.
WagerTonight (SBR rating D+) botches player’s withdrawal. SBR has received an influx of complaints from players with Sportingbet Plc & World Gaming licensees who have received bank checks days or weeks after Neteller withdrawals were requested. Players are frustrated by banking fees and the inability to deposit their funds at a different sportsbook immediately via Neteller.
The Hollywood website and player accounts will be activated on Sportingbet’s World Gaming system today. Players will still be able to reach the book’s customer service manager Victor and his staff, which has also migrated to the World Gaming office, by calling 1-800-220-0002. Marty, one of the industry’s top General Managers who is credited for much of the book’s success, will no longer be involved with Hollywood. HollywoodSportsbook.com will feature World Gaming’s lines and will no longer offer players a -107 lineset. Hollywood has been downgraded to B as SBR monitors the book’s transition, anticipating the potential for changes in operational procedures. Sportingbet company press release can be found here.
5/9/2006 (3:16:55 PM) UPDATE: System migration is rescheduled to be completed tomorrow morning. Banking will resume at this time.
Sportingbet Plc returns $24,000 confiscated from client in October 2005. Over the course of a year the player had used multiple Sportingbet Plc sites including PlayersOnly(SBR rating D+), LinesMaker(SBR rating D+), SportFanatik(SBR rating D+), SportingBetUSA(SBR rating D+), Aces(SBR rating D+) and Sportsbook.com(SBR rating D+). The amount confiscated was the sum of what the player had earned in bonuses and won overall from the family of sportsbooks. SBT management originally stated that the player was violating the spirit of the bonus although the company’s client support has maintained that utilizing multiple sportsbooks and incentive offers was acceptable. Other Sportingbet players hope to experience the same success in resolving their issue and recovering their funds. SBR is currently speaking with Sportingbet’s corporate office about these matters.
Sports.com (SBR rating D+) confiscates $1600 of bettor’s winnings because the player utilized bonus offers from multiple sites within the same family of sportsbooks. Sportingbet Plc and its sister company, World Gaming Plc, license and host many gambling websites which target the same players. These sites do not feature any rules disallowing clients from using more than one World Gaming product. SBR has confirmed that the sales department encourages players to join regardless if accounts with the company’s sportsbooks already exist. The group has a history of confiscating winnings from clients who have taken advantage of multiple offers.
All BetEuro accounts have been transferred to BetUK. BetUK is part of Online Management Services which is also the parent company for Gambling.net(SBR rating B-) and BetUSA(SBR rating B). BetUK targets the European market but accepts US players. The company’s owner, Bill Nevin, tells SBR they will specialize in soccer and in-game wagering. The sportsbook uses Finsoft software under the Sportingbet license.
owned by Sportingbet Plc, now used as a handicapping site to promote the Sportsbook.com brand.
Sportingbet Plc management agrees to refund mystery casino losses not placed by account holders; blames issue on a "glitch". Four of five account balances have been rectified with the final account under review. Total adjustments exceed $30,000.
Another player from a Sportingbet Plc sportsbook, MySportsbook(SBR rating D+) reports account balance wiped out. This is the 4th complaint from a large account holder who was told that his balance, which was $11,225, was lost on a virtual horse racing casino game. SBR to inquire with management.
Two players claim balances were erased from their sportsbook accounts. A player from Sports.com(SBR rating D+) and another from SportingbetUSA(SBR rating D+), both of the Sportingbet Plc Family, report losing a total of $5084 on wagers they did not place. Customer service told both players that the funds were gambled away on virtual horse racing, a casino game neither bettor has played previously. The first player to experience this problem tells of the book’s apparent unwillingness to address the issue.
"They originally told me it would take 24 hours, then 48 hours, then a week, it has now been 15 days and they still have not given me the IP address of the origin of the disputed wager. Who benefited from the wager? sportingbetusa. Who refuses to provide needed information in the investigation of this matter? sportingbetusa. Why won’t they cooperate? My ISP tells me they should have been able to provide that information within 24 hours. They did give me the date, time, and time zone, but that is worthless without the IP address. The time zone they gave as the origin of the disputed wager was the Pacific time zone. I am in Ohio (Eastern). They know it was not my wager. I really think they did it themselves."
MySportsbook(SBR rating D+) shorts bettor $700, cites "bonus abuse" as reason. The player has been with the book for three months earning multiple reload bonuses, but has not violated any listed rules. His account activity was subjectively labeled for abusing bonuses. Below is the email to the player from management.
Unfortunately, after the fraud department reviewed your case, it was determine that the account in question was made with the purpose of bonus abusing, therefore, it will remain inactive. According to our records the amount deposited is equal to the amount withdrawn, therefore, no monies are owed in order to offset the funds used via Neteller. Best Regards.
In more severe cases, players who have made a profit wagering saw their winnings confiscated as well. Sportingbet management has taken a hard stance against players who treat their incentives as something more than a novelty. It is evident that management may decide not to pay players after reviewing the bettor’s history over the life of the account.
12.29.2005 (10:49 PM CST)
MaximSportingbet Sportsbooks managed by World Gaming & Sportingbet Plc’s Costa Rica Division downgraded to D+, MySportsbook downgraded from C to D+
World Gaming Plc acquires SportsBetting (SBR rating B-) and Real Entertainment Ltd Group. Sportsbetting had utilized World Gaming software and hosting but was owned and managed by Real Entertainment. Sportsbetting will be included in the reevaluation of the Sportingbet and World Gaming-owned sportsbooks.
earns 2nd upgrade in two months. The sportsbook’s management continues to make decisions independant of their service provider, Sportingbet Plc, and assures SBR that they will maintain their player-friendly policies. B- is currently the highest rating that a Sportingbet/World Gaming sportsbook holds.
Problems continue for bettors with books under the Sportingbet umbrella. Although management has resolved some individual complaints, the company continues to unjustly debit client accounts. Current complaints include voided winning wagers, the closure of accounts and confiscation of profits from those accounts, and the seizing of earned bonuses. The majority of gamblers likely will not experience these issues although bettors who successfully utilize the company’s promotions may be severely penalized without warning.
Player reports AllProSportsbook(SBR rating D+) confiscating funds and ignoring emails.
Hi, this is my first time sending you (sportsbookreview.com) E-mail. I have an account in Allprosportsbook.com. I have been using this account since August 2005. But recently, this company gave me some hard time. They paid slow, E-mail no reply and deducted all of my bonus in my account eventhought I have covered the rollerover requirement. But that wasn’t a big deal. I don’t really care about the bonus, I also told them I do not want any further bonus in my account. After then, I only deposited twice and received $77.50 automatically right after. Then I kept wagering a lot and requested a payout. at that payout, They also deducted the $77.50 bonus. that’s fine! after then I still wagered for a while without any deposit. then I requested another payout. But they still deducted the same amount of $77.50. That’s my money, not the bonus. Then I talked the live chat person, and he said they will check for me. I also send that company an E-mail about thit case. so far they still haven’t replied me. I have no idea if they return me $77.50 or not. They might have system error or they don’t even care of their clients money. If I make another withdrawl next time. I might still have money deducted.
BetUSA (SBR rating C+) becomes first book to reverse managing/hosting company, Sportingbet’s decision to unjustly confiscate player funds. SBR has received many complaints from Sportingbet Plc serviced sites since the 11/4/2005 report. Each Sportingbet site who has an independent general manager has the opportunity to address the situation before receiving Blacklist status.
Sportingbet (SBR rating C) stealing player balances? SBR has received reports from two players who have had funds confiscated. The book’s emailed explanation to these players states that this is occurring because these bettors have been depositing for the sole intention of receiving the bonus and therefore are in violation of the bonus rules. The book calculated how much the player will now receive by returning funds up to the amount deposited and thereby voiding winnings and legitimately earned bonus funds. The Sportingbet Group has historically allowed multiple accounts within their many affiliated sites and has promoted their bonus plans independently. SBR had previously verified that players were encouraged to take part in independent incentive plans and use multiple accounts within the family of SBT Plc sportsbooks. Thus far SBR has email history suggesting that Sportsbook.com and sister sites have unjustly confiscated over $22,000 in account balances. This gaming giant has been the source of serious complaints in recent months and will be reassessed pending management’s actions on these cases.
Sportsbook.com (SBR rating C) and the Sportingbet Group’s accounting errors leave players without access to funds for weeks. The operation services over 50 sportsbooks and many players unknowingly utilized more than one of the heavily marketed websites. Sportingbet has recently told some of these players that they would have to consolidate their accounts and that they would receive their balances via book-to-book transfers to one of the family’s websites. Bettors have reported waiting two weeks for five-figure sums, as the book attempts to get its records in order. Although this delay is frustrating, SBR has told players that this is likely a botched procedure that will be corrected in time. SBR to inquire with management.
BetUSA upgraded to C+ after distinguishing itself from the Sportingbet Plc family, to which it belongs. BetUSA’s ownership has proven that it has the ability to act independently of its sister books like PlayersOnly and Sportsbook.com (SBR rating C). The book employs its own customer service staff for advanced player inquiries and management has made decisions on wager grading that have differed from its larger sister books. Recently BetUSA paid players who bet Tiger Woods to win the British Open, while players who wagered with the flagship SBT Plc books saw their winning wagers canceled. BetUSA clients still must deal with the same flawed accounting department that is sometimes responsible for payout delays.
SportsFanatik (SBR rating D+) sends withdrawal to player via regular mail, adding a two week processing delay to what should have been an instant Neteller transfer. Accounting is unwilling or unable to rectify the error. This SportsFanatik complaint is one of many from Sportingbet Plc players that now reach SBR almost daily. IWager (SBR rating C-), a sister book, is very close to obtaining the same D+ rating. IWager has little control over its poker service, which has frozen yet another player account without valid reason. The player has waited for his funds or an explanation for almost two months.
Sportsbook.com (SBR rating C) voids another player’s winning wager after event had finished. This is the third complaint from players with the Sportingbet Group whose funds were debited due to what Sportsbook.com management calls a "bad line" on Tiger Woods to win the British Open. SBR has presented Sportsbook.com with information showing that these odds can not be considered an "obvious error". Players would have a legitimate complaint if the wager was simply canceled prior to the event but since Sportsbook waited weeks after the event had conlcuded, these players are victims of theft.
SBR would also appreciate hearing from bettors who wagered on participants other than Tiger Woods to win the British Open whose wagers were graded as a loss.
SportsWager (SBR rating D+) leaves the PlayersTime Group and joins the Sportingbet Family. SportsWager players are considering themselves lucky as PlayersTime websites have been down for 4 days. SBR has received multiple slow-pay complaints from worried players who have been denied payouts during this 4 day period. PlayersTime sportsbooks are listed below.
SportingbetUSA (SBR rating C) deducts $500 in winnings from customer account. The sportsbook claims the player bet a "bad line" (wrong odds that are the result of a line manager’s mistake) on Tiger Woods to win the British Open, which took place a month earlier. SportingbetUSA has not made an effort to show the player how the line on Tiger Woods was an "obvious error" and has not followed their own rule which is stated below. SBR will continue to speak on the player’s behalf and expects management to rectify or justify these actions.
"Every effort will be made to ensure that all information available on the Internet site is accurate. However, if an error is made in the prices or conditions published on-line, we reserve the right to correct any mistakes and to settle any bets already laid at the correct price."
Sportingbet Plc family of sportsbooks refusing to pay players this week. Players file multiple complaints against such books as Sportsbook.com, SportingbetUSA.com and Aces.com, citing that the below notice was first posted today.
"Note: There will be no withdrawals processed the week of Monday July 11th to Friday, July 15th. Withdrawals will resume normal processing July 16th. We apologize for any inconvenience caused."
Sportingbet users complain that they were not given any notice that their funds would be inaccessible. Many players will actually be forced to wait until the 18th, due to some banking methods being available for processing only on weekdays. Sportingbet management claims that this freeze on player funds is due to a website upgrade, which suggests players could have been informed well in advance. A likelier reason for this hold on account balances is that Sportingbet recognizes a very slow week in sports and would like to prevent a wave of withdrawal requests that occur when there is little to wager on.
SportsbookReview receives a new batch of complaints against the Sportingbet Group. SportingbetUSA (SBR rating C) continues to delay withdrawal requests by performing account audits. More than a few players have also complained that SportingbetUSA payouts have been delivered by check, despite the fact that they had requested their funds via Neteller. In some countries players are forced to pay large processing fees when cashing these checks. The book has declined player requests to reimburse these costs. These lapses in customer service have resulted in a downgrade of SBTusa from C+ to C.
05.04.2005 (10:43 PM CST)
MaximSportingbet SportingbetUSA downgraded from C+ to C
05.04.2005 (10:43 PM CST)
SportingBetUSA SportingbetUSA downgraded from C+ to C
Intertops (SBR rating C+) – Customers complain that Intertops now taking three business days to process Neteller withdrawals. The change from two days was not noted on the website. Players also have reported that the book is not responding to email inquiries.
SportingbetUSA (SBR rating C+) – Player complains about LiveChat service.
“When I was on the live chat with one of their staff members, Frank, I was assured of a 15% immediate bonus within 24hrs. I waited 24hrs to no avail. So I did 3 live chats in 2hrs. The first guy (David) told me it would be credited in minutes. The 2nd guy at first told me it’s 24-48hrs but later corrected himself when I reminded him it is spelt out on his website (within 24hrs). The 3rd guy really dropped the bombshell, said that I need to show more patience and this being a Sunday usually experience heavy traffic and my bonus will take up to 36hrs! What crap, now I know why you guys give them a C+”
BetonUSA (SBR rating D-) – SBR continues to receive a steady flow of complaints.
“Hey Bill, I contacted BetOnUSA last night to see about the status of my Neteller withdrawal. They are completely giving me the run around. Last night I talked to a lady who said it would be processed within 48 hours and then it would take another 48 hours to receive it in my Neteller. That seemed logical as I went back and checked out the withdrawal slip and it said it would take 48 hours to process. Tonight I talked to a guy who basically said that they were sending it in a completely different way then I originally requested it (via Neteller). I told him that it was a mistake and it was supposed to get sent to my Neteller account as I requested. He said that he would change it making it another 48 hour processing wait and 5-7 days to reach my account. Thanks for the help! This will be the last time I deal with a book with this poor a rating.”
and announces they will eliminate withdraw audits. Many insiders, including SBR, long suspected the highly unpopular ’audits’ are mainly used as a way of punishing winning players and discouraging withdraws. This procedure has continued to be a drag on the entire Sportingbet group rating, of which Sportsbook.com is the largest member. The group last sported a top 20 sportsbook in 2002 with their second largest member SportingbetUSA, which reached a peak rating of B+.
Sportsbook.com (SBR rating C) and sister sites under Sportingbet management not honoring bonuses. In the past few weeks SBR has received an influx of complaints from players who feel cheated claiming they were victims of dishonest marketing. Players filed complaints ranging from not receiving promised bonuses after numerous email requests as well as bonuses being unjustly confiscated upon cashout. SBT management states that these players did not meet their wagering requirements. However, they were assured by clerks, verbally and by email, that these requirements were met and the bonus would not be lost. SBT sportsbook owners have admitted that there is a software glitch responsible for showing wrong information regarding the progress of the player’s bonus roll-over.
12.14.2004 (12:27 PM CST)
MaximSportingbet SportingbetUSA downgraded from B- to C+
12.14.2004 (12:27 PM CST)
SportingBetUSA SportingbetUSA downgraded from B- to C+
who stiffed players as the owner of the defunct Apex Sportsbook, is using the Apex website to promote his sportsbook affiliates. ApexSportsbook.com features ads for Pinnacle Sports, Hollywood107, Sportingbet, SBGglobal, Cybersportsbook and Mybookie. SBR is asking these sportsbooks to withhold any commission payment to Robbie or to work out an arrangement where the stiffed players can begin to receive payment. SBR will be able to provide a list of players owed. Robbie’s new sportsbook, PlatinumSportsbets (SBR rating F) is also promoted on this site as well as his other sites which include Askthebookie.com.
PlaceMyBet (SBR rating C-), of the Sportingbet PLC family, slow-paying player for over 1 month. Problems with sportsbooks under the SBT brand are becoming increasingly difficult to resolve.
- SBR has received an unusual amount of complaints from players on the Sportingbet PLC group. This was once a group that took pride in their Customer Service Dept, but they have obviously lowered their standards of operation as of late. SBR believes that most of these complaints are generated by management inability to address the issues in a prompt and professional manner.
Linesmaker is one of many books operated and managed by the Sportingbet Group; yet SBT attributes this decision to the individual owner/investor of Linesmaker. SBR to speak with Sportingbet top management about this dispute. Ratings for sportsbooks under the Sportingbet PLC name under review pending outcome.
SBR receives influx of Sportingbet PLC sportsbook complaints. Sportfanatik (SBR rating D+) client reports unjust bonus confiscation. Allstar.com (SBR rating C-) player files complaint over missing check. A SportingbetUSA (SBR rating B-) client claims withdrawn funds left his player account but never reached his Neteller account. A 2nd SportingbetUSA player contacts SBR about unjust bonus confiscation. Mysportsbook.com (SBR rating C-) loses multiple bank wires during processing.
Dimeplayer (SBR rating C-) no longer part of Sportingbet PLC as of 6/24/04. SBR recognizes Dimeplayer as a new sportsbook with a downgrade to C-. There have been no complaints against Dimeplayer or its transition from World Gaming to IQ-L software. SBR will continue to review DP through football season. Feedback can be sent to email@example.com.
05.06.2004 (12:42 PM CST)
MaximSportingbet Grande upgraded from B+ to A-, SportingBetUSA upgraded from C+ to B and Sportsbook.com upgraded from D+ to C+
05.06.2004 (12:42 PM CST)
SportingBetUSA Grande upgraded from B+ to A-, SportingBetUSA upgraded from C+ to B and Sportsbook.com upgraded from D+ to C+
SportingBetUSA C.S. Supervisor Charles says this customer's account and his wife's account are both being audited. Initial deposits have been returned to customer's credit card. SBR to follow up in this process.
Informs SBR and other analysts that recent quarterly profit was no fluke and that restructuring and risk controls implemented last year have paved the way for consecutive quarters of profitability. Common stock shares of Sportingbet have soared a 100% since January 1st.
(SBR rating C-) Once an A rated book -slow pays like this one
are now all to common
09.13.2003 (12:00 AM CST)
MaximSportingbet Maximsportingbet - Further Downgraded from D to D-
08.21.2003 (12:00 AM CST)
MaximSportingbet Sportingbet.com, SportingbetUSA - Upgraded from D+ to C-
08.21.2003 (12:00 AM CST)
SportingBetUSA Sportingbet.com, SportingbetUSA - Upgraded from D+ to C-
This week's complaints - Linesmaker, Sportingbet, Casablaca, BetEhorse, Simplenetbet.com , SSP Positive feedback : Legendz, PlayersOnly
Sportingbet downgraded to the Black List - Industry giant and all associated operations downgraded to the Black List.
Sportingbet shares tumble again - Holding Co. for SportingbetUSA, Sportsbook.com has fallen 70% in past 12 months - nagging customer service complaints possibly indicative of poor management.
10.24.2002 (03:09 PM CST)
SportingBetUSA SportingbetUSA - Downgraded - removed from the Top Sportsbook List - excessive complaints
09.05.2002 (09:47 AM CST)
MaximSportingbet SportingbetUSA - Drops out of Sportsbook Review top 10 - CS issues have resulted in a 4 month slide from 5th to 13th - Rio jumps three places
09.05.2002 (09:47 AM CST)
SportingBetUSA SportingbetUSA - Drops out of Sportsbook Review top 10 - CS issues have resulted in a 4 month slide from 5th to 13th - Rio jumps three places
07.28.2001 (12:14 PM CST)
MaximSportingbet Sportsbook.com - Upgraded - Removed From the Black List - Agreed to be acquired by SportingbetUSA
07.28.2001 (12:14 PM CST)
SportingBetUSA Sportsbook.com - Upgraded - Removed From the Black List - Agreed to be acquired by SportingbetUSA