05.25.2006 (06:37 PM CST)
WagerTonight (SBR rating D+) botches player’s withdrawal. SBR has received an influx of complaints from players with Sportingbet Plc & World Gaming licensees who have received bank checks days or weeks after Neteller withdrawals were requested. Players are frustrated by banking fees and the inability to deposit their funds at a different sportsbook immediately via Neteller.
Player: I recently asked for a Neteller withdrawal from WagerTonight, which was denied. Upon reasking, I was sent an e-mail confirming that my payout for 2000USD has been sent via FedEx as a check. I got on Live Help with WagerTonight, who told me that due to the fact that because my deposit wasn’t via Neteller, which I assured him it was, my payout couldn’t be via Neteller. He denied any record of a Neteller deposit, then found one and assured me the check would get to me by 3 working days. After 6 working days and no check, I got back on Live Help and heard the same line again and was told to contact FedEx myself to find where the check was. It wasn’t delivered as WagerTonight had issued the wrong address to them. It finally arrived and will now take approximately 6 weeks to clear as well as incurring a $50AUSD fee. I am most disapointed in WagerTonight’s service and won’t be using them again.