SBR review: BetWorldSoccer

YouWin Sportsbook soccer betting dispute

A YouWin Sportsbook (SBR rating C-) player submits a soccer betting dispute. The player states a €300 bet was placed on October 6th for the Kettering vs Bashley match in Southern League, English Football. The odds the player received were 1.93. The player claims YouWin has not graded the match and has not given him a direct answer.  | Read more

BetUS voids sportsbook freeplay winnings

A BetUS (SBR rating D+) player submits a sportsbook complaint. The player deposited $1,000 to BetUS, received a matching $1,000 freeplay and proceeded to place straight bets and parlays on soccer. On 8/15, BetUS suspended his account and notified the player that his account was closed for non-recreational play.  | Read more

Player vs Bet33: Bad line dispute

A Bet33 (SBR rating C-) player wrote to SBR with a betting dispute. The player wagered on a soccer match involving Paris St. Germain at -1.5 +120. The average marketprice for this wager was -180. The player admitted realizing the huge discrepancy for this event at Bet33, so he immediately placed a $400 wager. The player's wager lost, and he is now demanding a refund.  | Read more

12Bet enforces unfair bonus rules

12Bet Sportsbook (SBR rating D-) is the subject of dispute analyst Justin7's "Are You Serious?" video segment.

12Bet Sportsbook is enforcing an unethical rule that allows for the confiscation of bonus + winnings, if a bettor fails to meet rollover in a 30-day period. One such player wrote SBR, detailing that he deposited €1200 for a €230 bonus; the player won €5186, but did not meet the rollover in a one-month timeframe. 12Bet voided the bonus and all winnings.

12Bet's rules also state that wagers placed at odds less than 2.00 (+100) do not count toward rollover. A 12Bet player who would have met rollover (counting favourites) had €3252 in winnings confiscated for not having met rollover soon enough.

A third 12Bet player wrote SBR with a wagering complaint. The player placed a soccer match at odds of 1.77 (-129) and noticed that the next day his ticket was adjusted to read 2.77 (+177). Following the settlement of the wager, 12Bet voided the play.

12Bet's unusual rules are often referred to as "gotcha" rules. These rules are designed to profit from players that unknowingly agree to bizarre and irregular terms. In contract law, such enforcements are rarely upheld. 12Bet has been assessed with an opening rating of D-, and is indexed on the SBR blacklist.

Players with feedback or grievances should file a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com. Additionally, players may dial 1-830-255-4677 to speak with a dispute analyst.

Bet770 player submits withdrawal dispute

A Bet770 (SBR rating D+) player tells SBR that he attempted to make a withdrawal of €280 after verifying his account with ID documents, but that in the last three months Bet770 has not processed the payment. The player states that he doesn't know what to do. SBR is following on the sportsbook dispute.

On November 25th, 2011, SBR reported that Bet770 cheated a player on a soccer wager. A player made a £15 soccer wager using a free bet on the match between Nordsjaelland and Midtjylland. The wager type was a halftime/fulltime bet. In a HT/FT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half, lost the second half and won the game. When the punter noticed he was credited a loss instead of a win, he contacted the sportsbook to settle the market properly, but Bet770 refused to acknowledge the error.

Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

Bet770 cheats player on soccer wager

A Bet770 (SBR rating D+) player writes to SBR with a soccer wagering complaint. On October 27th, 2011, a Bet770 player made a £15 soccer wager using a free bet. The wager type was a halftime/fulltime bet on Nordsjaelland vs Midtjylland. In a HTFT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half and lost the second half. When the punter noticed he was not credited a win, he created a support ticket with the sportsbook. To his surprise, a Bet770 representative claimed that the bet was settled properly. The player attempted to reason with the representative before filing an official sportsbook complaint through SBR.

SBR reached out to Bet770 to correct its settlement of the match, but Bet770 balked and provided a link to their terms and conditions which would reportedly show that their definition of a HT/FT bet was applicable. SBR reviewed the Bet770 fine-print and found no such policy.

SBR is recommending that Bet770 settle the market properly, and credit the player's account  £149.

Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

CentreBet cheats player in live betting wager

A CentreBet (SBR rating D+) player placed a €2,500 wager on a soccer match between Benifica and Arsenal on July 6th, 2011. The bet was recorded while Arsenal lead the match 1-0. The player's wager was entered at exactly 19:58:54. A goal was scored at 19:59:50, approximately 56 seconds later.  | Read more

Unibet wagering dispute

A Unibet (SBR rating B-) player claims that three soccer wagers were canceled 24 hours after the event. The player wagered a Gold Cup soccer match between Cuba and Mexico.

The player tells SBR that he placed three wagers on Cuba under 0.5 goals for $1000 each. The player alleges that two bets were priced at 2.1 whilst the remaining wager was 2.05. He points out that Sportingbet offered odds of 2.0 at the time, suggesting that the odds were in fact in-market. 

SBR is following up on this Unibet sportsbook complaint. | Unibet account complaints  | Read more

Congrats SBRforum Poker Freeroll winners!

A big congratulations to Saturday's SBRforum Poker Freeroll winners. The event was part of April's SBR Poker Freeroll series. The following SBRforum posters shared the $500 pot: "secretstash", "WillC", "DavyDave', "orioles', "cankid', ''bernardmadoff', 'mikejamm', 'brazilian soccer', 'pinnerpsk', and 'krisskross'.

SBR Poker games are held on SBRforum's custom poker platform. For more information, visit the SBR Poker Forum.

YouWin winnings seizure complaint update

YouWin.com (unrated) dispute update. On January 13th, SBR reported that a player stated €2,418 in winnings were voided. The player opened his account with YouWin on December 26th, and deposited €1,420, wagering his entire balance on a soccer match between Arsenal and Chelsea. After Arsenal won the match, the player was credited with his winnings and his balance correctly updated to €3,838. On December 28th, YouWin disabled the player's account. | Youwin addresses complaint  | Read more

YouWin Sportsbook player reports that his winnings are voided

On December 26th, 2010, a player opened an account with Youwin.com (unrated) and deposited €1,410. The player wagered his entire balance on a soccer match between Arsenal and Chelsea. After Arsenal won, he was credited with the winnings and his balance correctly showed €3,838. On December 28th, YouWin suspended his account. | Full report  | Read more

WonOdds misgrades soccer prop

On November 29th, a WonOdds (unrated) player bet $150 on a first goal prop in the Oman/Iraq soccer match. WonOdds did not offer "No goal" as an option. The game finished at 0-0. WonOdds graded all wagers on that prop as losers, instead of no action. SBR is contacting WonOdds to discuss this dispute.

SportingBet voids player's winnings

On October 30th, a SportingBet (SBR rating D+) player placed three wagers on in-game soccer corners, winning €1500.  An hour after the game, SportingBet voided his winnings and told the player that his wagers were entered late. SportingBet offered no proof to the player, and is not communicating with SBR.

SBR Contests - Live World Cup Trivia at 2PM and 7PM ET

SBRforum is running two Live World Cup Trivia broadcasts at 2PM and 7PM ET. Each contest is free to play in. | View SBRforum contest registration for more details.

Trivia Contest #1 - $25 per correct answer; free contest thread.
Trivia Contest #2 - $25 per correct answer; free contest thread.

Neteller investigates Bestake fraud complaints

Neteller is investigating the Bestake (SBR rating F) merchant account after complaints against the alleged scam sportsbook were reported. 50 Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site. | Readers discuss Bestake scam

Bestake fraud warning - more players lose their sportsbook balances

New Bestake (SBR rating F) complaints have been reported from players who were victimized by the unrated sportsbook's scam which was initially reported by SportsBookReview on June 20th. The Bestake homepage displayed a logo of "Show me the money" next to a new '4 hour express withdrawal' option that was never before placed on its site. After clicking the image and believing that they were going to be initiating withdrawal requests, players entire balances were placed on six World Cup soccer games. Bestake's hidden condition which was obscurely written inside of its terms of service for this 'promotion' was that all six wagers must win in order for a player to receive a 15% profit on their balances. Had the terms been clear and apparent once this radical and unprecedented promotion was launched, no players would accept what amounts to drastically worse six-team parlay odds for their entire account balances. Bestake management justified the absurd clause by stating that it was printed on the site, albeit not front and center next to the misleading promotion. SBR considers the action theft and is recommending Bestake cancel all wagers which resulted in players losing their balances on account of the promotion. | Bestake player comments

World Cup 2010 Trivia Contest - $2K Prizes

SBRforum has announced a free World Cup 2010 Trivia Contest. The contest gives away a total $2,000 in prizes to SBRforum members and runs through July. The first two events take place tomorrow at 2PM and 7PM ET. | Register for free World Cup contest

BetUS excludes wagers from sportsbook bonus rollover

A BetUS (SBR rating C) bonus complaint has been reported. In January of 2010 a player deposited $2000 with BetUS in exchange for a $700 free-play bonus with a 6 time rollover. After thinking he had cleared the rollover, BetUS instead stated that all wagers placed on non-major soccer leagues would not count toward rollover. Following SBR's inquiry, BetUS stated that the policy was outlined under their free-play wagering rules page. SBR examined the page and found that the only rollover provision was regarding MLB wagers. The page lists no rollover exemption for non-major soccer leagues. Sportsbooks must explicitly spell out which leagues or bet types will not count toward fulfilling rollover; in this case BetUS has not done so. SBR is asking BetUS to honor all soccer wagers placed and to update its free-play page with specific rollover terms.

BetBoo allegedly changes winning ticket

A BetBoo (unrated) sportsbook complaint has been received. On March 21st a player placed a wager on a soccer match ebtween Vejle and Frederica for €300. After placing the bet, the player took a screenshot of the wager as his custom. The screenshot shows his wager clearly. Two hours after the match ended and his bet should have been settled, the player discovered the wager was canceled and his stake returned. After inquiring with BetBoo, customer service stated that the system displayed the wrong soccer team. The player went back to his account history and found that the ticket had been changed to read Sutjeska Niksic-Frederica instead of the Vejle-Frederica which he bet on and recorded a screencap of. SBR is following up with BetBoo.  | Read more

Bet911 canceled bet update

Bet911 (SBR rating C-) has decided to honor the players wager from SBR's March 2nd report. Although Bet911 canceled the bet between Roda JC and Hercales minutes before the game began, after internal review it was realized that the line of +115 was not bad but instead a fair market number which later moved. Bet911 was late in reacting to the market change and has thus decided to credit the player the winnings for the play.

Bet911 cancels soccer bet citing bad line

On February 19th a Bet911 (SBR rating C-) player wagered on a Holland soccer match between Eredivisie Roda JC and Hercales. The player bet on Roda JC at +115. Seven minutes prior to the game beginning, Bet911 canceled the play. SBR has confirmed that other sportsbooks, including BetCris (SBR rating A+) opened at +115 before closing at -110. While the wager was voided before the game and cannot be settled, SBR will still speak to Bet911 on the case as they should not penalize players for their oddsmaker being slow to update their offerings - when the line was posted at Bet911 it was inline with the rest of the market.

Bwin closes two accounts citing security reasons

Bwin (SBR rating C-) has closed two unrelated players account citing security reasons. The first player wagered €177 on a soccer match between Ethnikos Asteras and Piertikos. Bwin locked the player out of the account and stated that an investigation was being conducted into his account, providing no further details. After two weeks Bwin offered to reinstate the players account only if he agreed to cancel the Asteras vs Piertikos bet. The player refused and inquired why the bet could not be settled correctly. Bwin stated that it was waiting for an official ruling that the match was not suspected to have been suspicious from the 'ESSA Organization'. Bwin refunded the players deposits and has claimed it would return the player's winnings if the match was deemed 'regular'.

A second player writes to SBR that after placing a string of Badminton wagers, his account was randomly closed for security purposes. No additional information was provided to the player as to the reason for the account freeze. SBR has written Bwin on both cases.  | Read more

BoyleSports (unrated) declines to discuss sportsbook complaint

On 2/15 SBR reported that BoyleSports (unrated) voided a players winning €20 wager on an Italy Series B soccer match between Gallipoli and Grosseto. SBR followed up on the complaint and inquired to BoyleSports about the wager cancelation. BoyleSports cited data protection as the reason it could not comment on the case, despite the fact that the player authorized SBR to inquire on his behalf. The soccer match between Gallipoli and Grosseto has come under fire in the last week with at least two confirmed sportsbooks, BoyleSports and Interwetten (SBR rating B-) canceling bets on the soccer match due to suspicions of foul play. Top soccer sportsbooks such as Betfair (SBR rating A+) paid all bets as normal in the match.

Interwetten addresses €6300 canceled bet dispute

Interwetten (SBR rating B-) has addressed the €6300 canceled bet dispute from SBR's 2/15 report. Interwetten has cited third party news sources which chronicled a highly irregular number of bets on a 2-2 exact score outcome on an Italy B Series soccer game between Gallipoli and Grosseto. The score was 2-1 at half when a lopsided number of bets streamed in on the exact outcome. SBR has inquired in discussions with Interwetten whether or not all open bets on the game were voided, or only the wagers on the 2-2 outcome. Interwetten stated that its legal department advised them to not answer these questions. Interwetten, along with all other sportsbooks which serve sports where match fixing has been proven to occur have rules on file enabling them to void all bets in such games. The most ethical course of action when canceling bets on matches determined to be fixed is to void all wagers, not to selectively apply which wagers to settle. Betfair (SBR rating A+) graded all markets normally on the wager. | Interwetten cancels winning bet report.  | Read more

Interwetten voids £6300 winning bet

Interwetten (SBR rating B-) has voided a £6300 winning soccer wager. A player placed a bet on an exact outcome between Gallipoli and Grosseto, Italian B League soccer. Ten hours after the wager was graded the winnings were voided. Interwetten left a note in the player's account citing an error in betting odds. BoyleSports (unrated) offered comparable odds as Interwetten on the same wager. SBR is contacting Interwetten to discuss this dispute.  | Read more

Bet911 bonus complaint received

A Bet911 (SBR rating C-) bonus complaint has been filed. A player details depositing $1,000 on October 10th for a promotion which was accompanied by a 6 time rollover. The player states that six-packs, or wagers which one makes five bets on the American football, or soccer market and in return receives a $25 free bet, were included toward the rollover fulfillment at the time. The player placed  £7200 in action before making a withdrawal request. Bet911 has declined the player's first request citing that as of November 1st six-pack wagers no longer counted toward the accepted promotion. The player resubmitted the withdrawal and it was accepted then paid. Bet911 has stated the player was paid out in error, and has declined the player's second withdrawal request. SBR will speak to Bet911 to establish whether or not the rollover terms were changed retroactively.  | Read more

Ladbrokes clarifies winning wager deduction

Ladbrokes management has clarified their $1360 deduction from an NFL halftime/fulltime proposition bet. The adjustment was not made due to pricing error as stated by customer service to the player, instead a rule that excludes overtime from all halftime/full time bets. This rule is common in soccer leagues; although not typically applied to NFL.

Shilbet

 (SBR rating F) continues to confiscate balances without explanation and lock players out of accounts. The Costa Rica based soccer sportsbook has not responded to SBR inquiries since threatening legal action.

Shilbet SCAM: Evidence of fraud mounts

SBR received complaints from 19 players against Shilbet (SBR rating F) complaining of widespread fraud and balance confiscations. The first wave of complaints occurred after the June 10th, 2009 soccer match between Ecuador and Argentina. Shilbet offered odds of 4.0 on Ecuador, and did not lower the odds as the rest betting market moved against them. Multiple players bet on Ecuador at 4.0, and won their wagers. When Ecuador won the match 2-0. Shilbet changed the winning wagers of twelve players to a losing halftime bet on Ecuador (the halftime score was 0-0). Of the eight players that confirmed risk amounts, $10,438 in winnings were stolen.

SBR also received three complaints on the grading of the June 18, 2009 match between England and Spain (under 19). All three players complained that their wagers were changed from full game to first half wagers, resulting in winning wagers becoming losers. Two of the players had $900 in winnings stolen (with the third player’s amount in question).

SBR received several complaints about the grading of tennis matches. Several players bet on the June 24, 2009 tennis match between Schiavone and Larcher de Brito. The player backed Schiavone, but after the match the wager was changed to Larcher (making it a losing wager). The player provided screen shots of the altered wager here. As a result of this switch, the player lost $1,550. Another player complained of his winning wager being changed to a losing one on the June 24, 2009 tennis match between Dushevina and Vesnina (the amount has not been verified). Supporting screen shots were included in the Shilbet discussion thread here .

SBR received seven complaints that Shilbet closed a player’s account for “violating their rules,” and then confiscated the balances. $10,015 was confiscated from five of these players (two have not yet provided the amounts stolen). No further explanation was given to the players, and Shilbet is not responding to player emails. Shilbet initially stated that players were simply making errors and were mistaken on how their software worked. Shilbet stopped responding to SBR after the complaints and evidence against Shilbet accumulated.

Players vs. Shilbet

Two players from sportsbook, Shilbet (not rated), complain that the sportsbook graded their full-game bets as 1st half losing wagers. On June 10th, Shilbet offered wagering on the Ecuador vs. Argentina soccer game. Odds history logs show that Shilbet offered full-game odds of +300 on Ecuador, +210 on the draw, and -143 on Argentina. At least two players had wagers on Ecuador at +300, believing it to be a game wager. The game was tied 0-0 at halftime, and Ecuador won the game 2-0. The players now see that half time result had been applied to their wagers on the full game. SBR has begun discussing the matter with Shilbet.
Shilbet claims that "In certain occasions we pick unconventional odds in order to attract players". SBR notes that Betfair (SBR rating A+) had odds on a first-half draw at +108, and finds Shilbet's explanation for the line being for the full game is unlikely for multiple reasons. 1. It was offering +210 on a first half draw - nearly double the market price; and 2. Both players and odds tracking sites would have had to misinterpret first-half odds as full-game odds. Shilbet's software does not note if wagers are on periods of games or full games.

Evebet (not rated) voids player's four month old winning wager

Evebet (not rated) voids player's four month old winning futures wager
[quote]I placed a bet on 12th January, 2009 for £200 at odds 2.60 on Manchester United to win the English Premier League (Soccer).
At the time they were quoting the best odds on the market for this and to be honest the odds quoted were quite generous but not ridiculously so.
The market was decided 24 hours ago in my favour and I should have seen returns of £520 to my account.
However, to my amazement the bet was cancelled immediately upon the result being known and the £200 stake returned to my balance.
If they feel they made an error on the line they should have cancelled it at the time but we are talking 4 months ago when placed.
The bet ID is 563XXX - for some reason in the text of the bet it shows Sunderland v Tottenham as well as Soccer - League Winner - Manchester United at 2.6 but this is just a transposed piece of text which happens on their site, I don't know why.
I also placed a bet on Real Madrid in March to win the Spanish League at odds 7.00 which was also decided yesterday - this bet was a loser and the odds for this were again slightly generous at the time but, unsurprisingly , this was treated as a lost bet.[/quote]SBR has emailed Evebet asking why it has not honored the wager or credited the player for winnings at what it believes to be the correct market price. The player also complained that Evebet has not answered his emails on the matter.

GoldVictory (SBR rating D-) removes most sports markets

IGsports (not rated) player bonus complaint

IGsports (not rated) player bonus complaint
The sportsbook invited new players to wager on five spread bets risking a minimum £20 in an effort to obtain a £100 free-play on a live soccer match. The player fulfilled the requirements but was denied his free-play. IG Sport did not offer a valid reason for denying funds but cited "higher than expected demand" suggesting it did not want to keep its side of the bargain due to it being a poor investment. SBR continues to speak with the UK-based spread betting company. IGsport is a sister bookmaker of Extrabet.com and BinaryBet.com.

Numerous Sportingbet complaints received

Pinnacle Sportsbook (SBR rating A+) no longer offering full featured racebook

Sportingbet (SBR rating C-) refuses to grade Russian soccer wagers placed over six months ago.

Sportingbet (SBR rating C-) fails to honor "free bet" promotions

10a1 enters the SBR Rating Guide at B-

10Bet (SBR C) unwilling to compensate player for canceled wagers

10Bet (SBR rating B-) cancels two soccer wagers citing "typing mistake"

Fubo enters the SBR Rating Guide at D+

BetWorldSoccer enters SBR rating guide at C.

The sportsbook is a sister site of Wagerweb (SBR rating C) and is listed under parent company, Casablanca Gaming. BWS offers the same wagering options as WagerWeb while highlighting its soccer betting menu. Wagerweb believes it is close to resolving the player dispute that was originally reported on 12/6/07.

Rating Change: BetWorldSoccer

BetWorldSoccer - SBR initiates rating coverage at C

SBR’s Sports Betting Rules Monitor record changes at four sportsbooks

SBR’s Sports Betting Rules Monitor records changes at four sportsbooks
Canbet (SBR rating A-) adds stricter bonus terms
Canbet now requires signup and reload bonus requirements to be met within 90 days or they will be revoked.

Expekt (SBR rating B) also tightens bonus terms; prohibits residents of Turkey
Bonuses will be deducted from account balances if wagering conditions are not met in six months. Turkey and the United States listed together as restricted countries.

InternationalalAllSports, or IASbet (SBR rating B), changes bonus conditions and free bet bonus rule. Free-plays must be used within 45 days of date awarded. All bonus turnover conditions must be met within 90 days.

Fonbet (SBR rating C) adds soccer betting rule.

Bet1128 (not rated) refuses to honor winning wagers

First Sports Betting Rules Monitor Launched

SBR’s Sportsbook Betting Rules Monitor Live
Players can view all Betting Rules and Terms of Service archives here. The majority of rules were first scanned on June 18th 2007 with changes being logged since. Sportsbooks and players who would like to see additional web pages monitored can submit the URL of the rules or FAQ to Assistance@SportsbookReview.com. Below are the week #1 rule changes as logged by SBR. Removed text is shown striked out in red. Added text is highlighted in yellow. Players are encouraged to ask their sportsbook to inform clients of each rule change via email.

BetBull (SBR rating C-) changes tennis wagering rule
Wagers will now be cancelled in the event of a change of venue or playing surface.

BetInternet (SBR rating B-) changes maximum allowed daily payouts
All minor league soccer and horse racing has a maximum £75,000 daily winnings allowed. This includes the player’s stake

TradeSports (SBR rating C+) changes fee structure
Tradesports removes text regarding exchange fees and notifies players that fee structure may change at the company’s discretion (See TradeSports Press Release).

Sportbet (SBR rating B) and IslandCasino (SBR rating B) adds text regarding residing in Costa Rica.

Bet1128.com Sportsbook fails to honor wager

Soccer sportsbook, Internet1x2 exits SBR Blacklist

BetWorks to launch new web platform

BetWorks (SBR rating C+) to launch new web platform in 10 days. The Australian-based sportsbook has been off-line since October of 2003 when it settled all player accounts and ceased operating. Euraust, formerly the bookmaker’s parent company, has since sold Betworks to an Asian investment group. The site quietly came back online in 2006 planning to relaunch with a focus on soccer. Betworks is a small bookmaker that remains located and regulated in Australia.

Worldbet receives two no-pay complaints

Soccer-focused sportsbook, Worldbet (SBR rating D-) is the source of two no-pay complaints in past week. Other recent complaints include the confiscation of winnings and a lack of replies to customer service inquiries.
 
Player: I have a payout problem with Worldbet. On Jan-04 I made a withdrawal request of $7,000 via Bank transfer. I received auto-message asking for Bank details confirmation and I did it. My request was registered as “worldBet Payment Request (266)”. Till now this request is with status “not placed”. In last weeks I sent to Worldbet few emails asking to check what happened with my withdrawal request. I sent the e-mails to support and billing and via their internal message system too. I haven’t answer from this company. I’m worried about this situation and hope that you can help me.

Expekt (SBR rating B-) earns 2nd upgrade in four months

SBR has reevaluated Expekt after an increase in positive feedback in recent months, some of which suggesting the SBR rating was too low. Player inquiries to SBR have been addressed swiftly by the bookmaker’s Trading Director, Jon Thompson. Expekt users are invited to continue to submit feedback to SBR.

Player: I recently misplaced a wager on a soccer match with this bookmaker. I inadvertently played a three way handicap when i thought i was playing a true asian. I backed a team to win 1-0 and they lost 0-1. When my bet was not refunded as a push i contacted Expekt complaining of their error. Within 24hrs the manager called me personally to resolve this issue. Not only did he take the time to call but when he did he had already reviewed the screen shots for the bet concerned and when i tried to argue that it was their mistake he politely re-assured me that in fact i had taken the wrong type of wager.
The gentleman then offered to refund half my wager as a goodwill gesture as i think he could sense my sincerity in the matter concerned and that i truly believed i was placing an asian. To me this was something that has endeared this bookmaker to me and goes well beyond any kind of service i have ever encountered.

BetEd to pay player $1674

BetEd (SBR rating C) agrees to pay player $1674 after initially confiscating half of winnings. The sportsbook claims that the player "took a shot" at them by continuing to play soccer line moves despite repeatedly being warned not to do so. BetEd management agrees that the correct course of action should have been to remove the player without retroactively debiting his account. BetEd states that the player will be paid the remainder of his winnings today.

BetAndWin (SBR rating C-) failing to honor winning wagers

BAW, now called bwin, users are consistently submitting complaints that the sportsbook is voiding winning wagers well after the match has finished. Many recent complaints are the result of live-wagering bad lines. Few players are able to gauge what the correct market price should be, and therefore are unaware if in-game betting odds are offered in error. Players are referring to bwin’s practice of voiding bets on recent soccer matches and preseason NFL lines as "the bait and switch." Bwin offered Tampa Bay +7 for two days when the average market price was +3.5. After the game was played, bwin cancelled winning wagers on Tampa Bay citing their “bad line rule". Players who took Houston -7 in week four of the preseason are asked to contact SBR.
 
Player: Bwin take shot at players. It took bet on Tampabay and cancelled them after the match... say it was a bad line mistake. wtf is that??? This bookie get to gamble and when they lose they say oops!! sorry my mistake! they probably get new players to sign up this way too!!

Note: The Austrian bookmaker’s license has been void in Germany and the book stands to lose much of its German player base immediately. Co-Chief Executive Officers of bwin International Entertainment AG were detained for questioning by French Authorities on 9/15/06. Players may find updates on the books CEOs here.

West Ham United

announces partnership with PinnacleCasino.com
The club entered into a three-year sponsorship with the casino product. Blue Chip Games, which powers the PinnacleSports (SBR rating A+) casino, will develop the soccer team’s homepage, WHUFC.com. Keith Long of PinnacleCasino tells SBR he is pleased to be United’s exclusive casino partner and looks forward to supporting the football club.

SBR Sportsbook Tours:

View photos of InstantActionSports (SBR rating C) here. The sportsbook is located in San Jose, Costa Rica in front of the Mercedes building but will be relocating when its newly purchased office in San Jose is renovated. SBR has met with ownership, who talked of plans to leave IQL software, in favor of Digital Gaming Solutions in May. IAS is targeting American players looking to bet into small markets such as motor racing, cycling and some soccer leagues.

SBR Bill Dozer reports:

Globet(SBR rating C-) ignores its listed rule (9.2) stating that soccer matches suspended before the 90th minute will be "deemed void", graded as no action. The sportsbook has graded a player’s wager on a soccer match suspended in the 76th minute a loss, stating that the Argentinean Federation considers the match official. Players should be able to have confidence that the sportsbook’s printed rules will stand.

SBR Bill Dozer reports: BetUK Acquires BetEuro (SBR rating A-).

All BetEuro accounts have been transferred to BetUK. BetUK is part of Online Management Services which is also the parent company for Gambling.net(SBR rating B-) and BetUSA(SBR rating B). BetUK targets the European market but accepts US players.  The company’s owner, Bill Nevin, tells SBR they will specialize in soccer and in-game wagering. The sportsbook uses Finsoft software under the Sportingbet license.

SBR Mailbag:

Nine no-pay complaints from Internet1x2(SBR rating F-) users received in March. Players should continue to steer clear of this scam sportsbook which recently launched a new marketing campaign promoting its soccer offerings.

SBR Bill Dozer reports:

BetOnSports(SBR rating C) agrees to credit player for winning soccer wager at intended odds.

SBR Bill Dozer reports:

BetOnSports(SBR rating C) cancels bettor’s winning soccer wager after match. The sportsbook claims the price of the wager was listed incorrectly due to human error, while the player states the odds offered were comparable with other sportsbooks. SBR is speaking to BetOnSports about paying winnings at what they believe to be the correct price. BetOnSports management is expected to reassess this decision, understanding that voiding winnings after funds are risked is unacceptable.

Player to wagering department: "Receiving no notice by email, phone or messageboard though  hours and even a day passed before the events I betted on took place leads to only one conclusion: The odds offered by you where perfectly alright when I placed my bets. There was no no flipping of lines at that time. Id was only after the results where clear, that the process of denying my bets started. Instead of balancing their  book properly your colleagues accepted and by their odds even teased and aquired bets on the "underdog" result of the two events. This is the explanation why nothing at all happened until the games where finished. Even then no contact with me as the customer, just quietly deleting the bet from the account. I am more than sure, that if the results would have beeen like your colleagues expected and I had lost my bets, nothing at all would have happened and the bets would be on the account as lost."

SBR Bill Dozer reports:

The BetAndWin Group continues its slide, downgraded from B- to C+. Players have strongly objected to the B- rating and justified their arguments with valid complaints. Many BAW bettors feel they are left in the dark regarding their payout status, as email inquiries go unanswered for days and management has been unavailable by phone. The sportsbook’s linesman continues to make mistakes causing pending wagers to be canceled. The most recent complaints come from players who have wagered on obscure soccer matches. BAW believes these matches were fixed and has frozen customer funds for weeks. They have taken this action despite the fact that the result is recognized as official and there is no investigation by the league or those involved with the sport. The BAW Group consists of BetandWin, PlayIt, Betoto and BetEurope.

SBR Bill Dozer reports:

Bets4All (SBR rating F+) situation worsening. This Austrian sportsbook,  which attracts players with a wide soccer selection, is now confiscating player funds and refusing to offer a reason why. Bets4All has joined SBR’s Blacklist with a downgrade from D- to F+.